Comcast Xfinity Review

HOUSTON, TEXAS -- I return to Comcast/Infinity on December 10, 2014. Wrong move on my part! Since then I have had to return the modem 3 times, not once but three times! Days after my enrollment on December 27, 2014, 5:23 pm chatted with a representative where someone had utilized my information to setup an account and had access set up security questions to which I was not aware. I contact Customer Security assurance department and I advise this was a breach in Security and if the situation was taking care I would handle the situation accordingly to the law of Texas against the right of a citizen.

This has been an ongoing battle and I am just over it! On May 6, 2015 spoke with a representative who could not care less about their communication skills nor the customer, advising the cable needs to be change out due to the Internet service was not uploading and downloading as to the speed to which I am paying! The technician came out and change the internal cable inside my office but the connection was not up to the plan I had purchase. Contact Comcast on the March 30, 2016, technician show up advise needs to replace the cable connection located in the back yard! The cable is above surface and the weather is affecting the connection.

Technician walked around the backyard and then proceed to his truck and stayed there for about 30 to 35 minutes talking on the phone; arriving to my home at 9:20 am and was gone by 10 am! Not a thing was done! Contact Comcast on Friday July 29th, time 2:45 pm advising no signal and advising to setup appointment for a technician to come to examine the outside cable. The appointment was schedule for Sunday, 31st of July 2 pm! I had already made arrangement to attend an event, and decide to reschedule the appointment for Tuesday 2nd of August, time 10 am!

The representative shows up at 10:15 am - 10:20 am. I told him I really need him to check the outside cable connection. He first verify the cable connection on the inside of my office, then I had to contact my neighbors to place their dogs in the backyard within the garage, due to the fact the cable connection is connect to their cable box! Why on earth would anyone in their right mind would connect a cable connection to a neighbor's box, therefore any issue with the cable wiring I have to bother the neighbors to allow the service technician for repairs! Can you describe these action in one word! I can!

The technician replaces the cable due to the neighbor's dogs had chew the wire and had buried the cable! However, he did connect the new cable on my side, but the cable is still above surface being submitted to all the heat and sprinkler system. The technician did advise he had made an appointment to have the cable bury using my Comcast email address but I do not see any confirmation within my email address or to say the least if the confirmation was even made for someone to bury the outside cable.

Furthermore, within my account the download speed I am paying for is for 250 Mbps and upload speed is 25 Mbps. Well the speeds shows download is 40 to 48 Mbps and upload is 25-30 Mbps! This is false advertising and I am not getting what I am paying for a 80 dollars monthly fee! This is not what I agreed upon and this is false representation! This goes against the consumer right and I will succeed in getting out of the contract. I have everyone name, time, dates I spoke with regarding this matter and I will succeed! I have retain a copy of this message for my file!

SAN FRANCISCO, CALIFORNIA -- Comcast is a terrible company. In addition to two years of bad service at escalating prices I left my apartment after a deeply jarring roommate experience. I returned the modem and Comcast charged me for it anyways as well as for billing that was debt shared. Five years later, well after the statute of limitations, I got reported to a "zombie debt" credit agency. I'm furious. DO NOT USE THIS COMPANY -- they are beyond incompetent and hugely predatory.

Has been a big freakin mess since it was installed 2 weeks ago- the install took 7 hours- yes 7 hours- from 2:30 - 9:30 pm, ridiculous. I had to tell the guy at hour 6 we needed to be done for the day regardless if it was done, and that he could come back the next day, but he didn't want to do that as it was his day off...

Then the next day their modem stopped working. I called for service, and silly me thought they'd get right on it since I just endured a 7 hour install, oh no they were too busy, so I had to wait a week. But "LXQ" (wouldn't/couldn't give me her name) said she was on her way to a meeting, but she would find me something sooner she promised, and call me back that afternoon. No Call. Also, LXQ said for me inconvenience they credit me for the month's service- got my bill yesterday- she actually ADDED it so I was charged double. Spent 2 hours on the phone to get that sorted out.

Now 2 weeks later I still have the 100+ foot cable running across my lawn and I can't mow, seems they forgot to have the utilities come and mark existing lines so they can bury it, now scheduled out 2 more weeks. This company is the most disorganized and sloppy company I have ever worked with. All this in just 2 weeks! Unbelievable
I Hate Hate Hate this company already.

FOX LAKE -- For starters, I tried to disconnect my service back in January 2016 due to being relocated for work. After talking with a representative they told me that an early termination fee of $170 should be waived due to service not being available where I was relocated. Here I am in June 2016 and I have received a bill for close to $500 (after not receiving anything from Comcast) from a collection agency! I have an electronic bill dated February 2016 with a remaining balance of $51. I never paid this due to speaking to a rep that said the early termination fee should be waived.

