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Coach, Inc.

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25 Reviews & Complaints

Company Contact Info
Contact Info: 516 W. 34th Street | New York, NY 10001 | 800-444-3611 | www.coach.com

Top Customer Complaints & Reviews:

My wife received a beautiful advertisement from the Coach Factory in the mail. She has previously purchased from them in their Outlet Store and is on the mailing list.
Over the years I have purchased many Coach products. After a few years my leather strap began tearing on both ends.
Twice this has happened to me: After a couple of years of use, the seams of my coach bags start to unravel. Nothing unusual -- simply wear from use.


Latest Reviews:

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Failure of Service - Leather Backpack
HOUSTON, TEXAS -- I have a Coach leather backpack. One of the zippers on the outstide compartment broke, the inside pocket needed to be restiched ...
-- Complaint Posted by Dtomjack on 05/23/2013

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Coach Sells Junk - Scarf & 2 handbags
PROVIDENCE, RHODE ISLAND -- I bought a scarf at the coach store and only used it a few times and it is already falling apart. I went to the coach store ...
-- Complaint Posted by Baby.pebbles on 03/26/2013

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Will not stand behind product - Purses
NATIONWIDE, GEORGIA -- Coach to supposedly being a high end handbag has poor customers service and will not stand behind their product. I purchased ...
-- Informative Posted by Fmgard on 10/15/2012

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Coach's Bad Customer Service and Return Policy
NORTHBEND, WASHINGTON -- Coach apparently trains their customer service and associates to blame everything on customers and not take any responsibilities. I ...
-- Complaint Posted by Clickinsight on 09/23/2012

Coach Factory Online Scam, They Are a Ripoff!! - Coach Pocketbooks
My wife received a beautiful advertisement from the Coach Factory in the mail. She has previously purchased from them in their ...
-- Informative Posted by Ok4now on 05/01/2012

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My $349.00 (not quite 2 cents worth) - handbag
Deceptive advertising! I purchased a Coach handbag a few years ago, paying over $350. I was told it had a "lifetime warranty" ...
-- Complaint Posted by on 03/04/2012

Coach Pocketbooks....Shop At The Outlet Store And Save Big Bucks
Just before Christmas my wife and I were shopping at Macy's. She spotted a Coach Pocketbook that she really liked costing $278.00. ...
-- Compliment Posted by Ok4now on 12/26/2011

Coach Doesn't Stand Behind Their Products - Purse
GAINESVILLE, FLORIDA -- The seam ripped on my coach purse, I called them and they suggested that I send in the purse to them. I mailed the purse to ...
-- Complaint Posted by Flgatorfamily54 on 11/16/2011

Scamed! - modeling services
I had contacted coachmodeling online through email and they had me set up a profile for my modeling services and wanted to charge ...
-- Complaint Posted by Damioncook on 09/13/2011

Coach Customer Service - Coach Poppy Wristlet
On 8/27/011 I made several purchases (to give as gifts) at the Leesburg, VA Coach Outlet Store. One of the things I purchased ...
-- Complaint Posted by Vt24nut on 09/12/2011

Not Very Accommodating - Coach Coin Purse
I purchased an expensive coin purse from Coach. Unfortunately, within the first week of the purchase, a pen exploded in my purse ...
-- Complaint Posted by MsLindyLou on 01/27/2011

The Customer Service has not changed- AT IT"S WORST - Handbag shipping ISSUE
FLORIDA -- I shop with Coach and awful lot. Over the past several years I received great customer service until recently. Now I just ordered ...
-- Complaint Posted by Kjenkins on 01/14/2011

Coach "Repairs" policy are non-existent - Leather Handbag
Twice this has happened to me: After a couple of years of use, the seams of my coach bags start to unravel. Nothing unusual ...
-- Complaint Posted by Sunny123 on 07/20/2010

Awful Customer Services - Shipping On A Replacement Handbag
I have put in an order to replace a handbag that came with scuff marks. I am very picky especially since I am paying good money ...
-- Complaint Posted by Kjenkins on 07/12/2010

Repairs "for life" just a scam - Coach Leather Product Repairs
JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for ...
-- Complaint Posted by Choco on 06/04/2010

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