[X]

Conn's Appliances - Page 3

Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 18 ratings and
104 reviews & complaints.
www.conns.com

Most Popular | Newest | More Options >
More filter options:
Conn's, The Name Says It All!
Posted by on
TEXAS -- I have been without an oven since 3/9 on a stove that has only been used for a little more than 2 years. This means we were unable to have our traditional Easter family lunch and dinner. The stove was purchased brand new with an extended warranty from Conn's. The stove and the extended warranty have been paid in full for some time. The stove is a GE glass top, stainless steel model number GLEFZ379FC also not recommended. The extended warranty is through 11/16/2010. Total paid was $1,004.54; all paperwork is available for proof. I previously purchased a chair, a refrigerator, a dishwasher, a microwave, air conditioner, and a TV.

I have repeatedly called and I have been repeatedly promised that someone will call me back. There was to have been a service person to repair the stove on 3/20. The person never called and never showed up. When we called the following Monday we were promised that someone would call us back, but we also found out that no part had been ordered. This game went on and on and we were repeatedly promised that the part had been ordered and that someone would call us back with an explanation. On 4/03 someone slipped and admitted that the part had not been ordered, but that it could not be ordered until Monday 4/6 because of inventory and we were promised a call back confirming the ordering of the part. Needless to say no call came Monday 4/6 and 4/7 I called and no part had been order and there was no explanation of why, when a part would be ordered, an offer for a manager to call us back, and no apology whatsoever!

The customer service is beyond atrocious and the only responses I get are sarcastic "I do not knows" and "I cannot answer for someone else" and there is NEVER a manager available to speak to me. I called one of the stores in an attempt to get some help and they openly admitted that they cannot get any further with the situation than what I can. The store number I called is 512-335-1001 and the customer service number, if you can call it that, is 1-800-280-1514. The store that attempted to help me called and acted as if they were me and they were equally as appalled by the customer service attitude. The person at the store repeatedly apologized that there was nothing he could do, but there was no way for him to push anything any further and that his service manager said that I needed to call customer service; the manager still said this even after the helpful person told him that not even a Conn's employee could get an answer out of customer service.

With this experience, I am MORE than shocked to see A+ BBB rating especially coupled with the number of complaints filed in the last 36, which totaled 1,930! These circumstances are making me rethink my belief in using and the credibility of the BBB itself and businesses that are BBB accredited.

Places to report:
• Warranty issues: The Texas Department of Licensing & Regulation, http://www.license.state.tx.us/scp/scp.htm
• Any complaint:
o Texas Attorney General: http://www.oag.state.tx.us/consumer/complain.shtml
o Rip-off Report: www.ripoffreport.com
o Compliants.com: www.complaints.com
o My 3 cents: www.my3cents.com you figured this one out already:-)
o Angie’s List: www.angieslist.com
o Craig’s List under rants-n-raves: www.craigslist.org
o BBB – although after seeing 1,930 complaints on Conn’s and an o A+ I am questioning the validity of this organization

Update 5/5/2009:


This all started with a repair issue on my oven, see above. Well, once I filed a complaint with the Texas Attorney General and the Texas Department of Licensing & Regulation (they deal with warranty issues) my stove was magically fixed the following day. People need to file complaints with state and/or federal organizations, these entities work off of numbers and unless the public registers complaints they never know there is an issue to be investigated. The real kicker is that it took 5 minutes, yes 1, 2,3,4,5 whole minutes for the part to be replaced and the oven to once again work. Conn’s is so messed-up that they called 3 days later to schedule a repair person.


However, now what is most concerning is that the BBB actually sent me a response from Conn's that was 2 sentences. The stove was fixed on 4/20 and we are sorry for the inconvenience.


In my BBB complaint I specifically requested an explanation of why it took so long, what would be done to improve customer service, and a full apology from Conn’s. I obviously rejected the BBB letter as settling the matter and stated I wanted what I requested along with an explanation from the BBB as to why Conn's still has an A+ rating with 1,972 complaints in the last 36 months as of 5/5, see http://www.bbb.org/southeast-texas/business-reviews/appliances-major-dealers/conns-in-beaumont-tx-10010889, and why the BBB would accept such an unbelievably weak response from Conn’s on my complaint.


I requested this explanation from the BBB on 4/18 in a separate e-mail to the BBB of Southeast Texas and in my rejection letter on 4/22 to the BBB. I have yet to receive an acknowledgement of my request for an explanation from the BBB, much less an explanation. I will wait a full month for a response from the BBB and then I will file a report with the Federal Trade Commission for deceptive practices and contact one of the local news stations.


All I can say is do not trust the reports on the BBB and look-up complaints on the BBB; once you do you will see that there are many legitimate complaints on the organization! People need to be educated on what a scam the BBB really is!
     
Read 1 RepliesAdd reply

User Replies:

Anonymous on 2009-04-17:
I don't understand how places like this,and Sears are still in biz..You have an extended warranty and they need to address the problem now,not when they feel like it.

