I WANT MY $ BACK!
I started clear service but decided to go with a different internet provider. I called to cancel my service on 1-24-11 & was told that even though I paid in cash, it would be refunded to the credit card ... read full review
Do not get Clearwire. The service SUCKS!!!! The only way I got a signal is walking outside and standing in the middle of the street. The salesmen showed me a map with a tower within 500 feet of my address. I immediately called customer service to get a refund and after 2 weeks, I haven't gotten anywhere with them. I now have Virgin wireless and it is GREAT! 2 Replies - Latest reply on 02/09/2011Add reply
Automatic debit for billing sucks. First, you have to spend time to login to their site to see your statements (cannot be emailed to you). Second, you have to spend your time to reverse erroneous charges. I've been billed too much and it's already debited, before I have a chance to discuss it with them! They will "look into it". Whatever that means. Add reply
Responding to postings in laundromats is generally not a wise thing to do, but I did it anyway.
Right up there next to "make wheelbarrows full of money from your own home!" was a flier
from a Clear representative, and I went for it.
Even though I am right next to a tower and have good speeds there are serious problems.
1) They never told me they use electronic billing only.
2)When I sign in for mail using Safari I get the "certificate for the website is invalid" message.
(Not to point a finger but I had 2 attempts to use my credit card recently and had to order
a new card.)
3)Their technical support is only available during working hours.
4)The service has to be re-connected to my Linksys router frequently in order to get
You get what you pay for - With Comcast for 5 years and none of these problems.
These people will charge your debit card without you authorizing it and OVERCHARGE you, then make excuses as to why they can't return all of it. My issue is too long to type. You have been warned....... Add reply
Look out DFW. Clear is advertising this wonderful service. I purchased 2 mobile cards on 12/20 and was looking forward to it as only $55.00 per month.
My office showed the best coverage on there map (tollway & Frankford area)
I could barely get a signal outside let alone in my office. I canceled the service the next day.
That is where the fiasco begins. I purchased at Best Buy but you cannot take it back to them. All of the items have to be sent via UPS to Clear which I did and they signed for on 12/29/09
Clear did give me a full credit on my AMEX. Since then I have been receiving calls everyday saying my bill is due even though they issued credit and signed for the merchandise.
They say the account is closed but not cancelled and make every excuse in the book. They really suck. They will not even let you read there contract until you agree to it, however you do not even know what you are agreeing to.
Bottom line, the price may be great however the service is so bad it is comical.
i will be contacting the state of Texas attorney general on Monday
Clearwire is incorrectly, and it appears fraudulently, attempting to
collect undue funds from me, threatening to ruin my credit if I don't
send money for this bogus charge.
In addition to the horrible ... read full review
After discontinuing service 6 months ago because of the shotty reception in Portland Oregon, I continue to get two to three sales calls on my cell phone a month! I've asked kindly several times to get me off of the call list. I've been hung up on by sales people, I've been told they would, when they didn't. I finally called the main company and they said they would take me off and it would be about 8 weeks!! It's truly unbelievable how relentless this company has turned out to be. I had an actual Clearwire technician come out to my home and he told me that I needed to cancel the service because the reception was so bad. So my cancellation was even endorsed by them. I wouldn't be writing this if they hadn't been so rude numerous times and not grant my simple request of being taken off of their sales call list. I would not recommend this company just based on principal and integrity. 3 Replies - Latest reply on 11/23/2009Add reply
Clearwire has recently changed their name to Clear. With my Clearwire modem I was able to get internet service 3 or 4 days a week sometimes up to 5 days. With the new and improved "Clear" modem--no service at all and still no customer service. I would recommend a cb radio before I would recommend this company 2 Replies - Latest reply on 11/14/2009Add reply
Don't get Clearwire they are liars, I ordered the service the internet card didn't work, and then when I tried to cancel they said I couldn't get my money back because it was day 8 and you only have 7 days to return. They said I was in there coverage area and I wasn't, because it did not work, they tried to troubleshoot and everything.
4 Replies - Latest reply on 11/03/2009Add reply
It is the worse and so is the customer service.
My two-year contract expired in August. I called to return the antenna and was pressured to find someone to take the service. When I finally got info to return the equipment, I was told that I would not be refunded for September because it would take seven to ten days to process the equipment return, and they only issued refunds if the equipment was returned and processed within seven days.
1 Replies - Latest reply on 10/13/2009Add reply
I was also charged for October, because now the company says they are still verifying if the equipment was even in the package.
Clearwire owes me over $100 and every time I try to get the refund, I get a runaround.
AVOID THIS COMPANY.
We've had Clearwire Internet & Phone service for 5 months and it is horrible! The internet is extremely slow if it is working at all. The phone will cut out during calls or disconnect completely. We can be without a phone for hours. The tech that came out told us that we were in a dead zone and was surprised that we were sold the service at all. We are now trying to get out of our contract. Something needs to be done about their false claims of fast internet service!1 Replies - Latest reply on 08/25/2009Add reply
No service, but won't cancel
I signed up with Clearwire to save a little (very little) money over my DSL service. I'd seen friends use it successfully, though it had been 2 years. I should have done more research and thought things ... read full review
CALDWELL, IDAHO -- I've had Clearwire for seven months now and their service has been sporadic at best. When I've been fortunate enough to have service, my download speeds have been equivalent to dial up.
1 Replies - Latest reply on 05/14/2009Add reply
Their service department has been little help, suggesting that I try locating the receiver in various window sills to determine the best reception, which after attempts in several rooms has resulting in the magnificent download speeds of 556kbs.
Unfortunately, I have five more months before I can dispense with their service. Don't make my mistake. If you have any other option for internet service than Clearwire take it.