Comcast Corporation Phone Service - Page 2

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Comcast digital phone service
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Comcast digital phone service is the worst. If it looks cloudy the phone service is affected. Overall there service techs are confused, and seem to not know how to correct issues with Comcast digital services.
     
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PaulaJ on 06/20/2011:
I was just about to put in a complaint about this issue! Before I moved into my new apartment, I ordered comcast triple bundle 3 weeks ago. I ended up with their xfinity package. So far the digital tv is OK, the wireless internet I sometimes lose but am able to get back on, but the digital phone is AWFUL. I drop calls or when I'm talking to someone, my phone will go silent for 15-20 seconds, needless to say it is very irritating because mind you, this is a home phone (aka landline) NOT a cell phone and this has been happening quite frequently. Since the phone plugs into Comcasts modem, to me it just seems like I got comcast version of MagicJack. I wish I was able to get Verizon but unfortunately, Verizon bundle I wanted was not available.
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Comcast doesn't sell your phone number, "it's publicly available"
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So, after 7 years of having Comcast, we decided to take advantage of the 2 year $119 for all 3 services promotion. Actually, it's a great promotion as I live off the internet, my family watches TV and we have a home phone for emergencies. Unfortunately, as a current customer, I was ineligible for any upgrades. So, we canceled our account and set it up in my wife's name. It took 1 week for everything to be set up and we lost our old phone number (who cares, it's an emergency number anyway). The service was installed 7-14-2009. Since then, we have had 54 (FIFTY-FOUR) SEPARATE solicitations. Let's name a few: Wall Street Journal, 24/7 security, TeleEurope, ARC, Sullivan Promotions, Viking Magazines, Homestar, Des Moines Inc, etc. I called Comcast and was very irritated that my number is unpublished and they would sell my name and phone number. After calling and talking to them, they told me that "there wasn't a code for an unpublished request" in the system and that my phone number was readily available to anyone who searched the public records. So I asked when they distribute the names and numbers. His response was at the end of every month. Then he backtracked and told me its all done electronically every day but Comcast doesn't earn a single cent off this publication. Yeah right. He told me to put my name and number on the DO NOT CALL list and if I had any further questions or should he put my name and number in the unpublished registry for a fee of $2.50 per month? Uhhhhhhh.....I hung up on him. :)
     
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Anonymous on 07/23/2009:
Interesting. I have Cox for my high speed internet, but do not use them for phone service. Instead I use Vonage and MagicJack (so technically I am using them for phone service, but they don't have my numbers).

Now I'm wondering if they would do the same thing if I decided to bundle.
Anonymous on 07/23/2009:
I recently upgraded my Comcast cable to a package that sounds just like what the OP signed up for. I'm pretty sure we were able to keep the landline number, which we had been using for Internet access. (Can't believe I ever used anything that slow, compared to what we have now through Comcast.)

Anyway, in less than 5 minutes after the Comcast guy left, I received our first telemarketer. I just went to the Internet and added that number to the Do Not Call registry. (I'm not sure if I ever added that number to the list.) Before it kicked in, we were getting bunches of calls, just like the OP. Now, however, we get maybe one or two, just enough to satisfy my need to mess with people who call me.
Anonymous on 07/23/2009:
Strange, I have had CC phone for years, and the only marketers I ever get are charities that I mistakenly donated to in the past.
Mario The Great on 07/23/2009:
I think that when you open a new phone account with Comcast, they automatically put your phone number up for sale. I can't unpublish it as it doesn't do any good. Looks like I'm stuck.
BokiBean on 07/23/2009:
If its any consolation, my sister busted AT&T doing this same thing with her phone number..

She called them and threatened to cancel service with them and the rep took it off the "active list" with one click of a button. Another reason I can't stand AT&T. She said the calls dropped off immediately.

Thanks for the heads up about Comcast..very helpful.
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Be Specific When You Disconnect Your Phone.....
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BALTIMORE, MARYLAND -- I disconnected my service with Comcast. I called the old number to make sure it was disconnected. The Comcast number referred them to my prive (non Comcast) cell phone number. I immediately called them and I was told that it would take 72 hours for them to correct the problem (NOT TRUE). I spoke to with useless "MANAGER". For the next two days, the number continued to give out my PRIVATE non Comcast cell phone number. I called again, in a matter of 30 minutes, the problem was resolved.

