Comfort Inns, Suites & Hotels

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2.2 out of 5, based on 13 ratings and
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Disgusted With Customer Service and Unauthorized Charges
Posted by on
Rating: 1/51
MILWAUKEE, WISCONSIN -- I have never been so disgusted in my life!!! we stayed at Comfort Inn in Miwaukee Wisconsin at the end of June 2012 with a lia sophia conference. Everything was OK minus the fact I needed a refrigerator for my medicine which they say they have and was told they didn't have any. I had literally been released from the hospital the day before we went and needed my medicine to be refridgerated. Strike 1

They have a front desk clerk named Katie who was rude multiple times when we were there for our three nights. We checked out and all charges came off credit card 2 days later which was only supposed to be for incidentals. We paid cash for our room so our balance was 0 on receipt when I checked out. So when a week later Comfort Inn charges my account AGAIN! I DON'T UNDERSTAND HOW THEY CHARGE MY CARD A WEEK LATER WHEN I OBVIOUSLY DID NOT APPROVE IT BECAUSE I'M NOW BACK IN OHIO! I WAS DISGUSTED SO AFTER THREE DAYS OF PHONE CALLS ON THE THIRD DAY I FINALLY GET A HOLD OF THE MANAGER BUT NOT AFTER BEING TREATED UNBELIEVABLY BADDDDD BY THE FRONT DESK CLERK KATIE AGAIN!

The general manager assures me it would be fixed that day. Check my bank an hour latet and not only did they not fix it they CHARGED ME AGAIN! Now my account is overdrawn. I have all kinds of fees from my bank and once again can not get a hold of anybody when I call back at 2 in the afternoon there is no one there again who can help me! Can not believe this. I have more in overdraft charges than the entire rate I paid for they stay!!!! So still waiting for a call from someone to fix!!

Meanwhile still getting charged with overdraft fees. As I mentioned I had been in the hospiptal for 11 days before leaving so I HAD NOT WORKED IN A MONTH!!! So now I have no way to cover their 400$ mistake and they are doing nothing to fix the charges with my bank!! DISGUSTED IT'S FRAUD! I DID NOT AUTHORIZE THESE CHARGES THEY ARE STEALING FROM ME AND I HAVE CALLED FOR THREE DAYS TRYING TO GET HELP AND INSTEAD THEY CHARGE ME AGAIN. And to top it of I was treated VERY BADLY BY KATIE WHO YELLED AT ME WHILE I WAS CRYING ON THE PHONE EXPLAINING THAT I NEEDED SOMEONE TO HELP ME! I WILL NEVER STAY AT A COMFORT INN AGAIN! BE CAREFUL IF YOU GIVE THEM A CREDIT CARD BACAUSE THEY WILL STEAL FROM YOU!
     
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trmn8r on 07/06/2012:
If you are getting overdraft fees it sounds like you used a debit card, not a credit card.

One of the things I love about credit cards is stuff like this I never see - if a company mistakenly or temporarily charges me, by the time my statement is issued the charges have been refunded. I pay in full every month, so there is no interest involved.

