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Conn's Appliances Consumer Reviews - Page 2

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Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I purchased a new LG 8 weeks ago and it has already stopped working. I called Conn's Service Department and waited 20 minutes for someone to pick up. They tell you that they will call you 2 hours before they plan on arriving. However they don't tell you if it will be in the morning or evening. You basically are waiting all day for a call. A floating 2 hour window is worthless. They came out and said my machine was broken (duh!) and that they don't have the part. It will take 3 days to get it. Well, 10 days later and still no part. Stay away from Conn's. They won't be around much longer. Their time has come and passed.

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Conn's Will Conn You For Sure
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- My experience with CONN'S has been by far the worst experience yet!!

PART 1: I went into the store Friday with a friend who was purchasing some merchandise. After listening to the sales pitch I thought to myself this isn't a bad place. Maybe I should see if I get approved. Of course I was approved for the $2000 amount (which I'm not finding is a norm). I picked out a couch and a camera. For whatever reason the transition couldn't be completed that night and I was asked to return the next day.

PART 2: Saturday morning I'm getting calls from Conn's to come by the store and finish my purchase. I arrived Saturday afternoon and was sitting around the store for several hours not doing anything. I left went and sat down at a deli, ate and came back and STILL had to wait some more. When I finally told the sales man ** I was leaving and I wanted to just say forget the whole thing, he hurried and followed me to the car with his manager, ** who would assist me from there. All the sudden everything went really fast.

He told me to sign some papers not really explaining them and told me to sign two of each and I received neither. He gave me the camera and set up a delivery date for Monday and because I work it would be before 11 am but he didn't know an exact time. Mind you I haven't paid for anything yet.

PART 3: I leave the store with my friend who originally went in to make a purchase. She had to pay a deposit and it was really weird that I didn't have to. We were in the car and Conn's hadn't collected any money from me nor did they have a way to. I considered not worrying about it but then thought that was really the dishonest thing to do. So about an hour after leaving the store I called back and made them aware of the store manager's mistake and paid over the phone. I was told that I would receive my receipt and some important documents Monday during my delivery.

PART 4: Monday comes around and I'm sleeping in waiting for my delivery. I've taken off of work so I'm losing money but I don't mind you have to do these things sometimes. At about 8 am I receive a call and it's the warehouse. The guy on the phone lets me know he'll be there to deliver my couch anytime between 1 pm and 4 pm. Uh hello sir, just like you I have job that I need to go to and I live alone. I was told in the store before 11am. I would've taken off work but I had an important meeting right at 1pm.

I was then informed that I would get another call on Tuesday and that the time would be unknown again. I was told by the CSR that they would make sure it would be before 11 am this time.

PART 5: Tuesday comes along and so does 8 am. No phone call from Conn's. So I finally decide to call about 9 am and talk to the warehouse. I'm now informed over the phone that my delivery will come between 3 and 6pm. I'm sitting at home waiting because you said 11 am. Okay oh well. I go into work (late mind you) and tell my company president I'll have to leave early at 3 pm. Thankfully it wasn't a big deal.

I asked to get a 30 minute call prior to getting my furniture so I could leave work and meet them. 3 pm comes and no call so I keep working and working. At 4 pm I decide to leave work and go home and wait for my delivery. I'm sitting at home at a 5 pm. I decide to call Conn's right when I decide to call them and cancel the whole order literally as the man on the phone was pulling up my account the delivery man calls and states that he's lost outside.

PART 6: The delivery man was beyond rude on the phone and this would later continue in person. It was at this time about 5 pm so traffic was kind of bad and it had just finished raining really bad. I gave him perfect directions to my building but because he had to make a sharp u-turn and then an immediate right in a large truck he wasn't able to get to me which I completely understand. On the phone he has an attitude with me like it's my fault though. He ended up parking his truck 2 building over from mine which meant they would have a little bit of a distant walk.

I tried to get him to come into the back parking lot but he had an attitude at this time and was rude and irritated. They decided to dolly the furniture from the truck pass two buildings and up to the 3rd floor where I live. LOL bad idea but hey whatever. So, they finally get the furniture to my apartment and he asks me to sign a paper confirming I received the delivery. I did. I asked for my receipt and paperwork and of course he had no clue what I was talking about ugh!

