Comfort Inns, Suites & Hotels - Page 3

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2.2 out of 5, based on 13 ratings and
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Posted by on
PITTSBURGH, PENNSYLVANIA -- Comfort Inn on Stuebenville Pike, Pittsburgh, PA

We discovered blood on a pillow we did not use, to which we notified the hotel staff. The staff/management and owner all claimed there was nothing they could do. When the front desk person called the owner he refused to speak with us or do anything about the fact we had a pillow with someone's blood on it in our room. We were told several times to contact the owner but he is elusive and never there when we call. He will not call us to settle the matter or even apologize. Just be careful, some rooms may be clean but I would rather not chance it again. I strongly recommend looking elsewhere.
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Anonymous on 10/04/2009:
OK, so this was a pillow you did not use. Does that mean you didn't notice it until the next day?

If it was something I noticed shortly after checking in, I would have been angry, and demanded a clean pillow.
dvschase on 12/25/2009:
No. they didn't use the pillow. Typical guest that makes a mountain out of a molehill. This is the type of guest that makes me want to work in another industry. Its like calling Mcdonalds corp. and going online and telling everyone because you only got 1 pickle on your double cheeseburger. find something else to do
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Poor Breakfast Management
Posted by on
CASTLE ROCK, COLORADO -- We just got back from spending 4 nights at the Castle Rock, CO Comfort Suites. The first morning there was orange juice at the breakfast bar. Next morning only apple juice. When asked, the server just said they were out. Next two mornings they were also out. Inquired at the desk and was told they ran out because of a blizzard the week before and no deliveries since then. I asked if there were no grocery stores in Castle Rock that carried orange juice, but was told only one person is on duty and can't leave. Amazing.

We travel there in April every year for a glass show held nearby. This was our first stay in this hotel. And our last. Don't these places realize it is the little things that decide if we will return?
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Anonymous on 04/29/2009:
So other than no OJ, the place was fine, but you will never return? I'd kill for that kind of luck with motels.
jktshff1 on 04/29/2009:
You and me both C2O
Anonymous on 04/29/2009:
This is the FREE breakfast you are complaining about, right?
bargod on 04/29/2009:
I thought OJ was in jail, maybe that's why he wasn't there.
DigitalCommando on 04/29/2009:
You need to resuscitate Anita Bryant immediately and get her on this!
jimmyjo on 04/29/2009:
Guess some people are high maintenance.

Anonymous on 04/29/2009:
I guess what Anita said is true. "A day without Florida orange juice is like a day without sunshine!"

They are in the hospitality business for ALL concerned and not in the biz of having to courier over a gallon of "Sunny D" just for poor Harold at the complimentary Breakfast bar.
Sheldonrs on 04/29/2009:
Why does the term "whiny entitlement whore" keep popping into my head?
Anonymous on 04/29/2009:
I'm certain the disappointment ruined all of the fun and excitement normally found at a glass show. If OJ is your drink, this is a helpful review.
old fart on 04/29/2009:
A glass show without OJ..?... that just BITES!
Anonymous on 04/29/2009:
Anonymous on 04/29/2009:
Don't local stores still sell OJ?
Anonymous on 04/29/2009:
Sure they do but Harry wanted the manager to close up the hotel to go purchase some.
PepperElf on 04/29/2009:
because you have an interesting head sheldonrs *grin*

personally... if "no orange juice" is the only complaint they're lucky.

The OP should try going on deployment with the US Navy.

On deployment the lack of orange juice is the least of your worries. Try serving the country while being served spoiled milk.

I wish I was kidding. But on the last big deployment I was on, the milk went bad and they kept serving it to us. We learned very quickly to sniff the milk before sipping it.

So... I'm sorry but a lack of one type of juice while you have others available isn't that bad.
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Out $120
Posted by on
FORT MYERS, FLORIDA -- I made a one night reservation at the Comfort Suites Hotel Airport in Fort Myers, FL, not being aware of their 24 hour cancellation policy. (I cannot find any reference to the policy on their reservation page.) My flight from MI was delayed due to weather, and I therefore missed my connection to Fort Myers. I called the hotel to cancel my reservation and was informed I would be charged for the room anyway. Don't hotels cater to travelers, and don't travelers sometimes have travel difficulties?

