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Gift Cards Are a Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CARLSBAD, CALIFORNIA -- What a rip-off. I chose to get a Gift Card at the Coinstar because it was the only way to avoid their price gouging 10% plus surcharge for cash. They issued a flimsy paper receipt that was almost illegible when it came out of the machine. They print a PIN number that your retailer will need in order to process the gift "card" when you redeem it.

This 4 digit pin number was crammed so close to the left hand edge of the paper that one of the digits was actually missing. The fourth digit was so faint it was illegible. Bear in mind that the words "Not Redeemable For Cash" were totally legible and printed conveniently in the middle of the page. It took three phone calls and almost 45 minutes for the retailer (Lowe's - using their priority connection to Coinstar) to get them to cough up the pin number.

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Interest Rate
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

BOYNTON BEACH, FLORIDA -- These people are shysters. They are charging credit rates (11.9%) for counting coins, a service, without providing credit card services. This is my last time using their service. (Walmart, Hypoluxo Ave., Boynton Beach, FL). This is the reason the public needs the Consumer Financial Board as a watchdog. Without government agencies like this, the consumer will always receive the short end of the stick. The amount of money that they are withholding from the consumer is only displayed on the kiosk's screen. It is not printed on the receipt. You have to give to the cashier to receive your cash.

Even the interest rate is only given to you at the start of the process – on the screen. It's never displayed at the end or is it printed on the receipt. They intentionally keep this information from you, so as to entice you to use the service, at that moment and in the future. And, I bet there is no ceiling on how much this service can charge. Yes, I know I don't have to use it, if I don't want to pay. Going forward I will not be using it. But, this is the first time I've seen the service charge this high. And, I am expressing my opposition to it.

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Beware of Misleading Information on the Machines.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLVUE, WASHINGTON -- I intended to convert change to an Amazon gift card. The information on the front of the Coinstar machine clearly advertises that service, as well as the terms of condition that you must accept. Unfortunately, it is not clearly communicated that all redemption options are NOT available on all machines. On this particular machine, the cash voucher is the only service available.

If the option you want is not shown when you begin the process, STOP and DO NOT USE. Something I learned after being charge the 10.9% counting fee. I have complained directly to the Coinstar site and to their customer support phone line. This is totally misleading and more than a bit sleazy to advertise the ability to donate to a charity then charging a fee on funds.

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Don't Use the Gift Card Kiosk.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOISE, IDAHO -- The Coinstar gift card exchange is useless. I received all gift cards for Christmas mostly to places that are either too far to drive or they are not in the area. The ones to places close by, I do not shop at. So I went to the Coinstar gift card exchange kiosk in three different locations and I either couldn't confirm balance on the unused cards or it would tell me different things each time I tried.

One card it did say it could tell the balance, said it was insanely high multiple times what was on the card but still would only offer less than half. Out of 11 cards each tried multiple times and 25 minutes in each place, no success so I'm going online to a place that works. A lot of money for useless machines.

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Great Experience X Three
StarStarStarStarStarBy -
Rating: 5/51

LONGMEADOW, MASSACHUSETTS -- Based on other reviews I guess I have been very fortunate. I have used the machine in our local supermarket three times over the past three years, the most recent 2 weeks ago. Each time I had around $100 IN COINS AND EACH TIME I RECEIVED A GIFT CARD ONCE TO BARNES & NOBLE AND TWICE TO AMAZON with no difficulty in redeeming them at all.

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Stole Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MESA, ARIZONA -- I used the Coinstar machine with a known amount of coins and it stole about $2.00 of the coins. Could not get help from Coinstar. I'm going down there with a sledge hammer and get my money out of that machine.

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Says I Committed Fraud On A Perfectly Good Gift Card
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Rating: 1/51

ARLINGTON, VIRGINIA -- I tried exchanging my perfectly good Brooks Brothers gift card in the kiosk and it boldly displayed for the whole store to see that I was committing fraud! I went back to Brooks Brothers. Got a new card and went back to the kiosk and it said fraud! Very embarrassing. Coinstar is horribly managed! Bad company!

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Machines Won't Give You Your Own Money, BEWARE!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MURRIETA, CALIFORNIA -- The machines won't give you your own money. I have gone to multiple locations, wasted tons of gas, and my kids were suffering in the car from all of these trips. The customer service reps do not know what they are talking about, and will have you driving all over town and wasting all of your money and time. Save yourself a lot of hassle and go with a different company, especially if you value your money.

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Check the Other Coin Collection Basket Inside the Coinstar Machine
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUNTINGTON BEACH, CALIFORNIA -- I deposited coins: pennies, nickels, quarters, half dollars and dollars into a Coinstar at the Ralph's supermarket. None of the half dollars or dollars registered as being counted and none were in the reject bin in the front of the machine. I called the Ralph's manager over. I asked her to look inside and she said she couldn't. I put another half dollar into the machine to prove it wasn't registering and was not returned. I asked to speak to her Coinstar contact but then she opened up the machine. (I guess she then remembered she had the key).

Inside the Coinstar machine was a plastic container with my half dollars and dollars and some nickels and quarters. My advice, if you use a Coinstar, have the manager there to open up the Coinstar machine to collect your money that is not counted and is not returned to the reject bin in the front of the machine.

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StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WEST PALM BEACH, FLORIDA -- I have been using Coinstar for years and always appreciated the convenience. Don't mind paying the 9.7% as I hate to roll change! The other day I used a Coinstar located in a new location in my local supermarket and when I tried to cash in the voucher the next day at the very same supermarket the store mgr let me know the voucher was no longer valid and it is to be used the same day it is printed from the Coinstar machine or you forfeit the amount posted on your voucher. There are no disclaimers or any notifications stating these terms regarding payment. Somehow I don't think this is legal!

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Coinstar Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 10 ratings and
14 reviews & complaints.
Contact Information:
Coinstar
1800 114th Avenue SE
Bellevue, WA 98004
800-928-2274 (ph)
www.coinstar.com
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