Hopefully all this will get straightened out, and either the overdraft fees will be covered by the hotel or forgiven by the bank.
Kris10 on 07/06/2012:
Contact your bank/credit card company immediately and find out the procedures for processing a dispute. It may take some time, but they should help you fix it. You do still have the receipt that says you paid in person and if you have any other receipts for the second and third time you were charged showing you were back in Ohio, that would bolster your case as well. Go to the branch to file a dispute, if you can. Good luck.
onlooker on 07/06/2012:
As Kris noted - please go to which ever bank issued the card, talk to what ever company issued the card. Make a list of exactly what you said and did, and who you talked to at the hotel, and when.
The more you can document what happened and show the -0- balance bill, the better.
Stay calm, and good luck.
CowboyFan on 07/06/2012:
TRMN8r is right, realize that a debit card is not a credit card. Using a debit card for this type of charge is giving the hotel a direct line into your bank account to take money out of it. Always use a credit card for such things, because if you are overcharged you can dispute it and resolve it with the next 2 months, instead of having to fix it immediately.
jonthethird on 07/06/2012:
With cards, the Hotel will often put a hold on a certain amount to make sure they get paid. It can take up to two weeks to get the hold off the account. The money is in your account but not accessible.
Cwazychicken on 07/07/2012:
many hotels, if you use a debit card, place a hold for a deposit or your hotel stay. If you did not have the funds in your bank, that would make your credit card go negative and the hotel would keep processing it. If you did not authorize these charges, contact your bank and file a dispute, they will investigate it and I'm sure take care of any late fee problems.
rls010659 on 01/17/2013:
I hope none of you ever have to stay at the Comfort Inn Athens TN. The only polite desk clerks are a man named Paul and a woman named Ashleigh. The others seem snooty and somewhat rude. So be careful. And beware of housekeeping, they have sticky fingers. The mgr Neil Mistry is a little pervert. Very touchy freely with young attractive women. If you have to make a complaint, its best to call or email corporate. Talking to the mgr is just wasting your time and breath.
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Do You Value Your Safety in a Hotel?
Posted by on
Rating: 1/51
NEW JERSEY -- Took my family and our friendly beagle dog to Comfort Inn & Suites Nanuet N. Y. location. Turned out to be a horror story shortly after. Wasn't there for more than 4 hours when my dog was mauled by 2 American Terrier Pit bulls in the back returning from walking dog in the dark in the back. Thank God the area has a wonderful Hospital called Valley Cottage Hospital. Family dog required life-saving surgery and stitches to close some gruesome wounds caused by these 2 attack dogs. My helpless beagle almost killed, was saved by the doctor at this hospital. This Hotel is anything but pet friendly. Another room had a German Sheppard going nuts against the glass. Wonder which room had the lions tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me being as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don’t have pets. Their lives are in jeopardy when you don’t screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design breaded to fight. What parent allows small children to pet an American Terrier or German Sheppard without fear of being mauled? If you have children be careful the back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumers best interest in mind.

To wrap up this disaster Hotel says its pet friendly and since they don’t care what kind of animals they take in I would agree. However that’s makes it no human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear .

There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel.

Good Luck
     
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Cwazychicken on 03/28/2012:
Not all pit bulls are bad dogs. Its how the owner treats them. In this case, I would have to assume its the owners fault that these dogs are so vicious. My friend has a few and they are nice as can be, including to kids...she raises them properly. There is a lot of bad publicity about these dogs. I am sorry your dog got hurt though, I am. I am going to guess that your dog was outside and not in the hotel room?.

Btw, its not the hotels responsibility for the dog that attacked your dog. It is the owners of the dog that you should complain to.

Am sorry the manager could not help you but theres really not much they can do in this situation.
clutzycook on 03/28/2012:
Agreed, Cwazy. Was your dog on a leash? Did you call the police and file a report? Did you try to get the name of the attacking dogs' owner?
Anonymous on 03/28/2012:
The hotel is not responsible for the actions of it's occupants, or their pets. To put this in perspective, if the OP had walked out back and got in a physical altercation with another guest, would they blame the hotel? Or call the police? The latter of course. No different with the pets.
dan gordon on 03/29/2012:
how many hotels routinely deal with pet emegencies??agreed that just because they accept pets it means little as a 'review'. Your title is also very misleading. Are all Comfort Inns to be avoided?
trmn8r on 03/29/2012:
I place the responsibility for ALL of this squarely on the shoulders of the owners of those 2 dogs.

I don't see anything the hotel did wrong.

