FAYETTEVILLE, GEORGIA -- My wife and I joined Consumer Cellular about 6 months ago and the service is good. However after the first month my Motorola 340 stopped sending and receiving phone calls. Consumer Cellular sent me a replacement because I was within the 45 days window since I am an AARP member also. I got the replacement phone in July and this one died with the same symptoms after about 3 months. Since I am disabled and this is my only phone I quickly ordered a phone similar to my wife's since she has had no problems with it.
However - Consumer Cellular will not provide any retroactive compensation for the two bad Motorola phones they sent me. Rather they are telling me to send it back to the manufacturer to get it fixed or replaced. I would have hoped Consumer Cellular would provide a partial credit to my account for the bad phones they sent me under their name. After talking with 4 different Customer service reps I could get no answer any better than that. This has been my only negative experience with Consumer Cellular but it is a huge one for me.
PORTLAND, OREGON -- When I ordered the phone and service, I was unaware that the battery could not be replaced easily. The battery didn't last very long at all and CS told me I would have to mail it back in and then wait about 2 weeks to get it back. They ran a diagnostic on it and agreed the battery was bad. However, they continued charging me for service I didn't have access to. I refuse to pay the remaining balance because I did not have the use of the phone. I am appalled that AARP would allow themselves to be associated with a company like Consumer Cellular.
PORTLAND, OREGON -- Last August, Consumer Cellular advertised that they now have iPhones (refurbished 3gs) available for $200 each. Only after getting them, do you realize that you can not attach a picture to a text message that you are sending. Nor, can you receive a picture with a text message. Now who in these United States, besides Consumer Cellular customers, have the fabulous iPhone that will not allow the simple task of attaching a picture to a text?
I requested a return of my two iPhones or for them to send me two phones that would allow pictures on texts. They told me that I had exceeded my 45 /days, 45/minutes, 45/text message, 45/mb (whichever comes first) timeframe to return any phones. They basically told me that they would do nothing about my phones and that I could buy new phones from them or I could change carriers and use my iPhones like everyone else.
I filed a complaint with the Portland BBB. Which cost me two weeks of back and forth banter with the Consumer Cellular “We do not care” department? But, they stuck to their "you have 45/days, 45/minutes, 45/texts, 45/mb - whichever comes first" and did nothing. Well tomorrow, I am changing carriers. And Consumer Cellular, GOOD RIDDANCE!!!
Cancelled service in Sept 2013 before due date of Oct 2nd. In Nov 2013 they billed my card $92, which is more than the monthly payment of $62. What is with all these cheap cell phone companies? I guess they are cheap as they plan to take you one way or another.
I have had repeated problems with my phone, and have had to call almost weekly to troubleshoot it. Today, again, I could not make calls. I called the company, and after 1 hour of taking my time "helping" me, they decided I need a new phone. But I don't have a permanent address right now, and they would not overnight it. So, at least for the moment, I am stuck with their defective phone.
I have changed to Consumer Cellular cellphone service and have been extremely pleased. The coverage has been better than it was with any other carrier and the U.S. based support has been never more than 15 minutes in coming and has been clear and to the point. All requests have been met with success and the attitude of the staff has been professional, knowledgeable and always pleasant! I think this is a wonderful option for one who wants a reasonably priced phone and plan and excellent service.
NEW HAMPSHIRE -- I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate SIM card and then found that the number was not available. OK so one mistake is acceptable. Then they send a second SIM card programmed to the same non working number. After a wait time of 1/2 hr to get to customer service. I decided that I would rather not have to deal with customer service so I said OK I want to swap this phone for a very basic phone that I can sync contacts and appointments.
CS No help here. Did not know products at all. So I decide on a different phone then ** (cs agent) tells ME THEY WANT AN ADDITIONAL $75 to ship the new phone. I said no, asked for an RMA and Refund under their 100% satisfaction policy. ** said she would ship a return label and refund my account once the phone was received. At that point I felt relieved that I would NOT EVER have to deal with this inept, unprofessional company again. I'm done Yeah!
The next day I find out they had charged my bank account without my authorization. So I call them back 20 min to get to a cs agent ** and asked for a manager. He said he needs to verify my information then tells me its another 20-30 minute wait to get to a manager.
Then I mentioned I was filing a complaint with The NH AG and all of a sudden a manager was available.. ** I believe her name was. Who insisted they put a hold on my account and did not charge it. I explained to her that I did not authorize them to do ANYTHING with my account and explained that their "hold" was going to cause overdraft charges.. She could not have cared less and did absolutely NOTHING. So not only did they NOT provide me with a phone, or any kind of competent customer service, their ineptitude and apathetic attitude has caused me additional fees to the now $215 of my money they have tied up.
This company is hands down the WORST. I left Verizon because their customer service was poor. Consumer Cellular makes Verizon look like a customer service all star.. *** AVOID CONSUMER CELLULAR *** JUST ANOTHER EXAMPLE OF Big Business Screwing the consumer!
CHESTER, SOUTH CAROLINA -- Consumer Cellular is not what they advertise on service or phones. We are seniors [old folk] & AARP, retired their service has been poor. We had 2 phones 200 min ($28 a month) - one free, one bought. I bought a Nokia because out of 4 we had with other company it did much better than the others. Handicapped son died. We no longer needed $90 a month phone bill. Went to TracFone for a while then tried Consumer Cellular. Have cut one off the Nokia. Went back to a Trac, cut the other off today. For folks like us that use so few minutes the deal is go to TracFone. About a $60 start up cost, buy phone, double min for life of phone card and $20 min card.
Then, my next cards cost me around $10, 20 card every 3 mos, have minutes left over. If we use less than 30 min a month on 2 phones rest of time we use house or Google voice. Consumer Cellular will not get a good signal on mine when it did could not hear. They would not try to correct it, they post good reviews but not the bad ones. Prices are not exact, but close. Trac contact service has been and was great going to reactivate other Trac. Trac has a phone for around $10 on up if you like. We got one cheap, one higher. They have/did beat the heck out of Consumer Cellular in cost and service.
ALSO I am talking about low usage. Not sure this would be best on lot of usage, so do your math. The only minor problem ever had with Trac was bought one from a box store was not compatible with our area. Exchanged Trac easily, transferred my cards to it when I contacted them.
I have been using Consumer Cellular for about 3 months now and can honestly say it is the WORST cell phone service I have ever had. In the beginning, I was brought to tears (literally) trying to get a hold of these people to help me with my set up of the phones. One of my phones would not connect to their service, so I had to call them for help. I used 180 minutes (in 3 calls) trying to get someone to help me on the phone. Thank goodness the minutes are free as long as you are calling their number! But still, I spent 3 hours on the phone, mostly on hold, trying to get a person to help me.
Now that the phones are working, I can tell you the phone service is horrible. I get dropped calls all the time. I cannot get any calls where I work. If I get a call, I have to put my head down on my desk with the phone next to my ear in order to hear anything from the caller (I feel ridiculous!!). I am into these people for $150 (phones and start up fees). I can't afford to just switch to another carrier.
All I can say is "they got me". I am looking into going back with Verizon as soon as I can afford it. Like the other poster said, "Why is AARP allowing their name to be associated with this company?" I feel I was fooled by AARP. I also chose this company because AARP endorsed them. Shame on AARP!! Hope this review helps some unsuspecting person. Stay far away from Consumer Cellular!