Home BudgetingCable-Satellite

Comcast Xfinity Review

, Editor | Updated November 6, 2018

Consumer Reviews - Page 2

Posted on 05/28/2018

AURORA, ILLINOIS -- We went to a store, got an unlimited internet package cause we have two teenagers, well every month it seemed we were getting charged more, finally I looked at the bill and they said I was not on an unlimited plan so I explained that is what we signed up for!

After 3 weeks back and forth they gave us a $200 credit but the overages charges was over $500, cause I need the internet to work we paid our bill changed our plan to unlimited and added a home phone service cause the representative said we would not pay anything extra. Get our bill. We are still being charged overages exceeding $200 and adding the home phone made our bill jump $30/month. Called spoke to supervisors who said they would call back and NEVER do.

Finally after being on the phone for 3 hours a supervisor tells me the guy who changed my plan has been fired and they can't refund me or lower my bill although this is the 2nd representative to lie. I even asked to pull the recorded call since I made the representative repeat no additional charge and unlimited. I shouldn't have to continue to pay extra because your reps lie! My internet is slow and can only use a few devices at the same time.

Posted on 05/23/2018

MANSFIELD, MASSACHUSETTS -- I have had Comcast since 2005. I have had no issues till November 2017 when I moved to my new apartment. They kept on over charging me for services that didn't work in my house. I keep calling customer service. There is no customer service there. Meaning no help or not caring at all. They do not care about your issues nor will fix they it. I have been hung up on the phone by regular reps, and been hung up on by supervisors. Supervisors are suppose to help with the problem, and not hanging up on you. They tell you your bill is paid when actuality it is in collections.

They still say I have to pay even though they said it was paid off, and charging me for the equipment. When trying to resolve the issue. Paying a ton of money more than. $100.00 a month when only 1 thing works in your house. Very unsatisfied. So I had to call corporate about this ongoing issue since November 2017. Not resolved. No service because Comcast didn't do their jobs correctly.

Posted on 05/17/2018

OCALA, FLORIDA -- Sold a "wireless" system. They used old (1972) wiring to connect. Took 4 separate service calls and replacement equipment to watch TV! No, intermittent service 8 of last 10 days. Computer is non-responsive to complaints, reaching an agent requires an act of divine intervention. Multiple checks using the same steps- no service!

Posted on 05/15/2018

KANSAS CITY, KANSAS -- I was with Xfinity/Comcast for over 2 years and everything was going well. I bought a new home and called to have my service transferred and found out they did not service that area. The agent said “no big deal. We will cancel your service for you”. A month later I got billed an ETF (Early Termination Fee) for cancelling early. I was 3 months away from the end of my contract and they are going to charge me over $150 dollars for cancelling 3 months early on a 3-year contract. They said there is nothing they could do because a contract is a contract.

I was SHOCKED! I was a loyal customer that whole time and was even wanting to use them at my new address, BUT because they are so small and service very small territories they are limited to where they can service you and then punish the customer! This is why I would never recommend their service unless you never plan to move…ever

Posted on 04/25/2018

BRISTOL, PENNSYLVANIA -- This is the worst company I have had to deal with, like the person above I could write a short book about the lies and deceit. In November 2017 after months of calls and technicians repair (one tech blames the work of the previous tech) Christmas Eve morning tech put in a new modem, this was the problem! No, two weeks later bounced off the internet again and again.

I took the modem to the store along with the extra box for another room, questioning the increase from 3.99 to 5.99, response, "We raised the fee for people like you who don't return the device and we increased your bill by $10 three months ago and you didn't complain about that but you complain about $2 increase?" I took device I "paid" for.

Again having to get service for dropped internet a representative gave me her name as Lucky, she held me on the phone for well over an hour and said things such as these; "Denise what a sexy name you have, can I call you by Denise?", "Sure." "Ok Denise I love that name I will be your lucky charm tonight and get you up and running (sexy voice)." After not being able to put me back online she apologized and said she was still my lucky charm and will see her in my dreams tonight, "Is that ok Denise?"

I would have preferred to be call a liar or not understanding technology and be laughed at by these smug young employees, I had a technician come out to my apartment and accused me of stealing cable and started to pull up my carpet, I threw him out after saying, "Then why do I pay $159/month?" They may not be able to provide you with service but if a headache is what you want - that's a guarantee with this company.

So let's get this straight, Philadelphia Office calls me because they see eleven (11) service calls in 17 days and wanted feedback on their customer service and the service they provide to such an important customer as me. Now Comcast calls me because I have had to call so many times to get back online. I told them I was advised to move my cordless phone base away from the router - that causes problems, I advised them I have lived here for 10 years and never had so many problems.

They send out a Comcast tech to find the problem. I said I did not want a sub-contractor and the tech needs to show me his Comcast employee photo-card, this was placed on the work order. He calls, says he is out in the parking lot can I let him in, "No, walk to the front of the building and I'll buzz you in." Asked for his identification, he left it in the truck, wasn't that on the work order? "Yeah do you want me to walk all the way around and I'll get."

Already frustrated, I let that slide. He said the problem was in the wiring, too old. It's been here 10 years, rewired the entire apartment and I asked him to check the speed. I pay for 200/200 and live here alone, one device plus cell phone. He checked it at my laptop and said 157/11, that number is eleven.

I said that he did nothing to make the situation better, his response: "Well it is Wifi that is all you are going to get, you should hardwire your laptop in the bedroom," did he not see the tower for my desktop? He said, "Go to Walmart and get an extension to run to the laptop on a hard wire." I asked why I should do this, he said, "Because we don't."