Comcast is a terrible company. Most of the customer service representative do not know how to help the customers. I filed a complaint with the FCC!
     
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International Calling Plan!!!
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CHICAGO, ILLINOIS -- I signed up for Comcast in an effort to make very affordable calls internationally. Upon the entire sales-seduction process, I was informed that my calls internationally would be less than 10 cents per minute. In fact, I said "thanks I'll think about it." Called back and spoke with someone else to ask again. Same information. So I said OK - I'm in. Boy was I shocked when I got my bill and it was 4x the amount I imagined it would be! I immediately called to find out why the charges were so high. I was told that calls to a cell phone were of a different rate than calling to a land line. Then some garbage about cell towers and taxes, etc. I kindly explained that I was a new customer and I had been informed that calls were less than a dime a minute, and was given zero knowledge that there was a difference between calling land lines and cell phones. I said I will accept these terms from this point forward, but I need them to retro activate the costs and apply them to the originally affirmed sum. I was told someone would "call me back." Of course they didn't. I waited three days, and called again. I explained the situation again, and the woman said I had an "open ticket" to correct the problem, and they would honor it "and call me back." Subsequently they put a block on my international calling while it is "under review." I thought that was rather responsible considering it could be ripe time for them to earn more money! So here I wait through the weekend, staring at the phone hoping Comcast calls soon.

This is ridiculous. I loathe to think I'm about to spend more time and breaths explaining to yet another person about my situation and to please figure it out asap!
     
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ThinLazyAmerican on 09/09/2007:
Less than a dime a minute? So, I assume that's 9 1/2 cents? If I were in your place, I would like to know exactly what less than 10 cents is?
Anonymous on 09/10/2007:
omnibus: You should have asked where you can call for less than ten cents per minute a they have different rates for different areas. Good information. I voted your review as 'Very Helpful'.
Anonymous on 09/10/2007:
Indeed FedUpAndPissed. I too voted this review 'Very Helpful'.
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Poor Customer Service
Posted by on
BEAVERTON, OREGON -- Comcast Of Oregon LLC - purchased AT&T Broadband Digital Telephony service back in 2004.

Comcast never had billing correct entire time and required me the customer to quote tariff rate posted at Public Utility Commission to resolve billing issues over a three year period.

Comcast Corporation decided to cancel Digital Telephony Service and start Digital Voice. (Same technology - but required "soft migration” of users off DTS onto DV. (Read: Comcast doesn’t pay tariffs or isn’t subject to FCC PUC rules)

I opted out and choose to port-out my existing phone number to Verizon. Comcast botched the work order and my cancelled service. Three levels of escalation with Comcast management refused to rectify the problem. (wouldn’t acknowledge any ability to resolve)(Guess they were used to the ways of cable)

Under DTS, the FCC and PUC tariff rules apply. I filed with both agencies and escalated one level and had immediate response from "executive level" at Comcast.

Beware of DV and the limitations of what a reduction in service means to you, the end customer.

As for me I will remain with the local exchange, interstate, and international carrier who specializes in telephone communication.

It is your money, spend as you see appropriate but beware when complications to service, due to weather, capacity, where you experience service interruption....

YRMV


     
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Anonymous on 12/11/2007:
Another good reason to switch to DirectTV - that and their HD is superior to anything cable can offer.
Anonymous on 12/11/2007:
Good post, thanks for the info (VH)

Pirate, your such a dork, this post was about phones munchbrain!

Stay far away from DirecTV, that is a poor choice for TV service. There are 3,650 complaints so far on M3C's about DirecTV and growing every day.
Anonymous on 12/11/2007:
And just as many about cable.
Anonymous on 12/11/2007:
screwme, very good information and very helpful.