Good Luck!
Close commentsAdd reply
Sleepless From The Smelly Mattress
Posted by on
ADDISON, TEXAS -- I purchased a Serta Jubilee mattress from Conn’s store in Addison. During the sale the salesperson, Phil assured me that Conn’s and Serta stood behind the product. At that time I also purchased a washer & dryer. I was also told delivery was free. However, when I finalized the purchase they tacked on a $69 delivery charge and said I would receive rebate documents. (Never to be seen.)

The delivery men showed up with the mattress and asked what I wanted to do with my old mattress. I told them I thought they were taking them. The delivery man then began to cite federal law on how they could not take an old mattress. When I decided to refuse the mattress all of the sudden they were willing to violate federal law and take my old mattress.

After they left my apartment was muddy from dirt on their shoes and smelled funny. I thought they just hadn’t bathed and spayed some Fabreeze. However, the odor remained. After washing linens and looking for other sources of the odor I realized it was coming from the mattress. It reeked! I contacted attempted to contact Phil. He was off and I spoke with the store manager Gill. She was going to call me back but never did. I then contact Phil and they sent out a technician to come SMELL my mattress! He confirmed the odor and said it was from too much Scotch Guard being sprayed. I asked what he was going to do and he didn’t have an answer. He didn’t bring a replacement mattress. No follow-up came from the store. No answers, no solutions.

I called Phil and asked what was going to be done. He asked if Gill called. I said no. He didn’t have an answer. I told him I wanted a refund or a new mattress that the one they sold me was not usable. He couldn’t/wouldn’t do anything. I was referred to Alan Sheppard their Customer Service Manager in Beaumont.

He too has been nonresponsive. He asked if the technician called. Again, I said no. No one from Conn’s initiates or returns calls. He stated that the technician said the odor was a normal odor from the fabric. I informed him that was news to me and reminded him of the Scotch Guard overspray. He became argumentative. I asked him what they were going to do. Essentially nothing was his response. They won’t exchange or take the mattress back. He would not provide a superior’s name or contact information. If they weren’t going to remedy this matter why did they send a technician to smell the mattress? Just so I could lose more time from work?

Quite frankly, I beginning to wonder with all the complaints if a Class Action lawsuit asserting Deceptive Trade Practices can’t be brought against these Conn Artists.

By the way, I contacted Serta and they referred me back to Conn’s.

Sleepless in Addison
     
Read 3 RepliesAdd reply

User Replies:

Soaring Consumer on 2009-03-10:
I am thinking that you should take this case to small claims court.
sey831 on 2009-03-10:
Me too!
jktshff1 on 2009-03-10:
I'm thinkin' ED
Close commentsAdd reply
Never Shop Conn's!!!
Posted by on
HOUSTON, TEXAS -- I will start this review by stating that this is my first (and LAST) experience with Conn's appliance store.

My husband and I have been shopping for a new TV for some time, we found the exact TV we wanted at Conn's for an amazing price. We live in Central, TX and the closest Conn's store that had our TV was located in Houston, TX. We called the Houston Conn's store and told them our situation, we lived 3 hours away but really wanted this TV, we were told as long as we showed up that day the TV was ours and that our sales representative would hold it for us, we offered our credit card number but were told it wasn't necessary. My husband was in love with the TV, so we packed up myself, my husband and our 4 year old son for a road trip, borrowed a truck and drove 3 and a half hours to Houston, TX. Upon arriving we waited 15 minutes for our sales representative to wait on us. He then had us go and sit at a desk, after typing in several numbers in his computer he said "well, we have a small problem." By small problem he meant that they didn't have our TV.

He then started to try to sell us a completely different TV at a no way discounted price. ($100 off when the TV was more than $800 more expensive than the one we wanted) He then went on to explain that he understood our frustration and that now we probably "just wanted anything." I informed him that we didn't want anything, we wanted the TV we came here for, not anything. He then told us that it was OUR fault that he didn't have our TV because we hadn't given him a credit card number when we called to ask about the TV, I then informed him that we had offered a credit card number and we were ASSURED that as long as we arrived that day that we would get the TV. He said he was sorry for the miscommunication and then went on to assist other customers and to chit chat with co-workers.

I asked for the managers name and district managers name and phone number and we left to make the long trip home angry and without our TV. After spending most of our afternoon there we arrived home at 11pm.

I called the warehouse that stores Conn's TV's this morning and was informed they have two of the TV's we wanted at their warehouse and if our sales person had taken our money we could have picked it up from the warehouse the same day. For all of you thinking about going to Conn's for ANYthing, buyers beware!!! I was also listening to Conn's "policies" while I was on hold this morning and was surprised to learn that "if we don't have something in stock we will give you the next size up at the same price."

     
Read 4 RepliesAdd reply

User Replies:

lobo65 on 2009-02-02:
You could have saved the 3 hour trip, and a lot of tax money (not to mention free delivery) by ordering online from Amazon. Crutchfield is another great choic, although not always the cheapest option.
Lauren6996 on 2009-02-02:
Llobo65, thanks for the recommendations, we did look for this particular TV on Amazon but at the price they are offering this TV for, if we could have gotten it, it would have been well worth the trip. It's a Samsung 61 inch for $999.00, it's going for $1,499.00 on Amazon right now.
Oh well, you live and learn. :)
lobo65 on 2009-02-02:
Keep checking Amazon daily if you haven't already bought the set. Their prices on electronics can fluctuate from day to day--many times for the better.
Lifemates on 2010-09-19:
3 and a half hours there, 3 and a half hours back.

