[X]
Feedburner count

Clear Choice Windows


6 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Clear Choice Is The Wrong Choice
Posted by Hdgsmar on 10/07/2008
DAYTON, OHIO -- I had new Windows installed on 9-29-08 by Clear Choice out of Dayton Ohio, when they were finished with the job they left the old windows on my property. When I called to ask why they left the old windows they said they thought I wanted to keep them.

Now why would I spend money putting new windows in my house just to keep the old ones sitting outside?? For decoration?? I called them on 10-1, 10-2, 10-3 and 10-6, on all of these days they told me someone would pick up the old windows by 5 PM but that never happened. It is now 10-7-08 and I still have the old windows sitting on my property. I was told once again today that someone would pick the windows up from my house today by 5pm, crossing my fingers.

For anyone thinking of using this company please make sure they pick up the old windows and remove them from your property before you sign on the dotted line.

Read Company Response
Company Response on 07/28/2009:
What this customer fails to state is that her son asked the installers to leave the windows because he wanted to take them to the aluminum center to get the money for them. After several days of the customer son not removing them for the money, the customer called us to come and get them removed. We explained what happen and the customer did not want to hear about it. Yes, it did take 3 or 4 days to get the crew back out But with over 1300 jobs of installed windows over the last rwo and half years, this is our only real complaint.
     
Read 11 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-10-07:
bad business IMO.

Hope they finally come out and clean up their mess
Posted by iceberg_ca on 2008-10-26:
I'm having a lot of problems getting my windows installed in Ottawa Ontario by clear choice canada. I initially ordered 5 windows on the 06 Aug 08 and gave them a 780.00 deposit. On ordering the windows the salesman would not commit to an installation date but did say they take six week to manufacture, and it should be shortly after that. Well I started calling in September to try and get a firmed up date from them but to no avail. They apparently can't get any local installers from the Ottawa area. An installer named Peter caled me on the 6th of October say he would be doing the installation the following Monday and if I would make sure all the blinds are down and the area is ready for them to work. I removed everything as requested and waited for the installers to arrive. It was going on into the early afternoon and no one arrived. I managed to track down the installer who advised me that he had cancelled out of the job. No one called me to let me know. Phoned Paul in Collingwood asked him what was going on and he said he had not spoken to anyone. Well the installed told me he had just spoken to Paul 20 minutes befor my call. Nice of them to let me know. I spoke to Jim the installation co-ordinator in collingwood and he told me they were having trouble hiring installers in ottawa and they would be sending a crew from Toronto befor the following Friday. I called Jim on Friday the 24 Oct 08 around 1 o'clock because I had never got a call from anyone. He now tells me he got a fax that one of my windows had been broken at the warehouse and they were not to set an installation date. (Yeah sure.) Jim is suppose to contact me on the 31 Oct 08 to let me know whats been arranged to get my windows installed. I'll keep you posted as to the outcome. If your planning on ordering from Clear Choice Canada, make sure you get an installation date put on the contract, or you will be getting the run around like I have.
Posted by iceberg_ca on 2008-10-31:
30 Oct 08: A fellow from clear choice showed up at my door at about 5:p.m. and said he would be installing the windows next week. He said he was from Toronto, and was doing another job in Ottawa.He wanted to measure the windows for some reason? I can't figure that out considering there already made. He did mention that he knew one of the windows had been broken at the warehouse here in Ottawa.
Posted by iceberg_ca on 2008-11-12:
12Nov08 Haven't heard anything from Clear Choice yet. Still waiting to get my windows installed.
Posted by MustNagMark on 2008-12-11:
I still do not have my windows and they were ordered in May 2008. Same problems. The spin the same story to all of their customers.
Posted by MustNagMark on 2008-12-11:
I still do not have my windows and they were ordered in May 2008. Same problems. They spin the same story to all of their customers.
Posted by ellymae506 on 2009-02-26:
It took us 7 months to get our 2 windows and one patio door installed. It sounds like we had the same problem everyone else has had. We were given 3 or 4 installation dates before the job was done and then we had a problem with damaged screens and a mark on the door. We withheld the final payment until the problems were corrected and did not pay until Feb.09. We finally were finished with them or so we thought and now we have a broken door lock and have had to try and get in touch with them again. We have contacted them 3 times and still no answer...so here we go again. Their warranty service is just as bad as their installation service.
If you are thinking of purchasing windows from this company my advice to you is ...NO.
Also note that they have now changed their name again to "Your Choice Canada".
If they do not get in touch regarding the door lock we will have to get in touch with our lawyer or even take them to small claims court.
I wish we had gone elsewhere, but when I googled their name to check them out nothing came up..I guess that is why they keep changing their company name.
Posted by hdgsmar on 2009-07-28:
What's funny about the response from clear choice is....my son is a child. A child who was in school that day. Why would a window company, who advertises themselves to be so professional, listen to a child. Was the child paying the bill for these windows?? This is a blatant lie. And why would it take this company almost a year to respond?
And while were at it. You might as well buy your own custom made screens from somewhere else if you choose to have this company install windows in your home. Those screens will only last about 10 months. Tops! We wont even get into the locks on these windows, which broke in less than two months.

