Top Customer Complaints & Reviews:
My wife received a beautiful advertisement from the Coach Factory in the mail. She has previously purchased from them in their Outlet Store and is on the mailing list.
Over the years I have purchased many Coach products. After a few years my leather strap began tearing on both ends.
Twice this has happened to me:
After a couple of years of use, the seams of my coach bags start to unravel. Nothing unusual -- simply wear from use.
Latest Reviews:
Failure of Service - Leather BackpackHOUSTON, TEXAS -- I have a Coach leather backpack. One of the zippers on the outstide compartment broke, the inside pocket needed to be restiched ...
-- Complaint Posted by Dtomjack on 05/23/2013
Coach Sells Junk - Scarf & 2 handbagsPROVIDENCE, RHODE ISLAND -- I bought a scarf at the coach store and only used it a few times and it is already falling apart.
I went to the coach store ...
-- Complaint Posted by Baby.pebbles on 03/26/2013
Will not stand behind product - PursesNATIONWIDE, GEORGIA -- Coach to supposedly being a high end handbag has poor customers service and will not stand behind their product. I purchased ...
-- Informative Posted by Fmgard on 10/15/2012
Coach's Bad Customer Service and Return PolicyNORTHBEND, WASHINGTON -- Coach apparently trains their customer service and associates to blame everything on customers and not take any responsibilities.
I ...
-- Complaint Posted by Clickinsight on 09/23/2012
Coach Doesn't Stand Behind Their Products - PurseGAINESVILLE, FLORIDA -- The seam ripped on my coach purse, I called them and they suggested that I send in the purse to them. I mailed the purse to ...
-- Complaint Posted by Flgatorfamily54 on 11/16/2011
Scamed! - modeling servicesI had contacted coachmodeling online through email and they had me set up a profile for my modeling services and wanted to charge ...
-- Complaint Posted by Damioncook on 09/13/2011
Not Very Accommodating - Coach Coin PurseI purchased an expensive coin purse from Coach. Unfortunately, within the first week of the purchase, a pen exploded in my purse ...
-- Complaint Posted by MsLindyLou on 01/27/2011