Preview Review

Next Review

Comfort Inns, Suites & Hotels Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Do You Value Your Safety in a Hotel?
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW JERSEY -- Took my family and our friendly beagle dog to Comfort Inn & Suites Nanuet N.Y. location. Turned out to be a horror story shortly after. Wasn't there for more than 4 hours when my dog was mauled by 2 American Terrier Pit bulls in the back returning from walking dog in the dark in the back. Thank God the area has a wonderful Hospital called Valley Cottage Hospital. Family dog required life-saving surgery and stitches to close some gruesome wounds caused by these 2 attack dogs. My helpless beagle almost killed, was saved by the doctor at this hospital. This Hotel is anything but pet friendly.

Another room had a German Shepherd going nuts against the glass. Wonder which room had the lions, tigers and bears. A nice pleasant getaway idea turned out to be a nightmare. The Manager yelled at me because I dared to ask for help. I was mortified and embarrassed by his treatment towards me being as well as being in shock at the time due to this incident. Manager was most unprofessional, screaming out in lobby it was my fault. Hotel is not a secure place to bring your loving pet or humans since Hotel apparently never trained management properly in dealing with crisis of this magnitude.

I would not recommend this place for anything more than directions to another Hotel in the area. They won't even pay the life saving medical treatment medical bills for my dog nor return the points I saved up. Keep in mind people do go there who don't have pets. Their lives are in jeopardy when you don't screen the animals you accept or limit type of breeds you allow.

If you look up American Terrier which I did when I came home you will see these animals are by design breeded to fight. What parent allows small children to pet an American Terrier or German Shepherd without fear of being mauled? If you have children be careful - the back doors aren't secure and can be opened by accident from the outside as well as not closed properly to begin with. The lighting at night is almost non existent. No room numbers to indicate which room it is. All factors when making a decision which hotel has the consumers best interest in mind.

To wrap up this disaster Hotel says it's pet friendly and since they don't care what kind of animals they take in I would agree. However that makes it no human friendly. Be on your guard at all times because you never know when a dog or multiple dogs will escape and try to maul your dog, an adult or unfortunately one of your precious children. To add insult to injury they won't accept financial responsibility for their negligence. Remember dogs are like people and sometimes react differently under fear. There is an expression, caveat emptor means buyer beware. It most certainly applies to this Hotel. Good Luck.

Replies
Advertisement
Screamed at by Front Desk Clerk
By -

15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida, (FLB51). When we arrived they were changing names from Days Inn to Comfort Inn & Suites. The front desk clerk was nice but did not know completely how to operate the computer and made some customers feel uncomfortable.

But anyway my wife on the 2nd day had a rash started on her body and her neck became real stiff, so we went to see a doctor and it not get better. So we took her to the emergency room of a hospital and we had to stay most into the late evening.

When we came back, that next morning I had to go to a meeting. I came back so I thought early enough to avoid an additional room charge, and we had to check out. So come to find out they charged us for a full day and I called and the front desk clerk, he was very rude yelling and screaming at me and I felt very threatened. He said that the charge was going to stay on my bill and that was pretty much the way it would be. And by the way we had some type of marks on the pillow cases and there were some type of mildew or mold on the rim of the tub in the bathroom.

The front desk clerk finally said the owner would be in the next morning at 8:00 a. m., so I called the next morning and the front desk clerk said he was out of town for a week. So then I had called the corporate office and complained. They said he would respond in 72 hours. He did respond and said that the charges were right, he never asked how my wife was feeling or about what was said to me from his employee. So in closing I will see what type remedy will be allowed per the law and seek that! I will never stay at that hotel again and I may never stay at Comfort Inn & Suites because of this.

Replies
Cape Canaveral, FL
By -

CAPE CANAVERAL, FLORIDA -- Stayed at this Comfort Inn and Suites in Cape Canaveral, Florida for 2 days and nights in February 2009, before leaving on a cruise. They have a "Cruise Package" where parking your car in their lot and a shuttle to the ship is included in the price of your stay. We had 2 nights and days there before our cruise. Excellent stay!!!

The hotel was exceptionally clean and smelled fresh, the staff was most helpful and friendly, the free morning breakfast was good with the usual continental items, but also hot items like biscuits, gravy, scrambled eggs, sausage, bacon and the "fix your own" waffles. They had 2 breakfast attendants who were very helpful and cheerful, and kept our table cleared and clean. We left them a nice tip in the tip jar on the way out. We went to the Kennedy Space center the first day and had a relaxing day at the nice pool and gym the next.

The day of the cruise, they allowed us to park in the hotel parking lot for a week as opposed to paying $125 at the Port parking lot. The hotel is in a nice area and we felt good about leaving our car there. The staff keeps an eye on the lot and Police regularly patrol the hotels in the area. That morning a shuttle service was provided for the short ride to the ship. They loaded our baggage, transported us in an air conditioned bus, and the driver, **, was a great guy. He was humorous and lighthearted, but informed all of us about what to expect when we arrived and returned. We never had to touch our bags except to bring them from our room to the lobby.

