Compass Bank

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1.5 out of 5, based on 2 ratings and
14 reviews & complaints.

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Possible Security Issues
Posted by on
Rating: 2/51
Customers of Online Banking with Compass Bank should double check the upper left corner of their screen to make sure that their log on user ID is being encrypted (secret coded0. The URL address should show https:// Be sure that there is the letter "s" following http before you type in your User Name (ID). The "s" indicates that you are now in a "secure session". Compass Bank suggest that their online customers download and install the security software "Rapport" onto their PC. If you do this you should make sure that the Rapport designator (to the right of the URL box)shows up green before typing in any personal information. If the designator shows up grey then Rapport is not protecting anything.

I have found that over half of Compass Bank's online web sites are not being protected by Rapports security software. I am not suggesting that you change banks but only want to inform you on how to check for a "secure web session" when entering any personal information. The info that I have provided you here is a method of checking for security on all web sites when you are asked to enter personal information. The only reason that I mention Compass Bank is because I have spent hours of time with representatives of the bank with this security issue.

So far I have not found anybody within the bank that is concerned about it. Hopefully that will change in the near future. If so then I will update this information to you.
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Refinance Ripoff
Posted by on
Rating: 1/51
CASA GRANDE, ARIZONA -- Started a refi with Compass Bank the first week of January so that we could get away from boa. Let me tell you, compass could teach
boa a thing or two about being incompetent. First, we were assured our loan would not be sold to boa, compass sells their loans in-house. They need more info, more info, more info. We jump through their hoops and do everything asked of us. We have a trust, they want to copy every page of our trust. What business is it of theirs what we want our bodies cremated when we die or that my husband's son is not left anything, but we comply. Well, finally March 15 comes and we are to close. Closing costs are twice what the loan officer quoted us and they now want to charge us $250 more because the rate lock had expired. The bank manager did get the $250 taken off. We went ahead and closed because we had already paid $444 up-front for an appraisal and could not face going through this again. Next thing we know, they want to charge us $20 to get our cash-out deposed into our account. As of yesterday, March 21, they still need more papers signed. As of today, March 22, none of the disbursements have been done and our home equity line which was to be paid off is now past due. I called them this morning and they tell me they have no record of a loan with our names or social security numbers. Take my advice, do not ever deal with Compass Bank.
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Online banking doesn't work using Safari browser
Posted by on
DALLAS, TEXAS -- Apparently, after speaking with BBVA Compass Bank support today, online banking with Compass Bank doesn't necessarily work with Apple's Safari browser. To me, this is unacceptable and somewhat irresponsible as Compass Bank is forcing its customers to move to online banking or pay high monthly fees It was suggested that I download another browser on my Apple computer which I do not want to do. Also, in setting up online banking with Compass Bank it suggests using a Rapport security program for its online banking; however, it is not apparent that once the program is installed, it cannot be uninstalled even though the program has an "uninstaller" and says the program has been uninstalled. I am worried about a bank that "recommends" such a program for security purposes.
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Ben There on 10/26/2011:
Safari is a distant 4th of the big browsers, so many companies don't go out of their way to be Safari compatible.
trmn8r on 10/27/2011:
Ben_There is right on target:

September 2011 statistics:
22.9%~~39.7%~~~30.5%~~~ 4.0% ~~ 2.2 %

4% is miniscule. I switched to FF today because the LL Bean website wasn't working fully in IE under Windows. Sometimes a workaround is necessary on either platform.

Kris10 on 10/27/2011:
Firefox and Chrome are the best of those 5 by far. And Chrome should be fully compatible with your Apple computer.
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Compass Bank - Get A Clue
Posted by on
PLANO, TEXAS -- I discovered that my debit card number was stolen and two entities charged services to my card without my knowledge or permission. Compass Bank OBVIOUSLY doesn't know that criminals DON'T take a holiday! I discovered the fraudulent charges on, Monday, May 31, 2010. I was on hold for over three hours! I had to change my cordless phone because I was on hold so long, the batteries died. They never answered! So what if this was Memorial Day. Many businesses are open, and Compass Bank should be open 24/7 to handle these sorts of things.

I called the bank on Tuesday morning, and was told to physically go to the nearlest branch. I went to the Windhaven location in Plano, Texas. Marc White was the agent. I told him the situation and he said they could do nothing until the charges cleared. I told him I wanted to freeze my account to prevent other charges on my debit card, AND HE REFUSED!!! I then went back to my office, got on the phone, and requested the disupute forms. Compass Bank waited until JUNE 4th to mail them to me, and I didn't receive them until, JUNE 7!! Thank GOD the charges were very small, or I would have been in a world of hurt until the charges were reversed.