Please forgive our site drunk PWP he tends to start drinking to early and doesn't make any sense.
Anonymous on 12/11/2007:
Hey Pirate hows the super model wife doing.
Anonymous on 12/11/2007:
LOL! Wallyworld
Anonymous on 12/11/2007:
LMAO Wally! You know he has a pic on his blog, he was drunk again and put my member ID under it though by accident.
Anonymous on 12/11/2007:
Doin' great wally, and yours?
Anonymous on 12/11/2007:
Lmao superbowl.
Anonymous on 12/11/2007:
I don't have a wife Pirate but if I,m in the market You should hook me up playa.
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Comcast is disgusting
Posted by on
BOCA RATON, FLORIDA -- I had digital voice installed on September 25th. It went out the same day, taking my internet with it. It took 8 days and 3-4 hours a day calling Comcast to get someone out. I got hung up on, disconnected and lied to. Nobody calls back. Every time I had to call back and go through the menu again and get a new person who put me on hold. I had to call them on my emergency cell phone, spending a small fortune. I had to call a lot of people to give them my alternate number. I could not work on the computer or pay bills.When it WAS fixed, they could not re-connect my internet as I was on a special for $20 a month and they could not put in that code. They re-installed me at $33 a month.

They could not give me a full credit as that would have to go to a supervisor; would I like to hold? I am writing to the FCC, Comcast and everybody else in an official capacity.
     
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bkkjay on 10/10/2007:
It was the cable to the modem that was defective. It is a single modem for internet and voice.I do not have to be knowledgeable about a problem. I just know that I was knocked out and it took 8 days for them to return to fix the problem.
BUCKNWOLF on 10/28/2007:
I to live in Boca Raton and switched to Comcast on 10/9 and the nightmare began. First night the bedroom television went black and the box went out. After calling tech. support and they hit a switch, the box went back on and the picture came back on the tv, however no volumn. They did send out a technician the next day. Who stated my TV volumn pc board went bad. I stated it was fine until the box turned off and their tech. support hit a switch to get their box working again. He spent two hours and did go beyond the call of duty, wiring my tv set through my stereo systems so I could hear my TV. Just as he finished up and was literally walking out the bedroom door, the box did the same thing and everything went black again. He stated oh you have a faulty box, but I still can't say that's what blew your volumn on your TV. He got a new box from the truck and I still have to listen to my tv through my stereo until I can buy a new tv. But the real problem lies in the phone/internet modem. I have not had the internet now for 6 days and the phone goes out for at least 5 - 6 hours a day. I have run up numerous cellphone bills being put on hold with comcast customer service daily. I thought I finally got through to them and convinced them it must be a faulty modem on 10/23 when they said they would send a tech. with a new modem out on 10/26 between the hours of 2-5pm. Lo and behold at 4:45 on 10/26 I called to find out where they were (yes the phone was working) only for to be told they had no record of a service call to my residence. I asked for a supervisor when he got on the phone and for the umpteenth time in 18 days I was telling him my story once again I lost the phone line. So Comcast you can come pick your crap up out of my driveway!!!!
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Digital Phone Service
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DANVERS, MASSACHUSETTS -- LET THE BUYER BEWARE.

When we switched to digital phone service several mos. ago we believed we would get the same speedy repair service as we always got from our local phone co. We were wrong.

When I called to say our phone was dead I was told that the "earliest truck available to fix it would come sometime on Monday"....meaning we would be without phone service for five days. We do not have a cellphone!

I complained loudly, said I was cancelling our bundled contract and asked to speak to a supervisor... then they tell me it can be fixed tomorrow afternoon. FCC does not regulate this.
     
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Mad Eye Moody on 09/28/2007:
Sounds like they corrected their issue with you pretty quickly. I understand that it's the principle of the thing - why couldn't they come up with that speedy appointment in the first place, and I agree with you, but they have a lot of customers and I'm sure there was more than one service that had experienced trouble that day. I'm glad they came around to your way of thinking though.
Anonymous on 09/28/2007:
ComCrap usually doesn't jump until they hear the word CANCEL.
CoonCatOne on 10/16/2009:
I used to have Comcast phone and they did not show up to repair the phone on a timely basis. I cancelled the service and got Vonage. I am happy with Vonage.
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Basic vs digital phone service
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FERNDALE, WASHINGTON -- I have kept my basic phone service with Comcast despite repeated offers to upgrade to digital phone service for the "same price". What they fail to mention is that said digital service increases to 46.00 per month after one year.

