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101 Reviews & Complaints
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Do not buy from Conns
Posted by Naturale on 08/30/2007
HOUSTON, TEXAS -- Conns has the worst customer service when it comes to having a service call. It has been 2 months since I placed a service call to have my Plasma TV fixed and they still have not fixed it.

I have been calling to find out status and every time I call a manager is suppose to call me back and they never do. I finally spoke to the rudest person I have ever spoken to name Mark McPherson...this person had the worst attitude and didn't even attempt to help me.

Everyone that you speak to at their service center is rude...stay away from buying from Conns... you will get the worst customers service possible.


     
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Posted by Anonymous on 2007-08-30:
So what is the problem?Are parts on backorder?Do they know what their doing?
Posted by naturale on 2007-08-30:
They keep saying they still have not received the parts...that they will bring it to the manager's attention..they say that every time I call which is about 3 times and never receive the call until today that I called and demanded to speak to a worthless manager.
Posted by Anonymous on 2007-08-30:
I agree,that so called manager needs to get on the phone with the manufacturer,and advise on parts needed(if parts are not available locally).

Good luck,and keep us posted
Posted by Anonymous on 2007-08-30:
Maybe they are affiliated with Circuit City…
Posted by Anonymous on 2007-08-30:
Is it me or at least once a week someone complains about Conns? We don't have them out here and it sounds like were better off?
Posted by Anonymous on 2007-08-30:
Stop trying to get service over the phone. Show up in person and look them square in the eye. Tell them we're discussing this situation here.
Posted by Anonymous on 2007-08-30:
That’s better odd than Circuit City. We get at least one complain a day with them.
Posted by Anonymous on 2007-08-30:
Although not exactly the same this was first posted on 8-20. Seems recently there have been a number of repeat postings. One today was the fourth exact same posting since the middle of July. Some are just updates. Posting the same item repeatedly doesn't help a situation. Maybe the administrators might want to add an update section.
Posted by LarryDan on 2007-08-30:
Don't you pretty much have it coming when you decide to buy from a con or conns?
Posted by Anonymous on 2007-08-30:
Mea Culpa. There is an update section.
Posted by naturale on 2007-08-31:
So I got a call today from Conns saying that they can't fix my TV because the parts are no longer manufactured...they said that they will give me a $1300 store credit to buy another TV. I paid $2700 for this TV almost 2 years ago...the warranty contract says that if they can't fix the TV they will give me a TV of equal value. I'm having trouble interpreting this...is it of what my TV is worth now or the value that I paid when I bought it. Please help.
Posted by conned by conn artist on 2008-05-05:
Conns Has the worst customer service I purchased over $20,000 worth of electronics from this company. hitachi 42 in plasma warranty expired 2 months ago i paid $975 for a warranty no one contacted me to let me know but i was contacted to renew warranty on stove, dishwasher. funai plasma also purchased from conns went out after 3 months barely used.no warranty my lost. conns is service dept is refusing to fix hitachi plasma . service dept is extremely rude manager and workers should all be fired i will never shop at conns in baton rouge,louisiana ever again.do not buy from conn artist...........
Posted by Julie S. on 2013-06-26:
I used to work for Conns and know Mark McPherson and I believe this is an unfair representation of him. He was actually one of the nicest people in terms of customer service and received letters all the time from customers about how he helped them. He ultimately left because he started smoking and could not deal with their policies of not taking care of customers. Conns is a horrible place to work and one of the things you all are not aware of is the managers DO NOT have any authority. I do not know how it is now, but at that time NOTHING could be exchanged without direct permission from the CEO of the company! Also if you ever buy anything from them and take it home, don't think you can just take it back if it doesn't work. I had to deal with many angry customers who bought TVs and brought it home with no power and when they tried to return it, were denied and told it had to go though service. I am so glad I no longer work there. Their rules and policies made it tremendously difficult to do our jobs and I def would not want to become a manager for them.
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Conn's Repair or Avoidance?
Posted by Vicky-pyon on 02/13/2010
I'm pretty sure there are a lot of dissatisfied customers out there... with complaints such as this. We are probably just considered unlucky. As people from my country say, "we have to pay for the broken dishes".

BUT here's my complaint:

Why should the time it takes for an appliance to be repaired (or the time it takes the ordered parts to arrive) be included in the guaranty?

We bought an Ashley set of leather couches at Conn's about a year or two ago. Within a month or two the leather's color was fading. I didn't know leather faded just like that. We called in for repairs and they came and the repairman told us that the leather was no good... and that the couch (the three-seat) was poorly made.

We never thought to ask him for a written statement (which was pretty dumb of us)... but once he left, my mother called again to tell Conn's... and guess what happened?

They sent another repairman... and HE said he needed to order some parts. We called two weeks later.. and they told us that the parts had not arrived. We called again the next week and they said parts arrived and that the repairman would be there within a week. He never dropped by. We called again and they said he DID drop by... but that no one was at home (we hardly went out). However, don't they leave notes?

