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Commonwealth Edison Company Consumer Reviews - Page 2

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Just plain bad
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JOLIET, ILLINOIS -- Just too many horror stories for me to list with this company but I'll use my all-time favorite. I came home one day from work to no electricity. When I called to report an outage, I was transferred to customer service who told me our service was disconnected due to a past-due bill of $154.00. I tried to explain to them that this was a mistake and we just paid our bill and it wasn't anywhere near 154. They kept insisting that's what it said on their computer and their computer is never wrong. I was forced to pay the bogus $154.00 over the phone along with a convenience charge just so I could get them to restore service which they said could take up to 72 hours.

After all was said and done with this nightmare and hundreds of dollars in food spoiled and a hotel stay because of the heat, here they transposed one of our account numbers while processing our payment and credited someone else's account. 6 months later it happened again with the account number mix up but at least we weren't disconnected. Our electric service is unreliable and basically a joke. All this, and a hefty rate increase.

Shut-off notice assistance
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CHICAGO, ILLINOIS -- I would like to say that Com-Ed does not want to work with customers who show that they are trying to pay their bill, but are having financial difficult time. And we get a shut-off notice and go to Com-Ed for help and they tell you there is nothing that can be done - leaving children in winter with no lights or heat.. Sad that Com-Ed does not live up to their so called ComEdCares program...

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Commonwealth Edison Company Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 2 ratings and
12 reviews & complaints.
Contact Information:
Commonwealth Edison Company
P.O. Box 805379
Chicago, IL 60680-5379
1-800-334-7661 (ph)
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