FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond.
The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again.
CAPE CANAVERAL, FLORIDA -- Stayed at this Comfort Inn and Suites in Cape Canaveral, Florida for 2 days and nights in February 2009, before leaving on a cruise. They have a "Cruise Package" where parking your car in their lot and a shuttle to the ship is included in the price of your stay. We had 2 nights and days there before our cruise. Excellent stay!!!
The hotel was exceptionally clean and smelled fresh, the staff was most helpful and friendly, the free morning breakfast was good with the usual continental items, but also hot items like biscuits, gravy, scrambled eggs, sausage, bacon and the "fix your own" waffles. They had 2 breakfast attendants who were very helpful and cheerful, and kept our table cleared and clean. We left them a nice tip in the tip jar on the way out. We went to the Kennedy Space center the first day and had a relaxing day at the nice pool and gym the next.
The day of the cruise, they allowed us to park in the hotel parking lot for a week as opposed to paying $125 at the Port parking lot. The hotel is in a nice area and we felt good about leaving our car there. The staff keeps an eye on the lot and Police regularly patrol the hotels in the area. That morning a shuttle service was provided for the short ride to the ship. They loaded our baggage, transported us in an air conditioned bus, and the driver, **, was a great guy. He was humorous and lighthearted, but informed all of us about what to expect when we arrived and returned. We never had to touch our bags except to bring them from our room to the lobby.
After the cruise, we were picked up, our bags loaded and transported bag to our hotel and our car. It was certainly a stress free embarkation and exit from the cruise to our car. I would suggest this First Rate hotel to anyone taking a cruise out of Cape Canaveral/Port Canaveral.
DOWNTOWN KANSAS CITY, MISSOURI -- I checked into Jacuzzi room 130 at 2 pm on 10/25/08. The room was filthy, had not been vacuumed and there were dead bugs on the floor. The Jacuzzi tub hadn't been cleaned so I had to wipe out the tub before use. Also, the caulking around the tub was tearing away, and the cold water handle would not turn off without turning it a lot. It kept spinning in circles and I had to find a happy medium to get it to turn off.
Housekeeping came to my door not once, not twice, but THREE times in the first two hours of checking in trying to deliver me towels. Had they spoken English, I probably could have gotten them to clean out the tub. Upon the first interruption, I put up the Do Not Disturb sign. The second disturbance, I had to point to the sign on the outside of the door. The third time, I was asleep and they came into the room anyway, just to deliver the towels I told them I didn't need.
Around 6 pm, I needed change and stood at the front desk for over 10 minutes without ever being acknowledged. There were people behind me waiting to check in, so I decided to go back to the room and order pizza. About 20 minutes later, I went back to the front desk to get change, and the gentlemen behind me were just being checked in. It took the clerk over 20 minutes to check in the guests that were already pre-registered to the hotel. As I was waiting at the desk to get change, my husband attempted to call the front desk on three separate occasions to inform them that we were ordering pizza, only to be hung up on all three times.
After dinner, I decided to take a shower. I believe there is faulty wiring in the room. I attempted to use their blow dryer, which I could not get to initially work. After switching the safety switch on and off a few times, the blow dryer did come on, but all the lights in the room flickered. The light above the sink where the blow dryer was plugged in completely turned off after making several crackling noises. I promptly turned off the blow dryer and unplugged it from the wall. I also noticed scorch marks next to the wall lamp on the left side of the bed's headboard.
At checkout, our stay got even worse. I was charged more than $60 over the rate of the room, and then **, the front desk clerk attempted to double charge my account on checkout. When my husband's card wouldn't accept the second charge (the same bank account), she stated she credited one card then charged the other. When my husband asked her why she did that, it was "because I told her to" which I did not. She told me I would have to call my bank because it was their problem, not hers. I asked her to call her manager, and she refused to do so.
I asked her for the corporate number to see what could be done, and she ignored my request, telling me she was too busy when no one else was at the desk. Upon asking her again, she became hostile and rude, then called the police station once, then 911 because we were "unruly" then told us to leave because she had our license plate number anyway. I had to call my father-in-law to pay with his card.
When he called the hotel, she put him on hold for over 7 minutes before hanging up on him. When he called back, she demanded him to fax his photo ID along with other personal information that was not needed for the transaction. The day after checkout, I checked my online banking and it showed two charges for the stay.
My husband then called the hotel manager, **, on Tuesday after my stay. He told her of the situation, and she said, and I quote, "You are a liar and I will not give you a refund." She kept interrupting my husband, would not listen to him, and called him a liar on several occasions. He asked if she would refund the stay, and she refused. She also said that ** was one of her best employees and had the best customer service skills of anyone at her hotel establishment. Pam refused to give us her last name, or the hotel owner's name. She said, "You'll have to come down here and find that out for yourself," and she promptly hung up on my husband.
GRUNDY, VIRGINIA -- Upon arrival, the front desk person ** was so welcoming and accommodating. We had been riding our motorcycle all day in the mountains and was exhausted. She was very efficient and followed up with us a half an hour later to make sure everything was satisfactory. The next morning at breakfast, ** was very concerned that our meal was perfect. Kudos to those ladies! Definitely would recommend Comfort Inn in Grundy, VA.
TEXAS -- I want to let everyone concerned about the service we recently received at the Comfort Suites at the South Padre Island location. I can't say enough about the service we received while visiting there. The breakfast was great and very punctual, the rooms were very clean, the staff was very courteous and congenial to all of our needs. The manager should be commended on the great job he does.
LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at check out with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. The curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel.
ALEXANDRIA, VIRGINIA -- The Comfort Inn on Van Dorn Street in Alexandria, VA uses a company called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermittent and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity would make a veteran Seaman blush. They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay somewhere else on my frequent visits to the DC area. Otherwise, the Hotel itself is perfectly acceptable.
PITTSBURGH, PENNSYLVANIA -- Comfort Inn on Steubenville Pike, Pittsburgh, PA. We discovered blood on a pillow we did not use, to which we notified the hotel staff. The staff/management and owner all claimed there was nothing they could do. When the front desk person called the owner he refused to speak with us or do anything about the fact we had a pillow with someone's blood on it in our room. We were told several times to contact the owner but he is elusive and never there when we call. He will not call us to settle the matter or even apologize. Just be careful, some rooms may be clean but I would rather not chance it again. I strongly recommend looking elsewhere.