Poor Quality Products, Poor Customer Service, Will Not Issue Refund
Posted by Diana on 2013-07-24
LONG BEACH, CALIFORNIA -- My husband and I were not satisfied with the products from Cobalt Chrome Forever. We tried to address these concerns directly with the seller, but unfortunately he was unresponsive.
Our first complaint was that the sizing of the rings was completely off, hence both rings needed to be exchanged. Once we returned the items to the seller, he failed to communicate with us despite my repeated attempts to make contact with the seller. This made us nervous and caused us to look into his company and his record. We found that he was selling the exact same rings for half-price on a Sears.com site. At this point I contacted the seller and said I wanted a complete refund. He markets his products as being "on sale" from $159 etc on his own website, yet sells the same product for 49.99 on an outside site. We felt duped and that the quality of these products was cheaper than we wanted for wedding bands. He replied that their policy did not allow for returns. This was news to us.
The seller never disclosed upon checkout that the he would not grant a refund for items. When a buyer checks out on his website, there is no mention of their refund policy. If someone clicks on the "Shipping and Returns" button on his website, it simply states:
All rings shipped from within the United Sates free of charge. Delivery usually takes 3-4 days. Expedited shipping is available. International shipping is also available for customers outside the United States for a single low flat rate.
If a return or size exchange is needed please contact our support staff.
He has his merchandise back and we are dissatisfied with his product (both the sizing and the price) so we do not want an exchange. He never disclosed his refund policy to us. Also, I found he WILL do refunds (there is another complaint on this site), but it seems he tries to make it as difficult as possible.
We now have a dispute filed with PayPal.
Was this review helpful?YesNo
Read 1 RepliesAdd reply
User Replies: Close commentsAdd reply
Terrible way to do business
Posted by Susanna on 2013-03-12
LONG BEACH, CALIFORNIA -- Ordered a wedding band from merchant - Cobalt Chrome Forever- online.
Emailed seller that the ring did not work out as I needed a different style and size. Seller replied for me to find another style and I could exchange the first ring. I looked through website but the sale price I got for my ring (65.00) was no longer going on and to exchange for a second ring would be double in price. So I requested a refund from the seller due to this. His response was if I'm doing an exchange he could give me a better price. That price was 25.00. So I returned the first ring, at my cost naturally. Over 2 weeks later, the exchange style arrived, but that ring didn't work either so I had to ship that back as well. Seller only refunded me the cost of the first ring since he claimed the 25.00 style exchange covers his shipping and processing fees. Really? He did NOT ever disclose that the 25.00 was nonrefundable. Further, I did not get credited for the return of the first ring until I followed up with Seller.
These transactions were completed through PayPal. Unfortunately the seller separated the 2 transactions so Paypal cannot dispute the 25.00 charge since its not considered a tangible item but a service.
Bottom line: Any reputable seller will make it clear what purchases are refundable or not- Up front, seller should have said that if I choose the 25.00 style exchange and I need to return the ring, the 25.00 will not be refunded. I don't like dishonest merchants.