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13 Reviews & Complaints

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Shut-off notice assistance
Posted by Cherokeestars on 11/11/2007
I would like to say that Com-Ed does not want to work with customers who show that they are trying to pay their bill, but are having financial difficult time, and we get a shut-off notice and go to Com-Ed for help and they tell you there is nothing that can be done, leaving children in winter with no lights or heat..

Sad that Com-Ed does not live up to their so called ComEdCares program...


     
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Posted by Skye on 2007-11-11:
On the back of your bill, do they show any services that offer assistance for help paying your bill??? Programs for low income families?

Our bill has a list of agencies on the back, that you can apply to for financial heating assistance.

Good luck.
Posted by Anonymous on 2007-11-11:
cherokee, where I live it is not legal to turn power off during the winter months if there are senior citizens or children in the household. Call or go to your local state services agency right away and ask about applying for assistance. Good luck!
Posted by spiderman2 on 2007-11-11:
Call your state's public utility commission, they will know where you can get some help. Please don't take this the wrong way either, but could you or your spouse get a parttime job to pay the bill or maybe getting rid of the "extras" we all think we have to have and put that money towards your bill. I have BTDT on this stuff when I was younger. If you don't get ahold of it now, it will get worse.
Posted by killerklown on 2007-11-11:
Yeah, I thought it was illegal for them to shut off power during the winter months...
Posted by yoke on 2007-11-11:
In CT they can.
Posted by spiderman2 on 2007-11-13:
winter months are typically defined as December 1 to March 31.
Posted by Anonymous on 2007-11-13:
Cherokeestars, I went to their site and it seems all they care about is how to help you reduce your energy use, not helping anybody with their bill. I think Skye has given you some very useful advice and you should check it out. There are also churches and others that will help you out with this. Look in the yellow pages in your area. Also check the law's in your area to see if they can do this?

God bless you and your family.
"ComEdCares.com

Welcome to CARE!
CARE — Customers’ Affordable Reliable Energy — is ComEd’s energy education and assistance program for residential and business customers."
Posted by Anonymous on 2007-11-13:
Her are a couple of places to start:
Free Grant Search
www.FreeGrantSearch.comInstantly qualify for up to $3100 Grants never have to be repaid.

Apply for LIHEAP
GovernmentGrantSearch.comGet help w/ Low Income Home Energy Assistance Program. Register Now.
Posted by cherokeestars on 2007-11-14:
this is for spiderman, my husband lost his job he has since gone back to work, we went to Liheap for help, the lady had trouble using the computer, and by the time is was over, we had just about no help, and we called them on it, we were "sorry there is nothing we can do" and yes we have done everything that we could think of for help. What we have is a temporary set-back and that is why it is hard to get help...
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Lawn Torn Up and Not Repaired
Posted by Bmw94343 on 09/01/2012
In May Edison dug up our lawn to do underground repairs and never came back to repair our lawn. We called three times. They even said it could take years to come to make the repairs.
     
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Posted by clutzycook on 2012-09-01:
Write to the Problem Solver at the Tribe. It seems that bad press is the only thing that lights a fire under some companies' butts.
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Disappointed
Posted by Lisadilbone on 06/30/2012
We spoke with Allison to book the property. In our first conversation with Allison, she mentioned the rate must have been reduced because the balcony would be closed due to painting. When we balked at making the reservation and told her we would would talk it over, she immediately called back to say the balcony would not be closed until after June 23, our departure date. She stated the reduced price was due to a last minute cancellation. We were also "assured" the balcony would not be inaccessible. In good faith of what we were being told, we went ahead and booked the condo. However, on the third day of our stay, our 15 year old daughter walked into the condo to be greeted by three men. They had entered the unit without any notification to us. They had brought all balcony furniture inside the living room and were bringing equipment through the condo to the balcony. We were then notified the balcony would be closed off for the remainder of our stay due to the contractors needing to drill the concrete on each balcony (not just painting, but drilling). Even worse, our balcony would be the main support and storage for the scaffolding and equipment used on each unit. We were woke up each morning with drilling so loud we could not hear one another inside the condo. We could not even open the drapes due to all the eyesore equipment on our balcony, not to mention men. We contacted the owner, Ellen, and were told in an email, "We have 2 months (June and July) to try to make money to carry over for the rest of the year and now to have repairs to deal with these two months, is unimaginable." Obviously the owner is willing to take all measures necessary to get the unit rented. Even if it means being dishonest. They have refused to issue any type of credit due to the major inconveniences we have experienced. Which confirms to me, they are needing to "make money" at everyone's expense. We rented a gulf front unit with full use of the balcony in good faith that was what we were getting. Our once a year beach vacation was not the stress free, peaceful vacation we had hoped for. Had we known the events that were to take place, we would have rented a different unit or property. We have rented from others on VRBO over the past several years and have never been disappointed. This was certainly an eye opener.
     
