FLORIDA -- The advertised contract price for service does not include all the mandatory equipment you are forced to lease from Comcast in order to use the service. They add every possible miscellaneous charge they can (postage, service call, technical assistance) even when you didn't request it and it didn't solve any problem. When you call to rectify mistakes and unfair charges, it takes far too long to navigate through the electronic ignore queue choosing from umpteen options, none of which often remotely align with the reason for the call.
When you finally reach a living human being, more often than not their English is barely intelligible, they cannot comprehend the nature of the problem, and they are not authorized to do anything about it. Eventually calls are "escalated" to another operator and you then try to explain it all over again. Never once in all the times I have called with a problem has any "customer service specialist" at any level ever asked me the one simple question they should; "What is it you need?" Instead, you are subjected to a counterproductive delivery of a seeming unending litany of scripted responses that serve no purpose other than to waste time.
I saved the text of the last online chat to show anyone who thinks I am hydrolyzing my experience. It would be funny if it were not so frustrating and blood-pressure-raising. The always polite but always unresponsive responses lead me to believe the person on the other end has no prior experience with human interaction much less with technical problems.
ISLAMORADA, FLORIDA -- I am so outraged with Comcast! I sign up for their "Bundle pack" at one price!! I have never seen that price on my bill!! Ever. I get letters once a month. Why the bill is going up... New box, less channels, etc. Unreal. A letter today, I will be billed additional 10 for a 4th box I have. I never had 4 boxes or tv!! I call, it's a 1/2 day on the phone. Need serial numbers, etc... Move furniture, etc. Get her 2 numbers. The guy downstairs not available. She says she will call me back at 4. Never calls.
I am right now on hold after a new guy tells me, "can't find all that info" I am being charged for a 3rd box... I am paying for 2... What the hell is wrong here!!! I am on hold so long I have time to write this! It is appalling, extortion, the worst business I have ever dealt with! Don't watch any tv if you have to call or consider Comcast. The worst!
FRANKLINVILLE, NEW JERSEY -- I moved in in May. Comcast is the only service in my area. I was with DirecTV for 7 years and never had problem like Comcast has given me!!! Since May there's been a TV if not both with something going wrong. From no DVR to no channels to now our internet kicking you off every other hour and so much more. Then when you call they put you on hold forever. I pay close to $200 a month and this is the service I'm stuck with. I even had a employee argue with me over them being the best!!! Comcast is a joke and they don't care about their customers or the service as long as they get paid!!!
HYATTSVILLE, MARYLAND -- I called Comcast to request a service transfer to a different city of MD. We agreed upon the date to return all of the equipment. To my big surprise the service was disconnected few days later. When I returned them they apologized and opened a new account under my name. One week later again it was disconnected. I called to complain and they fixed it. Again after few days it was discontinued. They told me that I needed to call the Collection Department. When I contacted them they asked me to provide a credit card for payment of the amount of $332.98. I requested a detailed explanation about the amount. No one in Comcast could explain, but still they want the money.
Every time I talked to one of them it was a new story. Finally a CS went over the whole year payment history to conclude that I used a credit card that was declined in July 2013. I was happy to ask at least the last four numbers of that "so called credit card" since there was not any such thing. They promised to fix their mistake. However they never did despite their lack of evidence. It does affect my credit for no good reasons and they keep dropping the ball.
FORT WAYNE, INDIANA -- Telephone, internet, and TV all went out. TV was fixed over the phone by resetting cable boxes. Scheduled appointment to have internet and phone looked at. Received email on iPhone (which is part of Comcast voice mail service) that because we didn't answer the phone when they called one hour before the appointment, the appointment was cancelled (remember phone was out of order).
Rescheduled appointment. Wife and I sat with front door open, waiting. After approximately 6 hours, received another email that said appointment was cancelled because tech showed up at door and nobody was home (a complete fabrication). Eventually found out that I had to change the phone number on my account to a cell phone so they could call. 10 hours later, a tech showed up and had the problem resolved in 10 minutes. Comcast needs to move their call center from offshore back to the states and train their operators that when a customer reports a phone out of order it will probably be impossible to reach them via phone.
SAINT CHARLES, ILLINOIS -- Beware of Comcast's lying sales reps. They will promise you whatever you want to hear then not follow through. A sales representative promised me that if I switched from AT&T, I would be given the same package at the same price. I have an invoice to back it up. I had DVR service on both of my TVs with AT&T but when Comcast set us up, all we received was a regular digital box on one TV and a very limited box on my second TV, and we were told we need to pay more for the DVR service. This is deliberate bait and switch consumer fraud and I will no longer deal with a company that is guilty of fraud. They should be shut down.
WALESKA, GEORGIA -- Paid a deposit of $50.00 for an installation at my res. The young man that was sent out to do the installation said that he could not do the work because my home was a 2-story dwelling and he could not make the hook up. It took me several hours and numerous phone calls too many different numbers to finally reach customer NO service. by this time I was very ** off for the length of time it took to talk with someone.
After all this, COMCAST debited my account for the deposit but I was told that it would take 30 days for me to get reimbursed MY money, not COMCAST'S money. If it is going to take 30 days, put interest on the deposit. P.S. everyone I talked to before I talked to someone at Comcast told me that COMCAST'S service was awful!
MURFREESBORO/NASHVILLE, TENNESSEE -- OMG!!! I've been with Comcast for about 15 years and its customer service has gotten worse and worse. I have never had as bad service in my life. Long, long, long wait times. IF you want to wait that long to finally get someone and then to be transferred around then get disconnected many times. UGH!!! I even went and got a new box today and it still fixed NOTHING. I even talked with a supervisor today and he told me a tech would be here today. NO TECH showed up or even called.
AT&T will be at my house at 9:00am tomorrow. Screw Comcast. They apparently do not need my money so they will no longer have it and I hope more people will get fed up and move their business also. Thanks for letting me vent.
BATTLE CREEK, MICHIGAN -- I called to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF. I called and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fees they have cost you.
They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
LOS ALAMOS, NEW MEXICO -- My sister and I were going to get Comcast and Xfinity in our new home. When we called to set it up everything went smoothly. They said they were going to send us everything we need in the mail and someone would come to hook up the connection on the 9th of August. We got our Internet modem in the mail and realized they never sent the cable box. We figured someone would bring it when they came on the 9th.
On the 9th we waited all day for someone to show up but they never did. When we called to find out why no one had showed up everyone we talked to was very rude. Two people even hung up on me. Finally someone told us they would reschedule the appointment but they couldn't get anyone out until the 20th of August and our monthly bills were going to be 30 dollars more than we were originally told.
Very fed up, we decided we were going to cancel our service and go through someone else. When we called to cancel we were told we were not going to be billed and we were no longer associated with their company. All we had to do was take the modem back. Well, yesterday we got our first bill from them even though we had never set up any of their equipment. So we had to call back for a second time to cancel again. And now I am waiting outside their store that's supposed to be open to return their modem and there is no one in the locked office. I am never going to use or recommend Comcast to anyone.