I'm under Clear's agreement with my mother. She uses the home modem while I use the on-the-go modem. She never has problems using hers because she only uses it during the day while she is at work. So I have been the only one having problems. I would experience low speeds as well as dropped connections. And when I would call the company, the best they can do is reset my connection. I've called over 100 times just because my connection stopped working.
Recently, I have experienced more than usual dropped connections. My device would go off for hours on end and not come back on till the morning. This being said from what I have read on other sites, Clear is in fact throttling my connections. "Clearwire engages in throttling at times when demand for Internet use is highest, beginning at approximately 7:30 P.M. and ending at about 1:00-to-2:00 a.m." This is exactly around the time I find my speeds at the lowest. Right now it's almost 5pm and my speed is 2.5mbps. But later tonight I am going to test my speed and determine how much I'm getting at that time.
Wow do I feel cheated, internet was so slow and turns out I was being capped. I called and after an hour or so they admitted I was being capped due to usage. I was told I could cancel without fees but service would stop immediately. I work from home so I could not afford to be without internet.
I set up additional service with Qwest, then called to cancel clear and then surprise no record of the call etc. Of course there will be fees, got it talked down to the random amount of $80.00 and a wasted hour. I could try to get my service capped again and then could cancel, since I don't have the time to play the game they win, take my money and go away.
I set this up using my husband's name (as he pays the bills) had the tech people help to get everything running. Every thing was working while I was on the phone with the techs. Asked them if all was good. They assured me I was on line and wireless so I thanked them and hung up. I was on the computer the whole time with the tech.
Today 3/24/11 I called to cancel the service as it never worked (I explained that we live in a flight path, and they assured me that would not affect my service). The tech I talked to today said the reason it never worked is because I didn't accept the Terms of Service???
So back to the canceling, she told me I couldn't cancel because the contract was in my husband's name, even though I set up the whole thing, secret question, answer, the whole ball of wax. To me that seems like a communication problem w/ the Tech. people. I am truly disappointed because we travel and I thought that the on the go wireless would be helpful.
I called in to check the coverage in my area and also the rates for home and on the go internet coverage. I don't remember the sales person's name, but he was extremely slow and rude and kept pushing me to purchase built-in laptop with internet, which is a complete useless rubbish to me.
When I told him I wasn't going to purchase today and was shopping around for rates, he just hung up on me. So your loss. CLEAR because you employ witless rude pushy salesmen, who just cost you a potential customer. Just imagine, if the salesmen are like this, how the customer service would be? Not very pleasant or helpful, I'm sure!
IDAHO -- I have been a Clear aka Clearwire customer for 4 years. The service used to be good before they made the switch to the new WiMax service. I am paying for 5 Mbps service and only receive a small fraction of that. I contacted customer service to address this issue, and they are very friendly, but cannot seem to fix the problem and so far have refused to credit my account. I am in the process of finding a new ISP in the area. I would highly recommend that anyone considering the Clear service, look at other providers. Take it from someone who has already given them money and is not satisfied with the service. STAY AWAY FROM CLEAR!!!
This is my opinion. The good: The executive team is strong. The product 4G, is going be the first wireless 4G network available in SOME cities. The Bad: Bad customer service. Poor quality for the first few years. The launch of this company has been rapid. As a result, customer service is going to be similar to that of Sprint when they started. Sprint, incidentally, is a partner of Clear. This new technology will take some time to iron the bugs out. As a result, another company with larger infrastructure and better technology will eventually acquire Clear. As for the customers, well who cares...
CHICAGO, ILLINOIS -- Don't use clear they suck! The customer service is a joke and it sounds like they're in a bar on a phone. They can't cancel the service on weekends and they will do anything to keep you from cancelling your service. This company needs to be shut down. You get a different answer for every person you talk to at that company. Please don't use them. A CB radio would be better or maybe a can on a string but not Clear.
I terminated my month to month, no contract agreement with Clear but found out that they FRAUDULENTLY fabricated an account for me with a past due balance and kept charging my credit card. When I called to see why they were stealing my money from me they said I better pay up or they would send this FRAUDULENT bill to collections and report me to the credit agencies. BEWARE!!!