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Posted by jktshff1 on 2012-06-30:
Well written. Thanks for the heads up on this company. I had been looking at them, but now, they have lost.
Posted by oldisgood on 2012-07-01:
I think threatening to take them to small claims court for redress might make the owner reconsider a refund. If she doesn't I would then take her to small claims. The only thing you will be out is the small fee if you lose and she will be out her time and hopefully, your refund in part
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Unsatisfied Customer
Posted by Mommasbest200346 on 09/18/2011
Commonwealth edison has been getting over on customers for the longest time. I am was not informed that they had ran out funds until I called and I was told that I was on a waiting list.

     
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Horrible way to spend my money
Posted by L0930 on 04/18/2011
ILLINOIS -- Comed are crooks. If I weren't civilized I go crazy.

I've been paying my bills on time every month for the last 2 years when I moved into this building. Initially, I was told to wait for a bill to be sent upon my wanting to put the bill in my name. Months passed I continued to pay average $70 month.

In February of last year I received a whopping bill for almost 200x more than I had been previously paying (avg. $40). I called and suggested to them that there must be a problem of some sort. Their only option was to enroll in the deferred or budget billing, of which I enrolled--I had to pay my monthly bill $45.60- in addition to the amount broken up while on the plan an additional $50-80.

I finally paid it off, thinking that if my bills are $60-75 dollars I'd rather just pay that than pay double, right?

So I did, and as of October last year I made what I thought was the final payment($148.00) towards the budget billing payment. Hurray... I was free from additional fees. I continued to pay the amount billed to me $70-80 per month and two weeks ago I get a bill for $1,083.28 DUE IMMEDIATELY 4/15. NEEDLES TO SAY I WAS AGHAST.

How could my bill have gotten so high?

Talking to Comed was not helpful at all, as far as they are concerned the $1,083.28 is due immediately. They claim the meter could not be read due to the dog---the dog was in the house during the winter and why could they not have called me so that I could let my landlady know of them being expected. That's baloney.

My frustration/question is this:How are they able to tell me what my average bill is $133.23 and NOT give me anything more than an estimated bill. I'd rather get an over-estimation and have credit than under estimation and have my service threatened with disconnection-wouldn't you? Actually I'd rather they get it right the first and every time.

As of 10 minutes ago( I was on hold for 40 waiting for a supervisor)after paying $75--they demanded $245-- I have to re-enroll in the deferred billing at a rate of $92.33 for the next 12months in ADDITION to my average/estimated bill-- which they cannot tell me right now.

I asked for the name and address of the district manager. Ms. Elliot claims there isn't one but I can address a letter to a manager. I certainly will be writing them as well as the Lisa Madigan, and anyone else who will listen. I make $2,005 a month. I pay my bills based on monthly billing and have not received any disconnection or grossly inflamed bills other than from Comed.

Comed is the only utility company that can charge whatever for whatever reason and demand you pay or have your utilities shut off.

As far as they are concerned they don't make mistakes and we are held to their abuse-yes abuse.

They are aware that there is slight to no competition and they have us by the gonads. They can estimate, guesstimate, overrate, and not be held accountable.

I have an infant and an asthmatic child and have paid my bills so that I would not be a in predicament. This is worst than taxes.

