MINOT, NORTH DAKOTA -- Reservation booked online 11-3/13-11/8/13. Checked in and requested a wake up call that never came because the clock did not work. No USA Today in the lobby, no replacement coffee or cups in the room, desk power not plugged in, lamp did not work, no nightly linen change, eggs cold at breakfast, and toilet seat loose.
Incredibly, this hotel is virtually brand new and I experienced many of the same problems the prior week when I stayed there. Although the staff eventually handled most problems within two days, I requested a refund of 2 nights under the Choice satisfaction guarantee and neither the GM or front desk manager would return my calls or emails and corporate would not honor the guarantee, deferring to property management who would not address the situation. I moved over to the La Quinta for the remaining six weeks of my project.
ATHENS, TENNESSEE -- There was only one person working in the entire motel. He refused to give me any military or AAA discounts off their $129 price and said it was not their policy because they don't have to since they can book all the big corporations in the area. So since my elderly handicapped mother and I were too tired to go elsewhere, we took the room.
My pull-out bed was filthy with debris and dirt and I had to put the sheets on it myself. The king-sized bed for my short Mother was so high that she had to climb on it. And we needed another blanket and a toothbrush and toothpaste so I called the front desk to have someone bring it to me because I was too tired from driving all day. The clerk said I had to come down and get it. Mom and I were already upset and wanted to leave and get our money back, but the clerk refused to give us a refund saying it's against their policy.
There was no comfort at all! I suggest you go to another hotel because this Comfort Inn in Athens, Tennessee doesn't care about you at all! Oh, and I witnessed the clerk hang up on a telephone customer just because the customer was angry with the clerk's answer.
HOUSTON, TEXAS -- My husband had to go to school for Mercedes Benz for a week. They booked us at the Comfort Suites Choice Hotels for a week. When Friday came I asked if I could stay past the checking out time since my husband would not be finished at his school until 2/4 pm. The lady at the front desk reluctantly agreed until 1:30 pm. When I had to go get something out of my car and came back the key no longer worked! I asked the cleaning woman to open my door and asked what can I do about the situation, she just kind of shrugged it off and told me to just ask the other cleaning woman to open it for me!
What a pain in the butt that was! I had to load up all of our stuff by myself and had to ask that woman every single time to open the door for me! I really felt like if I stayed there for free! I will NEVER stay at another Choice Hotel or Comfort Suites again! Very bad experience and apparently I'm not the Only ONE with a complaint!!!
KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper overlooked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are overlooked and not cleaned regularly.
Two days later I notice my account was overdrawn because they charged me $300 saying I smoked in the room. I called and talked to **. I told her it wasn't me, she said housekeeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge ** the front desk clerk told me they aren't in town.
PORT WENTWORTH, GEORGIA -- Checked in hotel on Monday April 22nd with reservations for 6 nights. I checked out the next morning because I was up all night unable to sleep due to the loud noise from interstate 95. The noise was so loud it was if though my bed was in the middle of interstate 95. I called the front desk to complain and was told by the desk clerk that they were aware of the traffic noise because other people complained. She offered to place me in another room @ 3:30 am. I moved and you could still hear the traffic noise.
So the next morning when I went to check out spoke with the manager, he was rude and did not apologize but again stated that people complain but not all of them, and since I had a discounted rate then those are the rooms that you get. I was in the Savannah area on business all week. That was the worst hotel experience I've ever had.
DOWNTOWN KANSAS CITY, MISSOURI -- I checked into Jacuzzi room 130 at 2 pm on 10/25/08. The room was filthy, had not been vacuumed and there were dead bugs on the floor. The Jacuzzi tub hadn't been cleaned so I had to wipe out the tub before use. Also, the caulking around the tub was tearing away, and the cold water handle would not turn off without turning it a lot. It kept spinning in circles and I had to find a happy medium to get it to turn off.
Housekeeping came to my door not once, not twice, but THREE times in the first two hours of checking in trying to deliver me towels. Had they spoken English, I probably could have gotten them to clean out the tub. Upon the first interruption, I put up the Do Not Disturb sign. The second disturbance, I had to point to the sign on the outside of the door. The third time, I was asleep and they came into the room anyway, just to deliver the towels I told them I didn't need.
