Comfort Inns, Suites & Hotels

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2.3 out of 5, based on 14 ratings and
45 reviews & complaints.

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Disgusted With Customer Service and Unauthorized Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILWAUKEE, WISCONSIN -- I have never been so disgusted in my life!!! We stayed at Comfort Inn in Milwaukee Wisconsin at the end of June 2012 with a Lia Sophia conference. Everything was ok minus the fact I needed a refrigerator for my medicine which they say they have and was told they didn't have any. I had literally been released from the hospital the day before we went and needed my medicine to be refrigerated. Strike 1.

They have a front desk clerk named ** who was rude multiple times when we were there for our three nights. We checked out and all charges came off credit card 2 days later which was only supposed to be for incidentals. We paid cash for our room so our balance was 0 on receipt when I checked out. So when a week later Comfort Inn charges my account again!

I don't understand how they charge my card a week later when I obviously did not approve it because I'm now back in Ohio! I was disgusted so after three days of phone calls on the third day I finally get a hold of the manager but not after being treated unbelievably baddd by the front desk clerk ** again!

The general manager assures me it would be fixed that day. Check my bank an hour later and not only did they not fix it - they charged me again! Now my account is overdrawn. I have all kinds of fees from my bank and once again can not get a hold of anybody. When I call back at 2 in the afternoon there is no one there again who can help me! Can not believe this. I have more in overdraft charges than the entire rate I paid for the stay!!! So still waiting for a call from someone to fix!!

Meanwhile still getting charged with overdraft fees. As I mentioned I had been in the hospital for 11 days before leaving so I had not worked in a month!!! So now I have no way to cover their 400$ mistake and they are doing nothing to fix the charges with my bank!! Disgusted - it's fraud! I did not authorize these charges they are stealing from me and I have called for three days trying to get help and instead they charge me again.

And to top it off I was treated very badly by ** who yelled at me while I was crying on the phone explaining that I needed someone to help me! I will never stay at a Comfort Inn again! Be careful if you give them a credit card because they will steal from you!

     
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Do You Value Your Safety in a Hotel?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- Took my family and our friendly beagle dog to Comfort Inn & Suites Nanuet N.Y. location. Turned out to be a horror story shortly after. Wasn't there for more than 4 hours when my dog was mauled by 2 American Terrier Pit bulls in the back returning from walking dog in the dark in the back. Thank God the area has a wonderful Hospital called Valley Cottage Hospital. Family dog required life-saving surgery and stitches to close some gruesome wounds caused by these 2 attack dogs. My helpless beagle almost killed, was saved by the doctor at this hospital. This Hotel is anything but pet friendly.

Another room had a German Shepherd going nuts against the glass. Wonder which room had the lions, tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me being as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don't have pets. Their lives are in jeopardy when you don't screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design breeded to fight. What parent allows small children to pet an American Terrier or German Shepherd without fear of being mauled? If you have children be careful - the back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumers best interest in mind.

To wrap up this disaster Hotel says it's pet friendly and since they don't care what kind of animals they take in I would agree. However that makes it no human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear. There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel. Good Luck.

     
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Do Not Stay Here
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MINOT, NORTH DAKOTA -- Reservation booked online 11-3/13-11/8/13. Checked in and requested a wake up call that never came because the clock did not work. No USA Today in the lobby, no replacement coffee or cups in the room, desk power not plugged in, lamp did not work, no nightly linen change, eggs cold at breakfast, and toilet seat loose.

Incredibly, this hotel is virtually brand new and I experienced many of the same problems the prior week when I stayed there. Although the staff eventually handled most problems within two days, I requested a refund of 2 nights under the Choice satisfaction guarantee and neither the GM or front desk manager would return my calls or emails and corporate would not honor the guarantee, deferring to property management who would not address the situation. I moved over to the La Quinta for the remaining six weeks of my project.

     
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Filthy and Worst Service
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Rating: 1/51

ATHENS, TENNESSEE -- There was only one person working in the entire motel. He refused to give me any military or AAA discounts off their $129 price and said it was not their policy because they don't have to since they can book all the big corporations in the area. So since my elderly handicapped mother and I were too tired to go elsewhere, we took the room.

