ONE COACH WAY JACKSONVILLE, FLORIDA -- Over the years I have purchased many Coach products. After a few years my leather strap began tearing on both ends. I sent it to their repair center. They sent my bag back saying they could not repair it, and offering me a discount towards buying a new bag. First of all you have got to be kidding. I spent close to $500 dollars on a bag that only lasts 2 years? I didn't realize that this was a throw away item... So I took it to my shoe repair where they are going to fix it. In fact they seem to be fixing many defective Coach bags!
I am very disappointed in Coach and I WILL NOT buy another Coach product again. I suggest that Coach keep on making their products in China (they used to be made in USA) and charging even more. It's only a matter of time before the word gets around. They put such on a grand facade of style and luxury. But they haven't got the style or class to stand behind their brand. They are losing customers every day! I plan on spreading the word!
MINNESOTA -- My daughter and I used to order our Coach Purses online or buy off eBay or shop at Macy's until we found the Coach Outlet Center. One day we decided to drive to the Albertville Outlet Mall and visit the Coach Store, the ladies that worked there were very helpful and helped us pick out our purses. I know it seems like a lot of money but for $400 we got 2 purses, 2 key chains and a wallet but at a store that's not a discount place, it would of cost us close to $700. I know, it's a expensive habit but we LOVE Coach!!
PLANO, TEXAS -- I found a baby bag on www.coach.com. I had some questions about it and want to speak with someone before purchasing the $389 bag. The representative I spoke with was completely apathetic, yet I still wanted the bag for my best friend who is expecting. I purchased the bag... was not given any options on shipping and it didn't occur to me to ask. Coach shipped via UPS Ground and it delivered within the time frame I was told. However, I didn't receive the shipment. UPS coded it as delivered to my front door, yet it was not. I was told by UPS to contact Coach for help.
The best they could offer was a replacement, but it would be a final sale. It would not be eligible for a refund, return, or exchange whereas the initial purchase would be. I felt that was a horrible way for Coach to handle the situation. But, they wouldn't budge and said the only other way to resolve the issue is to file a complaint with my credit card company. **WARNING** If you buy on-line or over the phone, make sure you request signature upon delivery or have it shipped to the store nearest you. My sincerest suggestion is stay away from Coach.
JACKSONVILLE, FLORIDA -- I can't begin to describe the frustration with this company as I returned a handbag for repair as the zipper tore away from the seam after less than 20 months of use. They tried to give me the current value of the item via a gift card after I forked out $20+ for shipping. I respectfully declined after I was informed that they could not fix the problem with the zipper. After a follow-up e-mail regarding why they could not fix the zipper, I was given the lame excuse of how this particular handbag was made overseas and would require extensive repairs that exceeded the value of the returned item.
In other words, the labor costs to fix the item in the US far exceeded the slave labor costs abroad and therefore it was not economically profitable to remedy the problem. A company that proclaims a "Rolls Royce" type of product and quality sure does not back up that assurance once the product fails. Never again will I purchase a product from this company or its parent company Sara Lee.
Just before Christmas my wife and I were shopping at Macy's. She spotted a Coach Pocketbook that she really liked costing $278.00. We asked the sales person if the 20% off coupon could be used for this purchase. Absolutely Not!! This is a designer label and we do Not discount it. My wife looked at me with those puppy eyes that said "Please get it for me." Grrrr. Told her I'll keep it in mind.
Did an internet search when I got home. The price was the same everywhere including the outlets. Because it's a designer label nobody discounts it and they can't advertise it cheaper. Fast forward. Found a Coach Outlet store near me in Lahaska, Pa. Went to the store and WOW was I impressed. Keep in mind that this is a real Coach store not selling junk knockoffs. Their inventory was better than Macy's. They had everything heavily discounted. The store was packed with shoppers knowing they're getting a good deal.
I found the exact same Pocketbook that Macy's had for $278.00. Outlet price was $130.00. Wait it gets better. They gave every customer an additional 30% off for Christmas. I got it for $91.00!!! Sweet. With the money I saved I was able to get the matching change purse, scarf & hat. Total cost was just under $200.00. What a deal. Happy wife, happy life. She loved it for Christmas. Shop the outlet for huge savings.
On 8/27/011 I made several purchases (to give as gifts) at the Leesburg, VA Coach Outlet Store. One of the things I purchased was a Coach Poppy wristlet. Once outside the store I noticed my cashier had not put tissue paper in my bag so I went back into the store and got the paper. I didn't pay any attention to the size box they gave me for the wristlet but today I discovered it is too small... the wristlet will not fit into the box. When giving Coach as a gift... the box is a must in my opinion. This is the second time this has happened to me. The first time I emailed Coach and they sent me the appropriate size box without question.
Today you would have thought I was a criminal trying to scam them out of a million dollars. The email response told me to contact the store where I bought the item (7 hrs away). So I called Coach, hoping to be treated with a little more respect... not so.
I was told I had to fax them a copy of my receipt or send them a copy of it, before they would send me a box (I don't own a fax or copier). Good grief, it is just a small wristlet box... is that worth losing a customer over? I ended up sending my original receipt. Unfriendly customer service, they couldn't care less about your issues and they need to train their cashiers on box sizes (people do buy these as gifts). Kate Spade looks better every day.
I purchased an expensive coin purse from Coach. Unfortunately, within the first week of the purchase, a pen exploded in my purse and completely ruined the new coin purse. I realize that this was not Coach's fault; however, when I called to see if anything at all could be done, I was bluntly told that Coach would do nothing. I think that as expensive as the Coach products are, they should have at least sent me a discount coupon or something. After all, they hand them out like candy at the store anyway. It would have just been nice customer service to show some goodwill and help me out at least a little in this instance.
I purchased a Coachbag online for $142.00 Internationally. I was tracking the purchase. It started in Shanghai for a couple of days, USA on the 20th of August. This is the kicker, on that same day it ended up in Tonawa ** is enjoying my purchase in NY. I am so upset. I have emailed the support customer service line about the problem, have not heard back from them yet, I am so upset I really wanted that coach bag - it was beautiful. What do I do? I am so disappointed. I will never buy anything online again or buy anything online for "someone" else whom I don't know again. Coachbagoutlet.com is the site!!! Stay clear of it. They are a sham!
JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for restitching, I sent it off (with $20.00) for their promised repairs. Today, the backpack came back with a form letter stating: "COACH endeavors to repair its products whenever possible. After assessing the overall condition of your item, our specialists have determined that your product has lived up to its expectations and that any repair attempts would only cause further damage."
Needless to say, I was not refunded the 20.00. These repairs could easily be done - in fact, my shoe repair specialist will fix them. As far as I am concerned, Coach no longer stands by its products and the alleged repair service is merely a scam.
I purchased this ring last year from Coach for my teenage daughter. It was not the silver but rather the brass ring. Within no time, practically all the brass had actually rubbed off both the inside and the outside of the ring... I did not keep the receipt had I had never anticipated any problems with a ring. I went to the Coach store at Sherway Gardens and spoke to an associate about it who told me to bring in the ring and they would exchanged. I brought the ring back only to have the Manager inform me that there was nothing they could do for me if I did not have the original receipt. I had the original box, the tissue, the small bag it came in. It was clearly a Coach product.
I was not looking for my money back, rather a replacement ring. You can't shop there without them wanting all your info (address, email etc) but what good does it do if they can't track your purchase. I can return anything to Home Depot without a receipt and they can automatically tell me the date I purchased it, along with method of payment. I will not shop there again... there was once a time when you could trust the Coach name but those days are long over.