WEBSTER, TEXAS, TEXAS -- I bought an extended warranty-five years. I must say that my GE refrigerator has been a good one for the most part. We had problems with the ice maker(so the repair person told us). We called them mid-Jan. They came out two weeks later and said the ice maker was causing the freezer to "ice over" in the rear of the freezer. They replaced the ice maker with another one. After a week, the new ice maker would not shut off when full. When you open the door, ice goes everywhere in the freezer and on the floor and it is also sticking. A month went by and they never came out. My warranty expiration was Mar. 3. I called them 3 times in Feb. and nothing. Then, I called them Mar. 4 and they said my warranty was expired and it would now be a 75.00 fee. This potential repair should not have taken 6 weeks. That's ridiculous. The new ice maker is far worse than our old one. I still have the crummy new ice maker and nothing ever changed. I won't buy another product from Conn's again. My husband has to manually shut the ice maker off every couple of days now. It's a real nuisance. :o(1 Replies - Latest reply on 04/20/2011Add reply
10-01-09 The previous reviews on Conn's is all that you need to know; read them all!! I just wish I had read them before I shopped. Our mattress is a piece of junk, they will not replace it, and the customer service is horrible. Do not shop at Conn's; you will be sorry. 2 Replies - Latest reply on 10/01/2009Add reply
AUSTIN, TEXAS -- I bought a brand new Samsung, top of the line, washer and dryer. The dryer was delivered and didn't work. I spoke to Conn's who wanted to send out a repairman. I said NO. I don't want a dryer that is less than 24 hours in my house and needs repairs. I want a new dryer. So after much arguing, they delivered a new dryer.
2 Replies - Latest reply on 09/24/2009Add reply
However, in hooking up the new dryer their installation people crawled over my washer and put a huge dent in it.
After several days of getting the run-around at the store, and having the store manager completely ignore our calls, we called their corporate headquarters. They basically told us that we were stuck with the dented-by-their-installers washer and to suck it up.
THIS IS THE WORST COMPANY I'VE EVER DEALT WITH. I would not spend another cent in one of their stores and encourage you to avoid them at all costs.
No Interest scam, three ways.
MCALLEN, TEXAS -- A couple of years ago, we got a front loader Whirlpool Washer and Dryer from Conn's in McAllen, Texas. They were promoting a "No Interest" payment plan. So, like naive idiots, we jumped in with both ... read full review12 Replies - Latest reply on 08/28/2013
Do not give this company any money over the phone they charged my credit card double and then I had to call the company for a week to get credited back, each time the company representative was rude. This is the most incompetent company that I will never do business with again.
Warning don't buy from Conn's!
Just wanted to post this out there. Is there anyone that has had a problem with identity theft from Conn's? I recently had this problem & the store was not helpful, would not take responsibility. If there is anyone out there with some information or guidance please post/reply or contact me at michelle76006@yahoo. com 3 Replies - Latest reply on 03/30/2012Add reply
Conn's work on products is so bad I regret even buying all of my appliances and lawn care products from them. the end results of repair they gave to my lawnmower is my dad in pain due to them fixing there mishaps and not the real problem in the first place. it went in for selfpropel problems and came out with the oil was overfilled. they are the ones to blame they do all service repairs on it how stupid can they be.4 Replies - Latest reply on 06/23/2009Add reply
I bought a Samsung 61 in DLP TV and have had it for one year and am very, very angry. The first three months that I had it the picture started to warp like an hour glass. I called for a service tech and ... read full review
MESQUITE, TEXAS -- Conn's has given me the worst buying experience of my life. The new refrigerator we bought was delivered on time, but it was broken. No problem, stuff happens. Please exchange it. OK, we will. That was Saturday, it's now Tuesday evening with no fridge exchange in site. No lie, 5 times I have been told someone will call and no one calls. I follow up and am told "within 2 hours" or "tomorrow". I leave messages but no one will call back. The corporate email response says my exchange is "being processed" and has my compliant "resolved". How is it resolved when I do not have a working fridge and have NO IDEA when I will receive one.Add reply
If you buy a product from Conns and its not working properly, simply call Conns 409-832-1696, the operator will pick-up, just simply ask for the Legal Department. Tell the legal department that you are ... read full review4 Replies - Latest reply on 05/23/2009
MCALLEN, TEXAS -- Conn's has been harassing me for a TV I did not sign for. They Constantly call me to my home and harass me by telling me I have to pay for the product myself since my ex-husband refuses to pay for his ... read full review12 Replies - Latest reply on 05/23/2009
Conn's, The Name Says It All!
TEXAS -- I have been without an oven since 3/9 on a stove that has only been used for a little more than 2 years. This means we were unable to have our traditional Easter family lunch and dinner. The stove was ... read full review1 Replies - Latest reply on 04/17/2009
SAN ANTONIO / RIO GRANDE VALLEY, TEXAS -- I work for Conns as a electronic tech my manager told me I couldn't not tell the truth for some customers and it was getting out of hand. The two store manager and service center manager dept. have a ... read full review1 Replies - Latest reply on 04/15/2009
I have been getting calls from the collection department for someone else bill! Don't know these people and I'm very pissed off that this is not taken care of! I don't have an account with them and surely don't want one now! I WANT THIS TO STOP!!! 4 Replies - Latest reply on 03/20/2009Add reply
Conn's Bad Repair Service
HURST, TEXAS -- We purchased a Maytag washer approx 3 years ago and have had service since the 2nd week, all variations of the same problem, until now. After the 3rd repair call I told the repair person to see about ... read full review
Do Not Buy From Conn's - It's A Conn!
HOUSTON, TEXAS -- We have a GE Refrigerator/Freezer that we bought from Conn's in 2001. About 3 years ago the motherboard went out and had to be replaced. In January the refrigerator started having the same problem. I ... read full review
HOUSTON/BEAUMONT/AUSTIN, TEXAS -- I bought many products from Conns over the years. Generally I NEVER had a problem with extended warranties. The dryer I bought was a new product to me so I bought a 4 year extended warranty. THEY WILL NOT BACK IT UP. I have had my dryer down for almost 2 months. They keep telling me the part "Is on order". I called the factory parts store and they have it in stock. Just so all of you know.
1) They NEVER call you back.
2) A Manger will never get involved.
3) They will tell you ANYTHING you want to hear and never respond. DO NOT get involved with this company.
The name is correct they are a CONN! Want to hear more I can help.
Thanks for listening.
Conns Name Speaks For Itself
BEAUMONT, TEXAS -- I bought a dishwasher from Conns about a year ago and have had nothing but trouble with it. when they came to install it, they messed up and it started leaking. I called the service department right ... read full review