After that... the guarantee wasn't valid anymore... and they wouldn't do a thing about it. We took a trip to the store we bought it from and the manager called Ashley Furniture (the manufacturers?) but they never answered so she left a message. I guess I should give Conn's credit for at least calling Ashley Furniture for us, but what about the delay? Shouldn't Conn's have replaced the couches within the year guaranty if they were no-good to begin with?

What's more... we were never able to talk to Ashley's Furniture about it... and my mom insists Conn's should take care of it... since they didn't do a thing when we were within the year guaranty.

Something like that happened to my computer too... but that's a whole other story.
Read Company Response
Company Response on 2/15/2010:
Dear Conn’s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

1-877-358-1252 or via the web at http://support.conns.com

Thank you

Conn’s customer support
     
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Posted by Mark F Barnes on 2013-06-01:
This sounds like a Mirror image of what happened to us thru the Conroe Store, and I called the 1-877-358-1252 and NOTHING was resolved, multiple visits from repairmen coming from San Antonio, they just were terrible. Had to replace the furniture with quality stuff from a reputable company. We even bought the extended warranty from Conn's. WORTHLESS. NEVER BUY FURNITURE FROM CONN'S
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Sleepless From The Smelly Mattress
Posted by Sey831 on 03/10/2009
ADDISON, TEXAS -- I purchased a Serta Jubilee mattress from Conn’s store in Addison. During the sale the salesperson, Phil assured me that Conn’s and Serta stood behind the product. At that time I also purchased a washer & dryer. I was also told delivery was free. However, when I finalized the purchase they tacked on a $69 delivery charge and said I would receive rebate documents. (Never to be seen.)

The delivery men showed up with the mattress and asked what I wanted to do with my old mattress. I told them I thought they were taking them. The delivery man then began to cite federal law on how they could not take an old mattress. When I decided to refuse the mattress all of the sudden they were willing to violate federal law and take my old mattress.

After they left my apartment was muddy from dirt on their shoes and smelled funny. I thought they just hadn’t bathed and spayed some Fabreeze. However, the odor remained. After washing linens and looking for other sources of the odor I realized it was coming from the mattress. It reeked! I contacted attempted to contact Phil. He was off and I spoke with the store manager Gill. She was going to call me back but never did. I then contact Phil and they sent out a technician to come SMELL my mattress! He confirmed the odor and said it was from too much Scotch Guard being sprayed. I asked what he was going to do and he didn’t have an answer. He didn’t bring a replacement mattress. No follow-up came from the store. No answers, no solutions.

I called Phil and asked what was going to be done. He asked if Gill called. I said no. He didn’t have an answer. I told him I wanted a refund or a new mattress that the one they sold me was not usable. He couldn’t/wouldn’t do anything. I was referred to Alan Sheppard their Customer Service Manager in Beaumont.

He too has been nonresponsive. He asked if the technician called. Again, I said no. No one from Conn’s initiates or returns calls. He stated that the technician said the odor was a normal odor from the fabric. I informed him that was news to me and reminded him of the Scotch Guard overspray. He became argumentative. I asked him what they were going to do. Essentially nothing was his response. They won’t exchange or take the mattress back. He would not provide a superior’s name or contact information. If they weren’t going to remedy this matter why did they send a technician to smell the mattress? Just so I could lose more time from work?

Quite frankly, I beginning to wonder with all the complaints if a Class Action lawsuit asserting Deceptive Trade Practices can’t be brought against these Conn Artists.

By the way, I contacted Serta and they referred me back to Conn’s.

Sleepless in Addison
     
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Posted by Soaring Consumer on 2009-03-10:
I am thinking that you should take this case to small claims court.
Posted by sey831 on 2009-03-10:
Me too!
Posted by jktshff1 on 2009-03-10:
I'm thinkin' ED
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Deception, Fraud, Wrongful Terminations
Posted by Connslegal on 01/17/2010
BEAUMONT, TEXAS -- To Whom It May Concern:

I am a previous employee of Conn’s Appliance. The attorney generals office recently sued them for Fraud in Houston Texas. I will let you know that this company is a horrible employer with employees being discriminated against as well as customer discrimination. I am going to explain to you that I have documentation of everything that I mention in this email. I need help. I have some lawyers who will be handling my personal case, however some of you on these complaint boards were victims of credit fraud. In fact this company writes up to over million dollars month worth of it. I am just going to brief you on some of the things that I have. If you need details and want to help me give the company what it deserves then send me an email about your situation at Connslegal@live.com I will address all emails. I want to know if you received random payment books or harassing phone calls when you did not buy anything. I want previous employees to contact me if you were terminated for no reason. Conn's directed district staff to let all associates who want Sundays off for church could quit. We were told to worship around Conn’s time. Anyone who would like to get involved with a class action lawsuit or if you just are tired of being harassed by them let me know. Now what I have.