The fact of the matter is, that Compass Bank was totally NOT PROACTIVE in not only preventing further fraudulent charges, but not proactive to quickly address my situation. They also took over a week to replace my debit card, which prevented me from paying my online bills, and prevented me from getting the things I needed without having to go to the bank and write a check for cash. THIS IS NOT ACCEPTABLE!!! THEY STINK!!

I have since gone to another bank chain, and got a much better deal.

I have also CLOSED my CompASS Bank account. I have been a loyal customer of CompASS Bank for nearly 10 years, and they don't care!
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Ridiculous Policy
Posted by on
CASTLE PINES NORTH, COLORADO -- I am not a customer of Compass Bank (took my account out of there about four years ago because of other ridiculous policies). However, I do use their ATM on occasion because it is at the corner by my house (I have an account with USAA Federal Savings bank, which does not have local branches). I used the ATM at the drive-through last week, and drove away without my ATM/debit card. I realized it about an hour later, and returned to the bank to retrieve my card. I waited for the one teller to finish a transaction with the drive-through banking (which seemed to be a big problem, and required the intervention of a superior), then another teller came in from her break, I asked for my card which I had left in the ATM. I described my card, the color, the name on it and said I had my identification to claim it. The other teller confirmed that there had been a card retrieved from the ATM, but, when I mentioned it was not a Compass Bank ATM card, they would not surrender my card to me. They said it was company policy. I asked them twice, maybe three times to clarify that that was truly company policy, and they just stood there and said, yes, we cannot give you your card. So, my card was sitting on the other side of the teller stations, and I could not have it. As a result, I had to order another card from my bank, at a charge of $8 to get it here quickly. I also now have to change ALL my automatic payments that were previously set up using the other card number with the new card number. Doesn't this seem like a rather ridiculous policy? When a potential customer (everyone is a potential customer) is standing in front of you, requesting the card she knows she left in your ATM, describing the card and offering her ID, and you WILL NOT give her her own ATM card. Seems silly to me....Thanks for your time.
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tnchuck100 on 02/16/2010:
Employees of major corporations, for the most part, have been prohibited from using common sense. Though in your case I doubt if any policy would be violated. I suspect it was just plain stubbornness or power trip on the part of that branch.

You should have called the police. At that point they are withholding property that is not theirs and you can prove is yours. That is theft.
Anonymous on 02/16/2010:
If their ATM lets you use another banks card, then they have no right to keep your card from you. I'd ask to see that 'policy' in writing. Bet you they don't have it to show you. Then I'd do what Chuck said and call the police
Anonymous on 02/16/2010:
It's a matter of policy. The bank employees know the card was retained, but not why. If there are three cards in the retained card bin, which ones are the ones 'hot-carded' by the issuing bank, and which ones were retained because they were left in the machine? I don't know of any bank that does not operate this way, and it may, in fact, be a rule with which they have to comply.
Anonymous on 02/16/2010:
Same thing happened to me as well. I left my debit card in Credit Union ATM. When I inquired about getting the card back I was told they only return cards they issued. All others are destroyed.

It makes me wonder if there is some sort of regulation or agreement which prevents them from returning a foreign ATM card.

Around these parts I've notice that most of the ATM machines that suck in your card are being replaced with the type you swipe the card. That's a good thing if you ask me. Good review!
shootingstar1284 on 02/16/2010:
I worked at a bank during college, and it was a smaller, local credit union, and we had the same rule. If an ATM card from a different bank was not released, we couldn't give it back, even if the customer had just used the ATM and had valid ID. And Stew is right, we destroyed any cards that weren't issued by our credit union. Sucks, I know, but it seems a lot of banks have this policy.
redmx3racer on 02/16/2010:
Ken and Stew are on the Money. I had the same thing happen to me, and could not get my card back either for the same reason.
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Compass Charges fees for their own charges
Posted by on
How can I get-Compassbank, aka BBVA Compass Bank- fees reversed?
It all started 3 weeks ago when a double payment was mailed to a credit card company through an electronic payment system they offer to their customers. I had this second account, yet it appeared again and the extra payment was sent. I was notified that my account was overdrawn and that's when I noticed the extra payment I again, set up another account for the biller and deleted the current account. I then sent the money that would have balanced my account. Needless to say, a couple of days ago, I checked my account online, and there it was again. The account for the biller had defaulted to the previous due date of 11-02 and my electronic wire, which is always posted within hours did not post for a whole day.