PART 7: I'm not worried about the paperwork at this time I'm just finally happy to have my new couch. Now I can move around and worry about other things in life lol. As I'm touching my couch on the back end of it it's a huge metal piece sticking out the end! It's small enough not to see if you're not looking for it but big enough to see now that you know it's there. Being that I didn't know it was there I cut my thumb really really bad. Majority of my thumb was sliced across this metal piece which caused bad bleeding and is restricting my typing right now (I'm sure you can tell) lol.

PART 8: The next morning (today) I called Conn's to get my paperwork and tell them about the metal piece. Here is where the fun begins. I called the (877) 358-1252 number and get an immediate answer after like 1 one ring which was really weird to me for such a huge company. The girl who answered the phone was beyond rude and ghetto (ugh I hate using that word because it can be a good thing but it was bad in her case... very very very bad lol). I was informed for the first time ever that paper I signed with the delivery man was stating the we inspected the couch and that it was perfect therefore I wouldn't get an exchange.

Then when I said I wanted to return the couch I once again hear for the first time that there is a no return policy which was NEVER mention to me. She called the store manager who told her he told me all this when he took my payment and gave me a receipt and some booklet brochure type thing. Hello?!? How can I get that if I didn't pay in the store. Remember I paid over the phone being stupid honest Billy?!? Anyway she argued with me, refused to allow me to speak and then hung up on me.

PART 9: I called back. (Wow this story is getting long, let me speed it up). I called back talked to a nice guy named ** in collections. He said, "Oh no worries. We'll help you out. It hasn't even been 24 hours yet. Let me get you to the right department for a return." He transferred me to another lady who was equally as rude as the first. I'm at this point hot and want to return the cramp because I now hate this company with a passion. Her attitude was off the chain and I couldn't deal anymore so I asked to speak to a supervisor. She told me she was the supervisor.

After going back and forth for a while she finally transfers me. The next lady, **, I spoke to was very calm, polite and helpful (so I thought). She informed me I couldn't return the cramp but I could do a volunteer repo. At this point that's exactly what I want to do. I don't care what it does to my credit I just don't want to deal with Conn's anymore. She tells me to go to the store and they will help me with the volunteer repo and they will come pick up the furniture. I'm finally happy and can breathe. Mind you ALL these phone calls are while I'm at work.

PART 10: Less than 5 minutes after happily ending my last phone call, I get a call from ** the store manager to find out what's going on. I tell him the whole very long story and he tells me I was informed wrong. I was told not to come back to the store ever again if I planned on returning the stuff. If I wanted to return it I needed to speak the customer help line that I just hung up with and that I would have to find a way to return the material myself. I didn't want to stay on the phone with him long because he too was very rude so I hung up the phone and called back the helpline.

I now get a chance to talk to **. I'm learning names very well lol. She tells me this whole long story about the last lady was wrong and that they won't pick up the furniture but I can still do the volunteer repo. She transfers me. I'm on hold for 20 minutes and nothing. So I call on my other line. Now I'm on hold for the repo department on two phone lines. The second line I had been on hold for about 5 minutes when a lady answers I tell her what I'm waiting for and she puts me back on hold. About two minutes later ** answers the phone surprised that it's me. I know this because she says

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Unprofessional Is an Understatement
By -

AUSTIN, TEXAS -- We have been struggling with Conn's for the last 2 weeks to have our top of the line KitchenAid appliances delivered and installed correctly. Here's a history of the nightmare we've been through with them: 12/2/05 - Range delivered and installed. Would have been great, though I noticed a dent on the stainless steel front. Problem: They have none in stock to replace so they leave the dented range for us to use until one comes in. They only offered a $100 price concession for the dent on a $1600 range.

12/3/05 - We arrived from out of town to a house full of gas. The gas company came out, turned off the gas and told us the range was not installed properly (they broke the fitting where the gas line connects to the stove). Fortunately our house didn't explode. Conn's came out the next morning to correct the problem by installing a new gas line but said that's all they could do without replacing the range. It still leaks. 12/5/05 - A new range comes in. We had also ordered a dishwasher that would be in stock this week, so we scheduled delivery to have the range traded out and a dishwasher installed on 12/9.

