Collegiate Housing Services

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The Apartments CHS Offers Are Terrible.
Posted by on
Rating: 1/51
EXTON, PENNSYLVANIA -- I am also a victim of Collegiate Housing Services. In 2012 my son attended school in PA and I co-signed my son's lease.

I was shocked to see the conditions of the apartment my son moved in. I was completely disgusted, horrified and appalled when I saw the other two apartments my son moved in. In 6 months he was in 3 different apartments. Every move I would get outrageous cleaning fees. The second apartment cleaning fee was for $1,037.00. My son only lived there for 1 and a half months. I refused to make this payment. They sent pictures, and said that my son and roommates cause all those damages. They said that the same charges were applied to all the students. It means that they made $3,111.00 just by relocating students to another apartment, and accusing them of damaging the apartment.

The damages were already there when these students moved in . Then I received a letter saying that my son has been evicted from the third apartment for non-payment of rent. My son's rent was paid every month by the 23rd. They also added late fees in my son's account. I called several times, eventually I found out that the money I was sending to pay my son's rent was used to pay the cleaning fees for the second apartment.

At this point I was sick of CHS, I decided to find my son a more suitable place to live. Then I get a bill from CHS for the amount of $2.490.11 Reparation/maintenance, Rent charge, Late charge, another late charge, Cancellation, Lease termination, Lease termination admin fee. I called again to ask if they were out of their minds. They kindly decided to remove the late fees since I paid my rent in time every month. What?... I thought my son was evicted for non-payment of rent?. So my new bill is $2,248.73 plus $787.06 for collection fees, making a total of $3,035.79.

CHS has put an incredible amount of stress in my life, and my son's life. They have destroyed my credit beyond believe. I can't even get a job in government agencies that require clearance. It would be so easy to pay the money, but I refuse to let CHS continue to take advantage of innocent people.

I am just a single mother trying to get my son through school. I don't have much resources. We all have to get together. Join forces and make sure CHS get the consequences they deserve. They have taken advantage of too many people already, and they continue to do it.

Please feel free to contact me to my e mail account I know in my heart all of us together can do something to stop CHS from victimizing more people.
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Soaring Consumer on 02/05/2014:
Hire an attorney. You have a very strong case for fraud.
Likesbeefpies on 02/05/2014:
As an attorney, I'd like to know where fraud was committed. What is the remediation?

You move in you have accepted the room, no different than driving a rental car with a big dent, drive away if it isn't documented prior its on you.
Why did he keep moving rooms? Record keeping is the watchword.
Obsfucation on 02/05/2014:
I agree with the above comment. There doesn't seem to be any fraud here. If the apartments were so deplorable, why wouldn't someone take pictures on move-in and document the mess?

And why did he keep moving?
Hodge on 02/09/2014:
I think it's time to sit down with your son and have a little talk. It's pretty unlikely that ALL of the damage was "already there" when he moved in. Time for sonny to get a job and pay you back, then grow up and learn to take care of his living space.
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Collegiate Housing's Bad Practices
Posted by on
INDIANAPOLIS, INDIANA, INDIANA -- My son is a student at Lincoln College of Technology where he lives in Collegiate Housing. After my sister, who co-signed for his housing received a letter stating he had a warning for loud music, I called Collegiate. Upon talking to one of the employees, I was given several different stories about how my son and his roommates were having parties and making loud noises on a regular basis in which the police were called seven times. My son and his roommates said the cops came three times, the first time was warranted, but even the cops didn't know what to make of the fact that my son and one other roommates were just playing the video game.
Needless to say, she began to tell me that my son and his roommates had to move out of the apartment by the was Wednesday. My son had no clue he was to be moving. I had no notice and neither did he. They were going to move all four of the boys into a much smaller, dirtier, and dangerous apartment which had no smoke detectors and an uncovered electrical outlet, among other things.
I told her in no uncertain terms that these boys were not moving into this apartment in three days..not in this condition. Her story about the music, the amount of times the police were out..everything she said, she contradicted herself. She was clearly lying, which lead me to believe these boys were being railroaded. I immediately left for Indianapolis, where I had a long conversation with Collegiate Housing. She and her co-worker finally admitted that they rented the apartment to other students while my son and his roommates still occupied the apartment and without their knowledge. I'm not entirely satisfied with the end result. I know there's something that can be done, though. The Attorney General, Governor, Mayor..they have to know of these practices. The one thing they said to me that keeps ringing in my head is, "it's legal"! If that's true, then it's sad, and I've got a lot of work to do. I'm not going to take this lying down. They're smart..but not that smart!
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clutzycook on 01/19/2010:
Do you or your son have a copy of the lease? Check it and see if there's anything in there about them having the right to move your son and his roommates at any time. That doesn't sound kosher to me. If the apartment number is on the lease and you and your son signed it, then that's his residence and I don't think they can just up and move them like that. Get a lawyer and have him/her file a motion to prevent the company from moving your son at least until you all get this straightened out.

As for the cops being called, is there a log that's kept by the management office and/or a police report on file? If not, I don't think it would stick. Places like that have to have documentation in order to prove stuff like that.
Anonymous on 01/19/2010:
Before you go off half cocked and create a problem for yourself, contact the police and if they can tell you how many times they were called to that address. To me, it's not apparent how she was 'clearly lying', but the four boys are pristine. Just thinking back to my own college days.
PepperElf on 01/19/2010:
Another thing to consider...

