Comcast Xfinity Review

AUBURN HILLS, MICHIGAN -- Comcast/Xfinity charged us $700 to disconnect service! We were told when getting the service was installed that if we moved there would be no problems either transferring the service or canceling, without penalty. About 6 months into the service we moved to a major US city - Phoenix, AZ. Of course, they don't have service in Phoenix and said for $700+ dollars they'd be happy to discontinue our service.

We called and spoke to close to 10 different customer service reps and their supervisors and managers. All of which agreed the situation was ridiculous but none of them were human enough to make a decision. Basically like talking to a computer which just reads and re-reads some fine print of a long contract which screws over the customer. We tried fighting this for almost 3 months and finally gave in as they wouldn't stop the service so our monthly payment kept adding up. This was an incredibly frustrating and costly experience that we hope no one else has to deal with. We will NEVER even consider Comcast/Xfinity for any products or services again.

95758, CALIFORNIA -- COMCAST IS THE WORST ISP EVER! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast stealing.

Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and I'm back to square 1. My bill is now up to $454!!! Even though I have made a payment of $124.96 2 times a month for the last 3 months ($749.76. Hmm. I'm not a mathematical genius but I see an issue here).

Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm, drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider?? I will not rest until someone can help me. I will post on every page and every website until I have an account credit.

PANAMA CITY BEACH, FLORIDA -- Ok so I lived in Florida about two years ago and had Comcast television. When it came time to move I decided to go ahead and cancel my services and return all equipment. Around a month after returning everything I get a bill forwarded to my address in another state completely, for 210.27, saying I never returned my equipment as well as charging me for internet that I NEVER had through them and also stating I didn't return my modem. Obviously pissed I called and explained and they assured me it had been cleared, and honestly I thought they had been helpful.

Now 2 years later I get a letter from a collection agency for Comcast for, you guessed it, 210.27. I've called them and they refuse to do anything about it and just say unless you have your receipt from returning 2 year old equipment that you owe them. I've researched and found that this happened to quite a few other people as well... In short screw Comcast, literally a scam artist company that will sneak things into your bill, and try to extort you for money by holding your credit score hostage if you ever decide to leave.

SALISBURY, MARYLAND -- I've been their customer for over 5 years. Got fed up with through the roof pricing and cancel the entire service. They send me a bill for the outstanding balance which I paid. A week later they send me another bill for $140.00 a fee for early termination. Called the number, the first agent just hang up on me. Called back, got customer relations agent, Pam, who told me that my name was not on the account and she needed to talk to my husband since I was not authorized to speak (she pulled the wrong account, numbers are similar). But the bill came on my name!

Long story short she got very rude towards me, continued being rude towards me while talking to my husband, lied about sending an agreement to my email and did not resolve our concerns or answered to our questions straightforward. She kept saying that we broke the contract but would not specify when the contract was originated. Said that I should have an agreement sent to my email 7 month ago, I said there was no agreement in my mailbox on which she replied it was long time ago.

I said "I have emails from you dated 2 years back and do not see an agreement among them," she changed the subject and tried to blame us for not reading the fine line of a contract that we have never seen. My husband finally asked for her supervisor who resolved our issue. All that after being on the phone for two hours and 17 minutes to credit a charge that they had no right to post on my account in the first place since there were no contract renewal.

Just another test - please ignore

INDIANA -- My bill increases on a constant basis and I lose channels and services on a constant basis. I have a simple plan no fancy channels like HBO etc just regular TV channels. My bill has increased by $40 in just a little over a year. I have lost several channels that I originally started with. But the final ridiculousness that has cost Comcast a loyal customer of over 20years is.... I pay extra for my package to include on Demand TV. I work a crazy schedule and don't usually get to watch shows on the day they air. I will watch them on On Demand. I have been watching programs like this for years and AGAIN I already pay for this service. I am talking regular TV shows nothing fancy. Now I have to buy the TV show like its a new release movie or something. AGAIN I already pay for this service.... ridiculous how there are very few loyal Comcast customers now and they are doing this. My bill 2 years ago was under $70 a month and now it is over $110 a month and they want me to pay $1/99 for the regular TV shows I want to watchAND already pay for?? Customer service and common sense no longer exist for Comcast. Its sad.

PEMBROKE PINES, FLORIDA -- Scam artists. I used Comcast for years before I moved to another place. I requested they transfer my service to continue it at the new location and was on the phone for hours making the arrangements when all of a sudden there was an "issue" preventing them from transferring the service and that I would have to stop the service and start a new service. They assured me a few times that they would treat it as a transfer with no extra fees.

A few months later I'm getting harassing phone calls from Comcast claiming I owe over $400 and when I tried explaining the situation they would bring up "the terms and conditions" with no intention whatsoever of helping me out. Every time I tried to talk to them about it they would say that "it's all in the terms and conditions".

They really ** me over and today I just found that I have a collection account from them on my credit report. I want to cry but it's so frustrating. I don't know what else to do. I wish I would have listened to those who said not to use them. I've always paid every bill on time but no matter what you do these terrible people will find a way to scam you. They don't deserve to be in business.

MIAMI, FLORIDA -- Horrible customer service. Worst billing system. Always blaming the taxes when they increase your bill. No consideration with loyal customers. You must monitor your bill and call for clarification almost every month. The worst nightmare!!!

CLERMONT, FLORIDA -- I can't believe this...I ordered new service 3 days ago, was given a day and time slot and was told that I would receive a call 30 min. prior to arrival. I took off work, had my Dish network disconnected and removed the equipment to make it easy on them and now I'm being told that my install actually wasn't available for the date given to me and that there are no available dates for the next 5+ weeks!!!! What is going on over there? My first interaction and this is what happens. They told me they would call me in the future when a date comes open...I may not want their service by then as I may be in another contract with someone else by that time; I'm looking for another today. I hate them and don't even have their service, yet!

FLORIDA -- Tallahassee. I moved but stayed in Tallahassee within 7 miles of each address. In trying to schedule the service move with a request for the exact same service that I currently had. Getting the service transferred took me over 3 1/2 hours of on-telephone time. All the transferring, waiting on hold, transferring again, getting cut off, was ridiculous.

Lo & behold, the move happens, the tech arrives to hook up the service (quite smoothly here) but my service is NOT the same as I had. Many channels I no longer get & the on-screen messages is that I need the "subscription". Well finally, about a month after the move, I have time to spend on the phone to try to get it corrected. Again over an hour on the phone on hold & being transferred to no resolve. So I try their online chat. The tech actually, at last, tried the reboot of the equipment several times to no avail. Although I asked, never explained why the service was different (or less) and what the "subscription" meant.

They sent me a new box. Wanted to charge me $9+ for shipping - of thank you - supposed being waived. So now I get to try to self-install. Because I moved a small 7 miles, I no longer have the identical service, have spent about 5+ hours trying to accomplish things by phone and another 90 minutes on a phone chat with a tech.

Christ - I hate Comcast and will voice it repeated and as soon as another service is available I will be gone from that company. (Oh and typical - in another state when visiting my sister, they had "an appointment" with a Comcast tech for a technical issue with their services. Sure the Comcast van showed up almost exactly on time, but drove by the house, went around the cul-de-sac and simply drove away. Failed appointment - like everything else Comcast does).