12/9/05 - I took the day off work to expect delivery since they can't be more exact than a 3 hour time block. After not receiving a call making us aware of the delivery time, I call the warehouse. They inform me that the dishwasher hasn't come in yet, so they will not be delivering anything. I have wasted my day and my frustrations mount. I call the salesman to find out why we didn't get a call in advance. He was going to contact the "district manager" (who I am now convinced does not exist) and let us know what is going on, but our calls were not returned.

12/12/05 - Salesman calls and says our range can be swapped out at our convenience, so we set it up for the following afternoon. 12/13/05 - STRAW THAT BROKE THE CAMEL'S BACK: Salesman shows up in his beat-up pick-up truck with our $1600 range in the bed. He comes with no one to help him unload it, so he expects me to help him drag it into my house! Then he goes to disconnect the original dented range, but after pulling it out and trying to unhook the gas line, he tells us he's not authorized to touch gas lines. How did he expect to swap them out in the first place??

He leaves us with two stoves and calls the install guys to set up a time to come by the next day to install the new stove and take out the old one. I call Conn's to speak with the manager to let them know the situation and they freak out and tell us that we can't have two stoves in our house since we only paid for one (even though we also paid a comparable amount for our dishwasher that still has not come in) and says she'll have to send him back out to pick up the new one they just dropped off. We told them we wouldn't be home.

12/14/05 - The install guys call and even though they get my voicemail, they come by anyway at 9 am (even though the salesman told them we would not be available until 4 pm -- luckily my husband was working from home and here when they came by). The install guys unwrapped the new range and noticed that it is not just dented, but the entire side is caved in. Hmmm... Couldn't have been a result of unprofessional delivery, now could it?

Then they tell us that they can't take either of the stoves away because they were only asked to install the new one. They tell my husband they can come back in the afternoon after getting permission to take the range away, but they never do.

I call the salesman who returns my call an hour later. He tells me he can have the new stove and dishwasher installed on Friday... It's a fairly pleasant conversation and I say okay. I also let him know that if there is any kind of problem with the appliances, we will be returning both for a full refund.

Then it goes downhill... He asks if he can come by tonight at 7 pm to pick up the range. I tell him that it's not a convenient time since we have plans, so he suggests coming the next day telling me that they are adamant that we not have two ranges in our house (Do you think we want both?). Then he asks if he can come by at 6 am before we go to work and I tell him that I don't want to deal with this before my day even begins. He mumbles something about his manager calling us, says he understands what I'm saying, and hangs up on me. Next time we're going to Sears.

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Finance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EL PASO, TEXAS -- After being a loyal customer, we went back to purchase a $2,500 +/- fridge and before we left we ended purchasing a brand new washer and dryer for $1,800 +/-. It was a good day for Chris **. We also thought it was a great day for us, this was in Feb 2017. Each purchase was for 18 month and 24 months interest free. Last month I went to make a payment due to Conn's online system giving me heck and upon giving my payment I asked the salesperson to give me my balance and payoff date to avoid interest. She said $200 +/- which was due by Sept. 25.

So the beginning of Sept. I called to pay off the account and guess what they stated I owed over $1,200, when I asked how they advised it was the interest that was applied. I explained that I advised by a store person that I owed $200 +/- it was differently no more than $250.00 and it was due by Sept. 25th. She said nope. I asked to speak to a manager and after nearly an hour again NOPE.

I reached out to Chris ** the person who sold us the merchandise and explained the situation. He said he will email and see what's happening. After 5 days I called Chris back and he still had not received a response. So can you imagine how I feel, if they give "in house customer service" this poor. I can imagine what was really happening when I was on the phone for nearly an hour... HORRIBLE HORRIBLE HORRIBLE.

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Rust in a New L.G. Washer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GOODYEAR, ARIZONA -- We purchased a new set of Washer and Dryer made by L.G. in 2016 at our local Conn's Home Plus. We noticed rust appearing in several locations outside and the worse being inside just above the tub. We had also purchased the extended warranty just to be on the safe side. After contacting Conn's they sent out a repair man who took pictures and that was about the extent of the visit. Conn's contacted me by text letting me know it would take a while to get parts and they would contact me when the parts were ready to be replaced.