Now there were more charges for NSF, over the limit fees. They also pulled from the overdraft protection account an additional. 06 yes, six cents, which caused a $12 transaction fee and an over the limit fee on my account. I spoke with a bank representative, who told me that it was all my fault. I had cancelled the biller account for December and was responsible for all the fees.
I know that this is not true, I had double checked the account to made sure that my future payment for the biller, Capitol one would start in December. I had already spoken to them and hey agreed to apply the extra payment to the following month of November 2009.

When I spoke with the bank representative, I was told that I couldn't pay my overdraft over the phone and that I could not manage that account or make transfers between checking and overdraft. I guess they want to be able to pull 06 cents and charge $24 + for the transactions.
FYI--I also made the mistake of overpaying the overdraft card in the past. Compass would not
Deposit the extra funds into my checking account. I had to request a reimbursement and wait until they got around to sending it to me.

I was asked to come in to take care of the account. I’m a USA citizen living and working in South Korea (have for 2 years) and this is not possible. The bank has all my overseas information on file, including contact phone. I gave it to their branch office when I was in Arizona a couple of months ago.

I have had this account for 29 years and have been through many buy outs. Since they got bought out by BBVA, I have had a lot of trouble. I'm closing the account and just want some relief for all the vile things they have done, these past few weeks.

Any advice or feedback will be greatly appreciated
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Compass Bank Stands In The Way Of Help
Posted by on
DENVER, COLORADO -- Recently I received an email about the President's new Home Affordable program and some expansion to the initial terms. The email stated that the new, allowable LTV ratio was being changed from 105% to 125%. This was great news for me and could potentially save me several hundred dollars per month on my first mortgage loan. However, when I contacted the lender I had chosen to do the refinance on my first loan, I was told that they could not do anything to help me because Compass Bank holds the note on my Home Equity Line of Credit, which is currently in second position. Evidently Compass Bank has a policy that they will not allow a refinance, unless they are moved into first position at the time of the closing on the refinance. With that being their policy, I am dead in the water. No lender will do a refi and agree to put their new loan in a second position, behind Compass Bank's current HELOC. Compass Bank's stance seems to be that if someone is interested in refinancing, they must be in trouble and about to default on their loan, so they want to be sure to move their loan up to first position in order to get their money if something happens. What makes no sense to me is that if someone is in trouble and needs the refi in order to keep up with payments, and Compass doesn't allow it to happen, Compass stands to lose everything if a foreclosure or short sale ends up happening. I would think that they would want to help, not just because it is the right thing to do, but also because by allowing someone to refinance, they are more than likely going to make it easier for the individual to stay current on the second loan as well. Anyway, I am not in trouble at this point, but would still like to be able to reduce my monthly payment through refinancing. Unfortunately, Comapass Bank's policy makes it impossible for me to take advantage of this opportunity. It certainly seems that someone at Compass needs to rethink their position and consider actually trying to help people out during these tough times. I am very disappointed in this company and their apparent lack of compassion. It seems that money is all they care about. I have multiple accounts with them currently from business to personal, which I will be moving to another institution as soon as possible. Thanks for nothing Compass Bank!
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saj80 on 07/16/2009:
First, this government program applies to those who need assistance and want to stay in their homes. It is intended as a guideline for banks willing to work out these types of situations, but does not apply to someone simply looking to refi at a higher value ratio. You are correct in that if you default on your first mortgage payment, Compass will either have to pay off the first to assume a priority lien, or walk away and try to collect from you via collection. However, very few banks in this market are willing to subordinate a lien position, and are using this as a tool to try to move up in their priority.
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I Messed Up But They Fixed It For Me
Posted by on
On June 30th, I called my bank to match my account balance to find that it was in the negative. It has been years since I bounced anything, so I went to a nearby branch and requested a statement. I was given a statement for the previous month and saw that I was about to have four more transactions go through which would put me further in the negative. Frustrated with myself, realizing I would end up owing nearly $300 in fees, I left the bank almost in tears. Continuing on my errands, I kept thinking that the statement didn't make sense. I stopped at the next branch and spoke to one of their representatives. It took awhile, but I finally understood what happened and where I went wrong. I miscalculated regarding when I was getting my direct deposit by one day, spending $ I thought I had but didn't. I thanked the representative and then told her that I was worried about the other transactions going through because even though my next paycheck would cover it, it wouldn't be for another week and a half which make the account further in the negative. The representative told me that she knew that the branch could wave 2 overdraft fees (exactly how many that I had at the time, $78 which would cover the overdrafts and the other transactions but she had to get permission. She was able to do so and told me that if I incur any other overdrafts due to my mistake, I could go to the branch in which I opened the account and they would work with me.