About 6 months ago, my dog was attacked by an unleashed neighbor's dog. When I attempted to help her, the attacker slashed my hand open. The owner drove me to the hospital and paid for the bill, acknowledging responsibility. What did the owner of these two pill bulls do?
BigAl on 03/29/2012:
Clutzy asked if the dog was on a leash. Not a bad question but had this dog been on a leash that fact would have been mentioned. Since somebody stuck up for pit bulls let me mention this about German Sheppards. Many guide dogs are German Sheppards. I guess I could be considered an animal lover since I have a dog but I would never stay in an animal friendly motel.
Princess W on 04/14/2012:
Wow Michael, you have spent a lot of time to tell your story to everyone that will listen. The problem here is that you accidentally opened the sliding glass doors to the wrong room and walked in on two dogs that didn't know your dog from a hole in the wall. Yes, indeed it was unfortunate and thankfully the medical attention your dog received at Valley Cottage Animal Hospital saved his life. The hotel was not at fault in any way and did everything to accommodate you in the care of your dog. If you are mad at anyone, you should have gone after the owners of the dogs to see if they were going to give you any money toward the medical expenses. Sadly, you have no one really to blame but yourself for the error.
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I Would Have Rather Slept At A Bus Depot
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DOWNTOWN KANSAS CITY, MISSOURI -- I checked into Jacuzzi room 130 at 2pm on 10/25/08. The room was filthy, had not been vacuumed and there were dead bugs on the floor. The Jacuzzi tub hadn't been cleaned so I had to wipe out the tub before use. Also, the caulking around the tub was tearing away, and the cold water handle would not turn off without turning it a lot. It kept spinning in circles and I had to find a happy medium to get it to turn off.

Housekeeping came to my door not once, not twice, but THREE times in the first two hours of checking in trying to deliver me towels. Had they spoken English, I probably could have gotten them to clean out the tub. Upon the first interruption, I put up the Do Not Disturb sign. The second disturbance, I had to point to the sign on the outside of the door. The third time, I was asleep and they came into the room anyway, just to deliver the towels I told them I didn't need. Around 6pm, I needed change and stood at the front desk for over 10 minutes without ever being acknowledged. There were people behind me waiting to check in, so I decided to go back to the room and order pizza.

About 20 minutes later, I went back to the front desk to get change, and the gentlemen behind me were just being checked in. It took the clerk over 20 minutes to check in the guests that were already pre-registered to the hotel. As I was waiting at the desk to get change, my husband attempted to call the front desk on three separate occasions to inform them that we were ordering pizza, only to be hung up on all three times. After dinner, I decided to take a shower. I believe there is faulty wiring in the room.

I attempted to use their blow dryer, which I could not get to initially work. After switching the safety switch on and off a few times, the blow dryer did come on, but all the lights in the room flickered. The light above the sink where the blow dryer was plugged in completely turned off after making several crackling noises. I promptly turned off the blow dryer and unplugged it from the wall. I also noticed scorch marks next to the wall lamp on the left side of the bed's headboard.

At checkout, our stay got even worse. I was charged more than $60 over the rate of the room, and the Vicki, the front desk clerk attempted to double charge my account on checkout. When my husband's card wouldn't accept the second charge (the same bank account), she stated she credited one card then charged the other. When my husband asked her why she did that, it was "because I told her to" which I did not. She told me I would have to call my bank because it was their problem, not hers. I asked her to call her manager, and she refused to do so.

I asked her for the corporate number to see what could be done, and she ignored my request, telling me she was too busy when no one else was at the desk. Upon asking her again, she became hostile and rude, then called the police station once, then 911 because we were "unruly" then told us to leave because she had our license plate number anyway. I had to call my father-in-law to pay with his card. When he called the hotel, she put him on hold for over 7 minutes before hanging up on him. When he called back, she demanded him to fax his photo ID along with other personal information that was not needed for the transaction. The day after checkout, I checked my online banking and it showed two charges for the stay.

My husband then called the hotel manager, Pam, on Tuesday after my stay. He told her of the situation, and she said, and I quote, "You are a liar and I will not give you a refund." She kept interrupting my husband, would not listen to him, and called him a liar on several occasions. He asked if she would refund the stay, and she refused. She also said that Vicki was one of her best employees and had the best customer service skills of anyone at her hotel establishment. Pam refused to give us her last name, or the hotel owner's name. She said, "You'll have to come down here and find that out for yourself" and she promptly hung up on my husband.
     
