GRUNDY, VIRGINIA -- Upon arrival, the front desk person, Courtney was so welcoming and accommodating. We had been riding our motorcycle all day in the mountains and was exhausted. She was very efficient and followed up with us a half an hour later to make sure everything was satisfactory.
The next morning at breakfast, Lora was very concerned that our meal was perfect. Kudos to those ladies! Definitely would recommend comfort inn in Grundy, VA.
BILLINGS, MONTANTA -- I was booking a room for a family member who was having major surgery. I booked the room and found out with in a 2 hr window that the room was going to be needed for the next day. I called Katie the manager who said no and their policy wouldn't credit my account back. I was upset not only that my family had cancer but also she didn't care. I spoke to her supervisor who said I wasn't nice and hung up on me. I called Sarah back begging for her to understand."her words were I don't like my family I really don't care about yours" She put me on hold then another lady came on who said that something came up and Sarah had to leave. This lady was laughing and then hung up on me. This wasn't a game. I had no room for them, out money that they refused to credit my account, being laughed at, hung up on. Comfort?? NOAdd reply
LEVITTOWN -- This hotel has the worst customer service. The rooms are small. You get hit at check out with TOWN TAXES BILL! The rooms have no microwaves or refrigerators. We asked for one and the owner told us no. We had a child with us which we needed a refrigerator to store groceries but he didn't care. The hallways have blown lights which in a 2 week stay were never changed. The door key cards have to be changed constantly because they deactivate. They curtain rods were torn off the wall and never fixed. We asked to be changed to a different room but they said they would charge us extra for the change. And the parking lot only holds 8 cars! Never again will I stay in this hotel. 1 Replies - Latest reply on 05/02/2011Add reply
I recently stayed at a new Comfort Inn at St. Rose, LA. Although the place was nice the rooms are poorly lit and the choice of color for the bathroom walls is nasty. A dark Avacado Green. Not very nice for any woman trying to put on her make-up. A brighter more reflective color would have been nice. This is my only complaint about the room. Add reply
ALEXANDRIA, VIRGINIA -- The Confort Inn on Van Dorn Street in ALexandria, Va uses a conpany called ETHOSTREAM for its internet service provider. They do a very poor job of doing so and access is spotty, intermitant and poor. Do not stay at this hotel if the internet is important to you as this will result in high blood pressure and the loss of verbal control as the resulting fits of profanity woulf make a veteran Seaman blush.
1 Replies - Latest reply on 05/27/2010Add reply
They have provided the very worst internet experience I have ever encountered at any hotel and unfortunately, I will have to stay some where else on my frequent visits to the DC area.
Otherwise, the Hotel itself is perfectly acceptable.
Screamed at by front desk clerk
15000 U.S. HIGHWAY 441, EUSTIS, FLORIDA 32726 -- We stayed at this hotel located in Eustice, Florida,(FLB51) when we arrived they were changing names from Days Inn to Comfort Inn & Suites, the front desk clerk was nice but did not know completely how ... read full review3 Replies - Latest reply on 06/02/2010
FRANKLIN, INDIANA -- Three weeks ago I stayed at the Comfort Inn in Franklin, Indiana. The service from the time I checked in, to the time I checked out, and now, has been pathetic. The hotel made a mistake with my reservation, ultimately charging me for a room I did not reserve, and three weeks later I am still awaiting someone from the hotel to call back and respond. The Choice Hotels Customer Service line has been contacted multiple times and they have not been updated on the situation from the manager or staff. I have been trying to be nice and allow the hotel to do the right thing, but I have just called my credit card company to dispute the charge because of their lack of efficiency, as well as respect for a customer. I will never do business with a Comfort Inn, or Choice Hotel, again. 1 Replies - Latest reply on 07/06/2012Add reply
PITTSBURGH, PENNSYLVANIA -- Comfort Inn on Stuebenville Pike, Pittsburgh, PA
2 Replies - Latest reply on 12/25/2009Add reply
We discovered blood on a pillow we did not use, to which we notified the hotel staff. The staff/management and owner all claimed there was nothing they could do. When the front desk person called the owner he refused to speak with us or do anything about the fact we had a pillow with someone's blood on it in our room. We were told several times to contact the owner but he is elusive and never there when we call. He will not call us to settle the matter or even apologize. Just be careful, some rooms may be clean but I would rather not chance it again. I strongly recommend looking elsewhere.
Poor Breakfast Management
CASTLE ROCK, COLORADO -- We just got back from spending 4 nights at the Castle Rock, CO Comfort Suites. The first morning there was orange juice at the breakfast bar. Next morning only apple juice. When asked, the server just ... read full review14 Replies - Latest reply on 04/29/2009
FORT MYERS, FLORIDA -- I made a one night reservation at the Comfort Suites Hotel Airport in Fort Myers, FL, not being aware of their 24 hour cancellation policy. (I cannot find any reference to the policy on their reservation ... read full review6 Replies - Latest reply on 08/02/2010
I wanted to let anyone who is going to stay in the Mesquite/Dallas area to stay clear of the Comfort Inn, 923 Windbell Circle, Mesquite TX 75149.
2 Replies - Latest reply on 03/29/2009Add reply
The house keeper(s) are thieves! My wife and I had clothes stolen from our room (even after tipping the house keepers.
Despite repeated phone calls to the head of house keeping and to the manager, no one would return our calls.
Cape Canaveral, FL
CAPE CANAVERAL, FLORIDA -- Stayed at this Comfort Inn and Suites in Cape Canaveral, Florida for 2 days and nights in February 2009, before leaving on a cruise. They have a "Cruise Package" where parking your car in their lot ... read full review1 Replies - Latest reply on 03/09/2009
SAN ANTONIO, TEXAS -- My husband and I drove 2 1/2 hours to San Antonio to take our toddler to see Sesame Street Live. The hotel appeared clean, but that night after showering and getting into bed I complained to my husband that my feet itched. I did not remove the entire bedding (I did a spot check), however the next morning I noticed bites on my feet and when I pulled the sheets back you could visibly see several fleas! I went to the front desk, but the clerk stated she would call the GM and go look at the room with housekeeping later. I stood there as she "phoned" the GM and asked me if we could check out as planned and the GM would refund the card back once he came in later. Well that never happened. In fact I left several messages by phone, and finally got a response after I faxed a letter.
3 Replies - Latest reply on 12/03/2008Add reply
His excuse... yes they were recently treated for fleas, they only found one in our room, and with this being Texas we must have brought it with us!!! Don't stay here unless you take bug spray!!!!!!!!!
Bad One Night Stay
TAMPA, FLORIDA -- We were going on a trip and was leaving from the Tampa Airport so this was a convient hotel for us - The Comfort Inn RJ Stadium. So we booked a room for this night and the night of our return. Our first ... read full review6 Replies - Latest reply on 10/06/2008
Stolen Video Camera
ELGIN, ILLINOIS -- My family and I were stay at the Comfort Suites in Elgin, IL for a hockey tournament. The next day we left the hotel and when we returned our room had been cleaned but our brand new video camera was ... read full review10 Replies - Latest reply on 07/29/2008
PLANO, TEXAS -- I recently stayed at the new Comfort Suites in Plano,Tx. And let me say it was the best hotel stay I have ever had. The staff were great and even though there were a few opening quirks it was great. The breakfast every morning was the icing on the cake so to speak. I will definitely stay there next month when I return to Texas. It is not on any GPS as off yet. But if you are interested in this facility you can easily reserve through choice hotels.3 Replies - Latest reply on 08/02/2008Add reply