Over 1.2 million dollars of credit fraud from just one day.
Proof of Conn's not allowing associates to worship. (I am also sending this to all churches and would like them to help me as well).
Proof of discrimination.
Unfair credit practices.
Wrongful terminations
Unfair consumer practices i.e. returns, service and customer complaints.
Taught us if you come in with a problem, call your wife or someone else and pretend you are trying to help them.
I have numerous letters from Previous employees and current regarding fraud against the consumer.

This company is dirty from the top down. And I want all the ammo I can get. Please help.

     
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Posted by Starlord on 2010-01-17:
You cite Conn's not allowing you to worship. That is ridiculous, unless you were trying to worship on company property and on company time. Did your attorneys tell you to post this? If they did, I would suggest you find new lawyers. Sorry, I just can't buy this, as it just sounds like sour grapes from someone who was fired for cause.
Posted by jktshff1 on 2010-01-17:
NO, I am not going to listen to those dang voices.
Posted by Anonymous on 2010-01-17:
What a bunch of hooey.

Ugh, you could go to church on other days besides Sunday. I used to do it often on Saturday nights..
Posted by Ponie on 2010-01-17:
Mass each Saturday, 5:00P. If I miss, I can go as late as 6:00P on Sunday.
Don't we have a member by the name of James with a couple of digits as the rest of his nic? Maybe he's her lawyer.
Posted by jktshff1 on 2010-01-17:
lmao Ponie.
Posted by moneybags on 2010-01-17:
I'm Jewish. My Steinmart manager told me I could NOT be off at 5 p.m. on Fridays so I could attend Sabbath services, which started at 5:45 p.m. I had been off at 5:00 for 3 years previously. I just had a new supervisor who was very prejudiced. She said that no one else got off to go to church. Well, duh! Steinmart opens at noon on Sunday just so the other employees can go to church! I was the leading salesperson and had 9 superior Customer Service Awards. I went back to school at night and became a top producing realtor! Then I quit.
Posted by Anonymous on 2010-01-17:
+10 Ponie
Posted by Skye on 2010-01-17:
Your lawyers will not appreciate you posting this letter.
Posted by Connslegal on 2010-01-18:
My lawyer does not care what I do with this information. I was injured on the job and suspended while I went to a workmans comp visit. Obviously my case is different then what I am posting here. If you think statements are not true then contact any store you want and ask the manager. I encourage you to talk to any location. Understand this is not harsh words from an ex employee (maybe a little). They just paid 42.5 million dollars to the attorney general for fraud, and you doubt my allegations? do your homework. these are crooks and I will bury them in the media.. just wanted some help from other consumers... just read the complaints on this site from you... the consumer. google there lawsuit with the AG's office.. why did they not fight? Why did they not go to court? Because they can't. It was all true. If you dont believe me, but you are a consumer who cares. Just do some homework and then comment. I only posted to this site because of the bloggers on here saying they are getting bills in the mail, but never bought from them. That is the credit fraud I am talking about. So before you make accusations.. check them out.
Posted by Vicky-pyon on 2010-02-13:
Well... I don't like how Conn's handles year guaranties. We got it for our Ashley set of leather couches. Within a month or two the leather was fading. I didn't know leather faded just like that. We called in for repairs and they came and the repairman told us that the leather was no good... and that the couch (the three-seat) was poorly made. We never thought to ask him for a written statement... but once he left, my mother called again to tell them... and guess what happened? They sent another repairman... and HE said he needed to order some parts. We would call.. and they would tell us that the parts haven't arrived. We called again and they said he would be there within a week. He never dropped by. We called again and they said he DID go by... but that no one was here. First of all, don't they leave notes? After that... the guarantee wasn't valid anymore... and they wouldn't do a thing about it. My mom got frustrated... because Conn's should've replaced all three couches if they were poorly made. What's more... we were never able to talk to Ashley's Furniture (the manufacturers, I believe) about it... and my mom insists Conn's should take care of it... since they didn't do a thing when we were within the year guaranty. Something like that happened to my computer too... but that's a whole other story.
Posted by cnava on 2010-04-19:
I was injured because there were no lights in my work area and was told by my immediate floor mgr to plug in a cell phone. The plug was under my desk I am a 63 yr old woman and because of their negligence I fell backwards hurt my head, neck, back, wrist and hip and they suspended me indefinite? Conn's is a ridiculus company. If I can help please email me. EMail Address: cnava1946@yahoo.com
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FYI
Posted by Undertoe on 09/10/2008
Ok so yes I work for Conns and I don't have a problem doing my job but I just want to inform everyone that goes past due on their account of a few little facts.
-you go past due one day we are calling you....too bad get over it we have the right (if you read the fine print in your contract we state we can) *most of you don't read that so start*

-payment books are a courtesy to you....do you need a reminder when you car payment is...be adults people

-if you are a having a situation financially and we are calling you to get the payment tell us what is going on some of us *like me* will try and do everything possible to help customers out when they are in a bind...it happens and I understand that don't pick up and hang up don't tell us you are going to make your payment when you feel like it....TALK TO US we aren't paid on how many accounts we get...we are paid hourly don't have your children answer your phone you are showing them bad habits.