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Principissa on 10/28/2008:
The bugs on the floor would have been my ticket out of there. No way in heck I'm staying in a place that has bugs all over it. Would have got me wondering about the ones that they didn't kill. YUCK!!
TOMBSTONE on 11/11/2008:
While I can`t comment on the things you say were wrong in your room,it is policy when accepting credit cards from people not in front of them,to provide picture I.D.& other info,to prevent scams,& wrongful chrgs on a credit card.If all what you said is truthful,the Guest Relations # @ Choice is listed on your bill,& readily available in your room,Yellow Pages,& on the Internet Site.Also,you may dispute the chrgs on your bill with your credit card co.
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Do Not Stay Here
Posted by on
Rating: 2/51
MINOT, NORTH DAKOTA -- Reservation booked online 11-3/13-11/8/13. Checked in and requested a wake up call that never came because the clock did not work. No USA Today in the lobby, no replacement coffee or cups in the room, desk power not plugged in, lamp did not work, no nightly linen change, eggs cold at breakfast, and toilet seat loose. Incredibly, this hotel is virtually brand new and I experienced many of the same problems the prior week when I stayed there. Although the staff eventually handled most problems within two days, I requested a refund of 2 nights under the Choice satisfaction guarantee and neither the GM or front desk manager would return my calls or emails and corporate would not honor the guarantee, deferring to property management who would not address the situation.

I moved over to the La Quinta for the remaining six weeks of my project.
     
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Filthy and Worst Service
Posted by on
Rating: 1/51
ATHENS, TENNESSEE -- There was only one person working in the entire motel. He refused to give me any military or AAA discounts off their $129 price and said it was not their policy because they don't have to since they can book all the big corporations in the area. So since my elderly handicapped mother and I were too tired to go elsewhere, we took the room. My pull-out bed was filthy with debris and dirt and I had to put the sheets on it myself. The king-sized bed for my short Mother was so high that she had to climb on it. And we needed another blanket and a toothbrush and toothpaste so I called the front desk to have someone bring it to me because I was too tired from driving all day. The clerk said I had to come down and get it. Mom and I were already upset and wanted to leave and get our money back, but the clerk refused to give us a refund saying it's against their policy. There was no comfort at all! I suggest you go to another hotel because this Comfort Inn in Athens, Tennessee doesn't care about you at all!

Oh, and I witnessed the clerk hang up on a telephone customer just because the customer was angry with the clerk's answer.
     
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annaisgro63 on 10/21/2013:
Also the sink in the bathroom was almost as high as my mother and me.
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Bad Service and Felt Rushed to Get Out
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Rating: 1/51
HOUSTON, TEXAS -- My husband had to go to school for Mercedes Benz for a week. They booked us at the Comfort Suites Choice Hotels for a week. When Friday came I asked if I could stay past the checking out time since my husband would not be finished at his school until 2/4 pm the lady at the front desk reluctantly agreed until 1:30 pm when I had to go get something out of my car and came back the key no longer worked! I asked the cleaning woman to open my door and asked what can I do about the situation, she just kind of shrugged it off and told me to just ask the other cleaning woman to open it for me! What a pain in the butt that was! I had to load up all of our stuff by myself and had to ask that woman every single time to open the door for me!

I really felt like if I stayed there for free! I will NEVER stay at another choice hotel or comfort suites again! Very bad experience and apparently I'm not the Only ONE with a complaint!!!
     
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Bee on 09/16/2013:
I went to the Comfort Suites website to check and see what the check in and check out times were for the hotels in Houston. There are several and the check out times are split between 11 am and 12 pm, so the fact that they let you stay until at least 1:30 was more than generous. Especially when their check in time is 2 pm.

How would you feel if you had shown up at the 2 pm check in time, to discover that your room was not ready yet? Would you be upset about that? There very well could have been people who were unable to check into their room on time because you stayed well past the check out time.

It also means the cleaning staff have to stay on later, because they have to wait for you to vacate the room before cleaning it for the next guests.

Also, when did you ask for an extended check out? You were there all week. Did you wait until the Friday to ask?
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Dirty Rooms, Rude Staff Faulty Credit Card Charges for $300.
Posted by on
Rating: 1/51
KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper overlooked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are overlooked and not cleaned regularly.

