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Be Aware Of Automatic Payments
Posted by CougarMom on 09/29/2010
So we had automatic payments with Comcast ever since we signed up with them about 4yrs ago. So beginning of this year we had to change our card so I went online and change the card and set up automatic payments again. Well apparently the automatic payments NEVER went through. And I got to admit we don't really monitor it closely so we have been paying late fees ever since January.

We have tried to set up automatic payments over the phone and you guessed it for some reason they never get ACTIVATED. So yesterday I come home to no TV. So I called and I thought it was a technical issue. Well The tech told me that the account had been put on hold, because of the account being overdue for 60 days. So he checked the card number store in the account and it was the right account number so he transfer me to the billing department.

Immediately the lady on the phone had an attitude and surprise surprise the card again was the correct account but she said the card couldn't be charged automatically, because according to them the payment was refused. But how convenient is it that if we made a payment online the card work and over the phone with them the card also worked and they also charge a "convenience fee of $5 for making the payment over the phone.

If you are a customer of COMCAST and are thinking about setting up automatic payments. DO NOT. They will never be activated and you will not get a notice in any shape or form that your account is delinquent.

Not only that but when we confronted the lady in the phone just told my husband have a good day and hang up.

Stay away from Comcast. We are changing to satellite once we move.
     
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Posted by Skye on 2010-09-29:
Never let anyone into your accounts to withdraw automatic payments. But weren't you checking your bank account, to make sure they were being paid, just for your own peace of mind?, also to also to make sure they weren't taking out more then what was due for your bill?

I check all my accounts everyday over the phone. I know where every penny of my money goes, and also if I notice any strange activity going on, I can contact my bank immediately. I just checked my balances right before I read your complaint. It's a good habit to get into.
Posted by momsey on 2010-09-29:
Didn't you check your Comcast account after you tried to set up the automatic payments to make sure they actually went through? Don't you get a bill every month and don't you make sure they're billing you correctly and that everything is going fine?

Your advice to beware of automatic payments is good. It's always the consumer's responsiblity and duty (to him or herself) to make sure that all bills are being paid in a timely fashion.
Posted by unhappy999 on 2010-09-29:
Agree with the other posters. Paying bills online is great but you have to monitor it every month and see where your money is going and that everything is going through properly. I pay some of my credit cards over the phone on a month to month basis but I don't have any automatic payments setup. Since I would want to check them every month anyway, for me, it's just easier to pay it month by month. A few bills I pay online from their web site and again do it on a month by month basis. You have to be careful to check your bills every month to make sure you aren't paying incorrect charges or fees. I also check my bank account online to ensure that the payments are going through so that my bills are not late. I hate to pay interest and late fee charges.
Posted by getoverit on 2010-09-29:
I pay almost all my bills from my bank website. You put in your account numbers and stuff, and then just go in and enter in when you want to make a payment to one of those accounts. It handles credit cards, mortgage, utilities, you name it. I have things like the cable bill and car payment set up to pay automatically every month.

The point is that I see everything in one place and don't have to have all kinds of different passwords, etc. I control when payments are made and payees don't have to have my account information, etc.

It's Bank of America - but I'm sure other banks have similar services.
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Poor Customer Support
Posted by Nguyentr80 on 11/29/2007
MANASSAS, VIRGINIA -- I currently subscribe to all three services through Comcast. A month ago I lost all service only to have a technician replace a splitter on my house. That worked for a few hours. The next morning (Sunday, field workers don't work) I made an appointment for another technician for Monday. He stated that the first technician should've known that the underground cable was bad. He strung a cable from the front cable juncture around the back of my home to the other side. This has been lying on the ground for over a month. After numerous calls to try to get the cable buried, I was told that Miss Utility would be out on 11/21 to mark the utilities. Didn't happen. I called yet again and was told a tech would be out only to be told that all he can do is diagram and send to the "mysterious" construction crew. I even tried calling the local corporate office, all three numbers listed just ring into oblivion. I'm about ready to slice the service all together. Funny thing is they are renegotiating their contract with my county. I plan on informing them as well. I've been told 6 months isn't too long to wait for this work to be done. Bologna. Only the government or a monopoly get away with that! Comcast beware, enough of us get fed up and you won't want to be in our area.....
     
