CLARKSTON, WASHINGTON -- I have had virtually none of the issues with my Consumer Cellular account described in these bad reviews of the company. I've noticed they DO charge for weekend calls, but you get so much so cheap. I get 1500 minutes shared by 3 lines and 1.5 Gigs of Data plus unlimited texting for about $85 a month. Can't beat it with a stick. When I purchased their wonderful Huawei Ascend mate 2 phone, they automatically switched me to a carrier that didn't work well where I am, but when I called about it, they switched me back again and my phone has had great connectivity since.
I've had no problems at all with their customer service, much better than a few other companies I could mention. Makes me wonder if those bad reviews are fake, left by other companies and not real people. I HIGHLY RECOMMEND CONSUMER CELLULAR FOR A GREAT DEAL ON A CELL PHONE and their Ascend Mate 2 phone is fabulous at a really reasonable cost. Super fast and big.
Their SIM card which is "ALL IN ONE" comes in three pieces which came apart in my phone and broke the SIM slot. Brian **, the supervisor just argued with me saying, "We are obviously not responsible with what you do to your phone." He wouldn't give me the name of his supervisor, claiming "They are not available." Not to mention that I haven't had a workable network in a week when the SIM card WAS working. This is the WORST Company. They are completely unprofessional and apathetic and don't care at all. What's funny is, they're promoting how great they are on the recording as you wait an 30 minutes to talk to someone who ends up not giving a damn.
PASADENA, CALIFORNIA -- I have had a Consumer Cellular "Doro" phone for about eight months. The phone went dead (will not charge). When I called Consumer Cellular, the representative talked "down" to me (as "Did you plug the charger in completely?" "Did you try to charge the phone in two different outlets?"). I hung up and called again--to talk to a different customer service representative. She said that the warranty was for 45 days. I told her that I would not buy another phone and risk having it go dead in eight months (as I have had cell phones that have lasted for several years). So, I cancelled my account.
This customer service representative did not even thank me for my past business. This customer service representative reminded me that I have a bill due--and that they would be sending another one! I ended the conversation by saying, "I am sure that you will try to get as much money as possible out of me" and slamming up the phone! I had to wait about ten minutes to speak to the first customer service representative and about five minutes to speak to the second one. These people seem to be busy--handling complaints! Needless to say, I would not recommend doing business with Consumer Cellular.
Beware, the Huawei Ascend Mate II that is sold by Consumer Cellular is not upgradeable. They only sell it with the 4.3 Android operating system. I have just spent two days going between Huawei and Consumer Cellular. As your apps are updated, the new versions may not run under 4.3. Thanks Consumer Cellular for such wonderful customer service and caring about your customers!
WINTER HAVEN, FLORIDA -- After spending hours trying to find a Driver for the Envoy Phone from Consumer Cellular, I've still had no luck. When I called CC they told me to go to the Mfg. website. Did that and of course, it's from China. To summarize, I can't connect the phone to my PC to download pictures. If anyone has or knows where to obtain the driver, Please let me know.
PORTLAND, NORTH CAROLINA -- DO NOT USE CONSUMER CELLULAR (That's the short version). When I first called, I specifically asked, in several ways, whether the phone I wanted to buy would work on their network (They only offer 6 phones, only two of which are Android, both of which are utter crap). I was going to buy a GSM Unlocked Moto X, a phone that IS available on the AT&T network, which they use. The woman I spoke to assured me that the phone would work with their service.
It didn't. I couldn't send or receive MMS (picture texts). After they made a couple of half-hearted attempts to fix it, they told me, "Well, since that isn't one of the phones we sell, we can't guarantee all features will be available on our service." Um... even though you told me that it would work? After another runaround with Motorola, I found the answer myself (Just add "mms" after the word "default" in the VPN settings). So, that was fixed.
Then, the service one day just suddenly dropped out. It gave me a little red triangle symbol with a white cross, and said "Emergency Calls Only". I called Consumer Cellular. They again reiterated that, since it was not one of their phones, it may not work on their service. Despite the lie that got me to start with them in the first place, they tried sending out firmware upgrades and had me turn the phone off and on a billion times, to no avail. They escalated the problem to the next tier of support, which meant I waited a full day for another call, only to be told the same thing.
Eventually, the phone just found service again on its own. This happened four times. After the fourth (I only called about three of them, and went through the same runaround) I called Motorola to be sure it couldn't be a hardware issue (nope) and then called CC to cancel my service with them.
One of the many times I'd called, I'd mentioned that I had bars, but no '4G' designation. I was told CC doesn't HAVE 4G. Later, when I called again and got someone else, I was told they DO have 4G. So I kept getting different information from different people.