Just remember consumers.....YOU GET WHAT YOU PAY FOR!!! If you're going to spend the money, spend the money elsewhere!!!!!!!
Posted by PepperElf on 2009-07-29:
are the windows still there?

there was no dumpster or any trash unit they could be placed in?

or perhaps selling them for money like the company claimed was requested?
Posted by hdgsmar on 2009-07-29:
No, there was no dumpster on my property to throw the windows away. They did not bring one with them. The salesman who sold me their "bill of goods" said that WE had to remove the old windows ourselves, I'm not sure if this is the way others have had to do it or not, but we were told we would be charged extra if we did not. If they are claiming that a CHILD told them to leave the windows there, what does that say for their company?? They listen to the direction of children?? Anyway, that's not how it happened. They were just too lazy to remove the windows and wanted to move on to the next one of their "1300" jobs that they had lined up. From the comments of the other customers, it doesn't look like they moved quickly enough.

No, the windows are not still there. This was back in 10/08. They eventually came back and got them. NO ONE told them that we wanted to keep them for the money. If we had, that's what we would have done.
I seriously cannot believe they are blaming this on s child. Scary.
Posted by jktshff1 on 2009-07-29:
from the company reply, you need to have a talk with your son.
Close commentsAdd reply

Company Closed Its Doors
Posted by Mr.Doc on 03/03/2010
GLENDALE, ARIZONA -- Beware of Clear Choice Windows, especially if you live in Phoenix, Arizona. Their office is located in Glendale, Arizona. We agreed to purchase some windows on 02/02/2010. We paid half down, which was $571.91. I realize that is not a lot of money to most people but we had to save for years before being able to commit. We received a voice message saying to call to set up an appointment for installation around the end of February. Since it was the weekend, we were waiting for Monday to call. On Monday our sales representative contacted us and said the company has closed most of its offices. Not just the one for Phoenix. I called the local number, which goes to voicemail and then says the mailbox is full. I then called the office in Tucson, Arizona and immediately was sent to an overflowing mailbox. I also called the main toll free number. It asks for a zip code and then transfers to what I assume is the same local number since it also goes to a full mailbox.
Clear Choice Windows had an exhibit at the Maricopa County Home and Garden Show and I have seen them recommended on several web sites.
Hopefully, I can find a way to get my money back but I used a debit card and the company is independently owned, so I would assume my chances are slim.
I feel sorry for those in similar situations and hope this will at least save some people from making the wrong decision.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by redmx3racer on 2010-03-04:
Call the bank that issued your Debit Card and ask them what the dispute process is.
Posted by snookerd on 2010-07-26:
You need to file a complaint to the Georgia state attorney's office of consumer fraud as at that time the Glendale office was a satellite office of clear choice USA located in Atlanta Ga. If you are over 60 years old and they win your case, they will get extra compensation for you.
Close commentsAdd reply