For a TV

That is dedication.
Close commentsAdd reply
Worst Company Ever!
Posted by on
CEDAR HILL, TEXAS -- Do not ever buy anything from Conn’s. The salespeople are very nice until you make your purchase and walk out the door. Everyone is really nice until the sale is complete and you have any problem. All the things they say about their “guaranteed satisfaction” is a crock. I will personally guarantee you will not be satisfied. I purchased a laptop in October and it crashed the second week of November. I took it in to be repaired and was told that “this happens with these all the time.” Not what they said when I bought it but OK. It was sent to the repair department and six weeks later I started calling everyone from Dallas to Louisiana to try to find out what is going on. Everyone I spoke to was rude. The only nice young lady I spoke to promised to turn it over to the escalation department and I would definitely hear from them within 48 hours that was a week ago. I started being rude too and all that will get you is hung up on. They acted like they were my customer. Acting like they were doing me a big favor and asking really dumb questions. What is the serial number of your computer?

When I said I wasn’t sure they told me to just look on the back of my laptop. When I said I do not have the laptop you do they hung up on me. One manager said to me ”What is it that you want me to do?“ I said either get me my repaired computer or give me back my money he said “I cannot do either of those.“ I have never been so angry and frustrated in my whole life. I started Goggling “Conn’s Complaint’s” and found out that I am not alone. Washers, dryer’s, TV’s etc. No one can believe the after purchase customer service of this company.

I finally was told to call Hewlett Packard and then I got to speak to everyone in Asia. Finally after two days I found a lady who told me that they had already authorized Conn’s to replace my computer. When I told Conn’s they started explaining to me what I NEEDED TO GET FROM HEWLETT PACKARD TO GET THAT DONE! I did not buy my computer from Hewlett Packard.

I finally got what they needed and they promised to call me back and never heard a word. Finally I waited a day and started over. They told me that my computer was at the store repaired. Then I called the store. I was hung up on 5 times. I finally spoke to the manager who promised to call me back and never did. Do not believe anyone at this company. THEY DO NOT DO THEIR OWN REPAIRS like they say. But from what I have read on the internet I was lucky they sent it to Hewlett Packard. If anyone promises to call you back, get it taken care of or ask you to hold you can forget it. Check the internet there are lots of us.

I got my computer back, cancelled my extended warranty and purchased an extended warranty directly from Hewlett Packard. I plan on never having any contact with Conn’s again. Do your homework. I can say that one day I will get to smile-WHEN I READ HOW THEY WENT OUT OF BUSINESS!
     
Read 0 RepliesAdd reply
Faulty Merchandise and Extortion
Posted by on
SAN ANTONIO, TEXAS -- I am getting married. As a wedding gift, my soon-to-be mother-in-law purchased a new set of appliances for our kitchen (including a dishwasher, over-the-range microwave, and a refrigerator). The dishwasher and microwave are just fine. But the first refrigerator had a faulty ice maker on delivery. I called and requested a technician to come out and make sure that it was turned on or whatever.

As with all the other reviews, I had to take the entire day off since the best they could do was to call me in the morning and tell me what time they would be arriving (approximately). I took the whole day off, the technician arrived, and came to the astounding conclusion that indeed my ice maker was defective. He said that it could take up to 8 weeks to get the part. I said that was unacceptable, and I demanded a new refrigerator. He said he would have to call me the next day.

Surprise!!! No one called me. I called the Store Manager the following Tuesday (I still had faith at this point) to find out what was going on. The Store Manager informed me that nothing had been done on the account and he said he was going to have someone call me the next business day.

Surprise!!! No one called me. My mother-in-law came to town on a visit and went to the store. The Store Manager said he would give her a credit for the refrigerator and she could have a new one delivered the next day.

The new refrigerator showed up the next day and it was installed. Ten hours later, the refrigerator had not cooled down a single degree (it actually got warmer). I called the store manager and told him about the situation. He called the warehouse and called me back stating that the refrigerator could take up to 24 hours to cool down. When confronted, he gave me the phone number to the warehouse.

I contacted the warehouse and spoke with the representaTVie who the Store Manager spoke with. The warehouse representative told me that I should unplug the refrigerator and plug it back in. He stated that it could be four hours before it would start working, but his warehouse would close in less than thirty minutes.

Obviously that didn't work, or I wouldn't be writing this. I checked the refrigerator the next evening (Monday evening) and it still wasn't cooling. After speaking with my mother-in-law to see what she wanted to do, I called the Store Manager the next day. He said all he could do for us was give my mother-in-law credit for what she paid and she could pay more money to get something else (although he acknowledged that we have been incredibly mistreated). I went to the store and spoke with him in person.

He said he had put in a "Hot Shot" which meant that someone from the service department would be coming to look at my refrigerator in 24 hours. Let this be a warning, if you have ANY INTENT WHAT SO EVER of returning merchandise, do not allow them to place a service call. Apparently once the service call is placed, there is no way Conn's will allow you to return the merchandise. I told him that I didn't want a refrigerator of the same model. I told him I expected to be taken care of for all the trouble I have been put through. He flatly refused to do anything, and his bosses aren't any better.

