Comfort Inns, Suites & Hotels - Page 2

Star Star Empty star Empty star Empty star
2.2 out of 5, based on 13 ratings and
44 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Levittown, Puerto Rico
Posted by on
LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at check out with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. They curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2011-05-02:
I can understand how this happened and believe that it did. I lived in Puerto Rico for about a year. Although I didn't stay at this motel, I found that the attitude of management at most establishments was lackadaisical.

I hope your next trip is better. Thanks for warning others.
Close commentsAdd reply
Screamed at by front desk clerk
Posted by on
15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida,(FLB51) when we arrived they were changing names from Days Inn to Comfort Inn & Suites, the front desk clerk was nice but did not know completely how to operate the computer and made some customers feel uncomfortable. But anyway my wife on the 2nd day had a rash started on her body and her neck became real stiff, so we went to see a doctor and it not get better, so we took her to the emergency room of a hospital and we had to stay most into the late evening, when we came back, that next morning I had to go to a meeting. I came back so I thought early enough to avoid an additional room charge, and we had to check out. So come to find out they charged us for a full day and I called and the front desk clerk, he was very rude yelling and screaming at me and I felt very threatened.He said that the charge was going to stay on my bill and that was pretty much the way it would be.And by the way we had some type of marks on the pillow cases and there were some type of mildew or mold on the rim of the tub in the bathroom.The front desk clerk finally said the owner would be in the next morning at 8:00 a. m., so I called the next morning and the front desk clerk said he was out of town for a week. So then I had called the corporate office and complained they said he would respond in 72 hours. He did respond and said that the charges were right, he never asked how my wife was feeling or about what was said to me from his employee.So in closing I will see what type remedy will be allowed per the law and seek that! I will never stay at that hotel again and I may never stay at Comfort Inn & Suites because of this.
     
Read 3 RepliesAdd reply
User Replies:
Anonymous on 2010-04-08:
Are you saying that Comfort Inn and Suites was somehow responsible for your wife's condition, or are you saying the staff should have had more compassion?
Sheldonrs on 2010-04-08:
1. Your wife's rash has nothing to do with this.
2. You coming back from the meeting late has EVERYTHING to do with this.
3. I sincerely doubt anyone screamed at you, unless it was so they could be heard above YOU screaming at them.
4. I wonder if you would have mentioned the pillows and tub if you had gotten your way.
goduke on 2010-06-02:
There's no remedy available under the law, but feel free to explore that. Poor service is not illegal. Typically the checkout time is posted several places.
Close commentsAdd reply
Good Time Turned Bad
Posted by on
FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond. The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again.
     
Read 1 RepliesAdd reply
User Replies:
hharriso on 2012-07-06:
I understand your pain had a similar experience at comfort inn in Oregon Wisconsin disgusted with rude people and unauthorized charge a week after our stay! I will never stay at a choice hotel again!
Close commentsAdd reply
Cape Canaveral, FL
Posted by on
CAPE CANAVERAL, FLORIDA -- Stayed at this Comfort Inn and Suites in Cape Canaveral, Florida for 2 days and nights in February 2009, before leaving on a cruise. They have a "Cruise Package" where parking your car in their lot and a shuttle to the ship is included in the price of your stay. We had 2 nights and days there before our cruise. Excellent stay!!! The hotel was exceptionally clean and smelled fresh, the staff was most helpful and friendly, the free morning breakfast was good with the usual continental items, but also hot items like biscuits, gravy, scrambled eggs, sausage, bacon and the "fix your own" waffles. They had 2 breakfast attendants who were very helpful and cheerful, and kept our table cleared and clean. We left them a nice tip in the tip jar on the way out. We went to the Kennedy Space center the first day and had a relaxing day at the nice pool and gym the next.

The day of the cruise, they allowed us to park in the hotel parking lot for a week as opposed to paying $125 at the Port parking lot. The hotel is in a nice area and we felt good about leaving our car there. The staff keeps an eye on the lot and Police regularly patrol the hotels in the area. That morning a shuttle service was provided for the short ride to the ship. They loaded our baggage, transported us in an air conditioned bus, and the driver, Duane, was a great guy. He was humorous and light hearted, but informed all of us about what to expect when we arrived and returned. We never had to touch our bags except to bring them from our room to the lobby. After the cruise, we were picked up, our bags loaded and transported bag to our hotel and our car. It was certainly a stress free embarkation and exit from the cruise to our car.

I would suggest this First Rate hotel to anyone taking a cruise out of Cape Canaveral/Port Canaveral.
     
