CHICAGO, ILLINOIS -- I signed up for Comcast in an effort to make very affordable calls internationally. Upon the entire sales-seduction process, I was informed that my calls internationally would be less than 10 cents per minute. In fact, I said "thanks I'll think about it." Called back and spoke with someone else to ask again. Same information. So I said OK - I'm in. Boy was I shocked when I got my bill and it was 4x the amount I imagined it would be!
I immediately called to find out why the charges were so high. I was told that calls to a cell phone were of a different rate than calling to a land line. Then some garbage about cell towers and taxes, etc. I kindly explained that I was a new customer and I had been informed that calls were less than a dime a minute, and was given zero knowledge that there was a difference between calling land lines and cell phones. I said I will accept these terms from this point forward, but I need them to retro-activate the costs and apply them to the originally affirmed sum. I was told someone would "call me back." Of course they didn't.
I waited three days, and called again. I explained the situation again, and the woman said I had an "open ticket" to correct the problem, and they would honor it "and call me back." Subsequently they put a block on my international calling while it is "under review." I thought that was rather responsible considering it could be ripe time for them to earn more money! So here I wait through the weekend, staring at the phone hoping Comcast calls soon. This is ridiculous. I loathe to think I'm about to spend more time and breaths explaining to yet another person about my situation and to please figure it out asap!
So, after 7 years of having Comcast, we decided to take advantage of the 2-year $119 for all 3 services promotion. Actually, it's a great promotion as I live off the internet, my family watches TV and we have a home phone for emergencies. Unfortunately, as a current customer, I was ineligible for any upgrades. So, we canceled our account and set it up in my wife's name. It took 1 week for everything to be set up and we lost our old phone number (who cares, it's an emergency number anyway).
The service was installed 7-14-2009. Since then, we have had 54 (FIFTY-FOUR) SEPARATE solicitations. Let's name a few: Wall Street Journal, 24/7 security, TeleEurope, ARC, Sullivan Promotions, Viking Magazines, Homestar, Des Moines Inc, etc. I called Comcast and was very irritated that my number is unpublished and they would sell my name and phone number. After calling and talking to them, they told me that "there wasn't a code for an unpublished request" in the system and that my phone number was readily available to anyone who searched the public records.
So I asked when they distribute the names and numbers. His response was at the end of every month. Then he backtracked and told me its all done electronically everyday but Comcast doesn't earn a single cent off this publication. Yeah right. He told me to put my name and number on the DO NOT CALL list and if I had any further questions or should he put my name and number in the unpublished registry for a fee of $2.50 per month? Uhhhhhhh...I hung up on him. :)
BALTIMORE, MARYLAND -- I disconnected my service with Comcast. I called the old number to make sure it was disconnected. The Comcast number referred them to my private (non-Comcast) cell phone number. I immediately called them and I was told that it would take 72 hours for them to correct the problem (NOT TRUE). I spoke to with useless "MANAGER". For the next two days, the number continued to give out my PRIVATE non-Comcast cell phone number. I called again, in a matter of 30 minutes, the problem was resolved. Comcast is a terrible company. Most of the customer service representative do not know how to help the customers. I filed a complaint with the FCC!
BEAVERTON, OREGON -- Comcast Of Oregon LLC - purchased AT&T Broadband Digital Telephony service back in 2004. Comcast never had billing correct entire time and required me, the customer, to quote tariff rate posted at Public Utility Commission to resolve billing issues over a three-year period. Comcast Corporation decided to cancel Digital Telephony Service and start Digital Voice (same technology - but required "soft migration" of users off DTS onto DV - Read: Comcast doesn't pay tariffs or isn't subject to FCC PUC rules). I opted out and choose to port-out my existing phone number to Verizon.
Comcast botched the work order and my cancelled service. Three levels of escalation with Comcast management refused to rectify the problem (wouldn't acknowledge any ability to resolve; guess they were used to the ways of cable). Under DTS, the FCC and PUC tariff rules apply. I filed with both agencies and escalated one level and had immediate response from "executive level" at Comcast. Beware of DV and the limitations of what a reduction in service means to you, the end customer. As for me I will remain with the local exchange, interstate, and international carrier who specializes in telephone communication. It is your money, spend as you see appropriate, but beware when complications to service, due to weather, capacity, where you experience service interruption.
BOCA RATON, FLORIDA -- I had digital voice installed on September 25th. It went out the same day, taking my internet with it. It took 8 days and 3-4 hours a day calling Comcast to get someone out. I got hung up on, disconnected and lied to. Nobody calls back. Every time I had to call back and go through the menu again and get a new person who put me on hold. I had to call them on my emergency cell phone, spending a small fortune. I had to call a lot of people to give them my alternate number. I could not work on the computer or pay bills.
When it WAS fixed, they could not re-connect my internet as I was on a special for $20 a month and they could not put in that code. They re-installed me at $33 a month. They could not give me a full credit as that would have to go to a supervisor; would I like to hold? I am writing to the FCC, Comcast and everybody else in an official capacity.
DANVERS, MASSACHUSETTS -- LET THE BUYER BEWARE. When we switched to digital phone service several mos. ago, we believed we would get the same speedy repair service as we always got from our local phone co. We were wrong. When I called to say our phone was dead I was told that the "earliest truck available to fix it would come sometime on Monday"...meaning we would be without phone service for five days. We do not have a cellphone! I complained loudly, said I was cancelling our bundled contract and asked to speak to a supervisor...then they tell me it can be fixed tomorrow afternoon. FCC does not regulate this.