Thus far I have left messages for the Collections Manager, the Collections/Customer Service Director, and the Vice President. None of them have returned my phone calls. The e-mail complaining I sent to Conn's has reMained unanswered.

The company is now telling my mother-in-law that all they are willing to do is to send her a new refrigerator (same model) still in the crate and SHE CAN SELL IT. The last time I checked, my mother-in-law did not have an appliance store. That is extortion, plain and simple. We are well within the 30 day of receipt window. The product has not been used, because the product is defective. Yet, Conn's refuses to give any refunds or release my mother-in-law from her obligation. Extortion, extortion, extortion.

I have written complaints to the Federal Trade Commission (FTC complaint # 20681465) and the Better Business Bureau (BBB complaint # 90138561). Please feel free to reference these in any complaints you wish to file.
     
Read 1 RepliesAdd reply

User Replies:

LuccyLuu on 2009-02-27:
Sounds farmilier Conns is nothing but a Conn. I know people who knew the founder of Conns ( I live in the town he was from) they say that he would turn over in his grave if he knew what kind of reputation they have now. The man who started the company would have never allowed the company to get this bad if he where still alive. I think that the company should think about this before they conn people. Because if it wernet for him in the first place there would not be such a company.
Close commentsAdd reply
Whirlpool Duet Sport Washing Machine - Sold To Us By Conn's
Posted by on
SOUTHEAST, TEXAS -- WE PURCHASED THIS NEW WASHING MACHINE ON JUNE 16, 2008 from Conn's in Houston, Texas the I-H 45 store. Since June 17, 2008 we have been trying to get the washer fixed. We are on the phone with Conn's Monday through Friday 2-4 times a week talking to everyone from sales, to service, to supervisors, to the assistant to the owner of the company. Hold times to talk to a live person who you pray can help you are long, up to 45 min.

We have had Conn's service techs out to the house to repair this brand new appliance, we have had A&E Factory Service on behalf of Whirlpool (who Conn's got involved ) come to our home numerous times to repair this brand new appliance... The new parts for the repair have been sitting in our garage for weeks. The latest date being yesterday 9-22-08, the techs came out to fix the washer. Now the washing machine is no longer operable. When you open the door, the inside has parts just laid in there. The Technician's comments : " found tub bearing bad and threads on basket damaged, order parts".

We have once again talked to everyone at Conn's we feel they should pick up this washer and have Whirlpool fix it on their showroom floor, not at our house because after 3 months that does not seem to work. Now we cannot wash anything with this brand new washing machine.

This is the very short version of what we have been going through with Conn's it is not good and we would recommend to anyone to do your shopping somewhere else. The headache is so not worth it. You cannot get anywhere climbing the ladder to talk to the owner of the company because the steps you have to climb they just seem to brush all your effort of getting there away. Then when you rattle the cage such as we have done for 3 months, your payments seem to not get posted or posted weeks after you have sent them in, mind you this is mail being sent from the Houston area to Dallas. You can drive it there yourself in 3-4 hours. We have sent ours in weeks ahead of time and ????? So that lesson learned, we now bring it to the store.

One more thing, BCM you wrote in 9-17-08 that is what caught my attention. We paid our bill before IKE pounded this area, but due to the mass destruction in this area Conn's was not even around when everyone else in their stip center WAS open for business to correct their mistake. When we were able to and we got another apology from Conn's, how many does that make?, we still got a nasty letter from them. Mind you we have never been late on paying anything, how come we have to struggle so extremely hard to get Conn's to replace the lemon that they sold to us ???

This is the very short version of the major problem we are having with this company. It has been a nightmare and a situation that just may be too big for the average person to handle by themselves. An attorney and the local news media are our next bet. After the three months of a very hard fight against a company that seems to not really care about their customer's or what kind of products they sell and do not stand behind == we have to say we have tried our best on our own. We believe anyone who is in the market to purchase anything from Conn's especially an appliance YOU BETTER DO YOUR RESEARCH AND LOOK INTO CONSUMERS COMMENTS ABOUT THE COMPANY 98% OF THEM ARE NOT GOOD. See how many people have had major problems with Conn's before you buy. Just type in Conn's and start looking on the WEB you will find complaint after complaint. Use your head, it is not worth it.

waoufcons ----> WATCH OUT FOR CONN'S
     
Read 4 RepliesAdd reply

User Replies:

