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27 reviews & complaints.

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Clear Did Not Pay My Money Back !
Posted by on
PHILADELPHIA, PENNSYLVANIA -- CLEAR is a joke !! They tell you the service is really fast, internet speed is great and it is a lie, a big lie. It is 0.2 Mb/ sec download speed and 0.6mb/sec upload. You can even watch youtube videos without interruption.

Plus, I cancelled the service after 10 days and send the instruments back within 300 days and they did not pay $171 back. I called them 20 times. and finally they paid me only $105 back. It is not money back guarantee.

They are telling lies and ripping people off. That pissed me off so badly that I am telling everyone how bad CLEAR service is. So stay far far away from it.
     
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User Replies:

Skye on 2011-11-29:
What reason did they give you, for only refunding you $105.00????

Thanks for warning others!
MRM on 2011-11-29:
0.2 Mb/ sec download speed and 0.6mb/sec upload is still fast internet.
trmn8r on 2011-11-29:
"0.2 Mb/ sec download speed and 0.6mb/sec upload" is backwards.

What is key here is the explanation for why the total amount was not refunded. Could be one of a few things. Maybe the OP will come back and inform us.
MRM on 2011-11-29:
Trmn8r, I thought the same thing as well, but I've seen other figures that shows uploads higher than downloads.
trmn8r on 2011-11-29:
Interesting! That is great for someone doing business or sending photos and vids to their friends, but not for watching youtubes or downloading music.
dan gordon on 2011-11-29:
I've used Clear for many yrs and find them OK. The bigger warning is news that they have defaulted on payments and not sure they are long for the business world.
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Their internet sucks terribly
Posted by on
I'm under clear's agreement with my mother. She uses the home modem while I use the on-the-go modem. She never has problems using hers because she only uses it during the day while she is at work. So I have been the only one having problems. I would experience low speeds as well as dropped connections. And when I would call the company, the best they can do is reset my connection. I've called over 100 times just because my connection stopped working. Recently, I have experienced more than usual dropped connections. My device would go off for hours on end and not come back on til the morning. This being said from what I have read on other sites, Clear is in fact throttling my connections. "Clearwire engages in throttling at times when demand for Internet use is highest, beginning at approximately 7:30 P.M. and ending at about 1:00-to-2:00 a. m." This is exactly around the time I find my speeds at the lowest. Right now its almost 5pm and my speed is 2.5mbps. But later tonight I am going to test my speed and determine how much I'm getting at that time.
     
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I feel cheated
Posted by on
Wow do I feel cheated, internet was so slow and turns out I was being capped. I called and after an hour or so they admitted I was being capped due to usage. I was told I could cancel without fees but service would stop immeditely. I work from home so I could not afford to be without internet. I set up additional service with Qwest, then called to cancel clear and then surprise no record of the call etc. Of course there will be fees, got it talked down to the random amount of $80.00 and a wasted hour. I could try to get my service capped again and then could cancel, since I don't have the time to play the game they win, take my money and go away.
     
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Dishonest service and poor representation
Posted by on
I had Clearwire internet for 2, 5 years. Ever since we moved to another location our modem was showing 4 (out of 5) bars but internet speed was not faster than dial-up. My 2 yr contract expired and I was on month-to-month basis. One month ago (March) my credit card expired and I activated new one. On that exact day they stopped my service even though there was no balance due. Internet never worked ever since. One month later they call me and say that I owe them for that month and they deny any service interruptions that month. (exact same day, what a coincidence) Now someone calls me 5 times a day and leaves blank message and when I finally talked to them representative and then supervisor agreed to contact me via mail only but still calling 5 times a day. They failed to provide promised high speed internet, they failed their terms and conditions by interrupting my service while it was paid, they demand payment for service that that have not provided.
STAY AWAY FROM CLEAR (CLEARWIRE)
     
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rasman2010 on 2011-04-14:
Forgot to mention that I lived next to the tower before that and speed was fine.
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Poor info
Posted by on
I set this up using my husbands name ( as he pays the bills)had the tech people help to get everything running, every thing was working while I was on the phone with the techs. asked them if all was good, they assured me I was on line and wireless so I thanked them and hung up. I was on the computer the whole time with the tech. Today 3/24/11 I called to cancel the service as it never worked (I explained that we live in a flight path, and they assured me that would not affect my service)the tech I talked to today said the reason it never worked is because I didn't accept the Terms of Service??? So back to the canceling, she told me I couldn't cancel because the contract was in my husbands name, even though I set up the whole thing, secret question, answer, the whole ball of wax. To me that seems like a communication problem w/ the Tech. people. I am truly disapointed because we travel and I thought that the on the go wireless would be helpful.
     
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dang me on 2011-04-07:
I am very sorry about your issues with Clear... But you are not alone.. Please visit this site to see what's happening in Washington State with Clear http://www.courthousenews.com/2010/11/17/Internet.pdf
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Clear Internet Service trying to access my bank account!
Posted by on
Rating: 1/51
Today I received two emails from Clear Internet Service stating they have tried to access my account to pay my bill. I have NEVER had Clear internet service. Their website does not work and their phone number is busy.

     
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msnye on 2012-10-06:
Call your bank's fraud alert line IMMEDIATELY. If someone is attempting to access your account without consent the bank needs to know NOW.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible
Posted by on
Rating: 1/51
CHICAGO, ILLINOIS -- Don't use clear they suck! The customer service is a joke and it sounds like they're in a bar on a phone. They can't cancel the service on weekends and they will do anything to keep you from cancelling your service.

This company needs to be shut down. You get a different answer for every person you talk to at that company. Please don't use them a CB radio would be better or maybe a can on a string but not Clear.
     
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sabletaz on 2012-04-28:
I like the way you wrote this review Busdriver288, the choice of words. Made me chuckle.....
dembis on 2013-06-20:
Clear is a RIPOFF. Looking for internet service: Beware. Stay away from Clear
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Horrible service and a rip off
Posted by on
ROUND ROCK, TEXAS -- Clear cancelled by account without my authorization then when I called they reactivated and started the contract date new at a higher fee. Calling them is like talking to a brick wall and just as productive.
     
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Clear-ly SUCKS
Posted by on
I terminated my month to month, no contract agreement with clear but found out that they FRAUDULENTLY fabricated an account for me with a past due balance and kept charging my credit card.

When I called to see why they were stealing my money from me they said I better pay up or they would sent this FRAUDULENT bill to collections and report me to the credit agencies.

BEWARE!!!
     
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Alain on 2011-07-23:
Challenge the charges through your credit card company.
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CLEAR Internet Service
Posted by on
Please read this class action lawsuit filed in Washington State just one of many other class action lawsuits filed about CLEAR Service http://www.courthousenews.com/2010/11/17/Internet. pdf
     
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GenuineNerd on 2011-04-18:
Corrected link:
http://www.courthousenews.com/2010/11/17/Internet.pdf

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