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No Hot Water, No Ice, No Air Conditioner, Heated Pool Broken. Staff Impersonal and Unfriendly.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

NACOGODOCHES, TEXAS -- The air conditioner never cooled the room in two days. Husband took a short ten minute shower at 2 in the afternoon and there was no hot water for hour after. I had to take freezing shower. Went for ice and all the ice machines on all three floors were broken. We stayed there to use the heated pool for our 2 yr. granddaughter. They said it was not open due to a filter problem. The desk staff was unfriendly and impersonal. The room maid was the only smiling face. If you are ok with the cosmetic look of the hotel then stay but if you want a cool room, hot water, ice for your drinks and a heated pool then stay somewhere else.

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Do Not Stay Here
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

MINOT, NORTH DAKOTA -- Reservation booked online 11-3/13-11/8/13. Checked in and requested a wake up call that never came because the clock did not work. No USA Today in the lobby, no replacement coffee or cups in the room, desk power not plugged in, lamp did not work, no nightly linen change, eggs cold at breakfast, and toilet seat loose.

Incredibly, this hotel is virtually brand new and I experienced many of the same problems the prior week when I stayed there. Although the staff eventually handled most problems within two days, I requested a refund of 2 nights under the Choice satisfaction guarantee and neither the GM or front desk manager would return my calls or emails and corporate would not honor the guarantee, deferring to property management who would not address the situation. I moved over to the La Quinta for the remaining six weeks of my project.

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Filthy and Worst Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, TENNESSEE -- There was only one person working in the entire motel. He refused to give me any military or AAA discounts off their $129 price and said it was not their policy because they don't have to since they can book all the big corporations in the area. So since my elderly handicapped mother and I were too tired to go elsewhere, we took the room.

My pull-out bed was filthy with debris and dirt and I had to put the sheets on it myself. The king-sized bed for my short Mother was so high that she had to climb on it. And we needed another blanket and a toothbrush and toothpaste so I called the front desk to have someone bring it to me because I was too tired from driving all day. The clerk said I had to come down and get it. Mom and I were already upset and wanted to leave and get our money back, but the clerk refused to give us a refund saying it's against their policy.

There was no comfort at all! I suggest you go to another hotel because this Comfort Inn in Athens, Tennessee doesn't care about you at all! Oh, and I witnessed the clerk hang up on a telephone customer just because the customer was angry with the clerk's answer.

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Bad Service and Felt Rushed to Get Out
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- My husband had to go to school for Mercedes Benz for a week. They booked us at the Comfort Suites Choice Hotels for a week. When Friday came I asked if I could stay past the checking out time since my husband would not be finished at his school until 2/4 pm. The lady at the front desk reluctantly agreed until 1:30 pm. When I had to go get something out of my car and came back the key no longer worked! I asked the cleaning woman to open my door and asked what can I do about the situation, she just kind of shrugged it off and told me to just ask the other cleaning woman to open it for me!

What a pain in the butt that was! I had to load up all of our stuff by myself and had to ask that woman every single time to open the door for me! I really felt like if I stayed there for free! I will NEVER stay at another Choice Hotel or Comfort Suites again! Very bad experience and apparently I'm not the Only ONE with a complaint!!!

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Dirty Rooms, Rude Staff, Faulty Credit Card Charges for $300.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper overlooked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are overlooked and not cleaned regularly.

Two days later I notice my account was overdrawn because they charged me $300 saying I smoked in the room. I called and talked to **. I told her it wasn't me, she said housekeeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge ** the front desk clerk told me they aren't in town.

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I Would Have Rather Slept At A Bus Depot
By -

DOWNTOWN KANSAS CITY, MISSOURI -- I checked into Jacuzzi room 130 at 2 pm on 10/25/08. The room was filthy, had not been vacuumed and there were dead bugs on the floor. The Jacuzzi tub hadn't been cleaned so I had to wipe out the tub before use. Also, the caulking around the tub was tearing away, and the cold water handle would not turn off without turning it a lot. It kept spinning in circles and I had to find a happy medium to get it to turn off.