It just doesn't seem right. I've already been through this and here we go again. Comed is a ripoff and the deregulation is a little too late.

I've looked into Spark energy and wonder if they will be any better. Frankly, ANY company would be better than Comed.

I am so tired of being VICTIM to Comed billing whims.

Lynne,
Chicago, Il.
     
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Posted by trmn8r on 2011-04-18:
I had a little trouble following your complaint, but best I could tell the main issue is that your meter could not be read for several months. When it was finally read, it turns out the estimates they were using were way too low.

How many months in a row was your bill estimated? I always look at my bill, and make note of this (they estimate it 4-5 times a year), to make sure I don't get slammed by an "actual" bill folling an estimate.

Do you have electric heat? It may be that your heating bill is what is causing the increase.
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High rates bad service!
Posted by Puter on 07/31/2010
We live in a rural area and one night the neighbors powerline came lose from his house. It wasn't storming, but the wires were live and laying across the road. I called Com ED in ALL 7 times and every time they said they were going to send someone out right away. An hour later my husband got off work drove home as far as the wires would allow. He sat there for four hours waiting on them. Finally I called the sheriff's department. A guy who worked for comEd heard the report on his home scanner and he called com ed to see if they wanted him to fix the downed wires!?! Good Lord!
     
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Posted by Skye on 2010-07-31:
You could of also called the Fire Department. What was wrong with the guy, who worked for them, asking if he should fix the down wires? They probably had an after hours crew that would of arrived to your destination, as soon as they finished attending other emergencies. I understand you were worried, but give them a chance to get there. Calling 7 times did not get anyone there any faster. Hope all is well now.
Posted by Anonymous on 2010-07-31:
Loss of power to a lone house in a rural area is a low level emergency. Their on-call personal respond to the number of customers affected. During storms some people have to wait days for power to be restored. Sometimes you have to be patient. Call 911 and let them know so they can protect the area
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Over charge
Posted by Busche7209 on 04/08/2010
ILLINOIS -- I cannot believe what I am being charged for the electric I use, my Feb. bill was an estimated bill for $324.00 and my last bill for Mar. was a meter read bill for $ 270.00 and these charges are for a 1100 sq. ft. house and I have added nothing electric to my home I would say that in the past my average bill from ComEd was around $120.00 per month, when I took a look at the past billing I noticed that the only fee that changed on my bill was something called a franchise fee which went from $30.00 to $76.00, I am living on a fixed income (retired) and because of these outrageous bills have been force to do without some of the comforts of life, I wish there was someone who could investigate this company for their outrageous charges.
     
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Posted by clutzycook on 2010-04-08:
Have you called ComEd to see what the trouble may be? That would have been my first stop.
Posted by busche7209 on 2010-04-09:
clutzycook, yes I have contacted them, in fact when I received that ridiculous estimated bill I was on the phone right away, but all I got for an answer was that all of my previous billings must have been in error and thats how they make up the difference, I even questioned why a so called franchise fee on my bill went from $30.00 to $78.00 the girl on the other end said it was part of the increase all commonwealth edison customers were paying.The subsequent calls I made after this one were just as fruitless, they insist that I must be using an appliance thats drawing an enormous amount of energy, this after I have told them that everything running now is the same as it was five years ago, and all I get is Im sorry sir.
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The ethics by which ALL of a corporate employees-even DRIVERS-should conduct business on behalf of ComEd/an Exelon company
Posted by Mrs. Zeleznak on 11/09/2009
CHICAGO, ILLINOIS -- There is NEVER a LEGAL 'reason' why any employee of a corporation with the size, consumer need for, and public identity of Commonwealth Edison Electric Co./an Exelon Corporation to WILLINGLY/ PURPOSEFULLY VIOLATE the rights of a disabled citizen - of a city or town that depends on same co./corporation to be the sole authorized/avail-able provider of residential electric power - by ILLEGALLY parking either partly into or fully in someone's 'signed' Handicapped Permit parking spot in front of their urban dwelling.