-if you are having a service issue and your account is past due get it up to date ASAP if you get it up to date you can take it in to get fixed but your account HAS TO BE UP TO DATE *read your contract it states that*

-all of the people I work with don't like confrontation but we get it a lot and we expect it but here is a little hint for you if you talk to us without getting frustrated and thinking we are like every other collector that is calling you for other bills you would be surprised how much we can help

This is just for those that need it...
     
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Posted by Anonymous on 2008-09-11:
Most all of the posts on Conn's warranty service are very negative. I can't remember one instance of a complaint mentioning that Conn's refused service due a missed payment. Seems to me that most the complaints concern manufacturers warranty not an extended service plan. Failure to provide service under contract even if an account is past due may violate state law.
Posted by LuccyLuu on 2009-02-27:
Yea right they took my dishwasher to fix it and left the live wire and water lines unhooked so the water and drain went all over my floor with the live wires when i told them they said I was 6 days late on my payment they would not do anything until I paid my bill I bet they just like leaving live wires in a house with three children
Posted by LuccyLuu on 2009-02-27:
This is against the Law to sell items to people and tell them that you can not fix it unless they are current on their bill. Especially if they purchased a warrenty. Get a law book and read it. Making previsions on a contract about calling people and harrassing people are two very different things. Harrassment is also illegal! Again Get a law book and read it.
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Bad Customer Service
Posted by Wgrant32 on 09/09/2008
FORT WORTH, TEXAS -- Please read this letter I sent to SVP, it explains it all:

Mr Brucehart,

I would like to first thank you for reading this email. I feel it very necessary to tell you about my recent experience with your store manager at the Cherry Lane Fort Worth Texas Store. After many purchases made at this store and receiving wonderful customer service each time, my husband and I decided to purchase an HD TV. On January 7th 2008 we went to the store and Jonathan Key was our salesman. He was a nice young man and we looked at several TVs but Jonathan pointed out that he had a TV on clearance that should be just fine for us. This was an AKIA 32" Flat screen HD TV. I told him that I felt unsure because I had not heard of this brand before but he assured me that it was a really good brand and your store had been carrying it for quite some time and never had any problems. So we purchased this TV for $499.99.

Well sometime in July 08' while watching TV it just turned off. After looking around and trying to plug it into a different outlet, I determined that it was the TV. I asked my husband to take it to Conn's and find out what we should do (we had purchased a service warranty). When my husband got to the store he approached a salesman and explained the problem. The man directed him to a phone, dialed customer service and handed my husband the phone and walked away. After waiting on hold for about 10 minutes my husband got frustrated, hung up and left. So then a few days later I went to the store myself and requested to speak to the store manager. This was Mr Van Woods and at the time he was busy so I patiently waited for him.

When he approached me I pleasantly told him of my deli ma and requested he tell me what I need to do to fix the situation. Well this is where it gets good. Mr Van Woods, in a VERY condescending way said: "Mrs. Grantham, just as we probably explained to your husband, this TV is no longer carried in this store so there is nothing we can do to fix it. Now what we CAN do is sell you a more expensive TV as long as you are willing to pay the difference in cost.".. This confused me a little since I purchased a warranty so I said: "Can we not send the TV to get repaired?" and his response was this "Mrs. Grantham, we could send it to our service department but MOST likely the problem will turn out to be customer abuse so it would be in your best interest to let me see what we have in stock and you can upgrade as I said before."

All of these things were said to me in a very condescending way with him standing over me as if I was some really stupid little girl. So I stood up and told him that there is no way it could be customer abuse because the TV has not been moved and then he says (I cant believe this one), he says: "Ma'am have you ever heard of a power surge!".... At this point I am so stunned by his tone with me and his inability to just simply say "Mrs. Grantham, here at Conn's we try to make sure that every one of our customers have a wonderful experience with their purchases and I am very sorry that this has happened to you. I will be happy to refer you to our service department or you could upgrade your TV today its up to you." These are very easy and non confrontational words but Mr. Van Woods is VERY incapable of such. I ended up leaving very upset (to the point of tears) and calling the AKIA warranty department.

This of course brought me nothing because AKIA no longer exists (which may explain why the TV was on clearance and Jonathan was so eager to sell it to us and With a boss like Van Woods, who has no integrity, I would not be surprised that his employees are the same way.) Anyway the warranty company had some man come and pick up my TV and they kept it for 6 weeks before giving it back to me the same way he took it. AKIA is not shipping out power supplies and so any AKIA unit can not be repaired. So here I am back to square one... Well the point of this email is really to let you know how horribly I have been treated by Van Woods at this store so I will get to it.