Again, I spoke with a representative that said that it should be waived, which seemed as though I was going to actually get a credit. Now after getting the bill of close to $500 another rep is telling me I was misinformed and owe this ridiculous remaining balance!!! Do not use Comcast, they are crooks!

Please expect to take 60-90 minutes out of your day, get transferred multiple times, spend more time on hold than talking with someone, and probably not have your issue resolved when you call into Comcast. By the way, your rates are going up, unknown to you, and you will get the run around by someone who speaks broken English as to why your bill is never the same amount each month. Good luck.

TUCSON, ARIZONA -- Comcast is HYPOCRITICAL using credit reporting agencies. While using this Practise Comcast refuses to contribute previous account information on behalf of any customer. Comcast WILL NOT use previous Comcast Customers Account. Information to determine eligibility opening an account. This is REGARDLESS of how good of a customer you were! I had 2 different subscriptions. NEVER missed a payment! Looks like you can miss a payment or more - Comcast doesn't care! Comcast does not use that info anyway!

I am demanding, [EVERY COMCAST CUSTOMER SHOULD], Comcast enter previous Comcast Account information in the Credit Reporting Agencies! If Comcast is going to determine a customer's eligibility for an account, using a credit score from one of the three credit reporting agencies! Just tell Comcast if they do not then you will go to another service company.

Remember if Comcast will not do as you want - YOU CAN CHANGE! Discrimatory practises for Not Wanting Credit - cash only. (ID Theft 2003 & 2004 - After Chapter 11 - MY debts cleared - Made choice never have credit again - Why make it easy for someone else?!)

NEW JERSEY -- HOW DISGUSTING! I got new services and the next day a piece of garbage calling itself Evett called me to rudly inform my services will be cut right away and actually did. REASON: Then trash said it found an old 500$ bill from 2010. IDIOTS I just signed up to pay 200$ a month for 2 years and your concerned over 500$ The worst part is the OFFICE OF THE CEO stated they are "POWERLESS" over this trash that works for them. Tell me how in the hell a boss is powerless over his employee???? WORST OF THE WORST they do not care about how this is how a new customer is treated. all I can say is VERIZON VERIZON VERIZON yea they are too powerful for their own good to but they don't show it much.They WILL be nice to you!

MEMPHIS, TENNESSEE -- I moved into a new home and tried to transfer my service. I called Comcast well before I moved to set up the transfer, now I've been in my new home 11 days and still no service. Technician came out as originally scheduled, but the cable line had not been run to the house so he said he would have someone run the cable and he'd be back that afternoon. No cable was run and I never heard from him again. A day of work wasted.

Then after many hours on the phone with numerous different people, I got nowhere. Each person we talked to gave us dates for installation but then someone else would call and show no record of our previous conversations. Everyone we talked to told us something different. To be fair I like the product Comcast has. I tried DirecTV at one point because of issues with Comcast service, but their product isn't as good in my opinion. So I'm stuck with Comcast at this point.

Comcast should hope they never have any real competition, they will be gone. Amazing to me they are in business! Calls to customer service are to people all over the country and NO one knows what the other is doing. Comcast is the biggest joke company I can remember dealing with. Comcast Service Sucks!!

AURORA, COLORADO -- I would rate them 0 stars if possible, Spent 3 hours between xfinity chat, and phone calls and each of the 7 different representatives gave me a different story. Was told that they could not reset public wifi hotspot, even though they did about a week ago. Was also told that they do not offer 2 separate one hour free use of public wifi hotspot when I have used it before. Last Representative told me that the person that owned public wifi hotspot turned off internet access, My computer will not connect, but my cell phone does connect to public wifi hotspot with no problems. I work on computers and networks and explained this to all 7 reps and told them I just needed the wifi hotspot in my building reset, but was told they could not do it even though they just did it about a week ago. Even had one representative hang up on me. Absolutely worst customer service, would recommend any other internet provider, at least they won't have 7 different reps between the chat, and 3 different phone lines [(800) 934-6489, (800) 266-2278, and (866) 366-5756] each telling customers (aka me) something different. They also claim to offer 24/7 support, but one representative said I had to call back during normal business hours to talk to someone else to fix problem. If you enjoy being lied to and told whatever to get you off the phone then this is the service for you, If you want a service that is willing to actually do their job and offer customer support, then go with just about any other internet provider. The reps I spoke with that I got names for are Savina or Sabrina (wasn't clear), Rene, Ella, Bill, and Ramon (on chat). I did not get the name of the first representative I spoke with and did not get the name of the representative that hung up on me. So in conclusion if you enjoy being lied to and not getting support for internet problems, then this is the service you want!!!

VA, VIRGINIA -- Channel 806 for the Thursday night and Monday night football is very bad connection. Spotty and jumpy. Wi-Fi is slow, TV sucks **. Explain to me why the ** I am spending 225 a month for this **. You suck so ** bad. You got three days and I am going to Dish!