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Posted by bsb7140 on 2007-11-30:
hate to tell you burying the cable wire is not a priority to Comcast... do you have your services? yes! are they working? yes! so quit complaining. They will eventually get to it, they subcontract out that work and the call centers you call have no control over it, so give them a break.
Posted by traceylynnprincess on 2008-03-08:
comcast has to wait for a seprate company to mark the ulities, sometimes that company gets backed up. also it the ground is frozen they will not bury it ( no drops will be burried between nov-april) and if it is raining ( wet soggy ground) they will not bury till the conditions improve.
Posted by nguyentr80 on 2008-03-20:
Just to let you know, I contacted an area VP for comcast and had the cable buried within 3 days of speaking with him. I understand the concept of weather, but our area has had a very mild winter, etc. I know that they need to contact the "Miss Utility" to get lines marked, however, I was told many times a particular date that Miss Utility would be out. My persistence paid off.
Posted by JacksonC on 2008-06-12:
I've been waiting since April 18th to get mine buried. It lays in the middle of my yard at the moment, called numberous time, wasted 2 days off from work, they rescheduled twice without letting us know they weren't coming. Supposedly coming the 30th. Wonder if they'd act if it accidently got chopped by the mower, as it almost has? Hey nguyentr80, do you still have that number?
Posted by nguyentr80 on 2009-01-30:
Try this number: (703) 366-3100
Its a local number for comcast in manassas virginia - the business side. What I remember is leaving a message about my displeasure and I got a call from the VP that I don't recall his name.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Comcast Service Is Terrible but Lucky There Are Other Service Providers
Posted by Charliejlin on 02/15/2013
I've had Comcast for years and when I initially signed up I was paying $99.99 for cable/internet/phone. I have my bill automatically drafted from my account and Comcast is suppose to send me my bill via email, but I never get the email for some reason.

I noticed that my bill has gone up over $150,.00 a month so I called to see what happened. They said I was under a special promotional price and that the price I had was no longer available and there was no specials for current customers. I've been with them for over 6 years and you would think they would cut me some deal, but no. I was super frustrated by Comcast and wanted to find a cable provider that was less expensive and I came across this article that really helped me find the best deal in my area.

Hope this helps others also http://coupondeals123.com/coupon/articles.php?article_id=article_20130212
     
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Posted by Anonymous on 2013-02-15:
If you call and tell them that your bill went up and you can no longer afford their service & will be switching to a cheaper provider, they will give the current "new customer" promotion for whatever package we have. We have had triple play for 5 years and I believe we started at $120 a month on a promo rate and 5 years later, we are paying $212 a month! Anyway my husband calls once a year and tells them its too expensive and we're switching providers and they give us the current Triple Play promo which is around $160 a month in my area. I suggest you do the same. He's done this at least 3 times and it always works. Good luck! Comcast is ridiculously high for what you get, my husband needs to get our bill lowered ASAP!
Posted by ok4now on 2013-02-16:
Verizon plays this same game. I got a six month promotion on the premium channel package, saving me about $45 bucks a month. They do warn you in the monthly bill when it will expire. So every six months I have to call them and they extend the promotion. I've been with them for over three years now and my monthly bill has stayed about the same. As a previous Comcast customer the bill was constantly changing.
Posted by Charles on 2013-02-22:
I had the same problem. They advertised a triple play bundle for 99.00 dollars for 12 months and after only 6 months they billed me 144.00, saying that the promotion was only for 6 months!!! You cannot trust them. I cancelled all services with them. Be aware of their procedures.
Posted by Kate on 2013-06-27:
I have never been so angry and frustrated with a company in my now rather long life for exactly the same reasons, and what Charles says is absolutely the norm with this outfit, it's a deliberate strategy, not random inefficiency or incompetence. I've had staff repeat the end of a promotion date 3x supposedly good for six months, written down and confirmed it three times, and still had my bill jump by $60 at three months with the arrogant service response that 'Comcast never gives out six month promotions', acting as if I'm either making it up or am looney, despite what I was clearly told. This has happened more times than I can count. I'm on a really limited income right now due to severe damage caused by MDs in this Gforsaken town (Salem, OR, armpit of the bottom feeding sector of the universe), so I'm almost completely homebound, need the net and am dependent on tv in a most unhealthy way.

Anyway, Comcast absolutely refuses to put their promotion promises in print and I've been told that it's my obligation to check my bill each month. Their strategy is to jerk the bill up by 50% or more, when you find out and complain, they say they can't do retro refunds sticking you with an extra $80. They will offer you another promo, which will also end earlier than promised, causing another nifty overcharge, and they do this relentlessly. When I tried to pre-emptively ask for a promo before the one I was on was about to expire, they took away--RETROSPECTIVELY--the lower priced promo I was still on, charging me extra for more than a month before the call and started me immediately on the one I thought would start when the old one expired, two months of appr $60 each extra, while the rep acted as if she was doing me a favor......That did take six calls and hours to straighten out and they did give another promo that almost made up for the premature end On my income I can't afford hundreds of dollars for their games. (Meanwhile, although I made a decent income in the past--MBA from back when they were valuable--Oregon has impoverished me to the point that these types of money issues are really stressful. What really infuriates me is that I had Roadrunner on the East Coast and then in San Diego for several decades and never had a single problem. Really. When I moved here the rep told me Comcast was the Northwestern branch of Roadrunner, or I would have explored other options. I've not opted out yet due to the amount of work it will take to change over all of my info, and I'm hoping to move in the very near future. I was just on with them again today for billing, and then later for a complete loss of service. I don't think I've ever gone more than two weeks over the past six yrs without at least one service or overbilling issue. And, as much as I hate them, I have never heard anyone else say they like this company in this area.

