BELLVUE, WASHINGTON -- I intended to convert change to an Amazon gift card. The information on the front of the Coinstar machine clearly advertises that service, as well as the terms of condition that you must accept. Unfortunately, it is not clearly communicated that all redemption options are NOT available on all machines. On this particular machine, the cash voucher is the only service available.
If the option you want is not shown when you begin the process, STOP and DO NOT USE. Something I learned after being charge the 10.9% counting fee. I have complained directly to the Coinstar site and to their customer support phone line. This is totally misleading and more than a bit sleazy to advertise the ability to donate to a charity then charging a fee on funds.
LONGMEADOW, MASSACHUSETTS -- Based on other reviews I guess I have been very fortunate. I have used the machine in our local supermarket three times over the past three years, the most recent 2 weeks ago. Each time I had around $100 IN COINS AND EACH TIME I RECEIVED A GIFT CARD ONCE TO BARNES & NOBLE AND TWICE TO AMAZON with no difficulty in redeeming them at all.
ARLINGTON, VIRGINIA -- I tried exchanging my perfectly good Brooks Brothers gift card in the kiosk and it boldly displayed for the whole store to see that I was committing fraud! I went back to Brooks Brothers. Got a new card and went back to the kiosk and it said fraud! Very embarrassing. Coinstar is horribly managed! Bad company!
MURRIETA, CALIFORNIA -- The machines won't give you your own money. I have gone to multiple locations, wasted tons of gas, and my kids were suffering in the car from all of these trips. The customer service reps do not know what they are talking about, and will have you driving all over town and wasting all of your money and time. Save yourself a lot of hassle and go with a different company, especially if you value your money.
BOISE, IDAHO -- The Coinstar gift card exchange is useless. I received all gift cards for Christmas mostly to places that are either too far to drive or they are not in the area. The ones to places close by, I do not shop at. So I went to the Coinstar gift card exchange kiosk in three different locations and I either couldn't confirm balance on the unused cards or it would tell me different things each time I tried.
One card it did say it could tell the balance, said it was insanely high multiple times what was on the card but still would only offer less than half. Out of 11 cards each tried multiple times and 25 minutes in each place, no success so I'm going online to a place that works. A lot of money for useless machines.
HUNTINGTON BEACH, CALIFORNIA -- I deposited coins: pennies, nickels, quarters, half dollars and dollars into a Coinstar at the Ralph's supermarket. None of the half dollars or dollars registered as being counted and none were in the reject bin in the front of the machine. I called the Ralph's manager over. I asked her to look inside and she said she couldn't. I put another half dollar into the machine to prove it wasn't registering and was not returned. I asked to speak to her Coinstar contact but then she opened up the machine. (I guess she then remembered she had the key).
Inside the Coinstar machine was a plastic container with my half dollars and dollars and some nickels and quarters. My advice, if you use a Coinstar, have the manager there to open up the Coinstar machine to collect your money that is not counted and is not returned to the reject bin in the front of the machine.
WEST PALM BEACH, FLORIDA -- I have been using Coinstar for years and always appreciated the convenience. Don't mind paying the 9.7% as I hate to roll change! The other day I used a Coinstar located in a new location in my local supermarket and when I tried to cash in the voucher the next day at the very same supermarket the store mgr let me know the voucher was no longer valid and it is to be used the same day it is printed from the Coinstar machine or you forfeit the amount posted on your voucher. There are no disclaimers or any notifications stating these terms regarding payment. Somehow I don't think this is legal!
My 7 year old son has been saving money for over a year and was really excited about seeing how much money he had. We emptied his piggy bank and counted out $75.75. in Quarter, $25.60 in Dimes and didn't bother on counting the Nickels or Pennies. We went into a local Grocery Store that had a Coinstar machine. After going through all the computer screen steps we started loading in money and reloading money from the bottom. After the machine did its transaction it came up with an amount of $50.08. What? 9.8 cent on the dollar? Can't be right! Store manager had the key and when she opened it up discovered loose change scattered through out the machine.
Still wasn't close to what we were short. Was told to call the 800 number on machine to make complaint. Complaint filed... I was told that we are going to have to wait until machine is full, the counter counts it then determines if they owe me anything. If they decide they do I get a check for the difference. My point... If the machine doesn't work why not send someone IMMEDIATELY to inspect it? Why give a key to a Grocery Store Manager if they can't do anything about it? How many overpaying customers did not catch that machine is not working? Where does that money go... more profit? Why use Coinstar? 8.9 cent on the dollar? Not even close and never again!
I used a Coinstar machine within a local grocery store to redeem $175 worth of coins to an Amazon.com eCertificate. The gift code that was printed on the receipt did not work on Amazon.com. After numerous phone calls to both Coinstar and Amazon.com customer service helplines, it was determined that the gift card code was printed correctly and valid, but expired due from long disuse in the machine. Unfortunately, neither company will claim responsibility for this problem. Although, in my opinion, my change is still in the Coinstar machine at the end of the day and they need to issue me a valid gift card code.
At the end of the day, Amazon.com customer service treated me like a fellow human being, with courtesy and respect. The Coinstar customer service was rude, unkind, and unsympathetic to my problem. I will choose not to use Coinstar again, but may continue to use Amazon.com in the future.