She then told me my accounted would be credited by midnight that night which it was. She gave me her business card and told me to call her with any questions or issues the next day. I have never had a problem with my bank, and the time that I messed up unintentionally, they fixed it for me. It is rare to get that kind of service anywhere, especially banks!
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MRM on 07/10/2009:
It cannot happened to our very own, KnightOfTheWord!
Eloise on 07/10/2009:
Sounds like you have a bank with real customer service!
knightoftheword on 07/10/2009:
MRM: Shame on me! At least I didn't come whining here about overdraft fees. Perhaps it was my demeanor that moved the rep to help me out. It really had been years since I had overdrawn my account; I was so close to tears because I was so angry at myself!
Anonymous on 07/10/2009:
that's awesome,and rare for banks...BofA wouldn't of done this for you...
BokiBean on 07/10/2009:
knight, that is awesome. Instead of a bank that felt justified in trying to eek out every last cent in order to teach you a have someone who took time out of their day to listen, realize you'd made an honest mistake and find a workable solution. Good on them, and good on you too.

Nice review, too.
madconsumer on 07/10/2009:
"BofA wouldn't of done this for you..."

since this review is not about bank of America, this is pointless information. but since you bring it up, bank of America expects account holders to be able to keep an accurate check register!!

great review.
very helpful.
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Compass Bank Illegally Placing Holds On Cash Deposits
Posted on
MESA, ARIZONA -- In February, I deposited $500 cash into my account at about 10am. Later in the day I paid a few bills and bought some groceries. To my surprise I got a call the next day from the bank that my account was overdrawn. Turns out they didn't post my cash deposit till the next day. I always thought cash posts the same day. So I overdrew my account and got hit with several overdraft fees. I called the bank and they refused to refund back the fees. Said it was my fault and I didn't know how to manage my account. I told them a cash deposit should be posted right away and they told me they can post it whenever they want. Spoke to several managers who also told me I didn't know how to manage my account. I refuse to pay them for their error. I asked for my account to be closed. They told me my account had to be at a 0 balance before it could be closed. Every day for 30 days I was charged $7 for an overdraft fee and once a week was charged $27 for overdraft fees on top of the daily fee. I now owe the bank close to $1000. They call me several times a day and an automated system tells me I need to go to the bank in person to speak to somebody about my account. I am not paying them back.

They have now reported me to Checks Systems. They need to refund all the fees and take me off Checks Systems. What they did wasn't right. They stole my money.
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Soaring Consumer on 04/02/2009:
Voted helpful.

Office of the Comptroller of the Currency time. This bank must be punished. Severely.
DigitalCommando on 04/02/2009:
Office of the Comptroller helping somebody? Now that's funny considering that they were responsible for blocking all states district attorney's from having the ability to sue credit card companies or banks as it was "their territory" virtually shutting down US consumers from any real recourse.
Anonymous on 04/02/2009:
Cash is posted the same business day. What got you is that it isn't posted the same moment that you hand it over, it is posted when the nightly processing updates all the accounts. Compass probably processes the debits first, so you would have been already overdrawn when the cash credit hit the account. I am surprised that they wouldn't work with you on the fees, since it was clearly a misunderstanding and obvious that there was no attempt at deception on your part. I think it would be worth your while to call and ask for an appointment with the branch manager, and calmly explain what happened. You might find they will compromise some on the fees. It can't hurt to try.
Anonymous on 04/02/2009:
Ken I don't think I had any pending charges at that time. I wasn't using my debit card a lot cause I wasn't working then. Maybe I should go talk to someone in person and see what they can do for me. They sure aren't willing to help over the phone.
madconsumer on 04/02/2009:
what day of the week, and was if after their cut off time?
Anonymous on 04/02/2009:
It was at 10am on a Tuesday
ejack053824 on 04/02/2009:
Did you have access to see your account online to verify the money was indeed posted right away? Anytime I deposit cash...I verify it has hit the bank right away by checking online.
Anonymous on 04/02/2009:
No ejack I didn't check. I've done cash depsoits before and checked online and it was always there. I should have checked this time but I didn't
NickL11354 on 04/02/2009:
she said at 10am assuming a regular business day (weekday) should have been posted immediately. This clearly is illegal. Banks can get away with putting holds on checks because in the fine print of the Funds Availability it says that 'under certain cases we may delay availability of funds usually no more than 11 business days' (of course it doesn't say what cases) but it also states that cash is made available immediately. there is no nightly processing because it isn't a check