Housekeeping came to my door not once, not twice, but THREE times in the first two hours of checking in trying to deliver me towels. Had they spoken English, I probably could have gotten them to clean out the tub. Upon the first interruption, I put up the Do Not Disturb sign. The second disturbance, I had to point to the sign on the outside of the door. The third time, I was asleep and they came into the room anyway, just to deliver the towels I told them I didn't need.

Around 6 pm, I needed change and stood at the front desk for over 10 minutes without ever being acknowledged. There were people behind me waiting to check in, so I decided to go back to the room and order pizza. About 20 minutes later, I went back to the front desk to get change, and the gentlemen behind me were just being checked in. It took the clerk over 20 minutes to check in the guests that were already pre-registered to the hotel. As I was waiting at the desk to get change, my husband attempted to call the front desk on three separate occasions to inform them that we were ordering pizza, only to be hung up on all three times.

After dinner, I decided to take a shower. I believe there is faulty wiring in the room. I attempted to use their blow dryer, which I could not get to initially work. After switching the safety switch on and off a few times, the blow dryer did come on, but all the lights in the room flickered. The light above the sink where the blow dryer was plugged in completely turned off after making several crackling noises. I promptly turned off the blow dryer and unplugged it from the wall. I also noticed scorch marks next to the wall lamp on the left side of the bed's headboard.

At checkout, our stay got even worse. I was charged more than $60 over the rate of the room, and then **, the front desk clerk attempted to double charge my account on checkout. When my husband's card wouldn't accept the second charge (the same bank account), she stated she credited one card then charged the other. When my husband asked her why she did that, it was "because I told her to" which I did not. She told me I would have to call my bank because it was their problem, not hers. I asked her to call her manager, and she refused to do so.

I asked her for the corporate number to see what could be done, and she ignored my request, telling me she was too busy when no one else was at the desk. Upon asking her again, she became hostile and rude, then called the police station once, then 911 because we were "unruly" then told us to leave because she had our license plate number anyway. I had to call my father-in-law to pay with his card.

When he called the hotel, she put him on hold for over 7 minutes before hanging up on him. When he called back, she demanded him to fax his photo ID along with other personal information that was not needed for the transaction. The day after checkout, I checked my online banking and it showed two charges for the stay.

My husband then called the hotel manager, **, on Tuesday after my stay. He told her of the situation, and she said, and I quote, "You are a liar and I will not give you a refund." She kept interrupting my husband, would not listen to him, and called him a liar on several occasions. He asked if she would refund the stay, and she refused. She also said that ** was one of her best employees and had the best customer service skills of anyone at her hotel establishment. Pam refused to give us her last name, or the hotel owner's name. She said, "You'll have to come down here and find that out for yourself," and she promptly hung up on my husband.

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Friendly Staff; Very Accommodating, Clean
StarStarStarStarStarBy -
Rating: 5/51

GRUNDY, VIRGINIA -- Upon arrival, the front desk person ** was so welcoming and accommodating. We had been riding our motorcycle all day in the mountains and was exhausted. She was very efficient and followed up with us a half an hour later to make sure everything was satisfactory. The next morning at breakfast, ** was very concerned that our meal was perfect. Kudos to those ladies! Definitely would recommend Comfort Inn in Grundy, VA.

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Disgusted With Customer Service and Unauthorized Charges
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILWAUKEE, WISCONSIN -- I have never been so disgusted in my life!!! We stayed at Comfort Inn in Milwaukee Wisconsin at the end of June 2012 with a Lia Sophia conference. Everything was ok minus the fact I needed a refrigerator for my medicine which they say they have and was told they didn't have any. I had literally been released from the hospital the day before we went and needed my medicine to be refrigerated. Strike 1.

They have a front desk clerk named ** who was rude multiple times when we were there for our three nights. We checked out and all charges came off credit card 2 days later which was only supposed to be for incidentals. We paid cash for our room so our balance was 0 on receipt when I checked out. So when a week later Comfort Inn charges my account again!

