WINSTON SALEM, NORTH CAROLINA -- THE worst furniture buying experience ever, although the sales girl was nice. She was polite and wanted me to have a pleasant buying experience. It was after that that the nightmare began. I paid cash for a Nikki Dining Room table with 4 matching, leather back chairs. There is 1 leg on EACH chair that is about an inch short. After numerous calls and 3 attempts by Conn's to replace the chairs I still don't have it resolved. Mind you, they delivered them to me this way!
I've had the set for 2 weeks and we are still unable to use it. They tried to tell me it was my wood floors! Ha! I guess they thought I was an idiot! It's a long story but I'm calling the manager (again) in the morning. If they can't find 4 GOOD chairs... then I will demand a refund, turn them in to the BBB and NEVER buy there again.
HOUSTON, TEXAS -- I purchased a new LG 8 weeks ago and it has already stopped working. I called Conn's Service Department and waited 20 minutes for someone to pick up. They tell you that they will call you 2 hours before they plan on arriving. However they don't tell you if it will be in the morning or evening. You basically are waiting all day for a call. A floating 2 hour window is worthless. They came out and said my machine was broken (duh!) and that they don't have the part. It will take 3 days to get it. Well, 10 days later and still no part. Stay away from Conn's. They won't be around much longer. Their time has come and passed.
SHREVEPORT, LOUISIANA -- To make a long story short I purchased a recliner and noticed there was a problem with the back. So called Conn's and they finally sent someone out to look at it. Never mind. I am going to hire a attorney and have him to go with me to the store where I purchased the chair and leave it with Conn's. If they won't take it off my account I will have my attorney already there with me so Conn's will not get away with this from me. Conn's, there's no reason to contact me because this has been going on and I made every attempt possible to make this right and I was ignored.
SHREVEPORT, LOUISIANA -- I purchased A LG 65 inch 4K from Conn's on 11/23/14. It was a Christmas gift for the family. It was delivered the following day. The delivery guys just set it down and walked out the door. I called them back and asked them to open the box because the television could be cracked or something. He showed me that it wasn't cracked. The TV sat in the box taped up. Until 4/10/15 because it was going to be mounted. Well that didn't happen because once it was mounted it didn't work.
I called Conn's the same day. Rude as ever sales reps. And managers continued to inform me of what I signed. I informed them that my sales guy came to my house at 9:30 pm to sign a paper outside in the dark and told me I was signing a paper that he forgot to get me to sign in the store for the delivery. I believed him and signed.
When I contacted the BBB I get a response from company stating that I was aware of policy and signed to that effect. Then they sent a copy of signature. My signature was 4 inches above where I was to sign because it was done in the dark. She stated she wasn't replacing the TV nor would she refund my money. Stated I could call repair dept.
No way am I going to take this laying down. They sell me a defective product and want to put the blame on me for not knowing it's defective. What are we suppose to take the television apart and look for a broken dash panel? I think not! Then they inform me to come in with the television and do a voluntary repo. I refuse to pay one more cent to this company.
I'm in the process of contacting The La. Attorney General's office and filing a lawsuit. This company is a ripoff. They use lies and deception. The products must be refurbished. Also the time on the delivery receipt is 2:41 pm. I was working and clocked out at 2:53 didn't make it home until 3:15.
DALLAS, TEXAS -- Conn's refuse accept responsibility for their sales practices. The 12 months same as cash is not even listed in the contracts. People beware this is only a verbal agreement in which they will find any reason not to honor. Conn's have engaged in, and will continue to engage in the unlawful practices set forth below.
Conn's have caused and will cause immediate, irreparable injury, loss and damage to myself, and will also cause adverse effects to legitimate business enterprises which lawfully conduct trade and commerce. Despite the lengthy and high pressure sales presentation, I was not presented with a copy of the actual terms and conditions of the 12 months same as cash at the time of the sale in the store.
The actual terms and conditions of the 12 months same as cash are not made available to the consumer and not disclosed by Conn's prior to the sale. Unknown to the customer at the time of sale, 12 months same as cash contains exclusions, limitations of liability, cancellation penalties, and an arbitration clause—all of which are designed to favor Conn's.
In addition, at the time of sale the consumer is misled to believe that the 12 months same as cash is for 12 months and will cover the product for the one year period; the actual terms of the agreement, are quite different and state that the agreement “expires” upon any payment that is over 10 days late. That Conn's refused to honor the terms of agreement and continues to advertise it under false pretense.
Conn's in the course and conduct of trade and commerce, have directly and indirectly engaged in false, misleading and deceptive acts and practices declared to be unlawful by the DTPA §17.46(a). Without limiting the foregoing, Conn's also have violated DTPA §17.46(b), by engaging in the following conduct: false, misleading, or deceptive acts or practices in the course of trade or commerce.
