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CompUSA Warranty Disrepair
Posted by on
MANCHESTER, CONNECTICUT -- I have lost my faith in CompUSA.

I am a long time customer of the establishment, with several high priced purchases over the years.

One purchase was so large that I was "honored" with a personal thank you from the store manager, who stood and chatted with me at the check out counter and walked me to the door.

My problems began when I needed service on a laptop computer that I purchased at CompUSA, along with their warranty plan.

The short version is that the end result was then returning my laptop damaged, taking no responsibility for the deep scratches on the outer edge of my laptop, as well as them replacing the power cord that they lost with one that is faulty. The cord does not fit snuggly in the back of my laptop, falls out frequently, and my screen sometimes flickers or dims which I am not sure if it is related to the faulty cord or the damage done to my laptop while it was in their possession.

I have contacted the store, the manager, the district manager and the corporate customer service by both email and telephone. I was promised several times that someone from corporate would contact me... It has been over a month, and this has yet to happen.

I do not know what to do. I do not want to leave my laptop with them again, but I also only have a month left on my 2 year warranty and feel that I should not have to pay for damage done by them.

I would not recommend CompUSA to anyone.

The next time I purchase a laptop, I will buy direct from the factory.
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Poor Customer Service
Posted on
SKOKIE, ILLINOIS -- As with a lot of stores these days, customer service is a foreign word. CompUsa "used" to be a fairly nice and friendly store. However, since their last financial bout they seem to have hired totally inexperienced sales staff; not only inexperienced about computers and peripherals but most of them have no clue how to treat and/or talk to a customer. They've certainly lost me as a customer.
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User Replies:
Anonymous on 07/24/2001:
I know what you mean. It is the same at the Hoover store in Alabama. My husband and I waited at the counter for some assistance for 15 minutes and finally gave up and spent a lot of our money elsewhere.
Anonymous on 06/12/2002:
I agree. Just yesterday I was trying to pay for a keyboard and speakers. None of the checkout registers was open(11a).(Syracuse,NY) So I went to the customer service desk. Two workers were checking out an customer buying a laptop and other items. Soon the line was growing longer, myself and 3 other customers were ignored. After about 8 minites I asked to speak to someone, one of the employees responded without even looking at me that someone was on the way. That someone showed up 5 minutes, no sorry or apology for the long wait. I will return to CompUSA only if I need something that some other store doesn't stock at a comparable price.
Anonymous on 06/17/2002:
Oh, yes - all of us in the customer service field are just idiots, right? Your post lacks a lot of detail about your experience - you have no specifics. Was the store busy at the time? Did you ask a highly techinal quesiton to someone who didn't work in that department? I realize that there are occasionally rude and incompetent people out there who give us a bad name - but I think it's grossly unfair and cheap for people to simply slap a bad name unto a store based on a few "bad apples." Some of you folks need to lighten up and realize that workers are under stress too - and you get much better reactions when you treat them as human beings.
Anonymous on 04/24/2003:
I agree. I live in Dallas (CompUSA HQ is here). I shopped at one of the stores here for a new computer. I waited 30 minutes for someone to come over and help me. I didn't even SEE an associate anywhere. Guess what? I went to a dEll kiosk at Stonebriar Center Mall and ordered a PEACH of a computer for less money than what CompUSA had. Stick that in your pipe and smoke it, CompUSA. I won't buy games from you anymore, either. Gamestop or is good for that.
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