Anonymous on 2008-09-23:
have them pick up that piece of garbage,and buy from a store that will step up and take care of their customers.If Conn's tech's can't figure it out,they aren't worth giving your business to.
ELISA on 2008-09-23:
HI MY NAME IS ELISA AND I JUST WANTED TO TELL YOU THAT I HAVE BEEN DEALING WITH A REPAIR ISSUE SINCE JULY OF 2007. TO THIS DAY I HAVE GOTTEN NO WHERE. CONN'S HAS BEEN TO MY HOUSE NUMEROUS TIMES TAKEN MY TV COUNTLESS TIMES TO THEIR SHOP CHANGED PARTS AND I HAVE STILL GOTTEN NO WHERE NOT TO MENTION THE SERVICE I GET FROM THE MANAGERS AND STAFF. I HAVE GONE TO THE BETTER BUSINESS BUREU? AND I HAVE AN ACTIVE CLAIM WITH THEM. I WANTED TO SHARE THAT WITH YOU AND EVERY ONE THAT MAY BE GOING THROUGH THE SAME THING. I WANT TO GATHER AS MUCH INFO FROM ANYONE INTERESTED AND TAKE THEM TO COURT AS A CLASS ACTION SUIT. I AM WORKING WITH THE BBB TO DO THAT NOW. CONN'S IS THE NEXT CORPORATE MONSTER AND THERE ARE BUSINESS LAWS AND ETHICS TO BE FOLLOWED. THEY CLEARLY DISREGARD BOTH. THEY DESERVE TO BE TAKEN TO COURT AND PUNISHED FOR WHAT THEY ARE DOING TO "ONCE" LOYAL CUSTOMERS. THEY CANNOT GET AWAY WITH A SLAP OF THE WRIST. FELL FREE TO EMAIL ME AT ENIETO60@MYLC.LEE.EDU IF YOU HAVE ANY INFO OR WOULD LIKE TO HELP ME CATCH THESE "CONN"VICTS.
DON'T SHOP AT CONN'S CAUSE THEY WILL CON YOU!
LuccyLuu on 2009-02-27:
LuccyLuu on 2009-02-27:
First of all you never talk to the owner of the company because everyone thinks they own the company. I would contact a laywer there is always one willing to take companies like CONNS. I think that this is the only way that you will get anything handled. I think that everybody that has a complaint with conns should sue them so that they will learn not to mess with consumers anymore.
Close commentsAdd reply
FYI
Posted by on
OK so yes I work for Conns and I don't have a problem doing my job but I just want to inform everyone that goes past due on their account of a few little facts.
-you go past due one day we are calling you....too bad get over it we have the right (if you read the fine print in your contract we state we can) *most of you don't read that so start*

-payment books are a courtesy to you....do you need a reminder when you car payment is...be adults people

-if you are a having a situation financially and we are calling you to get the payment tell us what is going on some of us *like me* will try and do everything possible to help customers out when they are in a bind...it happens and I understand that don't pick up and hang up don't tell us you are going to make your payment when you feel like it....TALK TO US we aren't paid on how many accounts we get...we are paid hourly don't have your children answer your phone you are showing them bad habits.

-if you are having a service issue and your account is past due get it up to date ASAP if you get it up to date you can take it in to get fixed but your account HAS TO BE UP TO DATE *read your contract it states that*

-all of the people I work with don't like confrontation but we get it a lot and we expect it but here is a little hint for you if you talk to us without getting frustrated and thinking we are like every other collector that is calling you for other bills you would be surprised how much we can help

This is just for those that need it...
     
Read 3 RepliesAdd reply

User Replies:

Anonymous on 2008-09-11:
Most all of the posts on Conn's warranty service are very negative. I can't remember one instance of a complaint mentioning that Conn's refused service due a missed payment. Seems to me that most the complaints concern manufacturers warranty not an extended service plan. Failure to provide service under contract even if an account is past due may violate state law.
LuccyLuu on 2009-02-27:
Yea right they took my dishwasher to fix it and left the live wire and water lines unhooked so the water and drain went all over my floor with the live wires when I told them they said I was 6 days late on my payment they would not do anything until I paid my bill I bet they just like leaving live wires in a house with three children
LuccyLuu on 2009-02-27:
This is against the Law to sell items to people and tell them that you can not fix it unless they are current on their bill. Especially if they purchased a warranty. Get a law book and read it. Making previsions on a contract about calling people and harassing people are two very different things. Harassment is also illegal! Again Get a law book and read it.
Close commentsAdd reply
Black & Decker 12V Cordless Weedeater
Posted by on
FORT WORTH, TEXAS -- I purchased this Weedeater on the 6/28/08. I followed the instrustions as to how long to charge before use, charge for 24 hrs. Let me also mention that I have a very small lot, as most of the newer homes do in Texas. We went out to trim and edge the front yard only. The battery lasted only 15 mins. We got 1/2 of the yard done. Which again is very small. My lot is about 1/6th of an acre. This was only the front yard. We figured it was a fluke and again charged it the 2nd time it did the same thing. I called the store at Cherry Lane and spoke with Billy. Who informed me that we would have to send the Weedeater to service. I inquired to why could I not exchange it for the 18V? He spoke of store policy and so on. I said I would call customer service. I called and spoke with several people before speaking to Kimberly, a service manager. She explained that it was a store level decision. I asked her so when I asked Billy if I was screwed, and he said, "Yes, Ma'am". That is what Conn's stands behind? I have nothing against sending items into service.