Therefore causing confusion or misunderstanding as to affiliation, connection, or association with, or certification by, another. By representing that goods or services have sponsorship, approval, characteristics, ingredients, uses, benefits, or quantities which they do not have or that a person has a sponsorship, approval, status, affiliation, or connection which he does not. By representing that goods or services are of a particular standard, quality, or grade, or that goods are of a particular style or model, if they are another. By advertising goods or services with intent not to sell them as advertised.
By representing that an agreement confers or involves rights, remedies, or obligations which it does not have or involve, or which are prohibited by law. By failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed.
Because Conn's have engaged in the unlawful acts and practices described above, Conn's have violated and will continue to violate the law as alleged. Stay away from them, you will be trapped like me and my family and get nothing but excuses on how they refuse to fix the issue at hand. I am referring this to the Attorney General Office. This predatory to all Texas citizens.
ARIZONA -- Read the small print! I did not need the insurance so I took a copy of my renter's insurance in and had it removed from the policy. The item I purchased was interest free for 12 months and they gave me a payment book. I sat down and figured out that I had to make double payments each month to get the item paid off in time to avoid their high interest (on a computer that was already overpriced..but I REALLY needed it).
I made my first payment two weeks early and always made double payments online. When I got a bonus or some extra money, I'd get online and pay and extra 50 dollars or so. When paying online you can see what the payoff is to avoid having to pay interest. I made paying them off a priority and determined I'd not charge anything else till they were paid. I didn't deal with in store people, customer service or anyone.
One day I realized that I was four months ahead on the payoff. I then figured out what I owed to pay them off and picked an amount to pay them every two weeks. I never had any problems with them and I love the computer. I didn't get any of their extra perks because I have a good computer guy if my computer breaks, take good care of it and also it's still covered by the original manufacturer warranty.
Now if you only make the monthly payment and think you are going to get by "interest free" you are fooling yourself. Conn's will send you a letter telling you what you have to pay and the date it has to be paid to avoid interest. Since their items are always higher than retail, avoid paying the extra money by paying attention, reading the small print, make paying the bill a priority. If you do this, you won't be one of the people on here writing about being "conned" by Conn's.
Personally, I would not buy anything large that has to be delivered based on what I've read. I took my computer home with me and it was fine. But had it not been, I would have taken pictures of it, then gone right back to the store with it the next day explaining the problem and showing the pictures to the salesperson and asked for a replacement and waiver of their "restocking" fee. Hope this helps somebody.
HOUSTON, TEXAS -- I had to finance a refrigerator through Conn's, then a few months later I lost my job. I had been unemployed for more than a year and still found some way to pay the Conn's bill. When all of my savings dried up ran out and I am no longer able to pay.
The automated phones calls start the day after the due date even though in writing the person has a 7 day grace period before you start to accrue late fees. These automated calls happened everyday sometimes 3 to 4 in one hour from several phone numbers. After a while people started calling also from several different phone numbers.
The first person I spoke to I explained my situation and still they suggested I ‘put my wife to work to help pay off the bill.' I of course do not have a wife and what I do in personal life is none of Conn's business. After a back and forward argument with the collections representative and their supervisor, the supervisor also told me ‘Conn's was there for you when you needed us, now we expect the same in return.' So I offered Conn's the last 17 cents to my name and she replied with "you can't do better than that?" Finally, I told her I am hanging up and she said she will mark me as a refuse to pay and will be reporting it to the credit bureau.
Almost an hour later another call from the automated system at 8:30 pm. The following day another call from a person. And the next day each of them telling me the same suggestions on what I should do and questioning why I am able to pay my other bills except for Conn's which is of course again none of their business as I have told them several times over and over again.
I am unemployed, no one is getting paid. My phone may be cut off soon and my car repossessed, and no I do not have a wife to send into the work force. Just ridiculous, they are by far the worst customer service I have ever experienced.
PLANO, TEXAS -- Conn's does live up to their name. I've purchased a Stove and Dishwasher in Dec 2012. I was given a 6 month interest free sales plan. I was excited at the time of purchase with the no interest for 6 months. I've paid each of my instalments prior to the due date and towards the 5th month, I tried to get a full pay off amount that would complete my contract and be paid in full. This was evidently a difficult experience for Customer Service and I had to call several times to confirm what was reported to be the correct amount. I paid in full and thought this transaction was completed.