This infraction is tantamount to parking so as to partially or totally blocking a resident's ingress to or egress from their driveway by parking a corporate vehicle totally or partially across their residence's driveway.

I already have a hard-enough time getting around due to my long (since the age of 32 in 1994), permanently disabling very rare illness (Systemic Vasculitis with Necrotizing Peripheral Polyneuro-pathy) for which I have had/continue to need to have treatment utilizing strong/toxic chemothera-peutic infusions of Cytoxan/cyclophosphamide since that date. Additionally, I can only 'walk' safely/uneventfully short distances using a four-footed cane. Any longer distance or lengthly duration of time requires me to use an electric four-wheeled 'scooter'/personal mobility device which is stored inside the back interior of my full-size, lift-outfitted passenger van.

If I need to use the PMD by itself to say go across the street from my residence to the Aldi grocery store, I (weather providing, as rain or snow do not allow me to operate the PMD outside due to moisture of any kind [rain/snow] being able to 'short' out the power supply of same) remove my PMD from the interior of my van using a lift arm to place it onto the street, so I also need 2-3 feet of space behind my vehicle in order to be able to do so, and then I am able to 'ride' my PMV on the street to the intersection nearest my home, cross the street at the crosswalk/street light, and get to the Aldi/shopping center in that manner. Likewise, I have to be able to do the same in reverse when I return the PMD to its place inside my van - which ALSO entails being able to safely and with ease get back into my legally-parked vehicle in my properly signed (and also easy to see the signage defining) handicapped parking-by-permit parking spot.

While you may think or feel that this complaint is someone who is overly frustrated and singleing out a big corporation and one of its' employees just because they are a big corporation, I can assure you that this is NOT the case here. I simply believe that improper behavior or attitudes can never change or be changed unless the superiors or the company which employs such politically-incorrect and illegally-behaving/ acting employees act in concert to, through corporate 'sensitivity' training seminars for employees, make their employees aware of proper and legal acts/actions with regards to all those who are physically challenged ('disabled') and already face obstacles on a daily basis getting to and from the places they need or want to go to without having to have additional obstacles placed in their 'paths' by 'ignorant/careless' employees of the firm/corporation.

If it's not politically correct or legal to 'dis-criminate' against anyone based on their gender, race, etc. in the USA, why then should anyone who is unfortunate enough to have to live with a phys-ical challenge on a daily basis ADDITIONALLY have to worry about having easy access to their own properly licensed/permitted vehicle simply be-cause an employee of a GIANT corporation doesn't care enough to not infringe on their rights as disabled citizens?

Mrs. Randy E. (Patricia A.) Zeleznak
PAZTAZ@aol.com AND ALSO PLEASE RANDYZE@aol. com

     
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Posted by goduke on 2009-11-09:
I'm not aware of anyone who advocates for parking in handicapped marked spots when a person is not handicapped. I don't know that you need to spend a lot of time trying to convince folks that it's wrong.

That being said, what did Com/Ed say when you picked up the phone and called them? I'm correct that you dealt with this through the phone rather than relying upon email, correct?
Posted by Anonymous on 2009-11-09:
Um, with two pages worth of writing... what is this complaint about exactly?
Posted by Anonymous on 2009-11-09:
Better yet, why didn't you just pick up the phone and call the police?
Posted by goduke on 2009-11-09:
Good point, Ken. That would have fixed things faster.
Posted by Principissa on 2009-11-09:
If a person who is not handicapped (ie: parking in spaces without the proper license tags or placards or the windshield card) then you should have picked up the phone and immediately notified the police. If this was outside of a store, you should have immediately alerted the store manager on duty and reported it to him/her. I've personally reported a Pepsi truck driver to the gas station for parking in the handicapped spot and the store manager on duty made him stop what he was doing and move the truck.
Posted by PepperElf on 2009-11-09:
sounds like this is happening right where the OP lives
so... yeah call the police first.

they can issue a ticket - which may affect the driver's job
also they can have it towed

and that would really make the company take notice. =)
Posted by Principissa on 2009-11-09:
I get really annoyed when I see people that don't have handicapped tags or stickers parking in those spots. If I can walk, you can too. There is no excuse to take up a handicapped spot if you don't need it.
Posted by JR in Orlando on 2009-11-09:
Sounds like an overreaction to me, and a playing of the handicap card. From my reading of the complaint, it appears not that the electric company vehicle is parking in the handicap spot, but that it parks along the curb behind the vehicle so that it makes it difficult for the person to get his scooter out of his vehicle.