After the last few aggravations, I've just purchased a new smartphone and plan to wean my way off them asap, even if I have to go cold turkey on my fav's, and Dexter's just starting the new season, sigh...

They did drop my bill down again this time without taking the usual six hours and got the service back okay this time, although it still made me too late to go to the vet's for really impt meds for my dog. Two weeks ago it was a truly miserable 11 hours of different reps, when the one who knew what was going on was able to resolve it in minutes, the whole thing so typical for them. The two weeks before that they were partying in Costa Rica and would hang up the phone rather than help :) (I do like chatting with them in Spanish a veces in CR, as they're patient with my Spanglish, but not that last time, grrr...)

Sorry for going on like this. Being pretty much socially isolated here, I'm getting pretty pent up, and it's just hard to take how often CC jerks you around. I'm going to see what recommendations other posters here have on breaking free, although no way will I risk that link above, which looks way suspicious.

Did I mention that somehow--the CC service guy said this wasn't his problem--the drivers for the modems I need for internet connectivity have been wiped from my computer, completely disappeared while I was working on online---the timing rather suspiciously close to when I told CC what I think of the company....
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bad Customer Service
Posted by Mwatley on 02/07/2013
MINNEAPOLIS, MINNESOTA -- I just had Xfinity home triple play plus home security installed in my home. Instulation was FREE and it states that on my contract. This was in November. however its now FEB and I am still having problems getting my bill correct. I have a written contract saying 'zero' installation changes for triple play and home security....They keep billing my hundreds of dollors for installation. I have FAXED the Contract, talk to the Busniss office. Talk to the guy that installed it (who says it was free installation and he will work to get it fixed). AND They have called me to tell me I am being cut off due to bill overdue which is all the installation changes. They told me today that I have to call the guy that installed it to have him fix my BILL HELLO!!!!!I have a contract....don't you think Comcast would call the guy that installed it and fix my bill....THEY Told me to do it.....What is up with customer service!!!!!
     
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Posted by madconsumer on 2013-02-07:
was the contract via xfinity, or the service tech's company?
Posted by ok4now on 2013-02-08:
You should have got FIOS.
Posted by mandm048 on 2013-09-19:
This is appalling! This has got to be the worst communication company since 'Ameritech'. May I suggest you contact the, Office of the Attorney
General, in your state and ask for 'consumer complaints'.
I've had enough of Comcast.
Take it to the legal system.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Cecil.glunt on 12/24/2012
POWHATAN, VIRGINIA -- Since you are the only service I can get, I have to stay with you. My complaint is with you channel programs. I see so many of the same commercials that are the same, one right after the other.

You must be making a killing off of the companies. I know you are making a killing off of us, the customers. Your choice of the programs and movie channels are the worst I have ever seen. We same movies over and over again. I only wish I could the satellite companies, if I could I would drop your TV service right now.
     
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Posted by Bill on 2012-12-26:
I'm with you. The offerings are terrible. Some stations only run one type of show over and over.
One station runs NCIS nonstop.
If I could find a way to get just the local stations, a couple news stations and a few cable stations like AMC and FX I'd drop them in a heartbeat.

To add injury to insult Comcast raises all their prices each January.

There has to be a better way.
Posted by jonthethird on 2012-12-26:
Please understand the providers, Comcast, Dish Network, DirecTv, only carry the programming offered by the provider. They do not create the programs, do not schedule the programs, do nothing except retransmit it to the subscriber. If you have a complaint, take it to the specific channel. Note, DirecTv does have some self programming channels, I am sure the other companies have one or two on their lineups
Posted by ok4now on 2012-12-26:
As a former "Comcast Hostage" I feel your pain. Like you they were the only game in town. I put up with their poor service & programming, horrible customer service and tech service.