My pull-out bed was filthy with debris and dirt and I had to put the sheets on it myself. The king-sized bed for my short Mother was so high that she had to climb on it. And we needed another blanket and a toothbrush and toothpaste so I called the front desk to have someone bring it to me because I was too tired from driving all day. The clerk said I had to come down and get it. Mom and I were already upset and wanted to leave and get our money back, but the clerk refused to give us a refund saying it's against their policy.

There was no comfort at all! I suggest you go to another hotel because this Comfort Inn in Athens, Tennessee doesn't care about you at all! Oh, and I witnessed the clerk hang up on a telephone customer just because the customer was angry with the clerk's answer.

     
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Bad Service and Felt Rushed to Get Out
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Rating: 1/51

HOUSTON, TEXAS -- My husband had to go to school for Mercedes Benz for a week. They booked us at the Comfort Suites Choice Hotels for a week. When Friday came I asked if I could stay past the checking out time since my husband would not be finished at his school until 2/4 pm. The lady at the front desk reluctantly agreed until 1:30 pm. When I had to go get something out of my car and came back the key no longer worked! I asked the cleaning woman to open my door and asked what can I do about the situation, she just kind of shrugged it off and told me to just ask the other cleaning woman to open it for me!

What a pain in the butt that was! I had to load up all of our stuff by myself and had to ask that woman every single time to open the door for me! I really felt like if I stayed there for free! I will NEVER stay at another Choice Hotel or Comfort Suites again! Very bad experience and apparently I'm not the Only ONE with a complaint!!!

     
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Dirty Rooms, Rude Staff, Faulty Credit Card Charges for $300.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper overlooked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are overlooked and not cleaned regularly.

Two days later I notice my account was overdrawn because they charged me $300 saying I smoked in the room. I called and talked to **. I told her it wasn't me, she said housekeeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge ** the front desk clerk told me they aren't in town.

     
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Loud Highway Traffic from I95
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT WENTWORTH, GEORGIA -- Checked in hotel on Monday April 22nd with reservations for 6 nights. I checked out the next morning because I was up all night unable to sleep due to the loud noise from interstate 95. The noise was so loud it was if though my bed was in the middle of interstate 95. I called the front desk to complain and was told by the desk clerk that they were aware of the traffic noise because other people complained. She offered to place me in another room @ 3:30 am. I moved and you could still hear the traffic noise.

So the next morning when I went to check out spoke with the manager, he was rude and did not apologize but again stated that people complain but not all of them, and since I had a discounted rate then those are the rooms that you get. I was in the Savannah area on business all week. That was the worst hotel experience I've ever had.

     
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No Comfort at Comfort Inn
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out within a 2 hr window that the room was going to be needed for the next day. I called ** the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me.

I called ** back begging for her to understand. Her words were, "I don't like my family. I really don't care about yours." She put me on hold then another lady came on who said that something came up and ** had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NO.

     
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Never Again!
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Rating: 4/51

RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter. Whenever I travel, I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.

     
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Item Left in the Hotel Room - Was "Never Found"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BISMARCK, NORTH DAKOTA -- I stayed in a Comfort Suites hotel in Bismarck, ND and noticed when I got home that I was missing my cell phone charger and my camera. When I called the hotel they told me they found my cell charger but not my camera. I tried not to jump to conclusions and dug and dug through my vehicle and all of our bags but the camera was nowhere to be found. I knew I had left it sitting on the nightstand right next to the alarm clock.

I called three times begging them to just check the room and look behind the nightstand to see if it had possibly fallen on the floor. I even told the head housekeeper that it was not even about the camera but the memory card inside contained every picture from my daughter's birth until she was 16 months old. Needless to say I have not recovered my camera and all of those pictures have been lost, thankfully most of them had been uploaded to my computer.

They were not sympathetic at all about my situation. I am very much aware that the hotels are not responsible for lost/stolen items but as a person you should have some morals! My camera was stolen from this hotel and it really saddens me that all those pictures on the card inside are lost forever.

     
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