Well I just got screwed. Upgraded the Mac to mountain lion and was just informed by Clearwire they don't have the the software to support an internet connection for that OS and here's the best, they don't plan on upgrading their technology to support it in the future. And you wonder why they are going under. 1 Replies - Latest reply on 08/30/2013Add reply
BELLEVUE, ILLINOIS -- I have been a Clear customer off and on for the past 4 years and I have had service issues with them in the past which were resolved just by moving closer to a better service area but their customer service is AWFUL.
Every time I call I end up speaking to a rude, obviously Indian representative that barely can be polite and something simple as cancelling an account becomes a long drawn out process.
Here is a synposis of the interaction:
"I'm so sorry that you wish to cancel your service because you are moving. Can I have your new address so I can check to see if you would have coverage and be able to keep your service?"
"No, I do not want to transfer my service to my new address. I already checked and you do not have coverage in that area"
"But your service is like with a cellphone, you can take it with you when you go and it should be able to connect, we can give you a 50% discount if you want to try this..."
"No, it is not I've already gone through this before, JUST CANCEL MY SERVICE"
At the end of it took them about 30 minutes to cancel my service after putting me on hold and transferring me multiple times (which I think was another trick). Unbelievable.
NASHVILLE, TENNESSEE -- Clearwire is awful! The customer service is like talking to a computer. They all have accents and follow a script so well that if you stop them and ask a question they will pause and just pick right back up were they left off.
I spent 2 1/2 hours on the phone and got no answers. Also don't get the Hot spot it does not work when traveling or outside of a 10 mile radius of our home. We wasted so much money and received practically nothing. The internet is slow and horrible as well. Oh and lets not forget, they like to lie A LOT!
One representative will say no you don't have an extra charge for this and the next will say we must charge you for this then a manager will say we can't then the next manager will say we can etc etc. It's almost as if they say whatever just to get you off the phone then do what they had already planned. I would not recommend Clearwire.
MATHESON, ILLINOIS -- I just had a really bad experience with Clearwire. They were paid twice this month for a single invoice and will not accept proof of the additional payment from my bank by email so I can get credit. They want it by fax. Really? This is 2013. Your company provides internet services??? There is a real disconnect here...I have no idea when I will get credit for the duplicate payment. With service like that, no wonder there's a class action pending against them!Add reply
LAKE MARY, FLORIDA -- I ordered clear wire over the phone.. When I got my e-mail confirmation the price was way more than I was led to understand.. I called to cancel less that 2 hours later and got some Indian call center.. I cancelled the service.
1 Replies - Latest reply on 01/23/2013Add reply
A day later the bill came out of my checking account even though I cancelled it.. Back to the call center with the middle east accent and given promises (I think) to refund... Do not deal with these people..
Sent the wrong modem after I asked several times for the correct one. They sent a return label for the original modem and shipped a second one. Charged S&H for BOTH modems and would not honor a sale on the internet. Bottom line, I had to spend over three hours on the phone with these people and could not get them to understand, or ackowledge, their mistake. After frustrating hours on the phone, I simply cancelled all service requests and returned their equipment.
I am now disputing their S&H charges with my credit card company. I have no idea if their service is any good, but judging by their customer service, I don't want to risk finding out.
SALEM, NEW HAMPSHIRE -- Clearwire is is awful in every regard. I'm currently on the phone with them trying to cancel and they won't let me because everything "looks good on their end." That's nice except it has "worked" inconsistently on my end for the past 18 months. Most of the time it doesn't work at all. The only reason I haven't called sooner is because of what is happening now: I've been on the phone for almost 2 hours and three different departments and am not close to a resolution. What a waste of time and money. Stay away!1 Replies - Latest reply on 01/16/2013Add reply
FORT WORTH, TEXAS -- Keep your receipts if your using Clearwire - since when do you pay contract fees when you don't sign a contract. This company states that you are not under a contract but charge you contract fees, say if you loose your device or your device was stolen. The company is not worth the money, there is no uniform pricing available they (the stores and the customer service department) charge what they want to and then don't keep a record of it but it comes out of your charge account and you have a record of the charges but the company can't explain why you were charged. On their receipts there is no cancellation policy nor refund policy.1 Replies - Latest reply on 06/24/2012Add reply
I was a Clearwire customer for about a year. We had their 4g internet service and home telephone service. When it worked it was OK but many times the service was down. When I contacted Clear they always said the same thing - adjust your modem, turn your modem a little, find a different spot for your modem. I think the truth is they turn down their transmit power or turn it off to save money. It was normally down on weekends or weekend mornings. It also slowed down if I was downloading a large file (we were to have unlimited data service).