I moved to the suburbs and now have Verizon FIOS. What a huge improvement. Yes you will read negative reviews about them but they are far superior to Comcast. Here's my one complaint. They time the commercials on almost every channel. When a commercial comes on the channel that you are watching and you change channels you will only find another commercial. Using the remote flip through 20 channels and it's all commercials. After a while this is like mental torture. I now use the mute button and wait it out. I refuse to listen to it and wait until the program resumes. I also boycott any of the products that they are wasting my time with. This works for me and they waste their advertising dollars.
Posted by GATEKEEPERSBOSS on 2012-12-26:
Anyone who controls and runs the FCC is to blame.
I blame them for shoving crap down the throats of the American people, laughing at us and getting away with it.
They have been getting away with things for years because no one thinks about them.
What we need are REAL AMERICANS who can wathch them and keep us update on My 3cents.
Posted by Obsfucation on 2012-12-26:
It's ironic, yesterday my neighbor was commenting on how much better the offerings were on Comcast before we switched to FIOS. Be careful what you wish for.
Posted by wjk898 on 2012-12-26:
Dish? You think you're gonna get differnt stuff? You won't get anything different on a dish that you already get on a cable. It's the networks that make out, now that they got everybody mesmerized into mindlessly paying hard earned money for useless rerun-a-hundred-times junk - not to mention informercials. I've collected a huge library of ty shows and movies, etc, from the money I saved by not paying anything for television recepton. I rerun my stuff maybe once in 18 months. You have to be braindead to watch TV these days...such moronic junk - cable, dish...it's all the same.
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Comcast came through for me--again
Posted by Ponie on 07/19/2011
TROY, MICHIGAN -- For about the past eight months, I’ve experienced occasional problems with the TV in my bedroom. The picture looked like the loose pieces of a jigsaw puzzle and the audio had static. Being the expert in electronics that I am, I very professionally attempted to resolve the problem: I jiggled the cables behind the set and it seemed to straighten out. :)

After numerous episodes, I deduced it was a problem with the cable coming from the box to the TV. There were teeth marks from pliers I used quite often on this one part—-loosening or tightening it.

Got to the point where my expertise was lacking so the afternoon of 7/14/11, I had to give in and contacted Comcast. The tech told me it was probably a problem with the cable box. He agreed with me that this particular box must have been brought over by Columbus. It was the big, clunky one: 19” x 11” x 3”.

He said he could make an appointment for someone to come in to switch out the box and cable or, if convenient for me, I could take it into a service center and they’d do the exchange. I knew that on 7/18/11 I had to be in the area of the nearest center about 2-1/2 miles from me, so decided to take it in myself.

When I arrived, there were three people in line ahead of me. There were eight windows operating so I was called up in just a few minutes.

The gentlemen who assisted me knew immediately what the problem was and went into the warehouse to get a new box and cable. He came out with a neat looking one, 6-1/2” x 5-1/2” x 2-1/2”.

As he was punching in the information for the exchange, he commented: ‘You know, I can give you about 75 additional channels at no extra charge.’ I told him I’d gladly take it.

While continuing to do his magic, he added: ‘You’ve been with us for quite a while. I can give you a discount on your service which will be good until the end of the year.’ I didn’t question how much the discount would be. I also didn’t mention the fact that just a short while ago I was given a $15.00/mo. discount but I’m sure he saw that since he had my account in front of him.

I now have two channels I especially wanted but was too frugal (read: cheap) to pay extra to get: National Geographic and a financial channel. CNBC just doesn’t give me what I want.

I post this because of all the complaints I read about Comcast. All the years I’ve been with them, I’ve had fantastic service with the exception of three months when they first came into our area. During those first months when I had a host of techs out here, one mentioned to me that the problem was Comcast bit off more than they could chew. They had to hire a lot of new techs who needed more training and AT&T’s equipment (our previous supplier) was not compatible with Comcast.

I’ve sent an edited version of this letter to Comcast, supplying names, so that the appropriate employees could be acknowledged for their friendly, helpful service. I wish all of Comcast could use our service as training so they could avoid the many complaints they receive.
     
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Posted by Anna Molly on 2011-07-19:
Excellent service and great review! Too bad I don't have Comcast service, or a magic man here...
Posted by Ponie on 2011-07-19:
Of course I have no idea what their problems in other areas may be, but here in Troy MI they're top-notch. My Sis in Silver Spring MD connected with them a little less than two years ago and as soon as her contract is up, she's switching. But then, I think this will be her fifth supplier in about six years.
Posted by Anonymous on 2011-07-19:
Good review ponie, and hats off to you for acknwledging the employees to corporate.
Posted by Ponie on 2011-07-19:
ript, since I'm one of the first who would notify corporate of what I perceive to be poor service, etc., I believe the opposite should also be acknowledged. I remember when I was working for 'the man,' It was nice to hear when a client gave me an atta boy.
Posted by Skye on 2011-07-19:
Great review Ponie!
Posted by Ponie on 2011-07-19:
Thanx, Skye. I try. :)
Posted by madconsumer on 2011-07-19:
i have always had 100% superb service with comcast.

comcast rocks!

great review.