Your Home International/Clear Choice Canada/Your Choice Canada
Posted by Always_write on 08/24/2009
COLLINGWOOD ON -- I am so so sorry this happened to you. I am a former employee of Clear Choice Canada/Your Home International. I was hired in March of 2007 as a sales representative for YHI. At the time, this company appeared credible. Our windows were from Acan which is an excellent company and our installers were wonderful. In October 2007 the owner (Whom I grew to trust) said that we were going to be merging with Clear Choice USA and that we had to go to Atlanta for training. I had to pay for the ticket and hotel myself, which as a sales rep, is something I have had to do in previous positions. So I put out the money and went with the owner, his "business partner" and another representative to Atlanta for a 6 day training. The company clear choice USA seemed to be a legitimate business that offered quality, affordable windows (I still believe this about the USA company). On the trip, we were very excited about the opportunity and the owner asked me if I wanted to invest in the company and run a separate location. Initially he wanted $25,000, and as a young married woman, with a mortgage, I was not comfortable with that amount. When we got back, the Owner, his partner, and I went through some negotiations and the deal was, that I would put out $10,000 to get the Etobicoke location up and running, I would not be an owner, but the money I put out would be considered a "Loan" to the company, and I would be reimbursed within one year. The benefit to me, was that I would have a share in the profits of the company. I even spoke to a lawyer, who said this sounded good.
Once the location was up and running, and all of my money was put into the business, we began to lose our GOOD installers because the Clear Choice model was to pay less. When ordering the windows, they were always coming in the wrong sizes. I was tapped out financially, and the owner refused to pay any more on advertising. This was a huge red flag for me. As time went on, customers began to complain about the new product, the quaility of installation and the time in which it took for their windows to come. My hands were tied because the owner called all the shots and constantly left me in the dark. Then, he started bouncing cheques to my installers or not paying them at all.
Things went down hill very fast. By March 2008, I knew I had to get out. I recorded a conversation between the owner and I, in which he agreed to let me out of my contract and return my money. I thought I was safe. But 2 months later, after trying week after week to get my money back and my phone calls going unanswered, I got a letter from the owner, saying the he welcomed legal action because he could prove that I was a poor manager which resulted in the company losing money. When all was said and done, I was out a $10,000 investment and $5000 in back comissions. I did not not go to small claims court because I learned that there was a judgment against the owner for $40,000 from a previous window manufacturer and I was so weak from stress, I couldn't bear the thought.
I was strapped for cash when I made this investment, and in the end, I had to go bankrupt. I still have all my customer files, recorded conversations and recorded sales techniques. I would be willing to help ANYONE who wishes to pursue legal action. I know all the names of the people involved. Contact me, if I can help in any way. I am sorry for those who have been taken advantage of by the owner and for ever being involved with this company or this scam artist of a man.
     
Add reply

Windows and Doors
Posted by M.B. on 12/10/2008
I wish I had access to these reviews before my husband and I entered into a contract with this company. I have real empathy for these people because I have lived their pain. I feel like I am in an episode of the Twilight Zone or Springer except I am the one getting screwed. Like the previous review states, these guys are bad news. I have been waiting for my windows for 8 months. I was told it would be a 6 to 8 week turn over. During this time, I have been lied to at every step of the way. I have spoken with Jim, Paul and Russell. Each expressed that they were ashamed of how this has turned out and in the same breath lied in the process of saying it. They tell you this is the first time in their 25 years of installing windows that they have run into this type of situation. (Obviously a lie. Look at the other people who have been spun the exact same story) They never offer a solution to the problem and keep you constantly running around in circles looking for someone to give you concrete answers. They never return phone calls and always tell you the person you are looking for is in a meeting or out of the office. (God forbid they disturb them as your problem is obviously not that big) I am guessing it is because they have a flock of similar problems if not more to deal with.

