Comcast Xfinity Review

CARTERSVILLE, GEORGIA -- Dec 8th - I've email them on complaint/bundle.. My3Cent.com. I went through Comcast for about 8 years same as well AT&T... Not available in the area... with all of this bull crap. They are dealing with all customers in Bartow County. They are making money I know that for sure... Comcast Representative. Online Help 12-02-09.

I'm hearing impaired. I've went their office about 5 times. I'll be darn for this because I've had my money available for them to come hook up and never did telling me all kinds of answers if I could have putting the wires for free. He told my son, I've went out to talk to him he had to make a phone call to hire a survey. He does know how to measure. MY God another waiting. Still no one ever called me about it. I've had to go to the office on it. Too long for this too...

Okay let's start. I've been dealing with Comcast for a long time trying to get the deal here at my address above, from phone, visiting the office, seeing the Wal-Mart representative for 6 to 8 years on and off, in person and over the phone, too many turn around... getting the cable hook.

One representative ** and I (we've) talked on the phone and Me, in person for hours. They told me that I can dig as long it is 250 feet to power pole. So I've hired man to help me with dish trencher to dig the ground for the cable line. We did it - paid him $107.84, $37.84 a carton cigarette and $60 check for the work and rented a trencher machine from my work for 79.00 per weekend - have receipt. Also bought the Comcast cable roll for $50.00 in check. It took one day to do it.

Also the Technician came to my House on Saturday and said "Oh I've could have done it for free," to my son, then I've came to talk to him said, "This is my cable line." He can't do it because it not the right cable line and it has to be 350 feet from the pole. Always Different answers from different representative. Why??? He made a call - said the survey will come to measure it first before doing it... he said they will call me, so I've heard from them... I want my money back - $255.86 for refund and my work cable $299.00 and for all time with difficult years for this Comcast to get bundle. I'm between Dogwood Road ## Cedar Creek Road. They have Comcast...

I'm getting my refund for what I paid to Comcast for hook up in mail that what the representative said on Nov 4th, and this representative, Lady @ Comcast said that she will get the manager and investigator to look on what we did. I want my refund if they are not going to hook up the bundle.... I'€™m tired of this bull crap for 8 yrs of waiting for Comcast and AT&T with the bundle. I want my refund of 299.00, to hook up the cable line as told.

ROCKVILLE, MARYLAND -- I have been with Comcast for 3 years and decided to cancel and move to Verizon Fios, good deal so thought why not... Take extreme care with Comcast for you will have issues canceling your service if you're on the ePayment options (auto pay). According to my bank the ePayment option gives only Comcast the option to cancel taking the payment from your bank, in other words you cannot cancel Comcast until they decide they are going to stop taking funds from your account. I canceled over 2 months ago and they are still continuing to take the usual payments, so I have called them over 10 times no one at Comcast can help.

I visited the offices, but no one can help, no one cares regards the plight of corporate theft from my bank and hard earned cash. When will they stop this theft, well no one at Comcast can tell me for there is no defined status for canceled customers. They will eventually refund the extra non-service charges but can't tell me when, can't tell me when they will stop charging me and don't have a facility to return payments to my Bank. The bank has give me one option, to close my account and open another..

But they warned me that Comcast will try to take the amount and if not possible will issue a non payment charge against me, add this to my credit record and it will cause more issues than its worth. So basically if you decide to cancel Comcast for whatever reason, make sure to come off the ePayment option months and months before you stop the service.

I talked to someone confidentially who worked for Comcast and he told me that it's a standard abuse tactic, they do it because they can. It is theft but you're totally helpless to do anything about it. They are a bunch of scammers and thieves and get away with this type of tactic because there is no option for a non customer like me to get to anyone that can sort this mess out... Again, extreme care if you cancel Comcast. They will continue to bill you for service you no longer have, and you cannot do jack about it... tell your friends, tell your family and tell anyone you know who has Comcast to watch out... I got screwed but make sure you don't.

Comcast has had nothing but complaints since they have started from bad customer relations to bad and slow internet speeds to extra charges for everything they do. I got tired of dealing with them so I switched to Stream DirecTV. I have been using my computer to do all my TV watching and always have HD channels and switch to Vonage for phone service. My overall bill has dropped to half. What makes it even better is that I hooked my computer to my LCD TV and can watch it all on my normal TV. Best thing ever.