very helpful!!
Posted by jonthethird on 2011-07-19:
One warning: never use any tool when connecting the cable between the wall and box, the box and set. Finger tight is enough. Cannot tell you how many times I have found the F fitting twisted, breaking the internal connections
Posted by jktshff1 on 2011-07-19:
Great review..Our Comcast service is great here also.
Posted by Anonymous on 2011-07-19:
That is so nice to hear of a company taking care of its long term customers rather than just new ones. Good review Ponie.
Posted by Alain on 2011-07-20:
Comcast is good here in Pittsburgh, too. Good review, Ponie.
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Thank You Comcast
Posted by Lipper on 01/09/2011
THE VILLAGES, FLORIDA -- It all started Jan 3rd 2011 Cable TV was installed in my home not a great TV signal Not HD was requested but almost as acceptable as Antenna TV signal on Jan 4th @ 5pm TV went out a call to Comcast advised a technician could not be sent out til Thursday Jan 6th (great). A cable TV contractor working for Comcast arrived @ home and confirmed that there was no signal TV or on outside wall of home. He advised my wife that it was late in the day and that trouble was in big green box in front yard and that he would return first job Friday Morning with Supervisor since that was above his qualifications. At 2pm still a no show I called Comcast and was advised problem was fixed previous day by a technician and I related the conversation from my wife but what do we know. The Representative advised he personally contacted the Repair Department and a technician would be dispatched soon. Told JUST WHAT I WANTED TO HEAR and hung up. Well @ 5pm I received a call from my wife she did get a call from the technician and all ne did was complain that since it wasn't fixed the first time he would have to return @ his own expense and would be reimbursed for travel or time. Well it was 7pm before we knew it which prompted another call to Comcast. Due to unusually high call volumes a wait of 10 min + referring me to Internet. I waited and spoke to another representative at the call center explained the problem and was told problem was cleared the day before due to a major outage I explained to her it has been out since Tuesday and blah blah blah dead silence and a big OH? Well I started my rant again being understanding I finally explained if I could not get an answer on exactly when service would be restored "I Will disconnect Service " Tel #,s were taken and I was assured a Representative would return a call ASAP. Well it is now 0933PM Sunday I have checked my Message line, Answering machine Cell phones 1 and 2 no voice mail has been left.

At 5pm I called Dish Network service will be installed Tuesday Jan 11th. I wasted a weekend about this BS not really went over to friends home watched football games TV on satellite TV great signal. Glad I didn't take Comcast offer on Internet and Voice imagine what that would be like. Monday morning will be fun time to call Comcast and Disconnect Service OH yeah what service. Comcast can contact be but the answer is still NO!
     
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Anti-virus switch.
Posted by Billybiggs on 02/26/2010
Comcast is switching it's free anti-virus from McAfee to Norton. Yesterday, I tried to stitch, spent 3 hours watching a Norton person take over my pc, and not being able to do the easy switch. They gave up and left me with no anti-virus. They gave me a case number, but have yet to respond. I suggest customers do not switch, until they correct their problems.
     
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Posted by Anonymous on 2010-02-26:
You might want to try this:

http://free.avg.com/us-en/homepage

It's free, but be careful clicking through to the download. They will try to get you to get the paid version. I've been running their free version for years, and it's very effective.


Also consider downloading Spybot S&D for free:

http://www.safer-networking.org/en/index.html

Posted by madconsumer on 2010-02-26:
norton blows. use avg, it is a great service!
Posted by PepperElf on 2010-02-26:
personally im a an of norton but only cos they gave it away for free at work (corp edition)

but for regular free antivirus i ahve to agree... avg's free one is good
Posted by Anonymous on 2010-02-26:
Yeah AVG is cool
Posted by Venice09 on 2010-02-26:
Norton is too bulky. AVG is leaner, does the same job, and it's FREE! Spybot S&D is a good spyware program and also FREE! I love free stuff, especially when it works.
Posted by PepperElf on 2010-02-26:
yeah i can see that. the version we had was the stripped down version - just antivirus without any special bells or whistles. but the nav you pay for normally i believe does carry more... bulk etc.

=)
Posted by Venice09 on 2010-02-26:
The last time my husband renewed Norton was indeed the last time. After the first year, he usually got it for free one way or another (rebate, etc.), but each year it became more and more cumbersome. The last time it was due for renewal, I just removed the whole thing and added AVG. Turned out to be a good decision, and now we use it on both of our computers.
Posted by Anonymous on 2010-02-26:
Norton is some of the most dangerous software a person can have on their PC. Many a PC has had to be reformatted because Norton trashed the OS. AVG free or paid is an excellent choice.
Posted by PepperElf on 2010-02-26:
join the navy!

you're then eligible for the corporate edition for your home computer. seriously. they handed out CDs with NAV, some version of mcafee, and trend micro in one of my computer classes.

