Comcast made multiple mistakes on my bill and were unable to issue the correct credit on my account within the timeframe they gave me. On my first phone call, I spent 2 hours on the phone to finally have ... read full review1 Replies - Latest reply on 05/05/2013
MINNEAPOLIS, MINNESOTA -- I just had Xfinity home triple play plus home security installed in my home. Instulation was FREE and it states that on my contract. This was in November. however its now FEB and I am still having problems getting my bill correct. I have a written contract saying 'zero' installation changes for triple play and home security....They keep billing my hundreds of dollors for installation. I have FAXED the Contract, talk to the Busniss office. Talk to the guy that installed it (who says it was free installation and he will work to get it fixed). AND They have called me to tell me I am being cut off due to bill overdue which is all the installation changes. They told me today that I have to call the guy that installed it to have him fix my BILL HELLO!!!!!I have a contract....don't you think Comcast would call the guy that installed it and fix my bill....THEY Told me to do it.....What is up with customer service!!!!!
3 Replies - Latest reply on 09/19/2013Add reply
Refund to a deceased man
CALIFORNIA -- My father died in feb.2012.i canceled his account and returned his equipment. I was told he was due a refund and the check would be sent in my name. i came in my dead fathers name. I called them and told ... read full review5 Replies - Latest reply on 04/17/2012
Liars and Rip Offs
Around the first of October, I had made arrangements with Leonard, a Comcast supervisor, to a payment agreement of $75 a week until we get our bill caught up. We made those payments without fail. Throughout ... read full review1 Replies - Latest reply on 10/30/2011
Bad Service Dept.
This company has one of the worst service depts. I've ever run across. I've had an onging problem for over 7 months but they refuse to address it because... it requires they dig up one of their cables. ... read full review5 Replies - Latest reply on 10/06/2013
One consistent theme of Comcast is that no one ever does what they promise you will be done and no one ever calls back to follow up!!
We decided to get Comcast service for the ... read full review2 Replies - Latest reply on 03/25/2011
ComCast's Digital Scam
Comcast has taken advantage of this Digital thing. They say the converter is free, but fail to mention that you will loose channels you already have, claim that it was a mistake that you had them in the ... read full review4 Replies - Latest reply on 10/15/2009
Very POOR customer service!!
LAVERGNE, TENNESSEE -- Here is a "Chat Session" with Comcast customer service. As you read this, keep in mind that I was trying to PAY my bill. After being on hold for over 30 minutes by telephone, I decided to try to pay ... read full review44 Replies - Latest reply on 03/26/2008
You gotta Fight for Your Rights
SUGAR LAND, TEXAS -- I had been a loyal cable subscriber for well over 20 years. Before Comcast came along, my cable company was Time Warner. Although I heard of many complaints against Time Warner, I never personally experienced ... read full review6 Replies - Latest reply on 01/16/2008
I have read many of the reviews on here and a lot of them complain about missed appointments or technicians not showing up... let me explain to you the policy and maybe you guys will understand a little ... read full review15 Replies - Latest reply on 07/25/2007
Customer Account Executive-POV
This is just a little information from the point of view of someone who works for Comcast.
To start off, a majority of the representatives you speak to on the phone are NOT directly empolyed by Comcast, ... read full review8 Replies - Latest reply on 05/30/2007
SACRAMENTO, CALIFORNIA -- I was shopping at Best buy and I was met by a Comcast representative I told him that I didn't like Comcast because they always change their rates. He told me about an Internet plan that was $39.99 per month until I cancel. I was told the rates will not increase as long as I have the service. I was reluctant but I took a chance anyway. Well, a year goes by and I receive a bill for double the price. WHAT! I was told the rate would stay the same. I called Comcast and they told me that the price was only good for one year. I explained what the sales representative at Best buy told me and I was told he was incorrect. They offered me a plan with 1/4 of the speed I currently had for the same price. That is all they would offer. I knew I should not have trusted the sales representative in Best buy. I knew it was too good to be true. I will never use or refer any of my friends to Comcast ever again. This company lies to get your service and then rakes you over the coals once they have you.3 Replies - Latest reply on 10/24/2013Add reply