Comcast Xfinity Review

LITTLE ROCK, ARKANSAS -- I subscribed to Comcast for about 17 years. I frequently experienced problems with my reception, poor service, and my bill was getting higher. I live in a fourplex now. About three years ago I decided to change to AT&T Uverse. A couple of days later a Comcast technician came out and cut my Uverse cable. One end was wrapped behind another cord about 15 feet up and the other was lying on the ground. I didn't complain at that time. Two years later I have DirecTV. I came home one night to find that my TV was not receiving a satellite signal. I went outside to find that my cables had been cut again.

Several cables were scattered around the yard along with a piece of siding torn down. I talked to my neighbor next door and discovered that Comcast had come out that day to install her cable. I spent hours on the phone with Comcast trying to get a supervisor to complain. The only contact I could make with a Comcast representative was with service techs outside the country!

Several techs did advise that even though their technician cut the line, Comcast would not be the ones to repair it. What a racket! Now I have to wait 10 days to get DirecTV to come out and repair Comcast's vandalism! I would have liked to think it would be an option for me to return to Comcast... but it ain't happening now!!!

HATTIESBURG, MISSISSIPPI -- In Feb 2013, I had Comcast cable installed in my home. On the day of installation, the tech was over 3 hours late to the 2-hour appointment window. During the installation, the tech misjudged while trying to drill a hole to run a line into one of the bedrooms and I now have a hole in my living room wall where the drill came through. Along the way, I have had a few issues, but they were all pretty easily handled, of course, after spending 30-40 min (sometimes longer) on hold with the service center.

On July 11, my cable box in my living room quit working. After another very long hold session (two days in a row) I was told to swap the box out at my local office. When I went to swap the box out the lady tells me that I have a DVR box and that I haven't been paying for. I tell her that I never asked for a DVR box, just a digital box. She proceeds to tell me that I will be back-billed for the time I have had the DVR box. Anyway, after a few "not so nice" words were exchanged, I left with my digital box. After I get the box home and hook everything up, guess what, that's right, it doesn't work.

After another 3 hr wait for someone to call me back, they try sending signals and I still do not have service. They schedule someone to come out (a week and a half later). When the tech comes, he tells me that it will be a $60.00 charge for him to see if he can fix the cable. Negative. He tells me that he can tell me what to do and they won't charge me. OK, my cable works but goes in and out for the next day and a half.

Now it is completely out again. I have spend another 30+ min on the phone with the service center with someone who can barely speak English and is trying to tell me to do everything that has already been done. He did schedule another technician to come out this Saturday (4 days from now). He can't tell me whether there will be a charge or not.

One thing you can bet, this is the absolute last chance Comcast has to make things right or I will be canceling my service and calling a contractor to come do an estimate on fixing my wall and Comcast will be getting the bill for it (which is, by the way, ridiculous that no one has contacted me yet after I have mentioned it to them three times). In my opinion, don't waste your time with Comcast.

HOUSTON, TEXAS -- Recently switched from AT&T cable TV to Comcast and I don't even have service with them yet and they are already giving me the blues. I went to the store to pick up my DVR boxes, came home to plug them in and they do not work. Contacted Comcast and the representative informed me that a tech would have to come out and connect from the outside (which the lady who set up my service failed to mention), and they would be here between 8 am - 10 am.

So now I'm waiting for an extra 3 days just to get service. I call back the day of the service after 11 am due to the service not being connected and the representative told me that it's an all-day appt and I should be lucky 'cause some people are waiting a week or two to get connected. What the heck, who tells a customer that they should be lucky!!! I can't deal with them so I decided to switch back to AT&T and I'll just deal with the higher bill.

GAITHERSBURG, MARYLAND -- I would advise people to go to Comcast because they help make your bill easier to pay and there are no hidden fees they something and they are right. My daughter loves to watch Comcast ON Demand and other shows. Unlike Dish network she will keep the TV on and refuse to go bed on time or fall asleep watching whatever she was watching. I especially love watching TV now that I have Comcast and will recommend it to anyone that wants a cable company to their home. DO NOT GO TO DISH NETWORK.

WASHINGTON, PENNSYLVANIA -- Before Comcast came into Washington PA, we had another cable provider which we never had any problems. Well when Comcast rolled into town they promised all these great services and great cable. Well that lasted for a very short time. The cable on a few channels started to go out or tile (small blocks across the picture and also effects the sound), which we called and the service representative would have me go through a series of troubleshooting procedures to try to handle the problem myself from home. Sometimes it would work, but for only a short time and the problem would return.

And if we did get a visit from a service tech. we would ask them if they knew why they were here and they said they had no idea and we would have to go through the explanation all over again. I do understand that I would have to explain the issue to the service personnel. However to show up and have no idea of what the problem is, if they had to bring certain items to do the repair well they would not have them, not a good business practice.