After the cruise, we were picked up, our bags loaded and transported bag to our hotel and our car. It was certainly a stress free embarkation and exit from the cruise to our car. I would suggest this First Rate hotel to anyone taking a cruise out of Cape Canaveral/Port Canaveral.

Replies
Bad One Night Stay
By -

TAMPA, FLORIDA -- We were going on a trip and was leaving from the Tampa Airport so this was a convenient hotel for us - The Comfort Inn RJ Stadium. So we booked a room for this night and the night of our return. Our first night was a week night and we got in late and were headed early to the airport so we're pretty tired and did not really get a chance to take it all in. Did not notice anything amiss that night.

For our second night which was a Saturday, we were placed next to football fans who were a little loud at 2:00 AM, but oh well. The drink machine only took change (we did not have any). The bed had a dead moth with bugs in it. I had to call at almost 3:00 AM to have my bed changed, yuck!

Then we were packing and heading out the door at 11:05 AM and the maid was already trying to kick us out by saying, "Time to check out or are you staying another day?" After all of this, the room next door put a nasty note on our car because security came and they thought we had called them. When we complained to the front desk of everything that had taken place, she said so sorry and handed us our bill to sign. We were charged the full price. We left angry, upset, tired and not feeling appreciated as a customer.

Then came a charge on our Credit Card bill for another $35 - same day. I called and they said a blanket was missing. I explained what had happened that night and the changing of the linen early morning hours and he did not leave a blanket, she said it should have been on the bed. I said no and we did not take it. I mean really after the dirty sheets, why would I want an old dirty blanket.... She finally said o.k. and that she would credit the amount back to us. It is yet to be seen.

We have stayed at other hotels in this chain and usually like them. This parrticular hotel, I feel is just under bad management and is in need of some changes. Anyway, we will never stay at the Comfort Inn RJ Stadium (FL724) again and will pass on this info to others.

Replies
Advertisement
Good Time Turned Bad
By -

FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond.

The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again.

Replies
No Comfort at Comfort Inn
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out within a 2 hr window that the room was going to be needed for the next day. I called ** the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me.

I called ** back begging for her to understand. Her words were, "I don't like my family. I really don't care about yours." She put me on hold then another lady came on who said that something came up and ** had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NO.

Replies
Never Again!
StarStarStarStarEmpty StarBy -
Rating: 4/51

RAWLINS, WYOMING -- I found several slices of fresh bread in a dresser drawer; melted ice left in ice bucket spilled all over when I tried to pull it off the cabinet; in the basket with the fresh coffee packets was a dried out, previously used coffee filter. Whenever I travel, I have used Choice Hotels, most of which have been great. This Comfort Inn is disgusting. Grounds are not kept up with weeds growing out of the driveway and in various areas that are supposed to be flower beds. The room itself was acceptable but not real clean. Guess you get what you pay for at $71.00 a night.

Replies
Item Left in the Hotel Room - Was "Never Found"
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BISMARCK, NORTH DAKOTA -- I stayed in a Comfort Suites hotel in Bismarck, ND and noticed when I got home that I was missing my cell phone charger and my camera. When I called the hotel they told me they found my cell charger but not my camera. I tried not to jump to conclusions and dug and dug through my vehicle and all of our bags but the camera was nowhere to be found. I knew I had left it sitting on the nightstand right next to the alarm clock.

I called three times begging them to just check the room and look behind the nightstand to see if it had possibly fallen on the floor. I even told the head housekeeper that it was not even about the camera but the memory card inside contained every picture from my daughter's birth until she was 16 months old. Needless to say I have not recovered my camera and all of those pictures have been lost, thankfully most of them had been uploaded to my computer.

They were not sympathetic at all about my situation. I am very much aware that the hotels are not responsible for lost/stolen items but as a person you should have some morals! My camera was stolen from this hotel and it really saddens me that all those pictures on the card inside are lost forever.

Replies
Advertisement
Levittown, Puerto Rico
By -

LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at checkout with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. The curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel.

Replies
Poor Internet conectivity
By -

ALEXANDRIA, VIRGINIA -- The Comfort Inn on Van Dorn Street in Alexandria, VA uses a company called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermittent and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity would make a veteran Seaman blush. They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay somewhere else on my frequent visits to the DC area. Otherwise, the Hotel itself is perfectly acceptable.

Replies
Top of Page | Next Page >

Comfort Inns, Suites & Hotels Rating:
Star Star Half star Empty star Empty star
2.3 out of 5, based on 14 ratings and
45 reviews & complaints.
Contact Information:
Comfort Inns, Suites & Hotels
10770 Columbia Pike
Silver Spring, MD 60563
301-592-5000 (ph)
301-592-6157 (fax)
www.hotelchoice.com
Compare Hotels/Motels