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Conair Corporation

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5 Reviews & Complaints
www.conair.com

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Lousy Product
Posted by LarrySteller on 02/18/2012
This lousy product does not provide an erase function. This is both stupid and poor engineering. The company does not have a website either which indicates they do not wish to hear any complaints. The only reference to an erase function requires that the battery and power source be removed. This is a stupid and counter productive solution.
     
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Posted by DebtorBasher on 2012-02-18:
Others have reported the same problem. Here are some answers hope it helps:

http://www.fixya.com/support/p130591-conair_tad_2012_digital_answering
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Mississippi Burning
Posted by Marashno3 on 08/05/2011
I bought hot rollers about a month ago, maybe the box was a warning it says extreme instant heat volume rollers. May I say the heat is extreme first time I ever used them I turned it on and five minutes latter began burning my scalp. The rollers were hot that was ok I am not tender headed (if I was I would have gone to the hospital for first degree burns) but once you use the heat conductors( better known as wire clips) you are going to be burned and fast. I could not get the clips off of my head fast enough. Once that metal clip heats up and it doesn't take long I may have had two or three curlers in when it suddenly felt like some one was sticking my head with a hot poker. I had blisters on my scalp. You would think well she should have taken them back to the store but no I evidently like pain, and I just never had the chance( you have to know my life, to many things at once)I have had more important things running my life, but I did want conair to know so they could fix it tried to find on line where I could drop them a line but no I didn't find that either when I put how to make a complaint to conair this site came up and I said ok good. I will just do it here I don't have the time to keep looking. Like I said I must like pain I do keep using them but I only let them sit 2-3 minutes and use them it doesn't burn as much (very little),it doesn't really do much for my hair either. I fill its to late to take them back that's why I keep using them I don't have money to throw away, but if it stops someone from buying this or truly getting burned big time. I hope it helps.

DO NOT accidentally touch the heating plate (its what the curlers stand on)while trying to get a curler I burnt my finger big time. You could give this as a gift to your worst enemy but I wouldn't even do that.
     
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Posted by Anonymous on 2011-08-05:
Can you take them back and exchange it for a better product? Try going to Sephora.com, or Ulta.com, and look at reviews for similar products. You can find hot rollers that have high ratings and will better suit you. It may be more than Conair, but in the end it is worth it.

You have to be very careful with hot hair tools. You can buy a glove to wear while using them, to protect yourself from burns. I have the Croc hot iron, and that thing heats from cool to 450 degrees in less than 60 seconds. If you do not use these things with caution, you will get burned.
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Horrible Customer Service
Posted by Chefgal11881 on 06/07/2011
After buying a hair clipper for my husband, we tried to plug it in to charge it and the charger/hair clipper doesn't charge. So I try to call the 800 number, and it isn't in service. I email conair, and receive a response a few days later. I call the number they give me and am told that in order for them to go good on their warranty, I have to pay the postage to send them the clipper, and a check for the shipping to send it back to me. After I express my thoughts that it isn't my fault they manufactured a product and sold it to me not working, I shouldn't have to pay the postage to and from, the lady says she can waive the fee to send it back to me.

I told her that they should send me a return label to ship it to them on their dime. She said they don't do that. I told her I already paid for a working product and I wouldn't pay for them to ship me a "free" one (her words) after explaining that I wasn't paying anything to get what they sold me working, and getting no where, I told her I would go elsewhere to find my answers.
     
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Posted by Anonymous on 2011-06-07:
Where did you buy it from? Maybe you can just return it instead of dealing with Conair.
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Excellent De-wrinkler!!
Posted by Bhinderbinder on 03/12/2010
Conair Fabric Steamer Model GS7
Conair Fabric Steamer Model GS7
GLENDALE, ARIZONA -- I recently purchased a Conair Fabric Steamer, Model Number GS7, and I'm very happy with it! My partner works in higher level administration, and looking nice is always a priority. We thought we'd find a fabric steamer to save on drycleaning expenses ... sitting at a desk most of the day, or in meetings, her dress pants don't necessarily get all that dirty, just a lot of wrinkles/creases.

I went to Walmart where I found about 4-5 different types of fabric steamers. They ranged from hand-held models to mid-size to 'floor' models. At first I thought I'd just purchase a cheaper hand-held model. But as I spent time examining each type of model, how it worked and what could be reasonably expected, I decided the GS7 (a 'floor' model) would be a much better purchase. (I was specifically looking for something to use at home, not for travel.)