Do not get involved with this company under any circumstances. If you do, you will have many sleepless nights and lots of stress as you can not imagine people being this incompetent and dishonest. This is by far my worst customer experience in my life. You can not even imagine.

     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by Shafted on 2009-01-02:
I can't believe that after all the research I did on windows I wound up signing up with Your Choice Canada and being shafted by them. And what is really disturbing is that they weren't the cheapest offer I received. But I thought I got a fair deal when I signed the contract with Your Choice. (charged on my credit card as Clear Choice). I was told that the windows were manufactured by Gentek and before I proceeded any further I requested to see the windows in the showroom. I was directed to go to Barmac Rd. in Weston. But this was, in fact, the Gentek showroom. I was given the tour and demonstration of the Gentek windows I would be purchasing by a Gentek employee, named Paul. The Your Choice sales agent, Matt Bryce, (I later learned that he's the son of Your Choice CEO, Russell Bryce. How convenient!!)I was told by Matt that Your Choice was in a new relationship with Gentek as they have become Gentek's installation arm. So I thought I was safe. Afterall,Gentek is a fairly large, established company and the windows I bought are supposed to be one of the higher energy-star rated windows (double checked with energystar.canada. Boy was I scammed.
One of the reasons I signed with Your Choice is that they agreed to install my windows within 4 weeks of signing. I signed the contract on August 29th,2008. But nothing happened until I started calling at the end of September. I demanded the return of my deposit. Maybe this scared them because the installers showed up on Oct 23rd. They were on the job barely 4 hours when they left. No reason why. I was told that they would return the next day. But they didn't. The windows were left uncapped for 4 days, during which we had extreme winds, rain and sleet. One installer showed up, Sunday morning, Octobe4 26. He was definitely rushing. The result was a mess. I have now to contend with damaged window frames; missing windows; wrong windows; poor and messy caulking that has destroyed my brick work around the windows; and, windows that are not energy efficient ( I had an energy audit done 5 days later and was told that the windows were really drafty). Added to this is that charged my credit for the balance of the contract price without my authorization. The credit card is unwilling to reverse the charge. So I am left with taking more drastic measures. If anyone who has been similary scammed by this company is interested in suing this company, please call me at 416-207-9246.
Posted by always_write on 2009-08-24:
I am so so sorry this happened to you. I am a former employee of Clear Choice Canada/Your Home International. I was hired in March of 2007 as a sales rep for YHI. At the times, this company appeared credible. Our windows were from Acan which is an excellent company and our installers were wonderful. In October 2007 the owner (Who I grew to trust) said that we were going to be merging with Clear Choice USA and that we had to go to Atlanta for training. I had to pay for the ticket and hotel myself, which as a sales rep, is something I have had to do in previous positions. So I put out the money and went with the owner, his "business partner" and another rep to Atlanta for a 6 day training. The company clear choice USA seemed to be a legitimate business that offered quality, affordable windows (I still believe this about the USA company). On the trip, we were very excited about the opportunity and the owner asked me if I wanted to invest in the company and run a seperate location. Initially he wanted $25,000, and as a young married woman, with a mortgage, I was not comfortable with that amount. When we got back,the Owner, his partner, and I went through some negotiations and the deal was, that I would put out $10,000 to get the Etobicoke location up and running, I would not be an owner, but the money I put out would be considered a "Loan" to the company, and I would be reimbursed within one year. The benefit to me, was that I would have a share in the profits of the company. I even spoke to a lawyer, who said this sounded good.
Once the location was up and running, and all of my money was put into the business, we began to lose our GOOD installers because the Clear Choice model was to pay less. When ordering the windows, they were always coming in the wrong sizes. I was tapped out financially, and the owner refused to pay any more on advertising. This was a huge red flag for me. As time went on, customers began to complain about the new product, the quaility of installation and the time in which it took for their windows to come. My hands were tied because the owner called all the shots and constantly left me in the dark. Then, he started bouncing cheques to my installers or not paying them at all.
Things went down hill very fast. By March 2008, I knew I had to get out. I recorded a conversation between the owner and I, in which he agreed to let me out of my contract and return my money. I thought I was safe. But 2 months later, after trying week after week to get my money back and my phone calls going unanswered, I got a letter from the owner, saying the he welcomed legal action because he could prove that I was a poor manager which resulted in the company losing money. When all was said and done, I was out a $10,000 investment and $5000 in back comissions. I did not not go to small claims court because I learned that there was a judgement against the owner for $40,000 from a previous window manufacturer and I was so weak from stress, I couldn't bear the thought.
I was strapped for cash when I made this investment, and in the end, I had to go bankrupt. I still have all my customer files, recorded conversations and recorded sales techniques. I would be willing to help ANYONE who wishes to pursue legal action. I know all the names of the people involved. Contact me, if I can help in any way. I am sorry for those who have been taken advantage of by the owner and for ever being involved with this company or this scam artist of a man.
I was unaware at the times\ that this company was a scam. I feel guilt for having involved innocent customers as well and I will do anything to help anyone who wishes to file a claim.
Close commentsAdd reply

