Worst Customer Service Ever
TORONTO -- I am writing this to call attention upon the unprofessional service I received.
I am very disappointed in Coach at the moment. My complaint regards the 131 Bloor Street West store.
I was in that ... read full review8 Replies - Latest reply on 10/08/2009
MINNESOTA -- My daughter and I used to order our Coach Purses online or buy off Ebay or shop at Macys until we found the Coach Outlet Center. One day we decided to drive to the Albertville Outlet Mall and visit the Coach Store, the ladies that worked there were very helpful and helped us pick out our purses. I know it seems like a lot of money but for $400 we got 2 purses, 2 key chains and a wallet but at a store that's not a discount place, it would of cost us close to $700.
I know, it's a expensive habit but we LOVE Coach!!
JACKSONVILLE, FLORIDA -- I can't begin to describe the frustration with this company as I returned a handbag for repair as the zipper tore away from the seam after less than 20 months of use. They tried to give me the current value of the item via a gift card after I forked out $20+ for shipping. I respectfully declined after I was informed that they could not fix the problem with the zipper.
After a follow-up e-mail regarding why they could not fix the zipper, I was given the lame excuse of how this particular handbag was made overseas and would require extensive repairs that exceeded the value of the returned item. In other words, the labor costs to fix the item in the US far exceeded the slave labor costs abroad and therefore it was not economically profitable to remedy the problem.
A company that proclaims a "Rolls Royce" type of product and quality sure does not back up that assurance once the product fails. Never again will I purchase a product from this company or its parent company Sara Lee.
Coach Customer Service
On 8/27/011 I made several purchases (to give as gifts) at the Leesburg, VA Coach Outlet Store. One of the things I purchased was a Coach Poppy wristlet. Once outside the store I noticed my cashier had ... read full review4 Replies - Latest reply on 06/26/2013
Awful Customer Service
JACKSONVILLE, TEXAS -- I want to start off by I always buy Coach - in store or online and while I noticed minor things here or there the Customer Service has just dissipated over the last year. I purchased an order online before ... read full review4 Replies - Latest reply on 01/05/2014
PROVIDENCE, RHODE ISLAND -- I bought a scarf at the coach store and only used it a few times and it is already falling apart.
1 Replies - Latest reply on 03/27/2013Add reply
I went to the coach store and bought 2 hand bags with store credit and then changed my mind and returned it and the got the 2 hand bags but I got no money back on my gift card. The manager is very rude and so are the sales people. There are plenty or other better made handbags out there and better customer service.
NATIONWIDE, GEORGIA -- Coach to supposedly being a high end handbag has poor customers service and will not stand behind their product. I purchased a Coach leather handbag for my wife. Less than a one into owning this purse the zipper started to come tear out. Carried it to a store and was charged $20 to ship it off to be fixed or replaced. Received a card from Coach with less than one-half what was paid for the bag. DO NOT BUY COACH. Go to a designer that will stand behind their product. Coach is not worth the money. In addition, terrible customer service. My wife called about the money and was told nothing could be done. There is something that can be done. Never purchase another Coach bag. There are to many other designers out there to have to put up with their poor product.2 Replies - Latest reply on 03/28/2013Add reply
I purchased an expensive coin purse from Coach. Unfortunately, within the first week of the purchase, a pen exploded in my purse and completely ruined the new coin purse. I realize that this was not Coach's fault; however, when I called to see if anything at all could be done, I was bluntly told that Coach would do nothing. I think that as expensive as the Coach products are, they should have at least sent me a discount coupon or something.
Afterall, they hand them out like candy at the store anyways. It would have just been nice customer service to show some goodwill and help me out at least a little in this instance.
Repairs "for life" just a scam
JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for restitching, I sent it off (with $20.00) for their promised repairs. Today, ... read full review5 Replies - Latest reply on 07/31/2013