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27 Reviews & Complaints

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Their internet sucks terribly
Posted by Dllindsey on 09/13/2011
Im under clear's agreement with my mother. She uses the home modem while I use the on-the-go modem. She never has problems using hers because she only uses it during the day while she is at work. So I have been the only one having problems. I would experience low speeds as well as dropped connections. And when I would call the company, the best they can do is reset my connection. Ive called over 100 times just because my connection stopped working. Recently, I have experienced more than usual dropped connections. My device would go off for hours on end and not come back on til the morning. This being said from what I have read on other sites, Clear is in fact throttling my connections. "Clearwire engages in throttling at times when demand for Internet use is highest, beginning at approximately 7:30 P.M. and ending at about 1:00-to-2:00 a. m." This is exactly around the time I find my speeds at the lowest. Right now its almost 5pm and my speed is 2.5mbps. But later tonight I am going to test my speed and determine how much I'm getting at that time.
     
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Buyer Beware !
Posted by Suzago on 09/10/2011
I was sold a service that just wasn't possible. I asked this question, I live in an apartment on the 3rd floor and there are trees around my building will this effect my signal? Robert explained it wouldn't effect my signal at all. I have a great signal ( I understand he is looking at a map). Spent hours and hours trying the modem in different rooms with various techs. I would tell him/her just cancel my service I can't get a signal, I would be transferred to someone else and would be required to go through the process over and over until I got really annoyed, finally it was cancelled. But, what really irritates me it has been 3 weeks since I returned the equipment ( I couldn't return it to the store I was required to mail it back) this was not explained at the time of sale and I have not received my money yet. I called Robert asking for his help in locating my refund, why its taking so long? He told me he couldn't help me, I needed to contact CS there was nothing he could do. I paid in cash and this takes longer. CS was of no help to me, I was transferred again and again, first I was told the check was sent than told it wasn't there was a problem with it (but wouldn't tell me what the problem was) So, I feel this was nothing but a scam. BUYER BEWARE !!!!!
     
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Clear-ly SUCKS
Posted by Raceace20112 on 07/22/2011
I terminated my month to month, no contract agreement with clear but found out that they FRAUDULENTLY fabricated an account for me with a past due balance and kept charging my credit card.

When I called to see why they were stealing my money from me they said I better pay up or they would sent this FRAUDULENT bill to collections and report me to the credit agencies.

BEWARE!!!
     
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Posted by Alain on 2011-07-23:
Challenge the charges through your credit card company.
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I feel cheated
Posted by Juju123 on 04/26/2011
Wow do I feel cheated, internet was so slow and turns out I was being capped. I called and after an hour or so they admitted I was being capped due to usage. I was told I could cancel without fees but service would stop immeditely. I work from home so I could not afford to be without internet. I set up additional service with Qwest, then called to cancel clear and then surprise no record of the call etc. Of course there will be fees, got it talked down to the random amount of $80.00 and a wasted hour. I could try to get my service capped again and then could cancel, since I don't have the time to play the game they win, take my money and go away.
     
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CLEAR Internet Service
Posted by 1030 on 04/18/2011
Please read this class action lawsuit filed in Washington State just one of many other class action lawsuits filed about CLEAR Service http://www.courthousenews.com/2010/11/17/Internet. pdf
     
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Posted by GenuineNerd on 2011-04-18:
Corrected link:
http://www.courthousenews.com/2010/11/17/Internet.pdf

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Clear Internet
Posted by Bird dog on 04/15/2011
I would watch out. The reviews that are good ones about Clear Internet may be written by Clear employees..............
     
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Posted by Alain on 2011-04-17:
If so, it wouldn't be the first time a public consumer site had this happen.
Posted by 1030 on 2011-04-18:
Please read the lawsuit filed in Washington state. This is one of many lawsuits filed about CLEAR....... This the link to that web site......http://www.courthousenews.com/2010/11/17/Internet.pdf
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Dishonest service and poor representation
Posted by Rasman2010 on 04/14/2011
I had Clearwire internet for 2, 5 years. Ever since we moved to another location our modem was showing 4 (out of 5) bars but internet speed was not faster than dial-up. My 2 yr contract expired and I was on month-to-month basis. One month ago (March) my credit card expired and I activated new one. On that exact day they stopped my service even though there was no balance due. Internet never worked ever since. One month later they call me and say that I owe them for that month and they deny any service interruptions that month. (exact same day, what a coincidence) Now someone calls me 5 times a day and leaves blank message and when I finally talked to them representative and then supervisor agreed to contact me via mail only but still calling 5 times a day. They failed to provide promised high speed internet, they failed their terms and conditions by interrupting my service while it was paid, they demand payment for service that the have not provided.
STAY AWAY FROM CLEAR (CLEARWIRE)
     
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Posted by rasman2010 on 2011-04-14:
Forgot to mention that I lived next to the tower before that and speed was fine.
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Poor info
Posted by Loliemean on 03/24/2011
I set this up using my husbands name ( as he pays the bills)had the tech people help to get everything running, every thing was working while I was on the phone with the techs. asked them if all was good, they assured me I was on line and wireless so I thanked them and hung up. I was on the computer the whole time with the tech. Today 3/24/11 I called to cancel the service as it never worked (I explained that we live in a flight path, and they assured me that would not affect my service)the tech I talked to today said the reason it never worked is because I didn't accept the Terms of Service??? So back to the canceling, she told me I couldn't cancel because the contract was in my husbands name, even though I set up the whole thing, secret question, answer, the whole ball of wax. To me that seems like a communication problem w/ the Tech. people. I am truly disapointed because we travel and I thought that the on the go wireless would be helpful.
     
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Posted by dang me on 2011-04-07:
I am very sorry about your issues with Clear... But you are not alone.. Please visit this site to see whats happening in Washington State with Clear http://www.courthousenews.com/2010/11/17/Internet.pdf
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Internet connections
Posted by Dang me on 02/28/2011
Never use Clear. I have lost the internet connection so many times since 5/27/10 it's not fun anymore to use Clear. They just don't know how to fix the problem.
     
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Posted by tnchuck100 on 2011-03-01:
Knowing where this is happening would go a long way in adding value to this review.
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Expensive, poor quality and un-caring
Posted by Pieter on 02/18/2011
They promised it would be great.. So we started our business trusting them.
As we went on, the phones wouldn't work, we had interruptions and slow downs. when due to a change in credit card information the bill was late we had to fight to get back on the internet.
All they had to say was "To bad"
Try to find an alternative. At this point dail-up would be a better choice.
     
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Posted by Alain on 2011-02-19:
You're not alone in your disappointment with Clear's service. There are numerous complaints about them here and on other sites. Take a moment to make an official complaint at http://www.reboot.fcc.gov/consumers
Posted by dang me on 2011-04-07:
Please visit this site to see what's happening in Washington State with Clear and there services. http://www.courthousenews.com/2010/11/17/Internet.pdf
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