Computer Books Direct

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They're charging my credit card at will
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COMPANY OR ORGANIZATION INFORMATION:

Computer Books Direct (Programmers)
6550 E. 30th Street
Indianapolis, IN United States 46219
(717)918-4120
www.computerbooksdirect.com

COMPLAINT INFORMATION:

Complaint:
I joined the book club in April 2001. I purchased and paid for several books during the past year. I canceled the membership in March 2002 due to the following problems with the service: 1) defective book sent 2) wrong replacement sent for defective book 3) they did not pay for shipping for their mistakes 4) unwanted books were delivered to me.

I received e-mail from Blaine Treadway on 3/27/2002 indicating that my membership was canceled and that I would receive no more books.

Today, 4/29/2002, I received 3 books and saw that my credit card was charged for the books.

It is my view that 1) this company is not at all organized or 2) they deliberately send books and charge credit cards hoping that customers will keep the books. Essentially, they have my credit card and are now charging it at will. I have demanded that they pay for the return of these books and remove my credit card from their system. I have not received a reply and am worried that they will continue to charge my credit card.

Sincerely,

Tim Dutcher
     
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User Replies:
Anonymous on 05/02/2002:
You never should have paid them with a credit card in the first place. When you signed up the firne print says that they will charge all future shipments your credit card on file. Pay by check in the future.
Anonymous on 05/02/2002:
You never should have paid them with a credit card in the first place. When you signed up the firne print says that they will charge all future shipments your credit card on file. Pay by check in the future.
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