CLEAR - Highway Robbers
My story is not one that ends happily. On 09/24/2010 I entered Best Buy (store number 372) in search of on the go internet service. I was assisted by a young man in the CLEAR section of the store. I was ... read full review
This was the worst service I ever had. I lost my phone connections multiple times mid conversation. The internet service went out all the time. I also could not use my phone and wireless at the same time. The phone caused my internet service to stop. When I cancelled and request a refund for the service since it was not reliable, they informed me that they do not provide refunds. I would recommend everyone stay away from this unreliable company.Add reply
I called in to check the coverage in my area and also the rates for home and on the go internet coverage. I don't remember the sales person's name, but he was extremely slow and rude and kept pushing me to purchase built-in laptop with internet, which is a complete useless rubbish to me. When I told him I wasn't going to purchase today and was shopping around for rates, he just hung up on me. So your loss CLEAR, because you employ witless rude pushy salesmen, who just cost you a potential customer. Just imagine, if the salesmen are like this, how the customer service would be? Not very pleasant or helpful, I'm sure!Add reply
Clear Works Well
After seeing commercials for clear I decided to take the plunge. I talked to salespeople at Fry's and called the local sales representative Although my address was NOT recognized by their coverage ... read full review2 Replies - Latest reply on 04/14/2011
Stay Away From Clear
IDAHO -- I have been a Clear aka Clearwire customer for 4 years. The service used to be good before they made the switch to the new WiMax service. I am paying for 5 Mbs service and only receive a small fraction ... read full review1 Replies - Latest reply on 12/02/2013
This is my opinion.
1 Replies - Latest reply on 10/01/2009Add reply
The Executive Team is strong. The product 4G, is going be the first wireless 4G network available in SOME cities.
Bad Customer service. Poor Quality for the first few years. The launch of this company has been rapid. As a result, customer service is going to be similar to that of Sprint when they started. Sprint, incidentally, is a partner of Clear. This new technology will take some time to iron the bugs out. As a result, another company with larger infrastructure and better technology will eventually acquire Clear. As for the customers, well who cares...