Windows and Doors
Posted by MustNagMark on 12/08/2008
I entered into a contract with Clear Choice Canada to install some windows and doors. This was probably one of the biggest errors in judgment I have made. Remember the old saying that "if a deal is too good to be true, it probably is". These guys are pure and simply scam artists and snake oil salesman. In the last two years alone, they have changed company names and information at least 4 times. In 2006 they operated under Your Home International. In 2007 they changed to Clear Choice Canada. Late in 2008 they begun to advertise under Your Choice Canada but still sell under the Clear Choice Contracts. (Unknown to the parent company in the USA) The now advertise under both but with a different owner and operator. (Both companies work out of Pretty River Drive in Collingwood)

My ordeal began in May 2008. (I still do not have my windows installed and it is Mid December 2008) Like the previous reviews, I have been told everything under the sun. I have been told my windows arrived but there was a problem with the colors. I have been given a date and no one show up. I have been told my door still needed to be painted. I have been told they could not get in contact with the installer. I have been told that the installer picked them up but his warehouse was locked up by the property owner and they could not get access to them.

In the process, I have spent hundreds of hours tracking down info, been told I will get a call back (it never happens) and been given the run around on everything under the sun. I have been passed from Jim, to Paul to Wendy to Russell back to Paul and Jim and never again to the so called CEO Russell. He is always in a meeting when you call or out of the office. They inform you that they can not reach him and he has no voice mail. (Imagine that, in todays day and age a CEO with no cell phone, blackberry or paging service) When I finally find out he is in the office, he is unable to take my phone call and they ask for me to call back in 15 minutes. When I call back, he has gone out. If you have signed up for a contract with them, my advice is to seek legal action a.s.a.p. Even if they do eventually install your windows, the warranty is worthless. They are selling a product under the Clear Choice logo that is not a Clear Choice product. This means your warranty is worthless. I verified this with the Head Office in the USA. I am in the process of doing this myself.

