Club Cadet

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I have been cheated by Club Cadet on what should have been warranty replacements.

I bought a Club Cadet 50" riding mower Model LT1050 from Home Depot on 4/08/08 for $1,999.00 and it came with a two year warranty. The steering bearing ($9.83) wore out in August '09 after only about 90 hours of use. The plastic right fender ($65.66) broke that same month. The spindle assembly ($74.85) and V Belt ($40.11) tore up the next month. The Mower Deck ($416.08) rusted through 9/20/09 after 98.2 hours and tore up another spindle ($74.85). I took it to the warranty dealer who agreed with me and made a warranty claim with Club Cadet.

Club Cadet ( Ken. Hammonds@mtdproducts.com ) reviewed our photos and refused to honor the warranty saying it was caused by "Sand blasting of the deck." One glance at the photos (Attached) will show the original factory paint. Obviously the deck has not been sandblasted -- It just rusted out from poor paint over thin untreated sheet metal. After extensive correspondence Club Cadet refused to budge from that decision.

I am out $681.38 for items that should be covered by the Club Cadet warranty and they refuse to honor it. I would like to tell anybody that will listen, that Club Cadet makes a piece of junk and refuses to stand behind their product. Don't buy from Club Cadet and don't handle their products.

J. Neil Murphy, P. E.
San Benito, Texas
     
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User Replies:
redmx3racer on 10/15/2009:
Do you mean you are having issues with your CUB Cadet mower? I've never heard of Club Cadet products.

Word to the wise-all the mowers sold at Home Depot/Lowes are generally made by the same 2 or 3 companies, no matter what name is on them. You want a "real" John Deere, Toro etc you need to go to a dealer. There is a reason they cost more there. I have a 92 Wheelhorse that was over $4,000 new-I am its 3rd owner, it has 800 hours on it, is going strong-and since the other owners took care of it-it looks brand new. I paid $1200 for it used last year-and it will outlast anything sold today at Home Depot.
someone5965 on 12/22/2009:
I read your comment and I am going to try hard not to be mean. I lived in Florida for several years and in Texas for one full year. Both states do have something in common. In a word "SAND". It is as the rep told you sand (and some dust particles) in excessive conditions will destroy the mower deck and related parts that you mentioned. I know, I have been there, done that, and got the T shirt and spent the money for the repairs that I knew were due to my environment. In normal conditions, even if there was not the first spec of paint on the mower deck, it would not rust through in the amount of time you had it with no more hours than you depict. I think the manufacture was correct in their determination and it is due to ridiculous demands such as this that all consumers must pay extra for whatever product we may want to purchase. No manufacture wants a black eye and many times they pay for things that are in no way a warranty related. Thankfully for Cub Cadet you have shown your true knowledge of the situation by your spelling of their company's name. At times we all get a what we may feel is an unfair shake (sometimes it is very valid) but I don't feel that your situation warrants an negative comment. This is just my 3 cents.
smokedbacon on 04/26/2010:
redmx3racer (10/15/2009)
Do you mean you are having issues with your CUB Cadet mower? I've never heard of Club Cadet products.

Word to the wise-all the mowers sold at Home Depot/Lowes are generally made by the same 2 or 3 companies, no matter what name is on them. You want a "real" John Deere, Toro etc you need to go to a dealer.
Wrong advice I bought my John Deere from a dealer a L-130, 347 hours the transaxle is junk. Do a goggle search a bunch of bad transaxles at around 300 hours of use. A common problem with the tuf torq transaxle that was used in the Husqvarna, John Deere and Cub cadet mowers. Truth is you want the Best Buy a Kubota, yea I know buy a non US product, US doesn't build a unit as well as a Kubota sorry to say.
butch on 06/10/2012:
I haven't seen any lawn mower deck that can wear out in the short time mr murphy stated.But if you are in sand it will wear it out as I do sand blasting and I can cut through a deck in minutes if I want to.
jimbo on 08/28/2012:
The drive belt keeps coming off of my Club Cadet rider. The first battery went dead too a few days ago. I purchased it in April 2012. So far the warranty has covered it. I bought extended coverage. I'm a bit worried that a permanent fix for the drive belt will not be found before the warranty expires.
Kevin on 05/27/2013:
Cub cadet are junk, have one of the ez turn.
The thing has low hours, keeps back firing evertime you shut it off. Serviced 3 times for this problem, today it is back again because the muffler feel off. This was because again it was back firing. With the comments above about the deck rusting out. It's because of cheap metal. Sand or dirt should not make any difference, the product should stand up.
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