i haven't paid for antivirus for 5 years now :-)
Posted by msnanny on 2010-02-26:
Just get a MAC :)
Posted by madconsumer on 2010-02-27:
i have used the corp edition of nortoan before, and it os far worse than the average home norton. norton is huge bloatware.
Posted by Anonymous on 2010-02-27:
I have a corporate Norton also, and it is a great piece of software, no bloat at all. I don't know why their home version is so bad, but I think it's not the actual AV part, it's all the addons which don't exist in the corporate.
Posted by PepperElf on 2010-02-27:
the corp firewall was nice too. a little spammy at times but not bad.
Posted by Anonymous on 2010-02-27:
Our data center manager won't allow any Norton software or hardware in our data center. If he finds it installed on a shared or dedicated server he gives the user 30 days to remove it or they get removed. That's either the corp, business or home user versions. He spent way to much time cleaning up the damage caused by Norton products in the past. Now he just flat says NO.
Posted by Anonymous on 2010-02-27:
Norton likes to spam the shyt out of its users. First time I used them they would send me pop ups daily to extend my subscription. And it took me days to uninstall there Garbage from my computer and registry.
Posted by ladylin on 2010-03-24:
I totally agree with your post...these people have no clue and no means to repair their program that is loaded with gliches and it will totally screw up your computer afer downloading it. I did it and the next day attempted to remove it...still having problems and comcast and Norton will not take responsibilit
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Bait and Switch Promotion
Posted by Bnewman43 on 06/20/2013
NASHVILLE, TENNESSEE -- On June 20, 2013 I called Comcast Customer Service to ask about a bundle promotion I saw online for "TV and Internet for $49.99 for first 6 Months". I told the Customer Service Rep (Chris) that I had seen the offer online and in fact had the page open now and wanted to ask a few questions before I signed up.
I further went on to describe the deal, for New Customers in my town in Tennessee. It listed 45+ channels on cable and 50 Mbps internet service.
I was promptly "corrected" by Chris that, "Oh no, Internet service starts at $79.99 per month at that speed."
I told him that I had it on my screen right now, I was looking at it right now. Chris said, "Hold on, I'll ask a Supervisor."
After a short time he came back on and told me, "Sir, that's an old advertisement. We don't do that anymore."
My turn, I said, "But the advertisement says this offer is good until June 30, 2013."
Silence, and then, "I'll ask a Supervisor."
Chris: "Sir, that is for internet only."
Me: "I'm looking at the offer on my screen now. It says 45+ channels, 50Mbps for New Customers in my area, $49.99 for first six months".
Chris: "I'll ask a Supervisor:
Shortly afterward Chris came back on, "Sir, that offer is only for existing customers."
Me: "It says "New Customer Offer" on the screen."
Chris: "I'll ask a Supervisor."
Chris returns, "Sir, that offer is not on our web site."
Me: "The search bar says "wwwb. Comcast. xfinity/ etc./ ect ....)
Chris: "I'll ask a Supervisor."
Me: "Wait a minute. I see it on my screen and you tell me it's not a valid offer, it's for existing customers, it's not from "your" website. I've heard a lot about the crappy service you give to customers but I never thought I would have to deal with it BEFORE I was even a customer. Never mind, cram your TV and internet service!!!" CLICK !!!!

My recommendation is Do Not Deal With Comcast. They try and rip you off even before you become a customer now.
     
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It Pays To Be Persistent
Posted by Mrs. V on 04/14/2011
***2nd UPDATE***

I saw a crew out side this morning digging in my yard again where the cable is.

Went out to find out what was going on.

Come to find out, Comcast had hired someone to stop by and put down some grass seed where the cable is.

Without me asking them to do this! They even added some to a few areas where the grass was a bit thin.

All and all, very happy with Comcast right now ^_^

***UPDATE***

Well, Comcast did come today. They buried the cable without even coming up to my door to let me know they were there, lol.

They did a good job and cleaned up after themselves to boot ^_^

-------------------------------------------------------------------

Three weeks ago, my next door neighbor had Comcast come out and hook him up for cable TV.

The cable box is at the sidewalk, but in my front yard, and the area on his house where the connection is, is in my back yard (the houses where I live are very close to each other and fences for the back yards include one side of a neighbor’s house).

He came over and asked if they could have access to my yard to hook things up and to let me know that Comcast would need to dig a bit in the yards to ‘sink’ the cables underground.

I thanked him for letting me know and said that wouldn’t be a problem, to just please have Comcast clean up after themselves.

They installed the cable BUT left it laying on top of the ground. I went over the next day and asked my neighbor when Comcast would be back to ‘sink’ the line. He said that the technician that installed the cable would have someone call and schedule that.

Two weeks go by and the cable is still on top of the ground. This is a problem for me because I couldn’t have the area mowed until the cable is buried and the neighborhood kids kept tripping over it. So I go over to my neighbor again and he said that he has been having trouble getting it scheduled with Comcast and that he had called them many times but would call them again.

Another week goes by, making it three weeks today. I go over again and my neighbor says that he is still having trouble getting someone to come out.