Many apartment complexes have rules in the lease outlining noise regulations and hours.

This might have been the first time someone called the cops on the students, but this might NOT be the first time the students were guilty of excessive noise. It is very possible that there have been complaints already made with the landlord.

Just because it's video game noise doesn't mean it's any less offensive than drunken party noise. And if it's after quiet hours have started, then it's even MORE of an issue to the other people who have to live around it.
Shyron on 01/19/2010:
@KenPopcorn: I did check with the Police before going to Indiana. I don't do anything halfcocked!
PepperElf on 01/19/2010:
how about the apartment rules and regulations then?

the nature of the noise doesn't actually matter, just that it exists.

I saw one story about a family evicted for noise because they violated the apartment lease rules. Music practice was one hour a day, but they did 20 minutes an hour all day long. Quiet hours started at 10pm, but they would run the vacuum at 11pm and later.

so check the lease and check to see if there were other complaints filed.
as I said before, just because it was the first time the COPS were involved does not mean it's the first time there was a complaint
Another Concerned Parent on 03/15/2010:
I'm a concerned party that has a similar story about Collegiate Housing Services. We have also been on the receiving end of accusations that started when the students were to relocate out of the apartment. We have our own stories to tell - and yes, stories changed and student's characters were made to look bad. When we reviewed our lease in detail, it appears that there is a clause that states "in the case of an involuntary relocation that is not as a result of disciplinary issues as determined by landlord...." requires them give the student a small credit for a move unless a disciplinary reason is found. Motivation for finding a reason?
Another Victim on 10/24/2013:
We share a similar story these and finally chose to move our son to independent housing. I have chosen to stand and fight against Collegiate Housing Services. I invite you all to share your stories on the FB page Collegiate Housing Services Complaints. Together perhaps we can raise awareness and bring a halt to their underhanded practices.
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Collegiate Housing Services Misrepresents Housing Services
Posted by on
ADDISON, ILLINOIS -- By Concerned Mom
"Anyone considering attending a college or school that is using Collegiate Housing Services for their student housing can expect a very stressful experience. The school will not let you know of hidden charges and involuntary moving one or more times to fulfill their consolidation/vacancies to increase their bottom line. My son has just started school at DeVry University in Addison, IL and moved in two and half months and they are moving all the four roommates to other apts. to fill the vacancies. Their web site makes it look as though it is pleasant and stress free experience. Unfortunately, DeVry and CHS represent an entirely different picture as you can see at their web site. Stay away from schools using this company or find your own housing. It is abusive the way they have set up the supposed "leases" and take advantage of their students. My son is out of state and this is a parents worst nightmare to have their child treated this way. This is not a mishap this is written in their leases openly and is policy of CHS and the schools they represent.

They make you think you can choose where you want to live. In our case, they used noise violations that happened during day. They grossly misrepresent what they offer. College tuition is expensive! Don't let your child go through this!"
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DigitalCommando on 05/14/2009:
Did the contract state that they have the right to consolidate the students when needed? What was the initial benefit of their service that attracted you? Was it just the convenience of not having to look around yourself? Just curious.
P MCKINNEY on 08/15/2011:
Lori H on 10/12/2013:
This company preys on unsuspecting students and parents. Your stories are just a few of many that I have found online when I began searching to see if others had experiences similar to ours. My son was signed with CHS in Mooresville, North Carolina. We are currently fighting with CHS regarding fees after we chose to move our son from their housing due to a concern for his safety and well being.

Please feel free to tell your story on the FB page Collegiate Housing Services Complaints. I can only hope that as more people share their stories a lawyer will take a legal stand against CHS. If not, perhaps together we can save others from suffering the same fate as many of us already have.
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Their Services as a Company
Posted by on
INDIANAPOLIS, INDIANA -- When I first started with Collegiate Housing Services, I was skeptical. I thought they had charged too much. But it turns out that they are a good company and if you don't have the same roommates the entire time (which you probably won't), it is worth it to sign the lease with them.
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Ponie on 04/20/2008:
Much luck to you in your studies. Good review.
sassybrunette on 05/14/2009:
I completely disagree! I would tell you to beware any school that uses Collegiate Housing Services(CHS). Their website( will let you know if your school uses their services just look under location. They misrepresent what they provide. Expect excess hidden charges after you move in and expect to be moved involuntarily one or more times per year. When you start school and are satisfied with your housing don't expect to get to comfortable because in order to increas their bottom line they consolidate to fill any vacancies in their housing. If the housing allows 4 students to a room and they have 4 of these apartments with only 3 students, they will empty out one unit and split them all into these vacancies and this is a guarantee! With this type of service, you will never be satisfied. If you really want to move out because you have bad roommates don't count on that changing OR if you are satisfied don't expect to stay satisfied because they only care about their bottom line NOT the stress they are adding to new and out of state students and parents who have to try to cope with unstable environment they just invested in that they are calling an education providing housing!
Shyron on 01/19/2010:
Sassybrunette, please contact me. I am a mother who is currently going through the same thing you experiences..exactly!!! Collegiate Housing accused my son and his roommates of loud music and noise also, false, I may add, and moved them to a nother place. They didn't notify me or my son. They expected him and the boys to move out in three days, but I put a stop to that! I knew then and I really know now, something is definitely wrong. Maybe together, we can do something about this bad seed. Please contact me at
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