I bought a Samsung 61 in DLP TV and have had it for one year and am very, very angry. The first three months that I had it the picture started to warp like an hour glass. I called for a service tech and ... read full review
MESQUITE, TEXAS -- Conn's has given me the worst buying experience of my life. The new refrigerator we bought was delivered on time, but it was broken. No problem, stuff happens. Please exchange it. OK, we will. That was Saturday, it's now Tuesday evening with no fridge exchange in site. No lie, 5 times I have been told someone will call and no one calls. I follow up and am told "within 2 hours" or "tomorrow". I leave messages but no one will call back. The corporate email response says my exchange is "being processed" and has my compliant "resolved". How is it resolved when I do not have a working fridge and have NO IDEA when I will receive one.Add reply
If you buy a product from Conns and its not working properly, simply call Conns 409-832-1696, the operator will pick-up, just simply ask for the Legal Department. Tell the legal department that you are ... read full review4 Replies - Latest reply on 05/23/2009
MCALLEN, TEXAS -- Conn's has been harassing me for a TV I did not sign for. They Constantly call me to my home and harass me by telling me I have to pay for the product myself since my ex-husband refuses to pay for his ... read full review12 Replies - Latest reply on 05/23/2009
Conn's, The Name Says It All!
TEXAS -- I have been without an oven since 3/9 on a stove that has only been used for a little more than 2 years. This means we were unable to have our traditional Easter family lunch and dinner. The stove was ... read full review1 Replies - Latest reply on 04/17/2009
SAN ANTONIO / RIO GRANDE VALLEY, TEXAS -- I work for Conns as a electronic tech my manager told me I couldn't not tell the truth for some customers and it was getting out of hand. The two store manager and service center manager dept. have a ... read full review1 Replies - Latest reply on 04/15/2009
I have been getting calls from the collection department for someone else bill! Don't know these people and I'm very pissed off that this is not taken care of! I don't have an account with them and surely don't want one now! I WANT THIS TO STOP!!! 4 Replies - Latest reply on 03/20/2009Add reply
Conn's Bad Repair Service
HURST, TEXAS -- We purchased a Maytag washer approx 3 years ago and have had service since the 2nd week, all variations of the same problem, until now. After the 3rd repair call I told the repair person to see about ... read full review
Do Not Buy From Conn's - It's A Conn!
HOUSTON, TEXAS -- We have a GE Refrigerator/Freezer that we bought from Conn's in 2001. About 3 years ago the motherboard went out and had to be replaced. In January the refrigerator started having the same problem. I ... read full review
HOUSTON/BEAUMONT/AUSTIN, TEXAS -- I bought many products from Conns over the years. Generally I NEVER had a problem with extended warranties. The dryer I bought was a new product to me so I bought a 4 year extended warranty. THEY WILL NOT BACK IT UP. I have had my dryer down for almost 2 months. They keep telling me the part "Is on order". I called the factory parts store and they have it in stock. Just so all of you know.
1) They NEVER call you back.
2) A Manger will never get involved.
3) They will tell you ANYTHING you want to hear and never respond. DO NOT get involved with this company.
The name is correct they are a CONN! Want to hear more I can help.
Thanks for listening.
Conns Name Speaks For Itself
BEAUMONT, TEXAS -- I bought a dishwasher from Conns about a year ago and have had nothing but trouble with it. when they came to install it, they messed up and it started leaking. I called the service department right ... read full review
TEXAS -- I bought a laptop from Conn in 2007. I paid the full amount off 12/08. They lost the payment even though I have it taken out of my account. Every time I call they say they will call me back and never do Here it is 2/17 and it is on my credit and the customer service so called manager can't even keep their words. They guarantee me things and dates it will be taken care of and nothing ever really happens!
1 Replies - Latest reply on 02/16/2009Add reply
I would NEVER finance anything through them....here I was thinking I am young and need to build my credit and they RUINED IT!
Customer Service Complaining
I called for repairs on my television in early January. A technician came out and of course had no parts for repairs. He told me I needed a memory board, that he would order it and that I would be called ... read full review1 Replies - Latest reply on 02/12/2009
Worst Customer Service Ever
AUSTIN, TEXAS -- How bad is Conn's service? Let me count the ways...They installed a broken dishwasher last November (2008). The door wouldn't close because a piece was bent. We asked them to take it then because we ... read full review1 Replies - Latest reply on 02/12/2009
Their Name Is Suiting
PLANO, TEXAS -- I will never shop at Conn's again. I should have known better than to purchase anything from a company called "Conn's." Best Buy has a customer for life.
We a had a lot of issues when they delivered ... read full review
Never Shop Conn's!!!
HOUSTON, TEXAS -- I will start this review by stating that this is my first (and LAST) experience with Conn's appliance store.
My husband and I have been shopping for a new TV for some time, we found the exact TV we ... read full review4 Replies - Latest reply on 09/19/2010
There were several mistakes made by Conn's with my purchase of a new fridge. Mistakes happen, but when Conn's makes them, they do not fix them. I have gotten the 'run around' for a month trying to fix their mistakes - no one takes ownership, their payment systems have conflicting information, they are rude, hang up on you and do not come through on their promises. This has been the single most horrible service I have ever received - please do not be completely screwed by Conn's - they are truly a CONN JOB!Add reply
Worst Company Ever!
CEDAR HILL, TEXAS -- Do not ever buy anything from Conn’s. The salespeople are very nice until you make your purchase and walk out the door. Everyone is really nice until the sale is complete and you have any problem. All ... read full review
HARLINGEN, TEXAS -- On November 11, 2008 I purchased a dishwasher from Conn's Appliances and picked the dishwasher up for installation. After it was installed it did not work and I called Conn's and was told to call customer service. The next day a tech came and said another tech would be back on Tuesday. On Tues. the customer service said they were waiting for the manufacturer to response. Each week I call and am told another story about paper work or employee no longer there and a new customer service person will call back. This has been over a month. This company is awful. Will never do business with them again.
2 Replies - Latest reply on 02/12/2009Add reply
I truly believe they are stalling until new year because they are going bankrupt, only a guess but why treat a customer like this?