The thing with the smaller, hand-held steamers was, sure they're more compact but at the same time, it would take twice as long to steam a pair of pants. With the GS7, because it's got more power, you expend less effort while getting results faster.

I'm really glad I bought the GS7. I'm not kidding when I say this, but you can get rid of all the wrinkles in a pair of pants in about 5-10 minutes! I was amazed. For example yesterday I steamed a pair of Pendleton slacks (expensive!) and in a very short time they looked like they had been at the cleaners.

The only down side for me, personally, since I'm not the most mechanical person, was having to put the thing together. There were about 5-6 parts, and it was a little confusing at first, but the directions were pretty helpful.

When it's all put together, you can easily store it in your closet. Just wheel it out when you need it, plug it in, and poof! In 2 minutes it's ready. It's put together somewhat like a vacuum cleaner. You have a 5-foot hose which has a steamer nozzle on the end. You just run the nozzle back and forth over the fabric you want to smoothen.

It's very light-weight also, and has wheels so you can scoot it around. I paid about $70 for the Conair Fabric Steamer GS7. Well worth it because it's more powerful than smaller models and does the job quicker!
     
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We're Sorry
Posted by Karmagirl on 02/26/2009
I have an older phone/answering machine (about 9 years old) and has worked great for years. My problem is not with the product, but the lack of customer service.

This morning there was a problem with horrible feedback when someone leaves a message. I did all the things in the manual to reset the phone. Everything else is working fine, but the feedback on the answering machine makes this feature useless.

I went to the web site in the manual and there was a message about where to get new batteries and nothing more.

I called the customer service number and was informed that due to an inability to get parts for this product(and several others), they no longer provided any service and are sorry for any inconvenience. There was a phone number for Conair hair products, but they only can help with specific products and will not assist with phone or answering machine products.

There is no way to contact anyone to get any kind of help. I guess I could send the Conair Corporation a letter or email, but that would take days or weeks, may not get a response and I need the help now.

I have used Conair products in the past and have been pleased, but will think twice about it in the future due to this problem.

I feel they have an obligation to help customers with their products. It isn't my fault they have had a supply problem. I understand it may not be cost effective (at least on paper) for them to continue the same level of support, but there should be some kind of help available to customers of the discontinued product.

I am unemployed right now and having the answering machine working is important in helping me find a new job. This problem may be simple to fix, but I will never know as they won't help me. I thought well enough of their product to purchase it, but not feeling like they care about me or my next buying decision! All relationships need 2 way communication to work and they checked out.

I am off to buy a new answering machine.....and it wouldn't be a Conair Corporation product if they still made answering machines!
     
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Posted by Anonymous on 2009-02-26:
At nine years old some of the circuts may have finally burned out. Most companies stop supporting products they sell after that many years. I realize your money is tight but there are pretty good phones at great discounts right now even at places like CVS. Costco and others have some outstanding multi phone systems at pretty low prices also. With all the new digital systems running now it's probably a good idea to upgrade if you can.
Posted by Anonymous on 2009-02-26:
I would guess that it isn't a matter of them not wanting to help you, but rather there isn't anyone there who could service something that old. If it is a mechanical problem, parts won't be available. If it is an electronic problem, it probably can't be fixed anyway. SB gives good advice above.
Posted by Anonymous on 2009-02-26:
Thanks Ken, just doing my part to help the consumer revolution! 'nuff said.
Posted by Anonymous on 2009-02-26:
9 years is a very long time for an answering machine. Especially if it had moving parts. What were you hoping they would do? You probably only paid $50 for it back then. I think you got more than your money's worth. Buy a new one for $29 and move on. Sorry if I sound unsympathetic, but 9 years for an answering machine is very good. Just my opinion.
Posted by karmagirl on 2009-02-26:
Thanks for the feed back about my problem.

I do understand products don't last forever and have an average life expectancy.

My main point was the way the customer service for this situation was handled, it was non-existent.

I get it that it is not cost effective for the company to continue to provide the same level of support for older or discontinued products, but feel they should at least have some kind of help available, even if it is limited. Ending up in a customer service black hole does not build good brand loyalty.

The irony is, overall I have been happy with Conair products, but will now think twice about buying that brand since I am not sure if there is a problem, that they will be there to help me.
Posted by Anonymous on 2009-02-26:
Also, do check the speaker phone option as was mentioned above, and anything relating to volume. You may still have a working machine.
Posted by Anonymous on 2009-02-26:
karmagirl, I agree, but long ago I accepted the fact that customer service is a thing of the past in most cases.
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