DELAWARE -- I would like to voice my complaints with your company and how you treat your customers. I took an offer which I thought would save me money and improve my cable service. I was not informed when I took the Triple Play package that I would lose 100 stations. The lady nicely told me what I would get and said nothing else would change. I asked all the necessary questions - fees, charges, early termination fee, what was included in the package etc. If I would have known that I would have lost 100 channels by changing to this package I would of never done so. The entire process was a waste of my time.

I got the telephone offer from sales on 07/10/09. The next day I received a message that my appointment had been rescheduled for the next Monday. The gentleman arrives around 6 pm for a 1-5 appointment slot. He did not have the DVR/HD box - told me I would have to go get this myself and hook it up myself. This is unacceptable service. Nothing happened the way I was told it would.

This entire process was a waste of time and money. I had to take off early from work. When I called about this nothing could be done for me and nothing was offered to me. It was made to be my fault. As if I called your company and requested this. I felt like my business was not appreciated. I do not appreciate the type of low down service you provide your customers with. I will be looking into other cable providers that won't nickel and dime their long time responsible customers. Thanks for hustling me into nothing.

I've had Comcast providing my HDTV, high speed internet as well as phone service for 2 years now. The service has been satisfactory, but Comcast is famous for luring in new customers with great deals and quick customer service at first (if you're lucky) and then soon treating said customers like chopped liver after they're no longer "new."

After years of being a loyal customer, the monthly service fee, much like an adjustable mortgage rate, will skyrocket with no notice. Meanwhile, you see a Comcast commercial for this wonderful price that you, a loyal long standing customer, are not eligible for. Upon calling Comcast to try to re-negotiate the bill, you get an "I couldn't care less about you" attitude from every customer service person (I spoke w/ 4 different individuals, one extremely rude).

Comcast is practically driving away their long standing customers with unreasonable rates. We must play the game of changing service providers every couple of years to get the "new customer deal" with each company. I can see that this plan must work for Comcast's CEO, who is lounging on his yacht while all his minimum wage minions do nothing to retain business with loyal customers. A total disappointment.

I'm a long-term (many, many years) customer of Comcast. I recently made changes to my Comcast service, downgrading my cable and internet. This should have resulted in a significantly lower bill (according to the phone rep). I just received my monthly bill and the amount of the bill was $20 higher than the previous month. Based on the bill and Comcast Customer Service, the reason for the higher bill was Comcast billing me for a particular month of service, totaling over $25. The intersting part is that the dates of service for the particular month were the same as a bill which I had already paid (the previous month).

I also noted that Comcast also tried to stick me an HD/DVR Activation fee of $17.73. I've had my Comcast DVR for well over 2 years. So, that was interesting. After 2 phone calls (first call - I was put on hold for 10+ minutes and disconnected), I finally got a billing supervisor on the phone to review the bill. She almost immediately reversed the DVR Activation fee noting this was a mistake generated by the billing system. So, if you have a Comcast DVR and you change your service be on the lookout for this one. Apparently, Comcast's billing system is adding this charge and you can bet it won't be reversed unless you call.

After many minutes on hold, the supervisor also has applied a $20+ credit for the partial monthly bill. Apparently, the billing system doesn't take into account promotional rates. So, Comcast will charge you for a particular month at non-promotional rates (which is significantly higher than the promo rate). I'm no legal expert, but Comcast is systematically overbilling customers. Apparently, Comcast's billing system cannot account for customers with existing DVRs nor can it accurately prorate particular monthing fees for promo rate customers. Lawsuit anyone....

PHILADELPHIA, PENNSYLVANIA -- On 5-19-09 I had a problem with my bill, I called customer service for help. I spoke to someone who did not identify themselves or give me an identification number. It was hard to understand the gentleman which leads me to believe it was an overseas representative. I was told my bill would be adjusted by $71.14 and to submit a payment for $163.60 which I did the same day.

On 6/5 I received a bill with no type of adjustment except a change in my bundle. I called customer service, once again no identification. I asked for a supervisor and was placed on hold. I was than disconnected. I adjusted my own bill and sent out payment same day. My frustration is that I should not have to call the company on a monthly basis if there was follow-through with the employee that answer the call center phones. I am presently searching for a new carrier.

BLOOMINGTON, INDIANA -- During these hard economic times shouldn't we be able to trust our service companies we have had for years? I have been a Comcast Cable customer for years. Comcast had this new deal called the Triple Play that was going to save me lots of money. I signed up for it and had explicitly asked for how much each service was going to charge. I wanted the cheapest charges for every service, cable, internet, and phone. I was given cable service at 49.99, phone service at 19.99 and internet service at 24.95. This is going to be my prices? Yes, I was told. My bill would be around $115 a month. Great sign me up.

