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Comfort Inns, Suites & Hotels Consumer Reviews - Page 2

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Screamed at by Front Desk Clerk
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15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida, (FLB51). When we arrived they were changing names from Days Inn to Comfort Inn & Suites. The front desk clerk was nice but did not know completely how to operate the computer and made some customers feel uncomfortable.

But anyway my wife on the 2nd day had a rash started on her body and her neck became real stiff, so we went to see a doctor and it not get better. So we took her to the emergency room of a hospital and we had to stay most into the late evening.

When we came back, that next morning I had to go to a meeting. I came back so I thought early enough to avoid an additional room charge, and we had to check out. So come to find out they charged us for a full day and I called and the front desk clerk, he was very rude yelling and screaming at me and I felt very threatened. He said that the charge was going to stay on my bill and that was pretty much the way it would be. And by the way we had some type of marks on the pillow cases and there were some type of mildew or mold on the rim of the tub in the bathroom.

The front desk clerk finally said the owner would be in the next morning at 8:00 a. m., so I called the next morning and the front desk clerk said he was out of town for a week. So then I had called the corporate office and complained. They said he would respond in 72 hours. He did respond and said that the charges were right, he never asked how my wife was feeling or about what was said to me from his employee. So in closing I will see what type remedy will be allowed per the law and seek that! I will never stay at that hotel again and I may never stay at Comfort Inn & Suites because of this.

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Cape Canaveral, FL
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CAPE CANAVERAL, FLORIDA -- Stayed at this Comfort Inn and Suites in Cape Canaveral, Florida for 2 days and nights in February 2009, before leaving on a cruise. They have a "Cruise Package" where parking your car in their lot and a shuttle to the ship is included in the price of your stay. We had 2 nights and days there before our cruise. Excellent stay!!!

The hotel was exceptionally clean and smelled fresh, the staff was most helpful and friendly, the free morning breakfast was good with the usual continental items, but also hot items like biscuits, gravy, scrambled eggs, sausage, bacon and the "fix your own" waffles. They had 2 breakfast attendants who were very helpful and cheerful, and kept our table cleared and clean. We left them a nice tip in the tip jar on the way out. We went to the Kennedy Space center the first day and had a relaxing day at the nice pool and gym the next.

The day of the cruise, they allowed us to park in the hotel parking lot for a week as opposed to paying $125 at the Port parking lot. The hotel is in a nice area and we felt good about leaving our car there. The staff keeps an eye on the lot and Police regularly patrol the hotels in the area. That morning a shuttle service was provided for the short ride to the ship. They loaded our baggage, transported us in an air conditioned bus, and the driver, **, was a great guy. He was humorous and lighthearted, but informed all of us about what to expect when we arrived and returned. We never had to touch our bags except to bring them from our room to the lobby.

After the cruise, we were picked up, our bags loaded and transported bag to our hotel and our car. It was certainly a stress free embarkation and exit from the cruise to our car. I would suggest this First Rate hotel to anyone taking a cruise out of Cape Canaveral/Port Canaveral.

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Bad One Night Stay
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TAMPA, FLORIDA -- We were going on a trip and was leaving from the Tampa Airport so this was a convenient hotel for us - The Comfort Inn RJ Stadium. So we booked a room for this night and the night of our return. Our first night was a week night and we got in late and were headed early to the airport so we're pretty tired and did not really get a chance to take it all in. Did not notice anything amiss that night.

For our second night which was a Saturday, we were placed next to football fans who were a little loud at 2:00 AM, but oh well. The drink machine only took change (we did not have any). The bed had a dead moth with bugs in it. I had to call at almost 3:00 AM to have my bed changed, yuck!

Then we were packing and heading out the door at 11:05 AM and the maid was already trying to kick us out by saying, "Time to check out or are you staying another day?" After all of this, the room next door put a nasty note on our car because security came and they thought we had called them. When we complained to the front desk of everything that had taken place, she said so sorry and handed us our bill to sign. We were charged the full price. We left angry, upset, tired and not feeling appreciated as a customer.

Then came a charge on our Credit Card bill for another $35 - same day. I called and they said a blanket was missing. I explained what had happened that night and the changing of the linen early morning hours and he did not leave a blanket, she said it should have been on the bed. I said no and we did not take it. I mean really after the dirty sheets, why would I want an old dirty blanket.... She finally said o.k. and that she would credit the amount back to us. It is yet to be seen.

We have stayed at other hotels in this chain and usually like them. This parrticular hotel, I feel is just under bad management and is in need of some changes. Anyway, we will never stay at the Comfort Inn RJ Stadium (FL724) again and will pass on this info to others.

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Good Time Turned Bad
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FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond.

The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again.

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Loud Highway Traffic from I95
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORT WENTWORTH, GEORGIA -- Checked in hotel on Monday April 22nd with reservations for 6 nights. I checked out the next morning because I was up all night unable to sleep due to the loud noise from interstate 95. The noise was so loud it was if though my bed was in the middle of interstate 95. I called the front desk to complain and was told by the desk clerk that they were aware of the traffic noise because other people complained. She offered to place me in another room @ 3:30 am. I moved and you could still hear the traffic noise.

So the next morning when I went to check out spoke with the manager, he was rude and did not apologize but again stated that people complain but not all of them, and since I had a discounted rate then those are the rooms that you get. I was in the Savannah area on business all week. That was the worst hotel experience I've ever had.

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No Comfort at Comfort Inn
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out within a 2 hr window that the room was going to be needed for the next day. I called ** the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me.

I called ** back begging for her to understand. Her words were, "I don't like my family. I really don't care about yours." She put me on hold then another lady came on who said that something came up and ** had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NO.

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Never Again!
StarStarStarStarEmpty StarBy -
Rating: 4/51

RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter. Whenever I travel, I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.

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Item Left in the Hotel Room - Was "Never Found"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BISMARCK, NORTH DAKOTA -- I stayed in a Comfort Suites hotel in Bismarck, ND and noticed when I got home that I was missing my cell phone charger and my camera. When I called the hotel they told me they found my cell charger but not my camera. I tried not to jump to conclusions and dug and dug through my vehicle and all of our bags but the camera was nowhere to be found. I knew I had left it sitting on the nightstand right next to the alarm clock.

I called three times begging them to just check the room and look behind the nightstand to see if it had possibly fallen on the floor. I even told the head housekeeper that it was not even about the camera but the memory card inside contained every picture from my daughter's birth until she was 16 months old. Needless to say I have not recovered my camera and all of those pictures have been lost, thankfully most of them had been uploaded to my computer.

They were not sympathetic at all about my situation. I am very much aware that the hotels are not responsible for lost/stolen items but as a person you should have some morals! My camera was stolen from this hotel and it really saddens me that all those pictures on the card inside are lost forever.

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Levittown, Puerto Rico
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LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at checkout with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. The curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel.

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Poor Internet conectivity
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ALEXANDRIA, VIRGINIA -- The Comfort Inn on Van Dorn Street in Alexandria, VA uses a company called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermittent and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity would make a veteran Seaman blush. They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay somewhere else on my frequent visits to the DC area. Otherwise, the Hotel itself is perfectly acceptable.

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Comfort Inns, Suites & Hotels Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 15 ratings and
46 reviews & complaints.
Contact Information:
Comfort Inns, Suites & Hotels
10770 Columbia Pike
Silver Spring, MD 60563
301-592-5000 (ph)
301-592-6157 (fax)
www.hotelchoice.com
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