Being handicap doesn't excuse you from the trials and tribulations we all put up with to let electric companies and other business perform their services. I come out and at times my driveway is block by an electic truck, tree service or other vehicle. I ask them to move, and they do. Or I wait a few minutes till they are through. That is what neighbors do. Being handicap, (and I assume this) you probably do not have as many time restraints. Why not either wait till they are through or simply ask them to move.
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Inability to listen & follow through.
Posted by Shellw on 11/06/2009
BLOOMINGDALE, ILLINOIS -- I moved out of state for a job and notified Com Ed of this. Since I had just made a payment, there wasn't a huge balance for my final bill that I requested be sent to my mother's home. I figured it would be faster making payments that way rathern than waiting for the mail to be forwarded. Com Ed never sent final bills, either to my mother or through the lengthy postal service forwarding system. However, they were quick to send me to collections for $25.27 and make my life miserable. Both my mother and I had called three (3) times to get a final bill and were told the same thing over and over. We mailed it. Well, if you mailed it, it would have been paid. For a lousy $25.27, they would try to ruin a person's credit when all they insisted was to get a final bill so it can be paid. It cost them more to send this lousy bill to collections and it would have been to just write it off, or perhaps, send the FINAL BILL. How simple and economical that would have been. Com Ed, you do not deserve any rate increases, pay increases for your employees who cannot follow very very basic instructions. After 4 months, I finally cleared this up, but only after it went to collections and was part of my credit history. Thank you Com Ed.
     
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Posted by clutzycook on 2009-11-06:
You know, the same thing happened with Illinois Power and myself about 4 years ago when I left Peoria to move up north. I asked that the final bill be sent to my parents' house. I never got anything. Finally about 3 months after I moved, I got a call from IP saying that they had been trying to contact me to get the remaining balance on my bill paid (it was like $40-50). Apparently calling my cell phone was a last ditch effort to get it from me before sending it to collections. I asked why they didn't just follow my instructions and send it to my parents and I got the telephone equivalent of a blank stare. Anyway I paid it and avoided collections. If they hadn't contacted me, thought I probably would have been in the same boat that you were in.
Posted by peter on 2012-10-10:
same thing just happened to me. Moved out of state and left them a forwarding address. A MONTH later i get a call from collections. Everybody at ComEd customer service acts like this is not a big deal and won't help at all. Next stop: BBB
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Bad Billing Practices
Posted by Aiobheal on 07/14/2009
I was living in a walk-up in Chicago with my husband. We paid our electric bill faithfully and never had a problem with their service. We even continued to pay after both my husband and I faced lay-offs at our companies. I opened the bill one day expecting to see the usual amount that we owed or close to it. The bill was over seven hundred dollars! I was shocked. I immediately called and tried to find out if it was some sort of mistake. But they told me that it was not. Apparently I had been paying an "estimated" bill and that they had been unable to get into the building to check the meters.

I had no access to that part of the building as it was solely under the control of our landlord who was never reachable (except on rent day) and lived several cities away. I told them I had no access. "Well ma'am," they told me, "You should have called your landlord and told him to open the door." His number is clearly written on the building. I don't understand why they could not contact him. They told me it was my responsibility and since I had not done it, I was being charged with fees dating back over a year. And to this day, the balance is hanging over our heads, and my husband and I, though jobless, are trying to scrape money together to pay it.
     
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Posted by Anonymous on 2009-07-15:
Contact the Illinois Commerce Commission. Search the web for contact information. They may be able to help.

From a quick look through complaints filed with the ICC, Commonwealth Edison seems to have more than a few for billing issues.
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