Read 1 RepliesAdd reply
User Replies:
Anonymous on 2009-03-09:
Thanks. Great post!
Close commentsAdd reply
Bad One Night Stay
Posted by on
TAMPA, FLORIDA -- We were going on a trip and was leaving from the Tampa Airport so this was a convient hotel for us - The Comfort Inn RJ Stadium. So we booked a room for this night and the night of our return. Our first night was a week night and we got in late and were headed early to the airport so were pretty tired and did not really get a chance to take it all in. Did not notice anything amiss that night.

For our second night which was a Saturday, we were placed next to football fans who were a little loud at 2:00 AM, but oh well. The drink machine only took change (we did not have any). The bed had a dead moth with bugs in it. I had to call at almost 3:00 AM to have my bed changed, yuck!

Then We were packing and heading out the door at 11:05 AM and the maid was already trying to kick us out by saying - Time to check out or are you staying another day? After all of this, the room next door put a nasty note on our car because security came and they thought we had called them. When we complained to the front desk of everything that had taken place, she said so sorry and handed us our bill to sign. We were charged the full price. We left angry, upset, tired and not feeling appreciated as a customer.

Then came a charge on our Credit Card bill for another $35 - same day. I called and they said a blanket was missing. I explained what had happened that night and the chaning of the linen early morning hours and he did not leave a blanket, she said it should have been on the bed. I said no and we did not take it.

I mean really after the dirty sheets, why would I want an old dirty blanket.... She finally said o.k. and that she would credit the amount back to us. It is yet to be seen. We have stayed at other hotels in this chain and usually like them. This parrticular hotel, I feel is just under bad management and is in need of some changes.

Anyway, we will never stay at the Comfort Inn RJ Stadium (FL724) again and will pass on this inof to others.
     
Read 6 RepliesAdd reply
User Replies:
Anonymous on 2008-10-06:
Dispute the charge on your card, and make them prove that you stole their blanket.
ejack053824 on 2008-10-06:
Hmmm....I wish this would have happened to me. I will leave it to everyone's imagination on what I would do. LOL!
DebtorBasher on 2008-10-06:
I'd rather take a blanket out of a garbage dumpster than a hotel.

How did they know which car was yours in the parking lot?
ejack053824 on 2008-10-06:
Basher has a point! How did they know which car you drive? I sense you pissed someone off first.
DebtorBasher on 2008-10-06:
Since you actually agreed that I have a point...which you don't admit as often as you should...I will forgive this 50 cent fee.
ejack053824 on 2008-10-06:
Well it's not too often that the Basher makes sense either. LOL!
Close commentsAdd reply
StarStarStarStarStar
Friendly Staff; Very Accommodating, Clean
Posted by on
Rating: 5/51
GRUNDY, VIRGINIA -- Upon arrival, the front desk person, Courtney was so welcoming and accommodating. We had been riding our motorcycle all day in the mountains and was exhausted. She was very efficient and followed up with us a half an hour later to make sure everything was satisfactory.

The next morning at breakfast, Lora was very concerned that our meal was perfect. Kudos to those ladies! Definitely would recommend comfort inn in Grundy, VA.
     
Read 0 RepliesAdd reply
StarStarStarStarEmpty Star
Great Staff And Good Rooms
Posted by on
Rating: 4/51
VANCOUVER, WASHINGTON -- I am a restaurant owner and I travel allot for business. I was very comfortable in the hotel, overall the staff was friendly and the rooms were nice.
     
Read 0 RepliesAdd reply
StarStarStarStarEmpty Star
Better
Posted by on
Rating: 4/51
SYRACUSE, NEW YORK -- I was giving a free night here, due to the unpleasant experience we had the first time. This time was excellent Thank you for making it better.
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Posted by on
Rating: 5/51
TEXAS -- I want to let everyone concerned about the service we recently received at the Comfort Suites at the South Padre Island location. I can't say enough about the service we received while visiting there. The breakfast was great and very punctual, the rooms were very clean, the staff was very courteous and congenial to all of our needs. The manager should be commended on the great job he does.
     
Read 1 RepliesAdd reply
User Replies:
jktshff1 on 2012-02-19:
Thanks for the info.
Close commentsAdd reply
Poor Internet conectivity
Posted by on
ALEXANDRIA, VIRGINIA -- The Confort Inn on Van Dorn Street in ALexandria, Va uses a conpany called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermitant and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity woulf make a veteran Seaman blush.

They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay somewhere else on my frequent visits to the DC area.

Otherwise, the Hotel itself is perfectly acceptable.
     
Read 1 RepliesAdd reply
User Replies:
GenuineNerd on 2010-05-27:
Sometimes, Wi-Fi at hotels depends on where the transmitters are. Last summer I rented a room at a motel in Jeffersonville, IN (across the Ohio River from Louisville, KY), and the Wi-Fi signal did not reach my room, which was at the far end of the motel. I had to take my laptop to the pool area in order to get a good signal.
Close commentsAdd reply
Top of Page | Next Page >