Airlines rarely cancel flights 24 hours in advance. I will NEVER make a reservation at this hotel chain again.
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Anonymous on 04/23/2009:
Did you just say airlines rarely cancel flights 24 hours in advance? Uh....I think that they do. I worked for an airline for 3 years, so trust me, flights do cancel up to 24 hours before departure sometimes due to weather, lack of crew, etc.
Anonymous on 04/23/2009:
Every time I've booked a hotel online, the hotel's cancellation policy is quite clearly stated before I press the confirm button. I've never not come across said notice. While I have sympathy for your plight - yes, weather and flight cancellations are beyond your control - a policy is a policy and they make it very clear.
Ben There on 04/23/2009:
Almost all hotels have some type of fee for rooms cancelled within 24 hours of arrival. The most lenient I have ever seen is 4pm or 6pm day off arrival, but it sounds like even this policy would have been to late for you if your flight was later in the day.

Hotels have to have some type of penalty for late cancellations to ensure that guests actually arrive. Sometimes they will waive the last minute cancel fees if they can re-sell the room, but they have every right to charge it if they want to. You agreed to that when you booked the room.
Anonymous on 04/23/2009:
When I look at the reservation site, and choose 'best available rate', it tells me that I can cancel until 6pm of the day I reserved. You may want to dispute this with your credit card company.
Ben There on 04/23/2009:
KenPopcorn, there are different types of rates out there. Just because the one rate at the one hotel you looked has a 6pm cancel time does not mean that the rate and hotel the OP booked offered the same flexibility. I don't think the OP needs to contact his credit card unless his confirmation says cancel by 6pm day of and he actually called before 6pm. Otherwise he needs to write if off as a lesson learned about hotel rates.
Ritchie107 on 08/02/2010:
Well it depends which property you are staying at. I had a 6 pm same day cancellation policy at my property before I took over. Now we have 24 hours in advance.

Meaning, if you have reservation for tomorrow, there will be no charge it you cancel by 4 pm today. Or your card will be charged for 1 night's stay.

This policy is mentioned in red lines at our website and all our front desk staff need to mention that before taking the credit card number!

Some hotels even have advance special rates, there is no way you can cancel that reservation as it is clearly mentioned - no refund will be issued.

Moreover, it is always advisable to call the property and reserve Or call the 800 number or do it online at Priceline and other websites, it will be difficult to cancel.

However, I have cancelled some reservations if the cancellation is for a genuine reason. But if you have made a reservation, my hotel is full and I keep that room vacant for you, I will have to charge your card, right?
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"No Show" Charges At Comfort Suites In Denton, Texas After Lengthy Stay
Posted by on
Every Christmas I have a lengthy stay at Comfort Suites in Denton and this year hoping for a cheap air fare I double booked the rooms until I new exact dates of arrival and departure. Well my American Express bill arrived and I am billed three times (@$100 a night) for "No Show"

I actually stayed for 10 days, I notified them at the desk when I checked in of the double booking and even contacted by telephone of the situation BEFORE my arrival. Now here I am..having to pay 3 separate "no show" fees. The Manager will not even take my telephone call to hear my explanation and he is standing on his decision I "no showed" for three extra reservations and I am to pay for it.

So I am paying an extra $300 dollars (+/-) for "no show" penalty.

Before I arrived to the hotel I called by telephone in advance of the exact arrival dates and again when I arrived made a "in person" explanation of this...this is robbery, I feel I am stuck to pay and have no recourse. What can I do?

One thing is sure...They have lost me and my family as customers now after many years of frequent reservations it comes to this?

Can anybody suggest what I can do about this?

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Soaring Consumer on 01/30/2009:
I suggest that you dispute the charges with AMEX.