My next trip to the store was Friday September 5th. I had been speaking to Cathy Brown in Beaumont, she said that she would call Mr Woods and tell him to get me a new TV. When I arrived at the store he said he had not talked to her and then he starts calling service. (this is of course after he made sure to condescend me some more by explaining that he couldn't possibly remember me since he deals with so many customers everyday) Well this email is already to long and I am just going to say that he humiliated me in front of other customers and my husband and refused to satisfy me as a customer of Conn's. He had a Toshiba 32" Flat Screen HD TV for 569.99, which is only $70.00 more than what I paid but he refused to write off $70.00 and exchange my TV.

As he and several other employees at your company explained to me, Conn's does not and will not ever write off $70.00 in order to keep a customers business. The funny thing is that all the times I was on hold with your customer service department, I get to hear a recording that says that Conn's has been doing everything in its power to make sure every customer is satisfied since 18 something. What a joke! The interest that I have paid on this TV that does not work is $109.75 so why is it that I can not have the Toshiba for $70.00 more. That does not include the interest that I paid from purchasing a dishwasher, dryer, stove, 2 laptops, 3 I-Pods, a flat screen monitor, microwave, pots and pan set, freezer, sweeper and a futon.

I think that my service to Conn's is well worth $70.00 and I am so very disappointed by the way that I have been treated that at this point it is all principle. I will never ever purchase anything from Conn's again and I will definitely let everyone I talk to know how I was treated. Strangers and friends alike will hear my story since I plan to contact the local television station here who loves to catch businesses practicing unethically.

I am very sorry that you had to be bothered by this as I really did make GREAT attempts to reach Bill Ward who is the District manager in this area. However after being told by several of his managers at others stores that he would not help me anyway, I finally gave up. (I did leave many messages for him with no response) I would strongly advise that you remove Van Woods from contact with customers as I can not see how there would be any way he can manage this store that is in a very bad location without running it into the ground.

I appreciate your time,

Wendy Grantham
     
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Posted by BenSteph118 on 2008-09-10:
I can empathize with every part of your letter. I too received the same kind of treatment from not only the manager but assistant managers and the salesman who initially sold me a faulty laptop and a love seat that never came. This was from a different store in Texas, no surprise. I am eager to find out if your letter was ever responded to so that I may make the same effort.
Posted by 2SickAndTired on 2008-10-30:
This is apparently Conn's Standard Operating Procedure. I received the same treatment, but my product was still within its 30 day from receipt window. Does anyone know if there is a class actions being pursued?
Posted by mom2six on 2009-02-12:
I'm wondering the same. It seems that they sell defective products, pocket service fees and try to get you to spend more money upgrading your appliance as a standard way of doing business. They use their service representatives to mollify and stall so that items are no longer available. And we've all been put on hold to listen to the free upgrade recording that they have no intention of honoring. Interesting.
Posted by LuccyLuu on 2009-02-27:
I had the same problem with my dishwasher it was broken when they delivered it and they told me they would be back in 2 weeks well they say you have 10 days from delivery to get it replaced how can you do that they came back in 2 weeks my 10 days was up
Posted by LuccyLuu on 2009-02-27:
I dont care who you know you will not get this problem resolved I have family that live in Vidor and knew the Mr Conn personally and if you mention that to the people at conns they laugh. They do not care about you or your situation. You are waisting your time, energy, and voice. If you want my advice get a lawyer! All costomers of Conns need one.
Posted by registeremail on 2009-06-20:
I'm afraid that it's probably too late to help Ms. Grantham, but I had a similar experience with Van Woods at Conn's that I was finally able to resolve. Perhaps my experience will help the next reader.

We bought a lower priced Whirlpool clothes washer at the Conn's on Hulen Street, and were immediately dissatisfied. It was way too loud and although the timer dial had a "delicate" setting (that to us implied a 2-speed motor), if you set it to delicate, it would just run at full speed, pause, and then run at full speed again. That isn't delicate! Initially we tried to make-do by closing the utility room door and doing delicates by hand, but after having the washer for less than a week and a half it broke down due to a manufacturer's defect in the timer.

We bought the washer at a local brick-and-mortar store for service after the sale and because Conn's has a 30-day return policy. (After all, you can't "try out" a washer in a store). We contacted the then-store manager to return the washer or exchange it for a different model and were told that she could not process a return because the washer was broken! She said that we had to go through the service department for a return. The service department told us that they could not handle a return, only a repair. We weren't interested in keeping the washer, since we were dissatisfied with it before it ever broke, so we again contacted the store. The managers had since changed to Van Woods and asst. manager Billy Brink, and they said the same thing- no returning the washer (even during the 30-day return period) because it was broken!