Their technical department was useless and when I called to cancel they were rude. When I cancelled they said I should have called and when I explained that I called many times and just called last week he basically said I was lying. It took about a half hour to get him to finally cancel the service.
Bottom line - use someone else.
JACKSONVILLE, FLORIDA -- Clearwire must be the WORST internet provider I have ever used! I spent $100's to get a better internet speed, but NOPE - they decide to oversell their services to the their towers! BUILD MORE TOWERS IF YOU WANT TO KEEP YOUR CUSTOMERS!!! And for your customer service....train your supervisors better as they have no clue how to deal with customers! I even had a comment from another internet supplier NOT to use Clearwire if you want to watch movies without interruption! And people READ the small print...they are out to catch you! Worst company I have dealt with EVER!!! STAY AWAY FROM CLEAR! THERE IS NOTHING CLEAR ABOUT THEM!!!!!!!!2 Replies - Latest reply on 07/23/2013Add reply
I have had service with Clearwire for over 4 years with very few problems. At the beginning of March I lost service completely for 4 days. Made numerous calls into tech support. All they could tell me ... read full review
Clear has the worst customer service that I have ever experienced. I have even gone into a Clear store who told me they had never seen such horrible customer service than from Clear. I have spent countless hours on the phone to only be disconnected or spend hours doing the same trouble shooting that I did the last time I called. They are horrible. Save yourself a lot of grief and choose another company!1 Replies - Latest reply on 04/07/2012Add reply
Don't ever pay for this kind of internet service because the speed is very suck. I had called them to complaint about the speed but it's still dropped below my service plan in a certain hours during the day.
Last month was the end of my contract. I am very happy that I canceled it and don't ever see its modem any longer. Good bye...
Clear 4G is awesome!
DENVER, COLORADO -- I love it! I seen an add this last Saturday afternoon for Clear.com 4G internet. I went online and looked at blog reviews and they were mixed. Some thought it was great others not. The main issue seemed ... read full review3 Replies - Latest reply on 09/02/2012
Stay Away from Clearwire/Clear
KIRKLAND, WASHINGTON -- I would not recommend Clear (or Clearwire?) to ANYone. Terrible customer service- the employee and manager in the store when we signed up lied to our face several times about the rates and plans available. ... read full review
In Feb 2010 we canceled our service with Clearwire because we wanted a faster speed, we got cable internet and TV. Fast forward to November 2011 and we get a BILL form a collection company saying we owed clear 74.70 for a restocking fee for a modem from clear, luck would have it I kept all my paperwork from them in a box with the USB drive that we bought, so we called clear and got nowhere the first day (was about 7 pm) called the next day and talked to 6 different people before we got a person with a brain, she said that they were charging us a recharge fee for the USB modem that we did not return!(but they never sent us a bill)we told her that we paid for the USB up front and have a receipt for it and read her the numbers on the receipt, she found it then and said we were right the we owed them nothing! the service is faster than dial up but thats about it, so if you go with clear KEEP ALL your paper work you get from them for at least 3 to 5 years ( like the IRS) or they will screw you.1 Replies - Latest reply on 11/30/2011Add reply
Buyer beware. the USB modem didn't work on my older mac and when I tried to cancel the account multiple times. my account never existed except they did charge my account. they want a cancellation charge for a service I never used even once. billing scam similar to cell phones in years gone buy. don't start then you won't get burned. lucily I cancelled my card early in the whole process. 1 Replies - Latest reply on 11/28/2011Add reply