I received a letter in the mail stating that my basic phone service will be discontinued and the only option is to sign up for the digital phone service.

So I took matters into my own hands and cancelled my basic phone service. I sure Comcast is operating under basic consumer protection guidelines but I just can't help but feeling angry at having to switch to a service that is double the price just for the privilege of retaining my phone number.

Other than this, I am happy with Comcast. I just think that they should make comparable offer to basic phone service for those people unwilling to pay 50.00 a month for phone service.
     
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bsb7140 on 05/17/2007:
I am not sure what or who you talked to. However CDV (Comcast Digital Voice) Is not 50 dollars a month!! I work for comcast, and I know this for a fact. Call the Sales department, they will help you out.
MizLiz on 05/19/2007:
Comcast Digital phone service is the OLD version, especially if you used to have AT&T which was bought out by Comcast a couple of years ago. I too have been bothered by salesmen calling from their HOMES in the evening, no doubt on commission, who insinuate I must change over to Digital Voice and I'd better do it right now.

I called Comcast customer support today and they said no, that wasn't true at all, I could keep my old service, but if I wanted some new-fangled thing like call waiting or voicemail I'd be out of luck. I said that was fine with me as I never wanted those things in the first place. You have to pay extra for them, and I find call waiting the most incredibly rude thing going. Of course, I'm always the one left waiting while the other person talks to someone more interesting....:(
mrand90706 on 05/26/2007:
I'll preface this by saying that I do work for Comcast, so naturally my view is biased. However, I don't really have any reason to lie in here since they aren't paying me to say what I have to say here.

DTS, the old digital telephone service, is being eliminated completely in the market I work in (W WA and Spokane-does not include Vancouver/SW WA) according to what we have been told. We are currently offering DTS customers good incentives to at least try us out for the first year at a good price. If you don't like our service or find a better deal, you are free to switch any time with no penalty. My understanding is that DTS is being eliminated because most customers want the extra features which cannot be provided on that platform.

Regarding sales people calling you from home, I am surprised that this would happen. As with anything you do not like about Comcast, there are choices you can make. My first suggestion is to call and talk to us. We have no reason to not give you what you want, within reason. We will not make money if we don't make our customers happy. If you aren't happy with the response, or even the attitude, you get from the person you first reach, ask for a supervisor to call you back. They are given a little more authority, but not much. There are guidelines which we all follow to allow us to provide excellent service, but still make money. Another choice is to go to another provider. There are alternative to our services in every corner of this market. From many conversations with our customers, we do provide the best service at a competitive price, although I realize some people will disagree.
Jazmine6966 on 05/28/2007:
I love how everyone bags on Comcast all the time.. I work for this company and every cable company has their issues. Comcast is a very good company and it does not cost 46.oo a month for the service, It all goes by what you currently have with them... Try being on the other side and see what its like to have to deal with irrational customers who want everything for free for once....
jack7 on 11/10/2007:
I found this thread while looking for a way to comment to the FCC about what Comcast is doing. To set the record straight, I have received numerous letters at my Minneapolis suburban address beckoning me to change to Digital Voice. A letter dated October 31, 2007 that I received last week says it will cost $19.95 for the first 12 months and then go up to $44.95 after that. I too have no reason to lie.