Well anyhow this has gone on for over a year now, and the issue has not been addressed correctly. They have replaced all the cable in the house, the connection at the pole, the box at the pole. They have also replaced the cable to the house with cable triple the size of the previous 2 cable lines.

Oh I'm sorry they had replaced the line to the house last year, but this year they determined that the cable was not large enough because of the distance to my house from the pole - oh the cable from the pole to the house in underground. I explained to the individual who sets up the service calls to please try and remedy the problems because I am tired of paying for a service that I have not received.

This evening I was on the phone with Comcast to set up yet another service call for Saturday morning. I told the Comcast representative that the service tech should not be here very long because everything in the house and cable from the pole to the house has been verified by the other service tech to be in perfect working condition, therefore it should be a quick fix. What I did tell the Comcast representative was that the only thing I believe could be wrong is the cable coming down the road to our pole, because that is the only thing that has not been replaced.

The answer the representative gave to my wife was, "Well we have had no complaints from any other customers on your street." Really! I am seriously thinking about dumping Comcast and going with another provider. I've never experienced such poor service from any other items that myself or my family has purchased or used. But my complaint is not all negative. When the service personnel show up to fix or try to fix the problem they are there when they say and they do seem knowledgeable and courteous, however good manners does not fix the problem. Once again, I want what I pay for...

PORTLAND, OREGON -- Every few months I have had problems with my cable TV service. From set top boxes that don't work to channels that just disappear. Every time I call for service, I get to talk to someone in a foreign country. Not only I can't understand what they say, they don't know anything about my problems. Instead of sending a technician to fix my problem, to save money, they ask you to talk to a computer voice and then if you are persistence, to someone on the phone. It takes hours to reach a person and then they ask you to do things on your TV and cable box that only a technical person would know and their solutions don't work.

It has taken me 10 days and 4 different people to talk to and none have been able to help. They just resist to send a person to fix the problem. Finally they agreed to send a technician 4 days from now. That is two weeks that I will not be able to use the service that I am paying for. They are very good in getting your money. They have all kinds of real people on the phone to get your money. But when it comes to delivering service, they are the worst. I have missed most of my favorite shows and sport events. I am trying to take them to court to get my money back. I will go back to Dish Network now in a heart beat. DO NOT USE COMCAST.

MINNEAPOLIS, MINNESOTA -- We have had Comcast internet and phone for around a decade, with very few complaints. In January, we "upgraded" to the Xfinity Triple play so we could receive cable t. v. It is now the early days of May, and the Xfinity technicians have been to our house three times. Of the four cable boxes, only one has performed consistently. The digital box has been replaced three times.

A digital converter box has been replaced 4 times (and needs to be replaced again). Another digital converter box has been replaced 3 times (and needs to be replaced again). I have spent many, many hours on Xfinity's Chat ("help") line. Each time, they ooze with confidence as to how they guarantee they will fix the problem. But it is never permanently fixed.

The two boxes that are currently not working were switched-out at the local Comcast/Xfinity brick-and-mortar store a week ago. They didn't even last a week. And in the chat response from Xfinity, they seem to think I should be thrilled that I can return these two boxes--AGAIN--"at no charge." The cable companies' monopolies on their respective towns and cities is disgusting. If there were legitimate alternatives, no consumer would put up with this hideous level of "service". We are going to cancel our Comcast/Xfinity service, all of it, despite us having few complaints about the internet and phone services.

POWHATAN, VIRGINIA -- Since you are the only service I can get, I have to stay with you. My complaint is with your channel programs. I see so many of the same commercials that are the same, one right after the other. You must be making a killing off of the companies. I know you are making a killing off of us, the customers. Your choice of the programs and movie channels are the worst I have ever seen. We same movies over and over again. I only wish I could the satellite companies, if I could I would drop your TV service right now.

TAYLOR, MICHIGAN -- I have been with Comcast since August 2011. Every month they try to raise my cable bill by a few dollars. I have to call them each and every month and set them straight. What I don't understand is, my bill should never change, $75.76 is my standard bill. One month they sent me a bill for $100.00 I called. They told me I had a service man come out to fix a problem.

A service tech did stop and ask me for my name, I told him I just moved in. He turned around and walked away. No service was performed by him, this is pure fraud. This has been going on for some time now. If I never order anything my bill should never change. I'm filing a complaint with the state of Michigan Attorney General's office.

FLORIDA -- Please return cable TV channels to normal w/ deleting Spanish on regular cable TV stations, like Lifetime channel for one. Some stations are mute w/ no sound. Bravo is one example of muteness. Thanks.