After buying a hair clipper for my husband, we tried to plug it in to charge it and the charger/hair clipper doesn't charge. So I try to call the 800 number, and it isn't in service. I email conair, and receive a response a few days later. I call the number they give me and am told that in order for them to go good on their warranty, I have to pay the postage to send them the clipper, and a check for the shipping to send it back to me. After I express my thoughts that it isn't my fault they manufactured a product and sold it to me not working, I shouldn't have to pay the postage to and from, the lady says she can waive the fee to send it back to me.
1 Replies - Latest reply on 06/07/2011Add reply
I told her that they should send me a return label to ship it to them on their dime. She said they don't do that. I told her I already paid for a working product and I wouldn't pay for them to ship me a "free" one (her words) after explaining that I wasn't paying anything to get what they sold me working, and getting no where, I told her I would go elsewhere to find my answers.
GLENDALE, ARIZONA -- I recently purchased a Conair Fabric Steamer, Model Number GS7, and I'm very happy with it! My partner works in higher level administration, and looking nice is always a priority. We thought we'd find ... read full review