Keep the receipts that proved you stayed there and that you paid them for your stay as it would help your case.
dan gordon on 01/30/2009:
most hotels give a confirmation # and also a cancellation #. If you had gotten one you wouldn't have this problem
Anonymous on 01/31/2009:
Did you book an internet rate that had no cancellation provision? They are relentless on these rates, and if you did get one, they are going to charge you for the unused portion of your reservations. If this isn't the case, dispute the charges with your credit card company.
Ben There on 01/31/2009:
Really? You held three hotel rooms with the intention of only paying for one so you could save a few bucks on airfare to Dallas. Not only did this keep the hotel from making money, but it kept other people from getting rooms during the holiday season. How early did you phone in to cancel the other two rooms?
Ritchie107 on 08/06/2010:
If you informed later that the policy mentioned on the website where u reserved, then there is no way you are getting your money back!

Third party websites, like Priceline, Expedia,, Travelocity - forget about your money!

But if you have directly booked using, or may be calling the hotel and making reservation.

And if you informed them before the cancellation policy gets voided, you can surely get your money back!

Plus did you inform about 2 reservations? Or did u made sure and cancel one of those?

I doubt you cancelled the reservation....

This is what happens, as I am managing a hotel, I can see what could have happened!

When u called that I am arriving on this date, right??? The front desk person will check the guests supposed to arrive on that particular date, and they found your name! So yes... But they may not be aware that you have made another reservation!

When you are playing a game like this, make sure you know what u r doing! Your ignorance has cost u $300!
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What Is This?
Posted by on
GLEN ALLEN, VA, VIRGINIA -- The general manager was OK she could have been a little more professional and attentive to her employees. But my main problem was the continental breakfast host, he seemed to be more interested in flirting then giving customer service. He asked me if I had a man and for what purpose was it of his to know!!!! When I did need him to help me because there was not any more food left and it was about 8:30am, he was a no show for about 30 minutes. The place was a mess and where was he to clean it.

I would never recommend someone to stay here with that kind of service. House keeping was OK.
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jktshff1 on 01/16/2009:
cut the caps..hard to read
old fart on 01/16/2009:
Why is this poster yelling..
Anonymous on 01/16/2009:
Anonymous on 01/16/2009:
He's yelling so that old people can hear him.
Anonymous on 01/16/2009:
'HE ASKED ME IF I HAD A MAN' Here is the smart and quick answer to this ...'YES'.

Principissa on 01/16/2009:
I would have said yes, do you?
jktshff1 on 01/16/2009:
c2o of and I resemble that remark
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Fleas In Room
Posted by on
SAN ANTONIO, TEXAS -- My husband and I drove 2 1/2 hours to San Antonio to take our toddler to see Sesame Street Live. The hotel appeared clean, but that night after showering and getting into bed I complained to my husband that my feet itched. I did not remove the entire bedding (I did a spot check), however the next morning I noticed bites on my feet and when I pulled the sheets back you could visibly see several fleas! I went to the front desk, but the clerk stated she would call the GM and go look at the room with housekeeping later. I stood there as she "phoned" the GM and asked me if we could check out as planned and the GM would refund the card back once he came in later. Well that never happened. In fact I left several messages by phone, and finally got a response after I faxed a letter.

His excuse... yes they were recently treated for fleas, they only found one in our room, and with this being Texas we must have brought it with us!!! Don't stay here unless you take bug spray!!!!!!!!!
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bargod on 12/03/2008:
Merry Christmas or mabye I should say Fleas Navidad.
Anonymous on 12/03/2008:
madconsumer on 12/03/2008:
yep, fleas can travel with humans for many days. fleas also are omni pressence.
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Bathroom Color
Posted by on
I recently stayed at a new Comfort Inn at St. Rose, LA. Although the place was nice the rooms are poorly lit and the choice of color for the bathroom walls is nasty. A dark Avacado Green. Not very nice for any woman trying to put on her make-up. A brighter more reflective color would have been nice. This is my only complaint about the room.
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Foul Smelling Room
Posted by on
MARIETTA21, GEORGIA -- When I arrived at this hotel on a late Friday night I checked in under a free night provision. The room was small (the kitchenette was larger than the sleeping area) and smelled like wet baby urine. It smelled liked the carpet had gotten wet, and they just let it air out without changing it.