I don't understand how they charge my card a week later when I obviously did not approve it because I'm now back in Ohio! I was disgusted so after three days of phone calls on the third day I finally get a hold of the manager but not after being treated unbelievably baddd by the front desk clerk ** again!

The general manager assures me it would be fixed that day. Check my bank an hour later and not only did they not fix it - they charged me again! Now my account is overdrawn. I have all kinds of fees from my bank and once again can not get a hold of anybody. When I call back at 2 in the afternoon there is no one there again who can help me! Can not believe this. I have more in overdraft charges than the entire rate I paid for the stay!!! So still waiting for a call from someone to fix!!

Meanwhile still getting charged with overdraft fees. As I mentioned I had been in the hospital for 11 days before leaving so I had not worked in a month!!! So now I have no way to cover their 400$ mistake and they are doing nothing to fix the charges with my bank!! Disgusted - it's fraud! I did not authorize these charges they are stealing from me and I have called for three days trying to get help and instead they charge me again.

And to top it off I was treated very badly by ** who yelled at me while I was crying on the phone explaining that I needed someone to help me! I will never stay at a Comfort Inn again! Be careful if you give them a credit card because they will steal from you!

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Do You Value Your Safety in a Hotel?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- Took my family and our friendly beagle dog to Comfort Inn & Suites Nanuet N.Y. location. Turned out to be a horror story shortly after. Wasn't there for more than 4 hours when my dog was mauled by 2 American Terrier Pit bulls in the back returning from walking dog in the dark in the back. Thank God the area has a wonderful Hospital called Valley Cottage Hospital. Family dog required life-saving surgery and stitches to close some gruesome wounds caused by these 2 attack dogs. My helpless beagle almost killed, was saved by the doctor at this hospital. This Hotel is anything but pet friendly.

Another room had a German Shepherd going nuts against the glass. Wonder which room had the lions, tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me being as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don't have pets. Their lives are in jeopardy when you don't screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design breeded to fight. What parent allows small children to pet an American Terrier or German Shepherd without fear of being mauled? If you have children be careful - the back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumers best interest in mind.

To wrap up this disaster Hotel says it's pet friendly and since they don't care what kind of animals they take in I would agree. However that makes it no human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear. There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel. Good Luck.

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Screamed at by Front Desk Clerk
By -

15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida, (FLB51). When we arrived they were changing names from Days Inn to Comfort Inn & Suites. The front desk clerk was nice but did not know completely how to operate the computer and made some customers feel uncomfortable.

But anyway my wife on the 2nd day had a rash started on her body and her neck became real stiff, so we went to see a doctor and it not get better. So we took her to the emergency room of a hospital and we had to stay most into the late evening.

When we came back, that next morning I had to go to a meeting. I came back so I thought early enough to avoid an additional room charge, and we had to check out. So come to find out they charged us for a full day and I called and the front desk clerk, he was very rude yelling and screaming at me and I felt very threatened. He said that the charge was going to stay on my bill and that was pretty much the way it would be. And by the way we had some type of marks on the pillow cases and there were some type of mildew or mold on the rim of the tub in the bathroom.

The front desk clerk finally said the owner would be in the next morning at 8:00 a. m., so I called the next morning and the front desk clerk said he was out of town for a week. So then I had called the corporate office and complained. They said he would respond in 72 hours. He did respond and said that the charges were right, he never asked how my wife was feeling or about what was said to me from his employee. So in closing I will see what type remedy will be allowed per the law and seek that! I will never stay at that hotel again and I may never stay at Comfort Inn & Suites because of this.

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Comfort Inns, Suites & Hotels Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 15 ratings and
46 reviews & complaints.
Contact Information:
Comfort Inns, Suites & Hotels
10770 Columbia Pike
Silver Spring, MD 60563
301-592-5000 (ph)
301-592-6157 (fax)
www.hotelchoice.com
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