The 'supervisor' who left a message after one of my many calls/escalations told me that I "may have to use the phone outside" my house (Ludicrous, 'cause they supposedly use AT&T's infrastructure, and I can use my AT&T phone fine indoors. Not to mention, they tout themselves as the service for the elderly; are you really going to tell an elderly person that their for-emergencies-only cell phone won't work inside their home??!)
Just now, I called to give them one last chance to redeem themselves, and the 'supervisor' was excessively rude, telling me the same thing about the phone not necessarily working on their service. I told her that I was told explicitly that it would. She didn't care. I told her they were losing at least 5 customers (I've got a family plan) because I'd been lied to and jerked around. She said she was sorry I *FELT* that way, but that was the way it is.
Now they're charging me over $10 for what was supposed to be a free trial of their service, 'cause I 'exceeded the limit of text messages for the free trial', which only happened because I had to keep TESTING the texts, 'cause my texts weren't working! I cannot tell enough people not to use this chaotic, poorly-run company that doesn't give a hoot about their customers.
PORTLAND, OREGON -- My experience is unbelievable. I purchased a Consumer Cellular phone for my husband and plan 6/20/2014 approximately 6:30 p.m. I gave all of the pertinent information and on the way home, approximately 7:15 p.m., my cell phone was deactivated, not my husband's. Our numbers differ by a single digit. When I realized what happened, I call Consumer Cellular's customer service. **, probably in a West Coast office, persuaded me; my cell phone company just sent my phone number to Consumer Cellular without my authorization or standard industry protocols, like an account and/or pin number.
The following day, Saturday, I spent about six hours trying to get my service restored. Instead of Consumer Cellular acknowledging their mistake, they blamed my former cellular company. Similar attempts made on Sunday to port my number back to my cellular provider were unsuccessful. My cellular company wanted to charge me an activation fee even though I paid my monthly bill 10 days earlier and did not authorize Consumer Cellular to port my number to their company. I need a cell phone for my husband who has Alzheimer, but remembers my cell phone number.
Having explained this situation repeatedly to representatives and first line management of Consumer Cellular, they offered no equitable resolution. The company would not pay the activation fee because it lacked the policy to address this expenditure. In the meantime, my husband has no cell phone. I have purchased two sim cards that are invalid because they are associated with my cell phone number hijacked by Consumer Cellular without my authorization.
I failed to mention I am unemployed and use my cellular number as my contact number on job applications. By now, you must wonder what it would cost to restore my cellular service…. $50.00. When you are elderly and unemployed, $50 equates to the cost of filling a prescription or food. Shame on you Consumer Cellular.
PORTLAND, OREGON -- Filed against: Consumer Cellular 7204 SW Durham Rd Ste 300 Portland OR 97224. Complaint Description: Consumer Cellular misrepresented their phone service. Had nothing but problems with their phone from the first day we had it. It dropped calls constantly and got spam text messages from people we didn't know. There was also at least one time when his phone didn't disconnect for an excessive period of time. Nobody explained that we would be charged every time we checked our own voice mail and the first salesperson led my husband to believe there would be free mobile-to-mobile calling.
We cancelled the phone after 2 weeks of complaining about the service and were told we would owe no money. Yesterday we received a past due notice that we owe $33.66. I called to try to get the charge waived and instead was met with two extremely militant supervisors who refused to listen to anything I said and just insist I pay the full bill. They were not in the least bit interested in the fact that I was thinking of giving them a 2nd chance in September, nor did they care when I said I can get word out to at least 3000 people as to what a rotten company they turned out to be.
All the supervisors can do is repeat how excessive our minutes usage was, and would not listen to my side of the story that not all of that was our fault. We only had service from about March 1st to about March 15th. Might I add: I spent the better part of an hour on the phone arguing with the two supervisors ** tonight. I ended the call by telling ** he can take his phone service and "Stick it where the sun don't shine". That's not how it started out either.
My husband and I started out being very nice about the bill and calmly explaining our situation. There is no excuse for this kind of lousy customer service and they should be ashamed of themselves. I told ** that AT&T and Comcast have never treated me with such disregard.
Plus: They assigned a ad phone # that may have belonged to a drug dealer. We even had a call from some drunk who wanted to kill someone. I told ** I had serious health problems and this just adds to my stress, but he could have cared less. Additionally: We did not even get a full refund when we returned all of the equipment. I did not complain because it was only $11.00, but combined with the bill, it adds up. I am disabled and have gone without pay for almost 2 years (Old complaint filed against Cigna). Desired Resolution: I just want them to waive the bill of $33.66 they sent, especially since we were told that we would owe nothing when we closed the account.