FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond.
The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again.
HOUSTON, TEXAS -- My husband had to go to school for Mercedes Benz for a week. They booked us at the Comfort Suites Choice Hotels for a week. When Friday came I asked if I could stay past the checking out time since my husband would not be finished at his school until 2/4 pm. The lady at the front desk reluctantly agreed until 1:30 pm. When I had to go get something out of my car and came back the key no longer worked! I asked the cleaning woman to open my door and asked what can I do about the situation, she just kind of shrugged it off and told me to just ask the other cleaning woman to open it for me!
What a pain in the butt that was! I had to load up all of our stuff by myself and had to ask that woman every single time to open the door for me! I really felt like if I stayed there for free! I will NEVER stay at another Choice Hotel or Comfort Suites again! Very bad experience and apparently I'm not the Only ONE with a complaint!!!
KLAMATH FALLS, WASHINGTON -- I stayed one night while traveling for work. After I checked in and was all situated I noticed some ashes in the window seal. I meant to call front desk and let them know about the ashes but I got busy and forgot. I didn't want to move or complain, I just wanted them to know that the house keeper overlooked them and they weren't from me. The room didn't smell like smoke at all when I went in so who knows how long the ashes had even been in there. Obviously the windows are overlooked and not cleaned regularly.
Two days later I notice my account was overdrawn because they charged me $300 saying I smoked in the room. I called and talked to **. I told her it wasn't me, she said housekeeping found the ashes and they are not refunding my money. They wouldn't listen to me or even hear me out. When I asked to talk to management or the person in charge ** the front desk clerk told me they aren't in town.
PORT WENTWORTH, GEORGIA -- Checked in hotel on Monday April 22nd with reservations for 6 nights. I checked out the next morning because I was up all night unable to sleep due to the loud noise from interstate 95. The noise was so loud it was if though my bed was in the middle of interstate 95. I called the front desk to complain and was told by the desk clerk that they were aware of the traffic noise because other people complained. She offered to place me in another room @ 3:30 am. I moved and you could still hear the traffic noise.
So the next morning when I went to check out spoke with the manager, he was rude and did not apologize but again stated that people complain but not all of them, and since I had a discounted rate then those are the rooms that you get. I was in the Savannah area on business all week. That was the worst hotel experience I've ever had.
BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out within a 2 hr window that the room was going to be needed for the next day. I called ** the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me.
I called ** back begging for her to understand. Her words were, "I don't like my family. I really don't care about yours." She put me on hold then another lady came on who said that something came up and ** had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NO.
RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter. Whenever I travel, I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.
BISMARCK, NORTH DAKOTA -- I stayed in a Comfort Suites hotel in Bismarck, ND and noticed when I got home that I was missing my cell phone charger and my camera. When I called the hotel they told me they found my cell charger but not my camera. I tried not to jump to conclusions and dug and dug through my vehicle and all of our bags but the camera was nowhere to be found. I knew I had left it sitting on the nightstand right next to the alarm clock.
I called three times begging them to just check the room and look behind the nightstand to see if it had possibly fallen on the floor. I even told the head housekeeper that it was not even about the camera but the memory card inside contained every picture from my daughter's birth until she was 16 months old. Needless to say I have not recovered my camera and all of those pictures have been lost, thankfully most of them had been uploaded to my computer.
They were not sympathetic at all about my situation. I am very much aware that the hotels are not responsible for lost/stolen items but as a person you should have some morals! My camera was stolen from this hotel and it really saddens me that all those pictures on the card inside are lost forever.
LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at checkout with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. The curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel.
ALEXANDRIA, VIRGINIA -- The Comfort Inn on Van Dorn Street in Alexandria, VA uses a company called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermittent and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity would make a veteran Seaman blush. They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay somewhere else on my frequent visits to the DC area. Otherwise, the Hotel itself is perfectly acceptable.
PITTSBURGH, PENNSYLVANIA -- Comfort Inn on Steubenville Pike, Pittsburgh, PA. We discovered blood on a pillow we did not use, to which we notified the hotel staff. The staff/management and owner all claimed there was nothing they could do. When the front desk person called the owner he refused to speak with us or do anything about the fact we had a pillow with someone's blood on it in our room. We were told several times to contact the owner but he is elusive and never there when we call. He will not call us to settle the matter or even apologize. Just be careful, some rooms may be clean but I would rather not chance it again. I strongly recommend looking elsewhere.