Around 6 pm, I needed change and stood at the front desk for over 10 minutes without ever being acknowledged. There were people behind me waiting to check in, so I decided to go back to the room and order pizza. About 20 minutes later, I went back to the front desk to get change, and the gentlemen behind me were just being checked in. It took the clerk over 20 minutes to check in the guests that were already pre-registered to the hotel. As I was waiting at the desk to get change, my husband attempted to call the front desk on three separate occasions to inform them that we were ordering pizza, only to be hung up on all three times.
After dinner, I decided to take a shower. I believe there is faulty wiring in the room. I attempted to use their blow dryer, which I could not get to initially work. After switching the safety switch on and off a few times, the blow dryer did come on, but all the lights in the room flickered. The light above the sink where the blow dryer was plugged in completely turned off after making several crackling noises. I promptly turned off the blow dryer and unplugged it from the wall. I also noticed scorch marks next to the wall lamp on the left side of the bed's headboard.
At checkout, our stay got even worse. I was charged more than $60 over the rate of the room, and then **, the front desk clerk attempted to double charge my account on checkout. When my husband's card wouldn't accept the second charge (the same bank account), she stated she credited one card then charged the other. When my husband asked her why she did that, it was "because I told her to" which I did not. She told me I would have to call my bank because it was their problem, not hers. I asked her to call her manager, and she refused to do so.
I asked her for the corporate number to see what could be done, and she ignored my request, telling me she was too busy when no one else was at the desk. Upon asking her again, she became hostile and rude, then called the police station once, then 911 because we were "unruly" then told us to leave because she had our license plate number anyway. I had to call my father-in-law to pay with his card.
When he called the hotel, she put him on hold for over 7 minutes before hanging up on him. When he called back, she demanded him to fax his photo ID along with other personal information that was not needed for the transaction. The day after checkout, I checked my online banking and it showed two charges for the stay.
My husband then called the hotel manager, **, on Tuesday after my stay. He told her of the situation, and she said, and I quote, "You are a liar and I will not give you a refund." She kept interrupting my husband, would not listen to him, and called him a liar on several occasions. He asked if she would refund the stay, and she refused. She also said that ** was one of her best employees and had the best customer service skills of anyone at her hotel establishment. Pam refused to give us her last name, or the hotel owner's name. She said, "You'll have to come down here and find that out for yourself," and she promptly hung up on my husband.
GRUNDY, VIRGINIA -- Upon arrival, the front desk person ** was so welcoming and accommodating. We had been riding our motorcycle all day in the mountains and was exhausted. She was very efficient and followed up with us a half an hour later to make sure everything was satisfactory. The next morning at breakfast, ** was very concerned that our meal was perfect. Kudos to those ladies! Definitely would recommend Comfort Inn in Grundy, VA.
MILWAUKEE, WISCONSIN -- I have never been so disgusted in my life!!! We stayed at Comfort Inn in Milwaukee Wisconsin at the end of June 2012 with a Lia Sophia conference. Everything was ok minus the fact I needed a refrigerator for my medicine which they say they have and was told they didn't have any. I had literally been released from the hospital the day before we went and needed my medicine to be refrigerated. Strike 1.
They have a front desk clerk named ** who was rude multiple times when we were there for our three nights. We checked out and all charges came off credit card 2 days later which was only supposed to be for incidentals. We paid cash for our room so our balance was 0 on receipt when I checked out. So when a week later Comfort Inn charges my account again!
I don't understand how they charge my card a week later when I obviously did not approve it because I'm now back in Ohio! I was disgusted so after three days of phone calls on the third day I finally get a hold of the manager but not after being treated unbelievably baddd by the front desk clerk ** again!
The general manager assures me it would be fixed that day. Check my bank an hour later and not only did they not fix it - they charged me again! Now my account is overdrawn. I have all kinds of fees from my bank and once again can not get a hold of anybody. When I call back at 2 in the afternoon there is no one there again who can help me! Can not believe this. I have more in overdraft charges than the entire rate I paid for the stay!!! So still waiting for a call from someone to fix!!
Meanwhile still getting charged with overdraft fees. As I mentioned I had been in the hospital for 11 days before leaving so I had not worked in a month!!! So now I have no way to cover their 400$ mistake and they are doing nothing to fix the charges with my bank!! Disgusted - it's fraud! I did not authorize these charges they are stealing from me and I have called for three days trying to get help and instead they charge me again.
And to top it off I was treated very badly by ** who yelled at me while I was crying on the phone explaining that I needed someone to help me! I will never stay at a Comfort Inn again! Be careful if you give them a credit card because they will steal from you!