Comcast Makes Mistakes and Covers Them Up
RICHMOND, VIRGINIA -- To Whom It May Concern:
I am a very angry customer (or about to be ex-customer) of your Comcast cable company. For over two years now, I have enjoyed your companyâs service, especially the WWE pay-per-views that I purchase every month. But, as of January. 28th, 2007, I can no longer accept this brutal mistreatment of a loyal customer.
On the 4th of August, 2006. My girlfriend and I put in a request to transfer services to our new apartment. I wrote a check, (which is enclosed) for 90.00 dollars for the first monthâs bill for our new apartment. So, my girlfriend and I moved into our new apartment under the idea that everything was taking care of cable wise. Three months pass and I look at our cable bill and see that we are paying way over the amount that was quoted to us, even after all the pay-per-views. We call our local Comcast and a customer rep was very helpful in assisting us. Come to finds out, that we were being charge for a bunch of extra options that we didnât even have... We had been charge for internet, additional cable channels, such as Showtime and another movie channel that we did not sign up for, and we were charged for two DVR boxes and two remotes. Which in reality, we only have one box and one remote. And on top of that, we only had cable in one room. So, the sale rep credited us back all of our fees from the internet, extra cable channels and the extra box and remote that we were being charge. She also sent out a tech. to give us another DVR box for our second room. The tech came the very next day, which was on a Sunday, and did a great job in installing everything. That is how you are supposed to treat a customer.
But a month later, it was totally different and I couldnât believe this was the same company who had been treating us fairly. A month later our cable service was disconnected with no notice or anything. I called Comcast and they actually told me that we were three months behind on our bill... (WHAT!!!) Comcast stated that we owed over 400.00 dollars on our bill. After further argument and researching, I found out that these quotes were false. Yes, I do admit, the last check that my girlfriend and I wrote did bounce, it was written off of the wrong account, and I even told the customer service rep. that and we will fully pay the amount and any fees with that check, that was our mistake. But, come to find out, that the 90.00 dollar check that I had written to Comcast back in August for the first months bill, went to the wrong account. Then, once they found out that it went to the wrong account, they refunded my check to the account at my old address... Comcast also owed us 188.00 dollars for internet services that where never requested in my new apartment. Comcast said that the work order stated that the tech. that set up my new apartment came inside and set up the internet. (THAT IS A LIE) First of all, it took the tech. a week to come out to set up our new apartment, and when he did finally come, the only thing he did was check the outlets, because I had already hooked up my cable because I kept my same DVR box.
Now that leaves us with the problem today, January 28th, 2007. Comcast said that they would not turn on my service until all balances are paid. Over 400.00 dollars in our new apartment and a back old balance of 270.00 in our old apartment. (WAIT) For one, we never had a back balance in our old apartment; that was all paid-up. BECAUSE I know, you canât transfer cable in the same name to another address if there is still a balance, so where did they come up with 270.00 of cable fees in my old apartment. I even ask the lady, to make sure, whoâs name the cable is under, and she said the accounts are under both names. Really, I didnât know you can open up a ton of accounts in the same name, thatâs news to me!!! And the fact that the work order said that he install a modem and internet in our new apartment, really, our laptop crashed well before we moved into our new apartment, so what computer did he hook it up to??? We donât owe any money on any old address and we donât owe over 400.00 dollars either. I didnât authorize that 90.00 check to go anywhere but to my new apartment on my new account, not on some other personâs account and then to an old (made-up) account that was pulled out of thin air. So minus that 188.00 dollars, also that 90.00 dollars from this ridiculous 400 dollars plus bill and you get something like 145.00. That is how much that I agree to pay, 145.00 and plus the returned check fee of 36 dollars. That is all that I will agree to pay, and we didnât have cable for half of January so, prorate that.
Also, the customer service rep. was very nasty, Thomasine Carter... And her number is 804-266-1900 and her extension is 7417, she laughed and giggled on a number of occasions, it wouldnât be so funny if this was to happen to her... The young girls that I spoke to about this same account through this month and last were way more professional then her, you should listen to all the recordings since December. The number I call from was either (937) 603-1730, (804) 287-6569, or (804) 349-8881. One young lady named Maria was very knowledgeable and helpful. Ms. Thomasine Carter also refused me when I asked countless times to speak with a supervisor. I am pretty sure that if I call any other business and ask to speak with a supervisor, unless he or she is not busy, I will get a supervisor. Ms. Carter flat out told me that her supervisor is not going to deal with this today, (please listen to the recording) of January 28th 2007, at 1:30pm. And whoever the supervisor on duty was that day, needs to be fired for lack of a backbone!!!!
So again, I will pay the amount of 145.00 and the return check fee and that is it!! I am in the process of terminating my account and service with Comcast and I will be DISABLING THE CABLING and moving to DIRECTV. As a customer I have never been treated like this and I will make sure and tell everyone I can about the heinous mistreatment that I have been met with by Comcast. No one is perfect, and computers mess up to, if you make a mistake, donât cover it up, admit IT and correct IT, so we can all go on living our lives. Thanks you for attentionâ¦
Very Angry Customer/ Ex-Customer,
Brooks J. Blake