I may think of getting the parent company involved or look for similar people who have been screwed over by the con artists and start a class action lawsuit. Under no circumstances should you ever sign a contract and give a deposit to these people.
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Shafted on 2009-01-08:
I am more than willing to participate in a class action lawsuit. In numbers there is strength and might convince Your Choice, Clear Choice or whatever their current name is to resolve the problems before they escalate even more.
Posted by shaddy on 2009-02-02:
Hey you can count me in! I'm thinking of going to small claims court for my $ back. Ordered Aug 1st, only installed 3 out of 4 windows and i'm still waiting it Feb 2/09!
Posted by MustNagMark on 2009-02-02:
Hurry up if you plan on doing it. Shafted has informed me that you may not have a lot of time as they may be onto another "Shaddy" adventure and a forth company name change. Rumour has it the CEO (Russell Bryce) may be looking for alternate ways to screw people out of money.
Posted by always_write on 2009-08-24:
I am so so sorry this happened to you. I am a former employee of Clear Choice Canada/Your Home International. I was hired in March of 2007 as a sales rep for YHI. At the times, this company appeared credible. Our windows were from Acan which is an excellent company and our installers were wonderful. In October 2007 the owner (Who I grew to trust) said that we were going to be merging with Clear Choice USA and that we had to go to Atlanta for training. I had to pay for the ticket and hotel myself, which as a sales rep, is something I have had to do in previous positions. So I put out the money and went with the owner, his "business partner" and another rep to Atlanta for a 6 day training. The company clear choice USA seemed to be a legitimate business that offered quality, affordable windows (I still believe this about the USA company). On the trip, we were very excited about the opportunity and the owner asked me if I wanted to invest in the company and run a seperate location. Initially he wanted $25,000, and as a young married woman, with a mortgage, I was not comfortable with that amount. When we got back,the Owner, his partner, and I went through some negotiations and the deal was, that I would put out $10,000 to get the Etobicoke location up and running, I would not be an owner, but the money I put out would be considered a "Loan" to the company, and I would be reimbursed within one year. The benefit to me, was that I would have a share in the profits of the company. I even spoke to a lawyer, who said this sounded good.
Once the location was up and running, and all of my money was put into the business, we began to lose our GOOD installers because the Clear Choice model was to pay less. When ordering the windows, they were always coming in the wrong sizes. I was tapped out financially, and the owner refused to pay any more on advertising. This was a huge red flag for me. As time went on, customers began to complain about the new product, the quaility of installation and the time in which it took for their windows to come. My hands were tied because the owner called all the shots and constantly left me in the dark. Then, he started bouncing cheques to my installers or not paying them at all.
Things went down hill very fast. By March 2008, I knew I had to get out. I recorded a conversation between the owner and I, in which he agreed to let me out of my contract and return my money. I thought I was safe. But 2 months later, after trying week after week to get my money back and my phone calls going unanswered, I got a letter from the owner, saying the he welcomed legal action because he could prove that I was a poor manager which resulted in the company losing money. When all was said and done, I was out a $10,000 investment and $5000 in back comissions. I did not not go to small claims court because I learned that there was a judgement against the owner for $40,000 from a previous window manufacturer and I was so weak from stress, I couldn't bear the thought.
I was strapped for cash when I made this investment, and in the end, I had to go bankrupt. I still have all my customer files, recorded conversations and recorded sales techniques. I would be willing to help ANYONE who wishes to pursue legal action. I know all the names of the people involved. Contact me, if I can help in any way. I am sorry for those who have been taken advantage of by the owner and for ever being involved with this company or this scam artist of a man.
Posted by cityguy on 2010-02-22:
I have gone thru a nightmare with the Winston Salem, NC division of Clear Choice which was a company store that they have apparently now closed leaving us stranded for service. My nightmare started with missed appointments and ended up with all the glass doors that were installed being damaged with scratches or fogged glass.
The nightmare continued with arguments over getting these doors replaced and then again missed appointments till they were replaced. The day of what I thought was the end of this, one door panel delivered was wrong, they did not deliver my screen for the patio door and the first time I unlocked one of the doors the lock broke. Now no one from the corporate headquarters in Georgia is answering my phone calls or emails and I have filed complaints with the BBB. I cannot tell you how many times I have emailed or called them at this point with no response and personally I will not use them or recommend them to anyone.
Posted by mongoose on 2011-03-18:
this guy is still scaming/frauding and stiffing customers/instalers/suplyers and banks. this needs to end via police or R.C.M.P.
Close commentsAdd reply

Installation
Posted by Iceberg_ca on 10/26/2008
I'm having a lot of problems getting my windows installed in Ottawa Ontario by clear choice canada. I initially ordered 5 windows on the 06 Aug 08 and gave them a 780.00 deposit. On ordering the windows the salesman would not commit to an installation date but did say they take six week to manufacture, and it should be shortly after that. Well I started calling in September to try and get a firmed up date from them but to no avail. They apparently can't get any local installers from the Ottawa area.