And guess what? He had a trainee with him watching and trying to keep a straight face. Then explain to me what wifi is because I can only hard wire one computer and that is the desktop. Told me to get a splitter, "Where do I get a splitter?" "Look around the internet, dude." I have no connection! He said, "That is all I can do" and left.

I am on the internet and not 8 hours after he leaves, the internet connection dropped again. Once again I had to call for customer service to 'reboot' the connection. I explained to the representative that I wanted a call from the Philadelphia office or I go to the media. It is now 11:49 pm. No call, perhaps it is because the phone is part of their service and cannot reach me because I have no service again. They will however be happy to call me on my cell phone using up my minutes due to the fact of no internet connection.

Did you ever do one of the surveys they ask you to rate their performance once I complete my 'experience' with them, and the question on a 5 point scale (1 most likely,5 not at all likely) how likely are you to recommend Xfinity to family and friends - run the other way is not an available response, nor do they allow you to measure in nano grams. Rate minus -10.

My two year contract expires 4/24/2018. Yeah! I could go on about my experiences with them, work orders over the years fills three penda-flex files. Yet they still try to get me to sign into another two contract with excellent packages. They should spend more of their capital getting up-to-date equipment instead of paying people to convince you to go down another rabbit hole. Best of luck (and I don't mean Lucky the representative for Comcast - not misspelled) to all in finding a decent company who provides the service we are paying for.

Posted on 02/26/2018

GRAND RAPIDS, MICHIGAN -- On the phone for 3 hours just to get a password changed. Talked to 5 different employees. English hard to understand and gave conflicting answers to questions. They were friendly, just not knowledgeable. They owed me money for services not rendered. They stalled hoping I would give up trying to solve the issue. It should not have taking 3 hours to solve my issue over a billing mistake they made. I will be looking for another provider.

Posted on 01/27/2018

DAVIE, FLORIDA -- Comcast having systematic issues with hidden charges, cost hike, misrepresentation cases at its finest! Their technicians are mostly of the very poor skills, which Comcast never take responsibility for the job poorly done such us rewiring of the house, where damages caused weren't investigated. Their right hand doesn't know what left one is doing :(

! I got so frustrated and disappointed with them that I strongly believe that no one else can be as worse as they are! I'm paying now early cancellation fees and their tech fees for the service call that Comcast send the tech and it wasn't requested by me :(!!! Hoping with the injustice, they will go down the hill as the worse company ever!

Posted on 01/22/2018

MINNEAPOLIS, MINNESOTA -- My studio is moving and I no longer need this service. They are going to charge me over $500 to get out of my contract. I feel like I'm dealing with loan sharks. Comcast is preying on small businesses and I hope they get the karma they deserve.

Posted on 01/19/2018

TROY, MICHIGAN -- Comcast Xfinity is great when it works. Just one little problem. It doesn't work half of the time. And good luck getting it fixed. And here's the real kicker. Their customer service is the absolute worst customer service of all time. Good luck trying to talk to someone other than a voice activated robot. If you can get through to anyone that's human (a big if), they are totally useless, and often rude. Comcast is a company to avoid at all costs. My condolences if they're the only service provider in your neighborhood.

Posted on 01/17/2018

DELRAY BEACH, FLORIDA -- I have never had a customer service experience quite like Comcast/Xfinity. We called to set up cable and Internet service and had a scheduled window time for a tech to come out between 3-5pm. We were just moving to the area and running a little late so that morning we called Xfinity to reschedule our appointment because we were not going to make the original window. The agent told us that would be fine and he would reschedule the window for between 5 PM and 7 PM. Turns out the tech came earlier than our original scheduled window at 2:50 PM! We weren't there, only our landlord was there and we couldn't get the cable TV installed because we didn't have our TV there yet. We really needed internet over the weekend so we called back and the customer agent assured us that they could install Internet over the weekend and we could get cable service at a later time. Fine. I thought it was weird that they needed to cancel our cable to install internet but we agreed as I figured she knew what she was talking about. Biggest mistake ever! After spending hours, I'm literally talking 8+ hours on the phone over a span of three days, I finally go them to turn our cable back on. They kept transferring me to different departments, nobody seemed to know what I was talking about or how to fix the situation, which didn't seem all that complicated I just wanted cable service. So in order to not get charged another $60 installation fee I had to go and pick up the cable box and install it myself. I thought this was ridiculous seeing that it was their fault that the tech came at the wrong time. But I went and I installed the cable. The box upstairs did not work so I had to once again be on the phone with Xfinity to troubleshoot. After yet another hour on the phone the tech explained that there was something wrong with the box and I needed to take it back to the store and get a new box and try and install a new one. Seriously!? I asked if they could just get a tech out here to fix it since it's something wrong with their box and I really don't feel like driving to the store and picking up a new one and trying to figure this out on my own. She said I would be charged another $60 installation fee to get a tech out there. I have never in my life seen a company that could not care less about their customers. I begged the lady to please help me out seeing as it was Xfinity's fault in the first place but she did not care she said it was company policy and there was nothing that she could do. This is by far the worst company I have ever had to do business with. They do not deal with complaints just transfer you from agent to agent until you hang up. I would never ever ever recommend this company to my worst enemy. BEWARE!! DO NOT CALL XFINITY!!

Advertiser Disclosure:

The information we provide and the analysis we share is always free. So, how do we survive? We get compensated by our partners, which may sometimes influence the products or services we review and the order in which they appear. Our suggestions and guidance are unbiased and are based only on our thorough research.