I would have gone to the bank personally and spoke with the manager and asked him what right & where does it state that the bank can put on cash for as long as they want. If that doesn't work, seek legal action in small claims court for the maximum allowed by state which should include damages and time wasted by the OP
ejack053824 on 04/02/2009:
Little its just a practice of habit for me checking the bank online right away anytime I do a deposit. One time I got cheated out of $1,000.00 because some twit didn't enter the right amount in even though the receipt showed a deposit of $5,000.00.
Anonymous on 04/03/2009:
Nick, immediate posting means that it will be posted to the account in the very next update. It does not mean (at commercial banks) that is available to begin spending two minutes after you deposit. It takes some time for that deposit ticket to get to central processing and turned into a computer hard-post. Any time prior to that it is considered a 'memo post'. A bank may or may not allow you to draw against a memo post... most won't. On the other hand, most credit unions will, as well as the smaller community banks.
Anonymous on 04/27/2009:
Update: I spoke in person to a manager at Compass Bank. They refuse to help me out. I overdrew my account a lot last year. My fault I know, and the bank did reverse a lot of fees for me. I was told that they have helped me enough already and I need to pay the full amount owed. Any suggestions on what to do next? I still don't want to pay.
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Compass Bank does not value small business owners
Posted by on
HOUSTON, TEXAS -- I have had a small business checking account for 1.5 years at Compass Bank. Even though they do not have branches convenient to me, and though their ATM machines are too often out of order, I opened an account because my major contract banks here, which I was told would allow me to access funds deposited immediately.

Today, I attempted to deposit part of a paycheck and withdraw the rest. I was that told I could not because the check was made out to a company. This is a sole proprietorship, the business name is MY name, yet they refused to give me my money! On top of that, when the representative spoke to the branch where I opened my account, she told her that I had banked there for 6 months, and that I did not have many deposits. She refused to correct herself after I reminded her that my account was actually 1.5 years old.

I make deposits about twice a month, like many people who get paid biweekly. But I guess this does not make me a valuable enough customer, so I will be taking my business elsewhere.
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Anonymous on 01/15/2008:
Unless you have paperwork on file that shows that you are sole proprietor of the business, she was absolutely correct. How could she know that you are not a partner who is in the process of embezzling from other partners? You should set up the accounts correctly if you are going to deposit items like this.
Mario The Great on 01/15/2008:
I agree with Ken. But, Compass Bank no longer cares about anyone. They used to be the bank that everyone went to when they were sick of Chase, Wells Fargo and all the other heavy hitters. Now, their overdraft fees are $38 - $3 more than Chase and everything else mimics all the big banks. By the way, if you do overdraft, get it fixed immediately or they'll charge you $6.00 a DAY for overdraft fees for UP TO 90 days before they close your account AND you can't close it in the negative. Welcome to big banking Compass. Thanks, but no thanks. Hope you and your pals crawl back under the rock which bore you. I can't remember who always posts I LOVE CREDIT UNIONS, I may just have to agree with them.
Cyane on 01/16/2008:
If the check is made payable to a business, it has to be deposited. If you have immediate access to your funds, deposit the check and then write yourself a check from the account.
moneybags on 01/16/2008:
I agree with all of you. Compass tried hard to overdraft my account which I had already closed. I just didn't like their attitude and had never had any problem with the account; just the people. Suddenly, a mysterious draft appeared on the closed account. Never got any kind of a notice but started receiving calls from a collection agent. With a $340.00 for NSF fees. A visit to the manager of the customer service department (not the branch) ended up having the charges reversed. I also have a letter that absolves me of any further charges. Of course, every week I have a new letter from Compass asking for my business /reopen the account. Right! When we have an avalanche in Alabama!
lepearso on 01/28/2008:
I understand why banks require checks made to business to be deposited. Considering the costs involved with keeping cash on hand, they need to show revenue in the form of deposits.

My advice to any small business is to find a small, independently-owned bank. You'll find that the service is more personal, the fees are more reasonable, and sometimes you things for free that the big guys charge extra for.

Just for comparison, if I deposited a check at my old bank (Suntrust) that was rejected for lack of funds, I would get charged a $25 rejected deposit fee. At my new bank, which is small and independent, I'm charged $2.
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