Commonwealth Edison Company - Page 2

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13 reviews & complaints.

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Just plain bad
Posted by on
JOLIET, ILLINOIS -- Just too many horror stories for me to list with this company but I'll use my all-time favorite. I came home one day from work to no electricity. When I called to report an outage, I was transferred to customer service who told me our service was disconnected due to a past-due bill of $154.00. I tried to explain to them that this was a mistake and we just paid our bill and it wasn't anywhere near 154. They kept insisting that's what it said on their computer and their computer is never wrong. I was forced to pay the bogus $154.00 over the phone along with a convenience charge just so I could get them to restore service which they said could take up to 72 hours. After all was said and done with this nightmare and hundreds of dollars in food spoiled and a hotel stay because of the heat, here they transposed one of our account numbers while processing our payment and credited someone else's account. 6 months later it happened again with the account number mix up but at least we weren't disconnected.

Our electric service is unreliable and basically a joke. All this, and a hefty rate increase.
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User Replies:
Anonymous on 07/15/2007:
They should credit you for the food spoilage and the hotel stay in including the $154. If they don't and you have evidence of their foul up then file in small claims.
John on 06/22/2011:
I get that there are a lot of people who lost power lastnite but I have been calling since 9:30pm and it is now 4:00pm the next day and still can not get through to speak with someone in customer service. I am now informed from going on their website it will be 3 days before I have power again!!! That's great so all my food in the fridge goes to waste but they don't seem to care at all. Maybe they should try to keep their customers happy and offer some kind of discount to all the families that have not had power for over 24 hours. Greedy, horrible company
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Posted by on
CHICAGO, ILLINOIS -- I am a business owner and my mother got very sick. I had to close my business so I could take care of her. The bills for the business
fell behind. I received a notice from Com Ed
stating that they were going to disconnect my service if I did not pay my bill. My mother just passed away recently and I contacted Com Ed to ask them if they would work with me so I could
open my business back up and send them money
until I was caught up. They said that there was nothing that they could do for me because I was a business owner. I had to take all the products out of my store so nothing would go bad
and prepare for disconnection. I closed my business for good because they would not work with me. All this because they would not work with me and told me they were going to disconnect service and they ended up never disconnecting my service. Why did they do this to me? I do not understand why they did not work with me and now after all this time the service never got disconnected. They caused so much grief in my life and I am afraid to open my business back up again for fear of not knowing if they will disconnect service and I will loose all of my products. This is unfair treatment and I have a right mind to talk to a laywer about this.
When my business was in operation they came out to check my meter each month and pushed my dumpster against the back door of my business so we could not get out. This had to be reported 3 times until someone finally listened. They did not take this complaint seriously nor did they listen or have any compassion.
In closure, they want to raise our rates for what? NOTHING in my book!!!!!!!!
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Shut-off notice assistance
Posted by on
CHICAGO, ILLINOIS -- I would like to say that Com-Ed does not want to work with customers who show that they are trying to pay their bill, but are having financial difficult time, and we get a shut-off notice and go to Com-Ed for help and they tell you there is nothing that can be done, leaving children in winter with no lights or heat..

Sad that Com-Ed does not live up to their so called ComEdCares program...

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User Replies:
Skye on 11/11/2007:
On the back of your bill, do they show any services that offer assistance for help paying your bill??? Programs for low income families?

Our bill has a list of agencies on the back, that you can apply to for financial heating assistance.

Good luck.
Anonymous on 11/11/2007:
cherokee, where I live it is not legal to turn power off during the winter months if there are senior citizens or children in the household. Call or go to your local state services agency right away and ask about applying for assistance. Good luck!
spiderman2 on 11/11/2007:
Call your state's public utility commission, they will know where you can get some help. Please don't take this the wrong way either, but could you or your spouse get a parttime job to pay the bill or maybe getting rid of the "extras" we all think we have to have and put that money towards your bill. I have BTDT on this stuff when I was younger. If you don't get ahold of it now, it will get worse.
killerklown on 11/11/2007:
Yeah, I thought it was illegal for them to shut off power during the winter months...
yoke on 11/11/2007:
In CT they can.
spiderman2 on 11/13/2007:
winter months are typically defined as December 1 to March 31.
Anonymous on 11/13/2007:
Cherokeestars, I went to their site and it seems all they care about is how to help you reduce your energy use, not helping anybody with their bill. I think Skye has given you some very useful advice and you should check it out. There are also churches and others that will help you out with this. Look in the yellow pages in your area. Also check the law's in your area to see if they can do this?

God bless you and your family.

Welcome to CARE!
CARE — Customers’ Affordable Reliable Energy — is ComEd’s energy education and assistance program for residential and business customers."
Anonymous on 11/13/2007:
Her are a couple of places to start:
Free Grant Search
www.FreeGrantSearch.comInstantly qualify for up to $3100 Grants never have to be repaid.

Apply for LIHEAP
GovernmentGrantSearch.comGet help w/ Low Income Home Energy Assistance Program. Register Now.
cherokeestars on 11/14/2007:
this is for spiderman, my husband lost his job he has since gone back to work, we went to Liheap for help, the lady had trouble using the computer, and by the time it was over, we had just about no help, and we called them on it, we were "sorry there is nothing we can do" and yes we have done everything that we could think of for help. What we have is a temporary set-back and that is why it is hard to get help...
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