So, being that I also have Comcast, I give them a call. The wait time was very short, about 2 minutes. When a young CSR answered, I explained everything.

The CSR said that since this was my neighbors cable, that he would have to call and that there was nothing that she could do. I told her that the cable was on my property and that it was not only impeding me being able to mow, it was a hazard to the kids running through the yards. She again said that there wasn’t anything that she could do and that my neighbor would have to call in.

So, I asked her politely to speak to a supervisor. She said that the supervisor would tell me the same thing. I told her that was probably true, but that I wanted to have all my bases covered if there was a lawsuit for someone being injured on my property by a Comcast cable that no one could seem to get buried.

There was complete silence on the line for a few seconds then she asked if I could hold and she would try to find a supervisor. I told her that I would be glad to hold.

This wait was quite a bit longer. About 18 minutes before the CSR came back on and said that she was having trouble reaching a supervisor but that she was trying to contact the scheduling department to see if they would come out anyway even though it wasn’t my cable line.

I told her that I didn’t mind waiting at all. The CSR put me on hold for about another 10 minutes and then came back and said that the scheduling department would have a tech over tomorrow to take a look at the situation. I told her that was fine.

So, it really pays to stay polite and be persistent with the CSRs.
I’ll update tomorrow on what happens.
     
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Posted by Anonymous on 2011-04-14:
That's the way to get things done, Mrs. V :) It definitely pays to be polite and keep your cool, even during these frustrating type of experiences.
Posted by SteveWiginowski on 2011-04-14:
Good review. I've noticed in my dealings with Comcast that it's very difficult to get a supervisor as well. They will put you on hold for a while, and then come back without getting the supervisor. I've asked the CSR why I am never able to get a supervisor, they always just brush it off saying that they will assist me. 2 more weeks until I'm done with Comcast! VH review!
Posted by Mrs. V on 2011-04-14:
Thank you both ^_^

Steve, I seem to have been very lucky.

I have had very little trouble with Comcast in the 4 1/2 years that I've had them while most of my neighbors seem to have all sorts of problems :(
Posted by Anonymous on 2011-04-14:
You're welcome, Mrs. V. I haven't had any problems with Comcast in the NW either (for 15 years), although I did have a bit of a problem with them in CT.
Posted by Mrs.Cole on 2011-04-14:
It's surprising how being cool and calm can move things along. I think it throws off the operator they are so use to being yelled at. The lawsuit thing probably will move things right along. That would be danger and could very easily lead to an injury. Let us know how it goes.
Posted by MDSasquatch on 2011-04-14:
2 minutes to walk downstairs and find my wire cutters - 1 minute to walk to the edge of my property and find the wire - 10 seconds to cut it - 1 minute to find the beginning - 10 seconds to cut it as well - 1 minute to toss the cable into the trash.

When the tech comes out to fix it, if it isn't buried, repeat.
Posted by jktshff1 on 2011-04-14:
Good review, but I tend to sid with MD. Better yet...oops!!!!! I hit that with my mower, edger, weedeater...etc
Posted by Mrs. V on 2011-04-14:
LOL, MD and jkt!

I would do that (might just if Comcast doesn't fix it tomorrow) but I wanted to give them the chance to fix the problem so that my neighbor can keep his cable without any interuptions.
Posted by Ponie on 2011-04-14:
Mrs. V you're just such a nice person, who could say 'No' to you? :) My Sis in MD had a similar situation. This was across her front lawn, a yard that is much deeper than wide. But the cable layed there for a couple of months, killing the grass underneath. When they finally buried the cable, they put in sod. The previous owners of her home seeded the lawn and the new part was quite obvious. She kept after Comcast, politely, and the end result was a completely sodded front yard! You're right--persistence pays off. I don't doubt if she had ranted and raved, she'd now have grass of two different colors in her front yard. Hope you can tell us they handled it properly for you. If not--keep after 'em!

MDS, I don't doubt your solution would give you istant gratification, but the jails are filled with others who use the same approach.
Posted by Anonymous on 2011-04-14:
Once again Mrs. V you show the RIGHT way to handle things. Good luck!
Posted by Alain on 2011-04-14:
Mrs. V, this was VERY smooth and good review, too!
Posted by ticia232 on 2011-04-14:
How many bets that the neighbor did NOT call and lied when he said he did? He got his internet on so who cares about anyone else.
I went through the same situation (along with another neighbor) with cords going through our backyards, and we waited patiently for the new neighbor to call. He never did. How do I know this? Because when he finally ran out of excuses blaming Comcast, he told us. And then tried to blame it on how busy he was, and how much he had to do, etc, etc.