In April 2014 I received a brochure that showed that my credit has been increased and on this document I noticed that their records show that I still owed $1,072.47 which was totally incorrect since it was paid in full nearly a year prior. I started on a calling campaign trying to get this issue resolved and was given several different amounts that they showed it was due even though it was paid off. I was then instructed that I must wait 24 hours so that the Finance department could review and they would advise what the problem was. Customer Service could not explain what the charges covered and could not give any explanation.
I called after the 24 hours and then was told that I must wait another 72 business hours before this process was entered and then reviewed. Each time I called back within the 72 business hours and was given another runaround and was told that all of these charges were due in full and need to pay starting August 2014, although they still could not explain what the charges were related to. I requested proof of the amount due in a statement so I could understand why Conn's demanded payment on something that was paid in full of March 2013.
This has been a horrible experience and at last count I made over 18 calls trying to get resolved or get some kind of resolution from Conn's store or Management. This company is extremely difficult to resolve disputes and only want to collect money that is not due to them. I finally received a letter stating that my account was paid in full and that I never actually owed the $1,072.47. My advise to everyone is to stay away from Conn's, very far away!!!
LAFAYETTE, LOUISIANA -- Purchased $700 Progressive Madison bed from CONN'S for Christmas present to my daughter. Met delivery truck on scheduled time to find that all the pieces were not on the truck. Made several attempts to speak with the General Manager, ** but he wouldn't come to the phone nor did he call me back. Spoke with the **, the Salesman, in attempt to get the missing pieces.
Made several attempts to have Delivery bring the missing supports and slats. They claimed that they had been trying to reach me and my response was that I could prove that to not be true with the cell phone records, that they had made NO ATTEMPT to contact me. The end result with the delivery department was that they said that they didn't like my attitude and didn't know what to tell me. I explained that they were on speaker phone and had that I had a witness listening to the conversation and they hung up on me.
I filed a complaint with Conn's in November via phone as well as online, a copy of which is attached. Had to pick up the missing pieces at the store with no offer to reduce the delivery fee. There were only (3) slats and "Sealy" (Mattress Manufacturer) says that less than 5 slats voids the warranty. Now that Christmas has come and gone, I have inspected the headboard to find that the Manufacturer cracked one of the connections and you can see where they wood putty the holes where the screws went all the way through. Conn's says that they won't swap it out the headboard that they will send a repair person out.
I asked that they just switch out the headboard since it hasn't been assembled, nor do I have all the pieces and it is clearly a Manufacturer Defect. THEY SAID "NO." I have made attempt to contact the manufacturer and have not received call back; Company is PROGRESSIVE FURNITURE out of Ohio. After letting these people come out and tell me they want to repair it or it's fine the way it is will be to FILE SUIT IN SMALL CLAIMS COURT against Conn's for selling defective merchandise.
CHANDLER, ARIZONA -- Had a couch delivered Monday July 7 at 11 AM, I did not notice the problem area(s) until after the delivery. On the back of the couch (where the back panels meet in the corners) it's peeling back on most of the corners and you can see screws and Staples. There is also material that has been rubbed off on the corners, like its been dragged on the ground.
I was told by delivery that I had 72 hours to call if there was an issue. I called 623-882-2400 at 8:30 am on July 10 (NOT YET 72 hours). Once I received a call back at 1:53 PM (now after 72 hours) I was told that it's over 72 hours (because Conn's counts days not hours) and they will send someone out to repair it. Why do the delivery drivers say 72 hours if it's not really 72 hours?
I called customer service and no one can help you. They tell you to call the store, the store tells you to call customer service and they in turn transfer you to the "correct" department, but it's never the correct department. They open tickets and then close them as resolved without ever communicating what the resolution is. They tell you, "Oh I am waiting for corporate. Let me call you back" And they never call. On Saturday July 12, I finally called the manager at the Chandler store, **, and he told me that they were going to replace the defective section of the couch.
The delivery people called that same day to set up a time to come out and replace the defective couch. Sunday, July 13, the delivery driver is at the house and tells me that Conn's ordered the wrong one. You deliver a couch that is already falling apart and then when you try to correct the problem you mess that up too. I had other items that we purchased (oven, rug and microwave) that have not been delivered and I have already canceled those.
On Monday July 14, I called customer service yet again and asked them to come pick up their defective couch and to close the credit account.. I was told they could come get the couch, for a $129.00 fee and then I could exchange it for something else, or I could do a voluntary repo but I am still responsible for payment.
When you make a big purchase, such as a couch, you are not only paying for quality merchandise, you're paying for quality customer service. Since the couch was delivered defective and then you sent the wrong couch out to "fix" my issue and the complete lack of customer service, I would like for Conn's to come pick up their defective couch, which still has all the tags on, and close my credit account with no negative impact on my already good credit.