An installer named Peter called me on the 6th of October saying he would be doing the installation the following Monday and if I would make sure all the blinds are down and the area is ready for them to work. I removed everything as requested and waited for the installers to arrive. It was going on into the early afternoon and no one arrived. I managed to track down the installer who was from Gatineau Quebec, and he advised me that he had cancelled out of the job as clear choice wasn't paying very much.

No one called me to let me know. Phoned Paul in Collingwood where Clear Choice office is located, and asked him what was going on and he said he had not spoken to anyone. Well Peter the installer told me he had just spoken to Paul 20 minutes befor my call. Nice of them to let me know what was going on and that my windows would not be installed and I could put the blinds back up. I spoke to Jim the installation co-ordinator in collingwood and he told me they were having trouble hiring installers in ottawa and they would be sending a crew from Toronto before the following Friday which would be the week of the 20-24 October 2008

I called Jim on Friday the 24 Oct 08 around 1 o'clock because I had not heard from anyone. He now tells me he got a fax from the storage depot in Ottawa, where my windows are being held, that one of my windows had been broken at the warehouse and they were not to set an installation date. (Yeah sure.) Jim is suppose to contact me on the 31 Oct 08 to let me know whats being arranged to get my windows installed. I'll keep you posted as to the outcome. If your planning on ordering from Clear Choice Canada, make sure you get an installation date put on the contract, or you will be getting the run around like I have.

A fellow from Clear Choice showed up at my door on the 31 Oct 08 wanting to measure the windows for some reason. He said that one of my windows had been broken in the warehouse and they had to re-order. He also said he would be putting the windows in sometime during the first week of November, when he returns from Toronto. Stay tuned.

17Nov08 Spoke to Jim the co-ordinator at Clear Choice Canada, and he said my windows would be installed on the 26 Nov 08 weather permitting. Stay tuned for the next episode of this fiascal.

26Nov08: I finally got my windows in today. Everything went quite well and the two installers were excellent to deal with. They were finished in about 6 hours, and they cleaned up and took the old windows with them. Its too bad the company Clear Choice Canada can't be more upfront with their customers. A simple phone call to to the customer to let them know what's going on would help. Would I deal with this company again, Yes because the product they sell seems first rate at a reasonable price. The only thing I would do different would be to put an Installation By date or money refunded so i'm protected.
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by MustNagMark on 2008-12-08:
You might want to consider a lawsuit with this company. They are con artists who operate under several names. Your window warranty on your contract is worthless. The product they installed in most likely not a Clear Choice Product and thus is warranty is useless. I have been through the same situation as you but much worse. I ordered in May and still do not have my windows. The only difference is they tell me the windows are locked up because the installer was not paying rent. The are fighting with the property manager to gain access. I have spent hundreds of hours researching these snake oil salesman. It is Bad News. I would be more than happy to expand if you are interested. I am in the process of trying to start legal action right now. There may be potential for a class action as they have scammed many others along the way.
Posted by shaddy on 2009-02-02:
I also ordered windows from Clear Choice Canada Aug 1st/08 put down my deposit of $800 and was excited about getting my new windows.
I talked to a salesman in Brockville (when the windows are going) and he assured me 6-8 weeks this was agreeable to both of us.
I also have talked to Jim many, many , many times and have never recieved a call back when he said he was going to call. Typical sales pitch I think.
It's now Feb 2/09 and i'm still waiting for a big picture window to be installed. My other 3 windows were installed in Dec. A little late. Great work but it was all contracted out so my thanks goes to the installers NOT Clear Choice.
They have since lost my respect as a company, i'll keep bothering them until I get my last window and then I want to have nothing to do with this company again.
I will not deal with them again.
Close commentsAdd reply

Top of Page | Next Page >