After multiple attempts to contact Conn's corporate customer service by phone (no help there), speaking to Conn's DFW service manager Greg Leblanc (no help there), trying to contact Conn's district manager Clay Roberts (wouldn't even return phone calls, so no help there), we finally got a response to an email sent to Conn's customer service. Never mind that the response to the email came after THREE MONTHS!

It turns out that Conn's is apparently being investigated by the Texas Attorney General's Office for their handling of extended warranties, and in response to that investigation and other issues they have recently created a "Customer Help Group" that dug up our old thus far ignored email and contacted us. The Customer Help Group really seems to want to help, and is actually EMPOWERED to help. They not only resolved my problem to my satisfaction (took the washer back, refunded ALL of my payments including delivery fees, waived the re-stocking fee, etc.) but they also arranged to have district manager Clay Roberts and store manager Van Woods call me to apologize for their lack of help.

I would encourage anyone with a customer service issue to speak with the store manager and try to resolve the problem. But failing that, try calling Conn's customer service department at 1-877-472-5422 and ask for help. If the customer service agent can't or won't help (or just transfers you around aimlessly or cuts you off), ask for the Customer Help Group. If you have a legitimate concern and are willing to be persistent, I'll bet that you'll eventually get the help you'll need from them.

Hope this helps.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Conn Artist Worse Place to Do Business
Posted by Bridgetgray7809 on 03/05/2014
DALLAS, TEXAS -- Conn's refuse accept responsibility for their sales practices. The 12 months same as cash is not even listed in the contracts. People beware this is only a verbal agreement in which they will find any reason not to honor. Conn have engaged in, and will continue to engage in the unlawful practices set forth below.
Conn's have caused and will cause immediate, irreparable injury, loss and damage to myself, and will also cause adverse effects to legitimate business enterprises which lawfully conduct trade and commerce. Despite the lengthy and high pressure sales presentation, I was not presented with a copy of the actual terms and conditions of the 12 months same as cash at the time of the sale in the store. The actual terms and conditions of the 12 months same as cash are not made available to the consumer and not disclosed by Conn’s prior to the sale. Unknown to the customer at the time of sale, 12 months same as cash contains exclusions, limitations of liability, cancellation penalties, and an arbitration clause—all of which are designed to favor Conn's.
In addition, at the time of sale the consumer is misled to believe that the 12 months same as cash is for 12 months and will cover the product for the one year period; the actual terms of the agreement, are quite different and state that the agreement “expires” upon any payment that is over 10 days late.
That Conn’s refused to honor the terms of agreement and continues to advertise it under false pretense.
Conn's in the course and conduct of trade and commerce, have directly and indirectly engaged in false, misleading and deceptive acts and practices declared to be unlawful by the DTPA §17.46(a). Without limiting the foregoing, Conn's also have violated DTPA §17.46(b), by engaging in the following conduct: false, misleading, or deceptive acts or practices in the course of trade or commerce.
Therefore causing confusion or misunderstanding as to affiliation, connection, or association with, or certification by, another. By representing that goods or services have sponsorship, approval, characteristics, ingredients, uses, benefits, or quantities which they do not have or that a person has a sponsorship, approval, status, affiliation, or connection which he does not. By representing that goods or services are of a particular standard, quality, or grade, or that goods are of a particular style or model, if they are another. By advertising goods or services with intent not to sell them as advertised. By representing that an agreement confers or involves rights, remedies, or obligations which it does not have or involve, or which are prohibited by law. By failing to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed Because Conn's have engaged in the unlawful acts and practices described above, Conn's have violated and will continue to violate the law as alleged. Stay away from them you will be trapped like me and my family and get nothing but excuses on how they refuse to fix the issue at hand. I am referring this to the Attorney General Office. This predatory to all Texas citizens
     
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Conns Refuses to Replace Defected Computer and Loses It!
Posted by Dcalzoncit on 10/19/2013
THE WOODLANDS, TEXAS -- I am or should I say I was a long time customer of Conns.I purchased numerous TV's, lawn mower, TV mounts, refrigerator, but my complaint is on the computer that I purchased in January 2013.

The computer stayed in the box for 3-4 months due to office remodeling and once we opened and stared using it the computer crashed after about 6-10 hours of use! It didn't even last a week! I took it to Sugar Land to get it fixed and when it was being fixed I contacted the store I purchased it from, which was in The Woodlands, and spoke to manager. The manager agreed to replace it and if there was a cost difference I would pay.

It took me some time to go over to The Woodlands, I leave about an hour plus away for there, and when I was ready to head over I called to let him know and he said it was too late! Apparently there was an expiration on the replacement! Too bad he failed to mention that the first time he spoke. Why he wouldn't, I have no idea.

We argued over the phone and I gave up. So I went to Sugar Land to pick it up and spoke to the manager there, he suggested that I contact Conns directly. So I left the computer and tried with no success to get it resolved, no returned calls, nothing! All the while, I had paid my bill every month for a computer that I did not have and did not even work!