However, with their track record it takes 2 months to get items back. I have a HOA and if the yard is not well maintained, you get fined. This meaning I would have to purchase another Weedeater to maintain the edging, etc or hire someone to do it. So I am out even more money. I have a call in now to the person over that store. I surly doubt that anything will be done. I will chalk this up to a lesson learned... and chunk it in the trash. I will not buy another thing from Conn's and I urge everyone to beware. If you get a product that does not work or does not fit your needs.. you are stuck.. or without it for months. I have read on this site as well as others the stories of sending it off to service or having them out to service your product. Read all of it and beware... CONN'S does not guarantee satisfaction.. Once they have you sign that paper... you are stuck with it.

I wish I would have bought it at Home Depot or Lowe's because I could have exchanged it.. returned it.. whichever.. without the hassle.

With the high price of gas you would think that Conn's would be a little more understanding that people in the working class... are on a tight budget and although this is only a 62.99 dollar Weedeater.. that is a tank of gas... or part of your grocery bill.. I will wait and see how they respond before actually chucking it in the trash.. but I do not see a light at the end of the tunnel. I don't have a lot of extra money.. with my husband in heart failure.. I do what I can with my income.. and his disability check.

Conn's... h'mmmm Conn-Artist...

Kimberly

Fort Worth

Purchased this item at the Cherry Lane store.
     
Read 1 RepliesAdd reply

User Replies:

Anonymous on 2008-07-09:
I had a cordless weed eater(can't remember the brand name,some POS brand),it wouldn't hold nearly the charge I needed to complete both of my yards.
I now have an Echo gas powered weed eater,and it rocks!

VH!
Close commentsAdd reply
Conn's Service?
Posted by on
TEXAS -- I purchased a 52" 1080p from Conn's at the end of 2006 with a three year extended warranty. 9 months after the purchase, the lamp burned. This was fixed by service. At the time of the purchase I was told the lamp burns every 2 years.

A few months later from time to time I started having airflow issue. TV would start shutting down.

· Friday May 30, 2008: The airflow problem became consistent. TV began to shut down whenever I turned it on. The message indicated an airflow problem. TV would start shutting down each time this message shows up.

· Friday May 30, 2008: Called service and was placed on hold. Unable to speak to a rep, I called Conn's store and asked for their help securing me a call from service.

· Store said they would try to get service to call me that afternoon. No call from service.

· Saturday May 31, 2008: I called service at 10:32. Spoke to a service rep. She said that she would call me back with an appointment. I mentioned to her that I was out of town and asked her to please call my cell phone, and leave me a message. She said that she would. No one called.

· In the mean time I am tired of this cat and mouse game and the TV started behaving a little. I could watch it for an hour or two before it gives me the same airflow message and shut down.

· Friday June 6, 2008: Service called my work in the morning. Left a message to confirm an appointment for 01:00 PM. Wondering when that appointment was made, I called service & told them that I was at work and not aware of any appointment. The lady said that she will cancel & call me back. Received no call. I called service to see the status of the appointment. She said that she would give me an appointment for Monday June 16, 2008 (that would make it 16 days after my original attempt to call service). I accepted it and said to her that I would call the store. She said that I could but if the store calls her, she would tell them the same thing that she told me.

· Saturday June 7, 2008: Frustrated with no TV, I called the store to complain. I was told by an honest and yet a frustrated employee that there were plenty of people calling and complaining. I was asked to call the HQ @ 800-280-1514. Folks…. Start calling this number.

· Saturday June 7, 2008: I called the HQ. Spoke to a customer support rep. Explained my dilemma and asked him for direction. He asked me to call Monday at 08:00. Gave me a reference number.

There are two issues I am battling here.

1. Product issue:
I have checked a few web sites and blogs. Come to find out that I am not the only one who is having the same problems. I found plenty of complaints about lamps burning a few months after the purchase and airflow problem. I have notified the Mitsubishi HQ. As a consumer, try to find out who to contact.

2. Service issue:

This is not so much about a bad product but the service that was sold to me. Conn’s can not back its own warranty in a professional manner. I am not playing politics with these guys. I have done more research than Conn’s would like me to.

Conn’s service department is a joke. Like a circus without a ring master. It consists of people who are disorganized, rude, lazy and completely unaware of the company’s bottom line which is to provide service. Stores are overwhelmed with calls from unhappy customers. So, take it easy on those store associates.
     
Read 4 RepliesAdd reply

User Replies:

Moon0416 on 2008-06-10:
1ST OFF IF YOU PURCHASE ANYTHING FROM CONNS AND EXPECT SERVICE ON YOUR PRODUCT YOU ARE IN FOR A SURPRISE. HOPEFULLY YOU DIDN'T PURCHASE THEIR SERVICE PLAN. THEY ARE IN THE PROCESS OF TRYING TO SELL THIS COMPANY AND COULDN'T CARE LESS ABOUT WHAT'S BEST FOR THE CUSTOMER.