One week later I receive another text stating "We have cancelled your service repair per your request." I never cancelled the request. I contacted Conn's again, after speaking with several people I was told Conn's would not replace or fix this issue because it was cosmetic. I explained several times that I had purchased the extended warranty but still no repair will be made. Conn's lost a good customer, Now I understand where they came up with the name Conn's. Nothing but a CON. I would also not recommend L.G. products. I have purchased less expensive units that lasted longer and held up better.

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Conns is the correct name
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUMBLE, TEXAS -- I had to have a washer and dryer. I went to Conn's because they had 12 months no interest. I planned to pay off this washer and dryer in less than the 12 months. I had my payments on auto pay for $200 a month... I got 1/2 of my balance paid off. In March I was watching for the payment to come out. I know it comes out around the 12th, It did not come out. Then I called and they said, "YES I see you are paid up. Your next payment will be April."

I watched in April nothing came out. I looked back at March it never came out and February it never came out. They cancelled my auto pay! When he told me I was paid through April I was. They were using my credit I paid in for the payments. If I would have waited I would have Owed over 1200.00 in at once. July 12th they are going to add the interest on to my account which is almost 2000.00 more dollars.

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Buyer Beware!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODLANDS, TEXAS -- Do NOT shop or buy anything from here!! And this is coming from a former employee! Trust me, they don't care about you or the problems you're having with their products. Want to know why? Because they put profits before people and treat their employees like garbage. During Hurricane Harvey, the Chief of Staff, Scott McCree, was incredibly upset why call center agents couldn't make it to work, even stating, and I quote, "They're just trying to get a day off." I couldn't believe that statement, especially when staff had just lost everything. Scott demanded that I communicate to my staff to report to work immediately. Can you believe that?? Refusing to compromise my values, I resigned, and have been better off ever since. So, if you're shopping with Conn's, understand how those employees are treated, because they are not happy, and that unhappiness is passed down to you, the customer.

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Awful, Bad Business Practice, Thieves, Never Buy Ever Again.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BEAUMONT, TEXAS -- I bought a 2 thousand dollar laptop and did the one year no interest plan. I've never missed a payment. The one year mark starts to creep around the corner and we get hit with hurricane Harvey. Lost our home and vehicles. The laptop managed to be saved. I asked for an extension on the one year no interest. They said they would submit it. It got approved and we have been struggling from not working for almost two months already because of the hurricane.

So I had no choice but to call and ask for an extra day on the month extension. They made me wait a month for a response so they could tell me no and they couldn't do anything for me. The customer service line was rude and did not care to help me. I just want to pay this laptop off and they don't want to take my money for what the original price of the payoff was. We've had to live in a freaking tent for a few weeks for crying out loud and hey can't even extend it an extra day to pay off the 1,000$ left of the laptop.

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Advertisement
Great Until the Time of Delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BATON ROUGE, LOUISIANA -- Bought a recliner as a Christmas gift for my Ma. Told at time of sale if there is/was any problem they would take the recliner back. 2 hours after delivery, I drove into town and my Ma was very upset and distraught over the recliner. Tried to refuse chair and delivery men made her take the chair and sign for delivery. I called the Conn's office within 2 hours of delivery and was told I'm stuck with the chair and there are no furniture returns. Oh yeah, the chair delivered was the wrong color ordered and I was still told tough luck I'm stuck with it. My next step is going public and the BBB. I refuse to let them lie and pull this con game without the public being duly informed.

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Extremely Poor Customer Service and Selling Defective Furniture
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHREVEPORT, LOUISIANA -- To make a long story short I purchased a recliner and noticed there was a problem with the back. So called Conn's and they finally sent someone out to look at it. Never mind. I am going to hire a attorney and have him to go with me to the store where I purchased the chair and leave it with Conn's. If they won't take it off my account I will have my attorney already there with me so Conn's will not get away with this from me. Conn's, there's no reason to contact me because this has been going on and I made every attempt possible to make this right and I was ignored.

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Conn's Appliances Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 38 ratings and
123 reviews & complaints.
Contact Information:
Conn's Appliances
3295 College St.
Beaumont, TX 77704
409-832-1696 (ph)
409-832-4344 (fax)
www.conns.com
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