I finally went back to the store to go pick up my computer, and even though it wad in the store (yes I said in the store) Conns refused to let me pick it up because their computer showed it was "in transit", so I left again with no computer and extremely angry. What a waist of my time and money! I am finally at the point were I refuse to pay for this computer, I get 3-4 calls a day on my payment, but NO calls on the lack of their customer service, no calls on the repair or replacement of my computer that they have! Today the last draw I spoke with Conns and they show in the computer that I picked it up!

NO, Conns you still have or lost or sold or whatever you did to it, I don't! I am not a complainer I typically don't write review or anything online, but this is just ridiculous!

I will tell everyone I know about this experience and tell them to never to go Conns!Don't waist your money at this store. af858

     
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Posted by cmthru on 2013-10-20:
Every store has a set time, usually printed on the receipt or posted in the store, declaring the return period for merchandise. For example Best Buy allows only 15 days. Although you waited for the remodeling to be finished you should have unpacked the computer and tested it. Then you have been able to exchange it within the return period. Now you have to deal with a warranty repair scenario which as you now know can be a nightmare. Regardless of the situation you are still obligated to make payments.
Posted by trmn8r on 2013-10-20:
There are a few things that stand out prominently in this complaint. The first one is that the computer was far beyond all return periods I have heard of. Therefore, I would expect this to be a warranty repair - the initial offer to replace by the manager was generous, and I can understand it being retracted. It is hard to tell from the complaint, but it sounds like the computer is not lost but sitting on a shelf somewhere. It is just a matter of exhausting communication, which has broken down. Conn's has every right to pursue payments that the customer agreed to make. The customer mentions a "waste of money" - it will be a true waste of money to not pursue having a warranty repair of this computer done, and to walk away. My advice would be to get to the bottom of its location, for starters. Given payments ceased, that may be difficult to do.
Posted by Old Timer on 2013-10-21:
Conns customer service is dismal at best. Time delays and their terrible way of taking care of problems was a double hit this case.
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Conn's Will Conn You For Sure
Posted by Harold.trotter on 08/28/2013
HOUSTON, TEXAS -- My experience with CONN'S has been by far the worst experience yet!!

PART 1: I went into the store Friday with a friend who was purchasing some merchandise. After listening to the sales pitch I thought to myself this isn't a bad place maybe I should see if I get approved. Of course I was approved for the $2000 amount (which I'm not finding is a norm). I picked out a couch and a camera. For whatever reason the transition couldn't be completed that night and I was asked to return the next day.

PART 2: Saturday morning I'm getting calls from Conn's to come by the store and finish my purchase. I arrived Saturday afternoon and was sitting around the store for several hours not doing anything. I left went and sat down at a deli, ate and came back and STILL had to wait some more. When I finally told the sales man TAI I was leaving and I wanted to just say forget the whole thing he hurried and followed me to the car with his manager, Shawn who would assist me from there. All the sudden everything went really fast. He told me to sign some papers not really explaining them and told me to sign two of each and I received neither. He gave me the camera and set up a delivery date for Monday and because I work it would be before 11am but he didn't know an exact time. Mind you I haven't paid for anything yet.

PART 3: I leave the store with my friend who originally went in to make a purchase. She had to pay a deposit and it was really weird that I didn't have to. We were in the car and Conn's hadn't collected any money from me nor did they have a way to. I considered not worrying about it but then thought that was really the dishonest thing to do. So about an hour after leaving the store I called back and made them aware of the store manager's mistake and paid over the phone. I was told that I would receive my receipt and some important documents Monday during my delivery.

PART 4: Monday comes around and I'm sleeping in waiting for my delivery. I've taken off of work so I'm losing money but I don't mind you have to do these things some times. At about 8am I receive a call and it's the warehouse. The guy on the phone lets me know he'll be there to deliver my couch anytime between 1pm and 4pm. Uh hello sir, just like you I have job that I need to go to and I live alone. I was told in the store before 11am. I would've taken off work but I had an important meeting right at 1pm. I was then informed that I would get another call on Tuesday and that the time would be unknown again. I was told by the CSR that they would make sure it would be before 11am this time.

PART 5: Tuesday comes along and so does 8am. No phone call from Conn's. So I finally decide to call about 9am and talk to the warehouse. I'm now informed over the phone that my delivery will come between 3 and 6pm. I'm sitting at home waiting because you said 11am. Okay oh well. I go into work (late mind you) and tell my company president I'll have to leave early at 3pm. Thankfully it wasn't a big deal. I asked to get a 30 minute call prior to getting my furniture so I could leave work and meet them. 3pm comes and no call so I keep working and working. At 4pm I decide to leave work and go home and wait for my delivery. I'm sitting at home at a 5pm I decide to call Conns right when I decide to call them and cancel the whole order literally as the man on the phone was pulling up my account the delivery man calls and states that he's lost outside.

