I had clear wireless for over 1 yr. I always had slow or no service. When I signed up they said I would not have any problem with my service in my NJ area even though I said I lived in a basement apt. After several calls and no better service I cancelled. Since my service was so bad I figured they just zero balanced my account since my service never worked properly from day one. I did not receive any bills from them or emails other than to retry my service for a discounted rate of 20. After eight months I just received a bill from a collection agency for $95.00. When I asked Clear why I did not receive a final bill they explained they sent a calls to my phone which I explained I never received. When I asked if they could reduce the fees they told, me no since the bill was 90 days old. This is one of the shadiest companies I have ever dealt with. I will just pay this since I do not want it to affect my credit. I will make a formal compaint with the Better Business Bureau. Clear is very bad service and billing practices. Add reply
Today I received two emails from Clear Internet Service stating they have tried to access my account to pay my bill. I have NEVER had Clear internet service. Their website does not work and their phone number is busy.
1 Replies - Latest reply on 10/06/2012Add reply
Worst Internet Service Ever
BENSENVILLE, ILLINOIS -- I have been a Clear customer for about 5 months. I loved the service. Three days ago, I began experiencing EXTREMELY slow speeds. I'm talkin about 4 hours to watch a 1 1/2 hour movie. That is ridiculous. ... read full review4 Replies - Latest reply on 03/01/2013
CHICAGO, ILLINOIS -- Don't use clear they suck! The customer service is a joke and it sounds like they're in a bar on a phone. They can't cancel the service on weekends and they will do anything to keep you from cancelling your service.
2 Replies - Latest reply on 06/20/2013Add reply
This company needs to be shut down. You get a different answer for every person you talk to at that company. Please don't use them a CB radio would be better or maybe a can on a string but not Clear.
Clear cancelled by account without my authorization then when I called they reactivated and started the contract date new at a higher fee. Calling them is like talking to a brick wall and just as productive. Add reply
PHILADELPHIA, PENNSYLVANIA -- CLEAR is a joke !! They tell you the service is really fast, internet speed is great and it is a lie, a big lie. It is 0.2 Mb/ sec download speed and 0.6mb/sec upload. You can even watch youtube videos without interruption.
6 Replies - Latest reply on 11/29/2011Add reply
Plus, I cancelled the service after 10 days and send the instruments back within 300 days and they did not pay $171 back. I called them 20 times. and finally they paid me only $105 back. It is not money back guarantee.
They are telling lies and ripping people off. That pissed me off so badly that I am telling everyone how bad CLEAR service is. So stay far far away from it.
Im under clear's agreement with my mother. She uses the home modem while I use the on-the-go modem. She never has problems using hers because she only uses it during the day while she is at work. So I have been the only one having problems. I would experience low speeds as well as dropped connections. And when I would call the company, the best they can do is reset my connection. Ive called over 100 times just because my connection stopped working. Recently, I have experienced more than usual dropped connections. My device would go off for hours on end and not come back on til the morning. This being said from what I have read on other sites, Clear is in fact throttling my connections. "Clearwire engages in throttling at times when demand for Internet use is highest, beginning at approximately 7:30 P.M. and ending at about 1:00-to-2:00 a. m." This is exactly around the time I find my speeds at the lowest. Right now its almost 5pm and my speed is 2.5mbps. But later tonight I am going to test my speed and determine how much I'm getting at that time.Add reply
Buyer Beware !
I was sold a service that just wasn't possible. I asked this question, I live in an apartment on the 3rd floor and there are trees around my building will this effect my signal? Robert explained it wouldn't ... read full review
I terminated my month to month, no contract agreement with clear but found out that they FRAUDULENTLY fabricated an account for me with a past due balance and kept charging my credit card.
1 Replies - Latest reply on 07/23/2011Add reply
When I called to see why they were stealing my money from me they said I better pay up or they would sent this FRAUDULENT bill to collections and report me to the credit agencies.
Wow do I feel cheated, internet was so slow and turns out I was being capped. I called and after an hour or so they admitted I was being capped due to usage. I was told I could cancel without fees but service would stop immeditely. I work from home so I could not afford to be without internet. I set up additional service with Qwest, then called to cancel clear and then surprise no record of the call etc. Of course there will be fees, got it talked down to the random amount of $80.00 and a wasted hour. I could try to get my service capped again and then could cancel, since I don't have the time to play the game they win, take my money and go away.Add reply
Please read this class action lawsuit filed in Washington State just one of many other class action lawsuits filed about CLEAR Service http://www.courthousenews.com/2010/11/17/Internet. pdf 1 Replies - Latest reply on 04/18/2011Add reply
I would watch out. The reviews that are good ones about Clear Internet may be written by Clear employees.............. 2 Replies - Latest reply on 04/18/2011Add reply
I had Clearwire internet for 2, 5 years. Ever since we moved to another location our modem was showing 4 (out of 5) bars but internet speed was not faster than dial-up. My 2 yr contract expired and I was on month-to-month basis. One month ago (March) my credit card expired and I activated new one. On that exact day they stopped my service even though there was no balance due. Internet never worked ever since. One month later they call me and say that I owe them for that month and they deny any service interruptions that month. (exact same day, what a coincidence) Now someone calls me 5 times a day and leaves blank message and when I finally talked to them representative and then supervisor agreed to contact me via mail only but still calling 5 times a day. They failed to provide promised high speed internet, they failed their terms and conditions by interrupting my service while it was paid, they demand payment for service that the have not provided.
1 Replies - Latest reply on 04/14/2011Add reply
STAY AWAY FROM CLEAR (CLEARWIRE)
I set this up using my husbands name ( as he pays the bills)had the tech people help to get everything running, every thing was working while I was on the phone with the techs. asked them if all was good, they assured me I was on line and wireless so I thanked them and hung up. I was on the computer the whole time with the tech. Today 3/24/11 I called to cancel the service as it never worked (I explained that we live in a flight path, and they assured me that would not affect my service)the tech I talked to today said the reason it never worked is because I didn't accept the Terms of Service??? So back to the canceling, she told me I couldn't cancel because the contract was in my husbands name, even though I set up the whole thing, secret question, answer, the whole ball of wax. To me that seems like a communication problem w/ the Tech. people. I am truly disapointed because we travel and I thought that the on the go wireless would be helpful.1 Replies - Latest reply on 04/07/2011Add reply
Never use Clear. I have lost the internet connection so many times since 5/27/10 it's not fun anymore to use Clear. They just don't know how to fix the problem. 1 Replies - Latest reply on 03/01/2011Add reply
They promised it would be great.. So we started our business trusting them.
2 Replies - Latest reply on 04/07/2011Add reply
As we went on, the phones wouldn't work, we had interruptions and slow downs. when due to a change in credit card information the bill was late we had to fight to get back on the internet.
All they had to say was "To bad"
Try to find an alternative. At this point dail-up would be a better choice.