I think it terribly unfair that a company can essentially impose a 225% rate hike on its customers (and that doesn't include the fees and taxes that make my current $19.95 service cost me over $35 a month). In areas where FCC approval has not yet been given, it is because there is a public comment period. Contact the FCC now and voice your opinions. This forum is only a starting place.
Ramsey543 on 03/06/2011:
Comcast raises it's rates continually and regularly holding customers hostage to packages with so many channels that they do not want , but have to pay for. They know they are pricing a lot of people out of affording service. If you downgrade from expanded basic service, you lose at least half of the channels you do watch. Expanded basic USED to be affordable, now it's very expensive! Granted, this is perhaps considered an optional luxury by some and some may say there are other recreational things at less or no cost people can engage in. Ideally that may be correct, realistically it is not. I myself know people who are aged, shut ins, live alone and for the most part are low to moderate and set incomes. Television is important. It is their recreaction, social life and it really fills a void in the lives of many lonely, aged, etc. people. People who NEVER/or rarely are able to take vacations, go out socially, live alone, struggling economically. Comcast keeps raising the rates, knowing this and in my opinion catering to their more affluent customer. They've changed their name to X finity???, have costly advertising going on, adding channels that many NEVER watch nor want, show way to many reruns (always with the excuse that they have no control over this- and Must Take what the networks give them). It is thus understandable why they keep passing these costs on to the consumer. Unfortunately, they seem to be forgetting about the people who depend a lot on television and who are at a place where they have to start downgrading to the bare minimum channel few channel package choices, literally downgrading the quality of their lives as paying close to $80 monthly for expanded basic is more than people can afford, especially knowing this rate keeps being raised.
Also, Comcast , like the few competitors does the old "come on" with potential customers, offering exceptionally affordable and low prices. Once they've got you---after 6 months to one year-the REGULAR prices sets in, which will be much more costly. Why don't they quit treating peole like half wits, across the board and just offer affordable rates people can count on?
Ramsey543 on 03/06/2011:
As an add on to my above comments and in all fairness, Comcast does have fairly good customer service during business hours.
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Misleading Sales Information / Unresponsive release of phone line.
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CONCORD, CALIFORNIA -- Comcast Telemarketer contacted me regarding using Comcast's Digital Voice System. Upon saying I was interested, but only if the following two features were available, he said he researched and found they were available. The services are remote call forwarding and busy dial rollover. After installation I was informed neither feature was available.

Within 2 weeks both phone lines went down and I was informed that it would take, and it did take, 72 hours to repair it. The service technician went around and uplugged my several phones and when he left he only plugged one back in. Within another week, the lines went down again, this time repaired next day by replacing the modem.

I then requested AT&T switch my phone back to them. It took Comcast over 1 week to release the phone number, and then only one of the two. After three weeks the other phone number release has been rejected 3 times, stated reason, AT&T is only requesting one number being released and Comcast says they have two numbers. This is not the case as one number was already released.

Emails to Comcast and phone calls have not yet resolved this problem. One service rep at Comcast told me that I should start over with AT&T.

I was told by the AT&T rep (of course some prejudice here) that they are having this type of trouble with Comcast not releasing the numbers.
     
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Emmyjune on 01/29/2007:
I HATE Comcast! I have had NUMEROUS problems with them in the short time that I've had their services. Their billing practices, customer service center, and service techs have never given me anything but problems. I would write a review about my numerous nightmares involving them, but I believe it would take at least three pages! I feel you pain, OP, and I'm sorry!
Caliope on 01/29/2007:
There are numerous complaints posted here regarding Comcast and it sounds as if they will tell you anything just to get you to sign up with them. So sorry for your nightmare. Have a good day!
traceylynnprincess on 03/08/2008:
AT&T has to request both numbers be released. This is fcc regulated. They did not and that is why comcast did not release the 2nd 1. comcast can not release it without them requesting it.
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No show to install/lousey customer service
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TENNESSEE -- Two weeks ago I called to arrange cable service for my mother. She just moved into an independent living apartment. While I was on the line they told me about their great telephone service. I decided to ger her both of the services. They said it would take two weeks to install them. They showed up to do the televison as scheduled. Yesterday they called to confirm the telephone install. They never showed up. I called and complained, they did a special form to expediate the service, and said a supervisor would call me within one hour. I am still on hold, I called an hour and a half later. They offered to have the install rescheduled for the middle of October. I asked to talk to a supervisor, and have been on hold for over 15 minutes at this point. I would just hang up but I want to know how long they think I will stay on hold. It has now been 30 minutes. I don't think they are taking me serious do you?
     
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Anonymous on 09/14/2006:
HANG UP!
Pamy on 10/03/2006:
Where I live here in San Jose, CA they have very excellent customer service!
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