FERNDALE, WASHINGTON -- I have kept my basic phone service with Comcast despite repeated offers to upgrade to digital phone service for the "same price". What they fail to mention is that said digital service increases to 46.00 per month after one year. I received a letter in the mail stating that my basic phone service will be discontinued and the only option is to sign up for the digital phone service. So I took matters into my own hands and cancelled my basic phone service.
I'm sure Comcast is operating under basic consumer protection guidelines but I just can't help but feeling angry at having to switch to a service that is double the price just for the privilege of retaining my phone number. Other than this, I am happy with Comcast. I just think that they should make comparable offer to basic phone service for those people unwilling to pay 50.00 a month for phone service.
CONCORD, CALIFORNIA -- Comcast telemarketer contacted me regarding using Comcast's Digital Voice System. Upon saying I was interested, but only if the following two features were available, he said he researched and found they were available. The services are remote call forwarding and busy dial rollover. After installation I was informed neither feature was available. Within 2 weeks, both phone lines went down and I was informed that it would take, and it did take, 72 hours to repair it. The service technician went around and unplugged my several phones and when he left, he only plugged one back in. Within another week, the lines went down again, this time repaired next day by replacing the modem.
I then requested AT&T switch my phone back to them. It took Comcast over 1 week to release the phone number, and then only one of the two. After three weeks the other phone number release has been rejected 3 times; stated reason: AT&T is only requesting one number being released and Comcast says they have two numbers. This is not the case as one number was already released.
Emails to Comcast and phone calls have not yet resolved this problem. One service rep at Comcast told me that I should start over with AT&T. I was told by the AT&T rep (of course some prejudice here) that they are having this type of trouble with Comcast not releasing the numbers.
TENNESSEE -- Two weeks ago I called to arrange cable service for my mother. She just moved into an independent-living apartment. While I was on the line they told me about their great telephone service. I decided to get her both of the services. They said it would take two weeks to install them. They showed up to do the television as scheduled. Yesterday they called to confirm the telephone install. They never showed up. I called and complained, they did a special form to expedite the service, and said a supervisor would call me within one hour.
I am still on hold, I called an hour and a half later. They offered to have the install rescheduled for the middle of October. I asked to talk to a supervisor, and have been on hold for over 15 minutes at this point. I would just hang up but I want to know how long they think I will stay on hold. It has now been 30 minutes. I don't think they are taking me serious, do you?
GAITHERSBURG, MARYLAND -- I am not one to bad mouth a company but this company deserves to be investigated and then their doors shut. I am a patient man but I am at the end of my ropes with Comcast. I will explain. I changed my cable/internet/phone services over to Comcast from RCN (formerly Starpower) because that RCN isn't a good company either. I had RCN Internet and my computer was crashing and stalling and pop-ups were a plenty.
I was told by RCN that the problem with my internet service was my Compaq computer. My computer was just 3 years old but RCN talked me into buying a new computer, stating to me that my computer was at fault. The last time RCN came to my home, the technician came in here and sat down and booted up my Compaq. He did a check and shook his head telling me in a slurred manner (still believe the man was on dope or burned out on alcohol) that it was definitely my Compaq. I go and buy a Dell computer and lay out roughly $1900.00 for a computer, monitor and printer. Things were going smoothly for maybe 3 weeks when once again I began experiencing problems.
I called RCN and they once again sent out another technician. I was frustered and this time this technician told me he would check the telephone power for a lower power balance. He climbed our telephone pole like Oliver Wendel Douglas did on "Green Acres" and then returned to my new Dell computer. He shook his head and said he would talk to the base office. He then got on his small walkie talkie and after a brief conversation told me "it was good to go".
So, he left my home and when I got on line my new Dell computer wouldn't even boot up. I then discovered to my horror that the technician left two crucial wires dangling from the back of my computer. At that point and time I called Starpower and told them to come and disconnect my internet. I changed my internet over to Comcast but kept the cable and phone with Starpower.
On my first bill from Comcast I got a whooping bill for $61.00 for high-speed internet services. I broke the package arrangement with Starpower (now RCN) and I decided at that point and time it would be more economical for me to have all my services changed to Comcast and receive their special deal of cable/internet/ and digital phone for $179.00. I wanted to keep my original phone number and Comcast of Rockville, Maryland reassured me to no end that what they would do is assign me a "temporary number" and in 10 business days, they would port my number from RCN and get me back my original phone number.
Now keep in mind I did this in late-January and I still don't have my phone number restored. I am pleading with everyone out there to avoid both Comcast and RCN for these two companies are just out there for the take. I called Comcast so many times in regards to my phone number; I guess I will have to take them to court. Comcast is telling me that RCN won't give up my number to them and RCN won't even discuss it with me. I sent registered letters and threatened them with court action and they are just thumbing their noses at me. I won't tolerate it and if I have to spend BIG BUCKS to get satisfaction, I will.
I wrote the main headquarters in Pennsylvania and told them of what the Rockville, Maryland office is doing and they just listened and then promised me they would "look into it". Now is that a good way to handle a customers problems? I don't think so. Not only that but when I spoke with a representative in the Rockville, Maryland Comcast office, they told me a week ago it would be "next day". So far I haven't seen anything in regards to this madness ending. When you call the 1-888-Comcast number you are put on hold for a minimum of 45 minutes and then you get a bozo who speaks broken English and probably doesn't know where he ** at last.
I am fed up. I gave them to after the Easter holidays and I am going to file a small claims action suit. As for the $218.00 bill I got in the mail yesterday...all I can say is "NO WAY IN HELL" - I am very willing to do battle in court. I wrote the Maryland Consumer Affairs Board which deals with cable issues and I am waiting. I have no phone service whatsoever in my home for Comcast did something to the temporary number. I would love to fire the whole lot. Same thing with RCN.