When the installer came out to hook up my phone and internet services I specifically asked him to go over my pricing again. He called his manager and we all went back and forth until I was promised the same prices as on the phone. OK install it then. My first bill I received was $240. This is for prorated month charges. Fine. I paid that bill. Two more bills came for the promised $115 a month. Everything was fine and I was now a happy customer. Bill number 4 was for $137. Why so much higher than my promised rates?

I called and was explained that I had all promotional pricing. My phone service had just reset to 39.99 and my cable was going to be setting in two more months to 74.99. The customer service agent explained to me that I had a great deal because I have unlimited long distance calling. I do? I was never told of this and I had never used the unlimited long distance in the three months I had service.

Now I am very upset because I no longer trust Comcast as a company. They can not tell you of their special "promo" pricing when you set up your plan and let you be surprised every time you get a bill. I email "Rick" the CEO or whatever of the company. I received a call today from Comcast telling me they will put me in a new promo pricing for 6 months. What happens when that pricing is up? "Oh you just call and get new promo pricing." So every 3-6 months, depending on how long your pricing is good for, you get to call the customer service line and beg for new pricing.

Why should we, as "valued" Comcast customers have to do this? Just give me one price. Just say this is what it is going to be. I don't have time to call every few months and wait on hold forever to try to get new pricing. My time is valuable. I'm calling Dish Network and AT&T back!

TUSCALOOSA, ALABAMA -- After 7 years with my previous provider, with hurricanes and tornadoes I never lost service. To save a few bucks in these trying times I decided to bundle my package with Comcast. What a mistake that was. I received service on Thursday and 3 days later had no phone or internet. Called cus service and was informed that it would be 3 more days before a tech could be sent out. I explained to the cus service representative that I have 4 children and that my parents are in their 90's and either they send someone out the next day or cancel my service. The response was "does that mean you want to cancel service sir," yes was my answer.

Also at time of ordering the triple package we were told that we were to pay the installer $174.98 when he got there, which we did. Three days later we received a bill from Comcast for $508.70 including the $174.98 and had no service. While waiting for a week for our previous provider to hook us back up we had intermittent phone service or we couldn't hear the person we were calling but they could hear us. As far as the internet service goes the devices were installed in the garage and we had to constantly go down the steps outside to unplug and plug it back in to get on the internet. We were told that once we turned in the equipment that we would be refunded the $174.98.

It's still on the bill and now they are saying they have no record of it to be refunded. It took 45 min on my cell phone to get Comcast cancelled and service back with AT&T, who were very understanding considering the Comcast installer cut all the wires coming into the house and had to be spliced back thank goodness by AT&T at no extra charge. All in all out of 13 days we had service less than half of it. Worst experience ever. Tuscaloosa Alabama.

POINT PLEASANT, NEW JERSEY -- I'm hoping that you can enlighten me regarding my current situation. I had to explain to my children (3 yrs & 6 yrs old) why our premier line-up had been terminated and unavailable for their viewing. If you have children then you can appreciate that losing Spongebob for even one day was met with great unhappiness. However, over the weekend my girls adjusted to public broadcasting just fine. Imagine my surprise when my toddler told me this morning that she was watching Disney.

During prior correspondence we've established that not only was an official resolution not executed, but the suggested “promotion” mentioned by ** was neither detailed nor met with great enthusiasm on my part due to extensive negative incidents. Today I have the premier package. Friday this was terminated before I could hang up my phone.

Today, Monday Feb. 16th, Comcast continues to lack quality communication skills not only between employees but extends this inadequacy to their customers. I would like to know why my service has been restored since I did not authorize this and prior to the weekend I have received basic cable. Since I am left in the dark, yet again regarding Comcast's actions I would appreciate an explanation.

I have just found out due to billing at Comcast that authorized a “promotional” package with Comcast at 10:41 A.M. on Sat. Feb. 14th 2009 without my knowledge or authorization. I was not contacted by any member of Comcast until Saturday evening when a “promotion” was offered in a short email mentioning only a monthly discount.. I was told by Comcast that I would be contacted on Monday Feb. 16th to discuss this promotion. At this time I have yet to receive any details of this package that ** authorized. I have not been contacted at any time by Comcast to validate the initiation of this “promotional” package.