PART 6: The delivery man was beyond rude on the phone and this would later continue in person. It was at this time about 5pm so traffic was kind of bad and it had just finished raining really bad. I gave him perfect directions to my building but because he had to make a sharp u-turn and then an immediate right in a large truck he wasn't able to get to me which I completely understand. On the phone he has an attitude with me like it's my fault though. He ended up parking his truck 2 building over from mine which meant they would have a little bit of a distant walk. I tried to get him to come into the back parking lot but he had an attitude at this time and was rude and irritated. They decided to dolly the furniture from the truck pass two buildings and up to the 3rd floor where I live. LOL bad idea but hey whatever. So, they finally get the furniture to my apartment and he asks me to sign a paper confirming I received the delivery. I did. I asked for my receipt and paperwork and of course he had no clue what I was talking about ugh!

PART 7: I'm not worried about the paperwork at this time I'm just finally happy to have my new couch. Now I can move around and worry about other things in life lol. As I'm touching my couch on the back end of it it's a huge metal piece sticking out the end! It's small enough not to see if you're not looking for it but big enough to see now that you know it's there. Being that I didn't know it was there I cut my thumb really really bad. Majority of my thumb was sliced across this metal piece which caused bad bleeding and is restricting my typing right now (I'm sure you can tell) lol.

PART 8: The next morning (today) I called Conn's to get my paperwork and tell them about the metal piece. Here is where the fun begins. I called the (877) 358-1252 number and get an immediate answer after like 1 one ring which was really weird to me for such a huge company. The girl who answered the phone was beyond rude and ghetto (ugh I hate using that word because it can be a good thing but it was bad in her case... very very very bad lol). I was informed for the first time ever that paper I signed with the delivery man was stating the we inspected the couch and that it was perfect therefore I wouldn't get an exchange. Then when I said I wanted to return the couch I once again hear for the first time that there is a no return policy which was NEVER mention to me. She called the store manager who told her he told me all this when he took my payment and gave me a receipt and some booklet brochure type thing. Hello?!? How can I get that if I didn't pay in the store. Remember I paid over the phone being stupid honest Billy?!? Anyways she argued with me, refused to allow me to speak and then hung up on me.

PART 9: I called back. (Wow this story is getting long, let me speed it up). I called back talked to a nice guy named DANIEL in collections he said oh no worries we'll help you out it hasn't even been 24 hours yet let me get you to the right department for a return. He transferred me to another lady who was equally as rude as the first. I'm at this point hot and want to return the cramp because I now hate this company with a passion. Her attitude was off the chain and I couldn't deal anymore so I asked to speak to a supervisor. She told me she was the supervisor. After going back and forth for a while she finally transfers me. The next lady, Crystal, I spoke to was very calm, polite and helpful (so I thought). She informed me I couldn't return the cramp but I could do a volunteer repo. At this point that's exactly what I want to do. I don't care what it does to my credit I just don't want to deal with Conns anymore. She tells me to go to the store and they will help me with the volunteer repo and they will come pick up the furniture. I'm finally happy and can breath. Mind you ALL these phone calls are while I'm at work.

PART 10: Less than 5 minutes after happily ending my last phone call. I get a call from Shawn the store manager to find out what's going on. I tell him the whole very long story and he tells me I was informed wrong. I was told not to come back to the store ever again if I planned on returning the stuff. If I wanted to return it I needed to speak the customer help line that I just hung up with and that I would have to find a way to return the material myself. I didn't want to stay on the phone with him long because he too was very rude so I hung up the phone and called back the helpline. I now get a chance to talk to Geraldine. I'm learning names very well lol. She tells me this whole long story about the last lady was wrong and that they won't pick up the furniture but I can still do the volunteer repo. She transfers me. I'm on hold for 20 minutes and nothing. So I call on my other line. Now I'm on hold for the repo department on two phone lines. The second line I had been on hold for about 5 minutes when a lady answers I tell her what I'm waiting for and she puts me back on hold. About two minutes later Geraldine answers the phone surprised that its me. I know this because she says
     
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Additional Charge Added to Your Payment for Processing Center
Posted by Jennmullins2011 on 08/19/2013
LEWISVILLE, TEXAS -- We bought a table from Conn's and have been making monthly payments. Somewhere along the line they changed to Bank of America for card processing. Bank of America is supposedly charging them $3 for every payment processed and rather than consider it a cost of doing business they passed the charge on to their customers. I have a hard time believing that such a big company could not negotiate a better deal on processing and feel that they are actually charging more for this than they are being charged.

I will not purchase from them again. I can't bring myself to do business with a company that charges you to pay your bill.
     
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Posted by Conn's Home Plus on 2013-10-01:
I apologize we did not meet your expectations Conn's do have a $3.00 convenience fee when making a single payment online and phone payment. Mailing in your payments or going into a Conn's location there is no fee when making a payment. --- Jana
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