Two days later I notice my account was over drawn because they charged me $300 saying I smoked in the room. I called and talked to Maria. I told her it wasn't me, she said house keeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge Maria the front desk clerk told me they aren't in town.
     
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Nohandle on 09/05/2013:
We have had numerous complaints on M3C's about this same subject. Not just for Comfort Inn but many others. I've felt often it's someone in housekeeping doing the smoking and the guest, who has checked out, being blamed. We even had one member come on board and state he insisted on a room inspection BEFORE he checked out. Could you dispute the CC charge of $300.00? I'm no attorney but I don't know how legally you could be charged this fine without more evidence than that.
cmthru on 09/05/2013:
Call their corporate office. And stop using a debit card to pay for hotel rooms or anything else major. You gave them immediate access to your bank account. Just imagine if they entered $3000 instead of $300? You'd have a lengthy fight to get your money back.
John Nicholson on 09/05/2013:
Oh, how weak and terrified we are nowadays about tobacco smoke smell in a room. And, of course some hotels have recognized a good scam when they encounter an opportunity to make extra money from a guest who will probably never return. As "cmthru" said, make sure you never use a debit card for much of anything. Once the money is gone, it is probably gone forever. What you can do is dispute the charge, of course, even with a debit card but first escalate your complaint through corporate. They have a website at: http://www.comfortinn.com/
and are part of Choice Hotels. Good luck and hope they don't start charging people who wear strong cologne and stink up the rooms. I hate cologne and perfume. 'Course, I am naturally fragrance-free.
molly brown on 09/10/2013:
yes I did file a dispute and it is being investigated. the sad part is I work @ A quality inn for Choice Hotels for over 2 yrs now. believe me I know how to treat a hotel room.
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Loud highway traffic from I 95
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Rating: 1/51
PORT WENTWORTH, GEORGIA -- Checked in hotel on Monday April 22nd with reservations for 6 nights. I checked out the next morning because I was up all night unable to sleep due to the loud noise from interstate 95 . The noise was so loud it was if though my bed was in the middle of interstate 95. I called the front desk to complain and was told by the desk clerk that they were aware of the traffic noise because other people complained. She offered to place me in another room @ 3:30 am. I moved and you cold still hear the traffic noise . So the next morning when I went to check out spoke with the manager, he was rude and did not apologize but again stated that people complain but not all of them, and since I had a discounted rate then those are the rooms that you get . I was in the Savannah area on business all week. That was the worst hotel experience I've ever had.
     
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clutzycook on 04/25/2013:
Hotels have no control over the traffic noise. Yes, they can do things to minimize it to an extent such as soundproofing, curtains, etc.
trmn8r on 04/25/2013:
This is a helpful review for others. I'm guessing, though I didn't look, that one may find similar complaints online.
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No Comfort at Comfort Inn
Posted by on
Rating: 1/51
BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out within a 2 hr window that the room was going to be needed for the next day. I called Katie the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me. I called Sarah back begging for her to understand."her words were I don't like my family I really don't care about yours" She put me on hold then another lady came on who said that something came up and Sarah had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NO
     
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Item left in the hotel room was "never found"
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Rating: 1/51
BISMARCK, NORTH DAKOTA -- I stayed in a Comfort Suites hotel in Bismarck, ND and noticed when I got home that I was missing my cell phone charger and my camera. When I called the hotel they told me they found my cell charger but not my camera. I tried not to jump to conclusions and dug and dug through my vehicle and all of our bags but the camera was nowhere to be found. I knew I had left it sitting on the nightstand right next to the alarm clock. I called three times begging them to just check the room and look behind the night stand to see if it had possibly fallen on the floor. I even told the head housekeeper that it was not even about the camera but the memory card inside contained every picture from my daughters birth until she was 16 months old. Needless to say I have not recovered my camera and all of those pictures have been lost, thankfully most of them had been uploaded to my computer. They were not sympathetic at all about my situation. I am very much aware that the hotels are not responsible for lost/stolen items but as a person you should have some morals! My camera was stolen from this hotel and it really saddens me that all those pictures on the card inside are lost forever.
     
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