BAYTOWN, TEXAS -- On August 16, 2014 I purchased a Lexus from Community Toyota. I paid all fees, taxes, license, registration and state inspection ($99. For inspection). The sticker was three months old at that time. They were supposed to mail my license and registration to West Virginia where I am under doctor's care. Six weeks later and still no registration nor license. Their excuse now is they lost the inspection form and I need to bring the car back to Texas to get it inspected. We are talking about a 1400 mile (each way) trip. Normal expenses for this round trip is $1000 to $1200, as I am handicapped and need at least 2 overnight rests. Again, like other reviewers, they don't return calls.
BAYTOWN, TX, TEXAS -- Purchased a used vehicle from this dealership Feb. 2008. Was informed by 3 different salespersons that this vehicle had no damage, clean title, or had ever been in a wreck. I was even provided with a CarFax report with no wreck history. When I arrived to purchase the vehicle I was informed that the Check Engine light had come on while they were prepping it for me. I also noticed that the vehicle had a cracked windshield. They subsequently repaired and drove the vehicle to me.
I would only a month later find out the vehicle had been in a previous wreck when I was showing a mechanic friend my car. I contacted back my salesperson informing him of what I had found out and that I would be sending him pictures of the vehicle. I asked to be compensated back for 50% of the vehicle value as I was misled and purchased a vehicle that was not worth near what I paid for.
Sales person went on to say he would have to speak with his manager and would contact me the next day. I never heard back from him and called him for the next two weeks with no answer to my calls or messages I left. I finally got fed up and asked for a manager which was very rude and had a "couldn't care less" attitude toward my situation. He would later go on to inform me that he needed to speak to his manager and call me back. In turn of course I never received a call back and would have to call back on my own again, only to speak to his manager and have to explain everything all over again.
This would drag on for another week and a half, which I would have to call every day because they would never contact me back. Finally I get an answer and only to be offered $500.00 of "depreciated" value. Manager stated that a vehicle would not lose that much value after a wreck. Which I would subsequently ask would he buy that vehicle for half of my purchase price which he wouldn't answer. He also stated that you can expect damage on used vehicles. I couldn't grasp the audacity that he would say that. Do not buy from this car dealership. Deceptive sales people and management & owners that DO NOT care. Jeers for selling me a vehicle under false pretenses.
BAYTOWN, TEXAS -- The $39.99 oil/filter change sounded too good to be true. It was! After a recent oil/filter change at Community Toyota, Baytown, I rechecked the engine oil level and it was about one (1) inch above the "Full" mark. The oil was removed and measured, it was indeed well above the proper level.
Also the removed "new" oil was very dark and smelly. The Community Toyota service manager said it would not hurt the engine to overfill it and was very discourteous. How many unsuspecting Community Toyota customers, women, retired seniors, have to rely on these bozos to provide the proper level of service they pay this business to perform and receive this treatment in return???