ALL USA -- Stay away from them. They will lie to sigh you up. I spoke with their representative and before I gave her my SSN, I asked her several times if she is going to hard pull or soft pull my credit (soft pull does not show on your credit report). She said it will be a soft pull. I told her that I am buying a house and that I can't afford any inquiries on my credit. She assured me that will be soft credit pull and there will be no inquiry on my credit. There is one. She lied. I tried to dispute it with the credit bureau, but no luck. Consumer Cellular doesn't want to take any responsibility for it! They will tell you any lie to enroll you in their service. Now I'm stuck with extra inquiry on my credit that will cost me money on my APR of my house purchase. If I was told the truth I would not sigh up for service until I buy the house. I tried to dispute it with BBB, but their answer was ongoing "yes, we pull credit", they didn't want to acknowledge the fact that I was lied by the sales representative I called and asked to speak with a manager, because supervisors don't care. I was told that the manager will call me but he never did. No interest in solving the issue.Add reply
Cancelled service in Sept 2013 before due date of Oct 2nd. In Nov 2013 they billed my card $92, which is more then the monthly payment of $62. What is with all these cheap cell phone companies? I guess they are cheap as they plan to take you one way or another. Add reply
FAYETTEVILLE, GEORGIA -- My wife and I joined Consumer Cellular about 6 months ago and the service is good. However after the first month my Motorola 340 stopped sending and receiving phone calls. Consumer Cellular sent me a replacement because I was within the 45 days window since I am an AARP member also. I got the replacement phone in July and this one died with the same symptoms after about 3 months. Since I am disabled and this is my only phone I quickly ordered a phone similar to my wife's since she has had no problems with it.
1 Replies - Latest reply on 12/03/2013Add reply
However - Consumer Cellular will not provide any retroactive compensation for the two bad Motorola phones they sent me. Rather they are telling me to send it back to the manufacturer to get it fixed or replaced.
I would have hoped Consumer Cellular would provide a partial credit to my account for the bad phones they sent me under their name.
After talking with 4 different Customer service reps I could get no answer any better than that.
This has been my only negative experience with Consumer Cellular but it is a huge one for me.
I have changed to Consumer Cellular Cell phone service and have been extremely pleased. The coverage has been better than it was with any other carrier and the U. S. based support has been never more ... read full review1 Replies - Latest reply on 06/13/2013
Received a bill a month after my phone died. Technical support was unable to fix my problem after two calls. Data service was bad and non existent when traveling. After a month and a half received a $53.00, bill. Called and was told to pay it or be turned over to collection. Add reply