TELL US ABOUT YOUR LAST SHOPPING EXPERIENCE. DID IT SEEM LIKE YOU WERE CLOSING ON A MORTGAGE? WERE YOU ASK TO PROVIDE HOME OWNERS INSURANCE? DID THE SALESMAN TRY TO ADD A WARRANTY TO YOUR PURCHASE BY QUOTING A MONTHLY PAYMENT AND NOT SHOW YOU THE ACTUAL DOLLAR AMOUNT ? MAYBE THEY GAVE YOU HALF ASS ADVICE ON HOW TO IMPROVE YOUR CREDIT SCORE, WHEN 40% OF THE EMPLOYEES CANNOT OPEN AN ACCOUNT AT CONNS OR ANYWHERE
jagash on 2008-07-24:
I can attest to the Conn's "service" experience. The lamp has gone out on my television. The TV will only stay on for a couple of second and then the screen goes black. This started on Tuesday night, 07/22/08. Now it may seem like I am an impatient person, but I'm truly not. My Samsung is approximately 1 1/2 years old. I have a Conn's extended warranty. I called Conn's Service Dept. Wednesday morning at 8:20 a.m. cst. I was told that no one could service the TV until August 4, 2008. I asked if the lamp was something that I could install myself. I was told that I would forfeit the warranty if I did it myself. I then went to explain the CSR that 2 weeks to wait for a lamp or bulb was totally unacceptable.

I then asked for a Supervisor. I was given the number to Customer Service. I called Customer Service and was told that I need to talk to a Service Manager. When I told the CS Rep that the Service Dept. advised me to call their number, the CS Rep repeated what she had just said to me with a stern voice and a long emphasis on each word. So, I called the Service Dept. back, told the employee what Customer Service said. The Service Dept. employee then said that Managers are not available until after 10:00. I asked to leave my name and number. I was told that Managers very rarely returned calls and said that I just needed to try calling later. I insisted that he my name and number be given to a Manager for a return call. He said okay, in a 'I'll say whatever you want to hear lady just to get you off the phone' tone. Needless to say, I did not receive a call yesterday.

I sent an email to Customer Service last night at approximately 8:00 p.m., once again asking that someone of authority contact me. That was over 24 hours ago. Needless to say, I still have not received a phone call. I sent another email tonight at approximately 8:30 p.m. Starting tomorrow, I am going to start calling Customer Service, Service Department and the Conn's HQ number that was in the comment from another dissatisfied customer.

Come on Conns, let's get it together. I had the best service during the sale. But, service after the sale is ridiculous.
saltydawg on 2008-07-26:
I have a air conditioner/ heater window unit for my apartment that the air mover motor failed two years ago.
conns service piced up the unit and lept it for 7weeks to repair and when it was return "fixed" they installed it and advied that it would start to cool, 30 mins later electrical smoke apeared and the unit was burning inside. the unit was unplugged and service came out 3 days later and kept it for another 3 weeks. No smoke this time but it never cooled like it should. this June it wasn't cooling at all and service was called again. Service tech advised the wife that the unit would be picked up in several days and needed cleaning inside for a charge of $130. We have an extended warranty/ service plan that we pay $350 a year for.
When I got home I pulled the unit out to look at what he was talking about and the unit was clean but the condenser coil fins were smashed flat on the inside from when they last worked on the unit repacling the fan shroud for the air mover. when the technician was advised of this when he picked up the unit he agreed that the coil needed repalced.
it is now 7 weeks again and no word from service. Our phone calls asking about the unit are redirected to a opperator who advised that they will leave a message with the manager and he will call back. We never get a call back.
An attempt was made calling for a district manager and all they show on the work invoice is for a cleaning which I told them I did not want nor need the cleaning that the machine needed a new coil.
I then asked if it was just needing a a cleaning why was it taking 7 weeks in the middle of the summer to clean. The reply was it should never take that long and the service manager would be contacted for clarification, and I would get a call the next day. I gave tem my cell phone # and verified a read back to make sure they had my right number and again it has been a week and no phone call, no air conditioner.

Of course when the store manager is approached with the problem he advised that that is a service problem and he cannot do anything about it that I have to contact the service Dept. The unit is 6 yrs old I have paid $350 a year for extended warranty I could have bought two new air conditioners by now.

Any suggestions on how to get this resolved when a person cannot even get intouch with management
777tech on 2008-10-16:
I too have the same DLP 52' Television and have had the exact same problems with the unit and Conn's Service Dept. I have always bought from Conn's for all my appliance needs but NOT anymore. Conn's Service is great if you do not use them and just pay for the extended warranties at purchase but don't dream about using them. Waiting 2 weeks for a part, afer waiting a week for them to come out and take a look, for my television. There improper troubleshooting proceedures is Bull! The technician that came to fix it said that it was a ballast since the light bulb did not fix it, but failed to pull out any form of tooling such as a Multimeter to measure power in to the ballast vs power out of the ballast! So if he is wrong with this shot gun shell I will end up waiting another couple weeks for the next part. Very diappointed in the art of troubleshooting exactly what's wrong with it. Does not help them that I have some smarts in this field since am a Aircraft Technician with a Airline. He should have at least confirmed the ballast being bad before he left the house, but did not so when he come back and replaces the ballast and it does not work again!!!! Then what? How long does the person do without the appliance under their warranty service contract for, is what I would like to know! Will have to look for the one that I signed and take a look if it addresses reasonable time to fix! What a pain in the A-- they have become!
Close commentsAdd reply
Forgot to send my payment book
Posted by on
HOUSTON, TEXAS -- I just want to add my complaint about Conn's Appliances to this to help warn people about this shady operation. I bought a refrigerator from Conn's and they forgot to send me the payment book. When It came time for me to make my first payment, I called them and asked them for the amount and to send me a statement. They told me they would send me the payment book. In the meantime, they asked me to make a payment over the phone which I agreed to do but the problem is that they went into my bank account and took not only the amount we agreed upon but something they called a late fee.