I am glad that they worked with you, no matter how much we called and said something, since our yards weren't dug up yet there was nothing they could do.
Posted by Anonymous on 2011-04-14:
I was thinking the same thing, Ticia.
Posted by DebtorBasher on 2011-04-14:
I believe the neighbor DID call, but may be one of those people who just say, "Yes Ma'am, thankyou" and just take whatever excuse they give, instead of being a person who will not take no for an answer.

When the Super or the rep started to insist that the neighbor had to call, I would have put them on hold and had the neighbor come over (or if it was a cell phone take the phone to the neighbor while the rep was on line) and had the neighbor tell them to get their butts over there.

Posted by Venice09 on 2011-04-14:
As sing said, that's the way to get things done.

Good review.
Posted by Venice09 on 2011-04-14:
I don't even understand this. If my property is damaged by the cable company, what difference does it make whose cable it is or who makes the call? The cable company has to put it back the way they found it. What if the neighbor didn't even know about the unfinished job? I shouldn't have to get involved with my neighbor to get the cable company to fix my yard.
Posted by ok4now on 2011-04-14:
Typical Comcast customer service. This is why I now have Verizon FIOS. To address your post I find this total lack of service inexcusable. If I understand this correctly Comcast puts an above ground cable line causing a safety hazard on your property. This cable line only benefits your neighbor not you. Comcast tells you there is nothing they can do to help you and your neighbor needs to call. WTF. At this point being nice is over. I wouldn't wait for the tech to come over tomorrow, if they even show.

If this was my property that cable line would be cut. I would not tolerate a safety hazard placed by an unresponsive company on my property. Because this cable line is of no benefit to you maybe you should charge Comcast a monthly fee for the use on your property. Sounds fair to me. While you're at it hit them with a property tax fee. They gouge the customer with these fees so it's only fair that they should also pay.
Posted by Mrs. V on 2011-04-15:
***UPDDATE***

Well, Comcast did come today. They buried the cable without even coming up to my door to let me know they were there, lol.

They did a good job and cleaned up after themselfs to boot ^_^
Posted by ok4now on 2011-04-15:
Mrs.V, I am happy to hear that Comcast finally addressed this issue and corrected it. This does not excuse them for the poor treatment that you received and the run around they gave you. They created this problem not you. Yet you were the one who was inconvenienced and had to deal with their inferior customer service to correct it. This is just another small example of why people hate Comcast.
Posted by LuvBreathing on 2011-04-21:
I had a similar situation with Verizon. They came across my property to bury a cable because they were too lazy to do it correctly. I called them and they were giving me excuses as to why they wouldnt move it. I simply told them that if the cable wasnt removed from my property by the time I got home the following day, that I would dig it up, and I would not be responsible for what happens to it, and that I would file criminal trespass and vandalism charges against them. They had it removed when I got home, and routed it correctly. Of course the renter next door was giving me looks because he was inconvenienced. BOO HOO.
Posted by simplyjeff on 2011-04-21:
You are actually pretty lucky. I worked as a volunteer from 2005-2006 at a nationwide non-profit organization whose mission was to help consumers solve difficult problems that they could not resolve themselves with retailers and service organizations.

Out of the hundreds of companies I worked with Comcast was by far the least responsive. There was even a state government office near where I worked whose sole task was to serve as a liason between Comcast and its customers. An employee in that office admitted to me at one point that there was little or nothing they could do to resolve problems with Comcast short of legal action.
Posted by ok4now on 2011-04-21:
Comcast is the big dog on the block and they know it. So what if they piss a few customers off, they're still raking it in. The Phila Inquirer newspaper recently reported that Comcast has lost over 750,000 customers, mostly switching to satellite. This has their attention now. Every week I receive at least two promotions in the mail from them. They offer a teaser rate and money back if you sign up for multiple services. As a former Comcast customer I'm not biting, I know their deceptive tricks and am aware of their poor customer service. I now have FIOS and couldn't be happier.
Posted by Mrs. V on 2011-04-26:
***2nd UPDATE***

I saw a crew out side this morning digging in my yard again where the cable is.

Went out to find out what was going on.

Come to find out, Comcast had hired someone to stop by and put down some grass seed where the cable is.

Without me asking them to do this! They even added some to a few areas where the grass was a bit thin.

All and all, very happy with Comcast right now ^_^

Posted by jktshff1 on 2011-04-26:
Thanks for letting us know.
Posted by neighbor on 2013-06-24:
I also have had a Comcast cable across my yard. My neighbor told me it will be buried within one week. It's been more than 6 weeks. I called Comcast, but they couldn't find an account for my neighbor's property so said they can't help me. I've talked to my neighbor, who said he's been calling them to bury it, but doesn't know when.

I too am very annoyed looking at an orange cable running across my front yard. I've tripped over it, and it makes mowing the lawn very difficult.

I'm glad we have satellite TV. I'd never switch to Comcast. This is an example of very poor customer service!
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