I had another reservation for two nights on the following day but cancelled. Do not stay here!!!
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Anonymous on 05/09/2009:
Does baby urine smell different than little kid urine? Or adult urine?
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Theft of Clothing
Posted by on
DALLAS, TEXAS -- I wanted to let anyone who is going to stay in the Mesquite/Dallas area to stay clear of the Comfort Inn, 923 Windbell Circle, Mesquite TX 75149.

The house keeper(s) are thieves! My wife and I had clothes stolen from our room (even after tipping the house keepers.

Despite repeated phone calls to the head of house keeping and to the manager, no one would return our calls.
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Soaring Consumer on 03/28/2009:
I recommend that you file a police report.
TGT101 on 03/29/2009:
or double checking your bags and finding the lost items.
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Stolen Video Camera
Posted by on
ELGIN, ILLINOIS -- My family and I were stay at the Comfort Suites in Elgin, IL for a hockey tournament. The next day we left the hotel and when we returned our room had been cleaned but our brand new video camera was missing. I took up the matter with their management which basically stating they would look in to it.

It took them almost a month before I got a response. Only to informed they are not responsible for items that are taken / stolen from the room they rent to their paying customers.

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Principissa on 07/29/2008:
Did you lock the camera in a room safe? Did you call the police and file a report? Anything of value should either be locked in the room safe or on your person at all times. Most times the hotel will have a disclaimer written into your room contract stating they are not responsible for lost or stolen items.
Anonymous on 07/29/2008:
A lot of people wrongly believe that the loss disclaimers are iron-clad. They are not. So, a few unscrupulous innkeepers steal from their lodgers and then point to the disclaimer. Despite any disclaimer (even those in parking lots) a business has a duty to 'diligently' safeguard the property of its visitors. Example: A maid, leaving the door to every room open while he/she cleans the entire floor, is not due diligence. Guests have a reasonable expectation that their property will be safe in a hotel room...if the hotel takes reasonable steps to protect the property. VH post!
Hugh_Jorgen on 07/29/2008:
There is a nugget of truth there Doc, but they also know most people will write off the loss rather than hire an attorney and try to convince a court that the innkeeper didn't perform his due diligence with regard to security.

Principissa on 07/29/2008:
But isn't that why the also provide a safe in the room free of charge? They are providing guests with the means to safe guard their belongings, but very few will use them. I'm not trying to be rude, but leaving valuables in plain sight will keep an honest man honest and a thief happy.
Anonymous on 07/29/2008:
I don't know why but I don't trust room safes. I get the feeling the very people stealing from the room would have no problem opening the safe.

Great comment Doc_J.!
Anonymous on 07/29/2008:
Absolutely right Hugh! Remember, it works two ways...cheaper for the innkeeper to pay for a laptop or camera than go to court to prove their due diligence ;-). Don't settle for 'no' based on the opinion of the hotel's lawyer. Persist!!
Anonymous on 07/29/2008:
I have not left items of value in a room for a long time. I either check it in at the desk or bellhop and get a receipt for it. Not just the stub either, I have them write what it is I am leaving with them. I have never lost a thing since doing it this way.

Sometimes you just can't haul your stuff around with you all the time and have to leave it with someone.
Anonymous on 07/29/2008:
That's some good advice Superbowl. Thanks!
Principissa on 07/29/2008:
I've never thought to do that super. But then again when we bring anything valuable with us, like a camera or video camera we usually take it with us to take shots of the kids and make home movies. We like to stay at Best Western hotels, do they do those types of things there?
Anonymous on 07/29/2008:
Smaller motels encourage you to leave valuables with the desk or in the hotel safe. Larger hotels almost always have bellman you can leave your stuff with. If I need to leave say my brief case for a few hours I put it in a plastic laundry bag and tape it shut. When I get it back I know all is well if the bag is still taped up. (never had a problem)

I have never left a camera as it is small enough to carry in my pocket or in the Wife's purse. I do it with my laptop, briefcase, expensive coats or jackets etc.. Anything I would think I might like to snag if it was not mine gets the safe keeping. We bought some Juicy Couture stuff at an outlet mall as gifts. Did not want to leave it in the car or in the hotel room as it was all brand new and in the gift boxes etc. So we left it all with the bellman. Gave him a $5 tip when we picked it up. Small price to pay if you have ever had to buy any Juicy Couture stuff.
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