We never talked about a late fee since it was their fault they did not send me the payment book. The point is I never agreed to any addition amount beyond the specific amount of the monthly payment. In the meantime, they reported me to the Credit Bureau as a late payment in spite of the fact that I agreed and made the payment. It seems they had some kind of internal mix-up inside the screwed up Conn's operation where the right hand did not know what the left hand was doing or something like that.

I have been disputing this with them for five months now. They refuse to admit they were wrong to go into my bank account and take more money than I authorized. I notified them to never go into my bank account again as I was rescinding any and all authorization giving Conn's any access to my bank account. They have retaliated by refusing to correct the bad marks they put on my credit. They refuse to admit they were wrong to take money I did not authorize from my bank account. I have had at least a couple of dozen phone calls with them and they are rude and disrespectful.

They make all kinds of threats that stop very short of being illegal. They have called my house at all times of the day, numerous times to try to inconvenience me. They call on Saturdays and Sundays. They call early in the morning and late at night. They harass and threat by leaving messages on my answering machine that give the impression of being from "Conn's Corporate Offices" or from "Conn's Legal Department". In their message they lead me to believe they are going to work this issue out with me but when I talk to them they refuse to say specifically that they will correct and resolve anything specific. They use pressure tactics.

They even sent me a bill saying I am being penalized by raising the total amount of the refrigerator up an additional $275.00. The past Sunday ("Sunday") they left a flier on my door threatening more legal action leading to repossession. They did this while I was inside my home hosting company.

This CONN's APPLIANCES is a mean, vile, dirty, vicious and ruthless company. The name Conn's fits them perfectly because they ought to be behind bars somewhere. Now that I am researching complaints against them on the internet, I want to warn other potential victims to take these complaints seriously. Like they say, let the buyer beware when dealing with the cons at Conn's Appliances.
     
Read 10 RepliesAdd reply

User Replies:

jktshff1 on 2007-11-06:
I am sorry, but apparently you knew when the payment was due.
Sparticus on 2007-11-06:
How late are we talking here? Sounds like it was more than a few days if they reported you to collection and tried leaving notices on your door??
msnanny on 2007-11-06:
There must be more to this story. Are you current with your monthly payments now?
Slimjim on 2007-11-06:
It sounds like you decided to stop paying for your refrig 5 months ago because they hit you with that late charge. Honestly, you may have gone about this quite incorrectly. Since you haven't made your agreed payments, they ARE going to report such and trash your credit. The next thing that is going to happen is they are going to show up with a sheriff and take that box back. No frig and an R9, all over a $25 late fee.
heaven17 on 2007-11-06:
Why do people always use the excuse of "I didn't get a bill"? Whether or not you had a payment book, you should have made sure you knew how much your first payment was and when it was due.
Aerocave on 2007-11-08:
Companies do not call you when you are late to tell you, "Now Mr Customer, you are late on your contract so we are charging you a late fee"--you owed the money regardless of whether you got your payment book. Once again, another case of the "Blame the company--I'm not accountable for anything" mentality.
txchick74 on 2007-11-11:
I assumed you signed a contract which stated your due date so even if you did not get a payment book you knew when the due date was going to be. If you didn't pay on time of course there is going to be a late fee! So if you haven't paid in 5 months you are just hurting yourself and your credit. If they are sticking notes on your door then they are probably getting ready to sue you and repo your fridge. Just get over it and pay up. Jeez!
darth_salesman on 2008-05-22:
Do you need your hand held? really, cuz that's what it sounds like. You knew the payment would be due, you have no one to blame but yourself.
hard times happen on 2009-02-23:
Next time you can file fraud at your bank and reverse the charges. They did the same thing to me in a way. I authorized a 900 payment in one month. The next month, without me calling or them calling me, they took out another 900 which was not even due on the bill. I filed fraud charges, closed the account, and all money was put back in my account. They too threatened me. I got divorced and he got all the conn's in his name, and me in mine. They called and threatened me from their "legal dept" and said they were serving me papers and I could lose my nursing license. WE weren't even married when he made two of the purchases. However they were still going to sue me, so they said. The first $900 payment was made on HIS accounts out of fear. The second was just taken without permission so I filed fraud on ALL of it. You may not be able to get it removed from your credit report but you can put a comment about why it is on your credit report!
Ramon5563 on 2012-01-13:
Sounds like you should take some responsibility for your financial life. I've dealt with Conn's before. Its a great place to get your credit established or rebuild your credit. You are the kind of people they hope walks through the door. When you sign the contract, it tells you exactly when your first payment is due. Its a reoccurring payment so it will be on the same day every month. Why do you need a payment book to keep up with that? It's not their responsibility to tell you when to pay them
Close commentsAdd reply
Top of Page | Next Page >