Consumer Cellular Uses Deceptive Advertising
PORTLAND, OREGON -- We left Verizon, who is notoriously bad, for Consumer Cellular because they were recommended by AARP (shame on AARP). The lady set up with smart phones and reiterated 4 times we could cancel anytime within 45 days for ANY reason and pay nothing, there were NO restrictions, we asked 4 different times and there were two of us on the phone.
The phones, Huawei, was complete garbage, did not work right or were hard to use. I spent 3 hours on the phone the day before Thanksgiving with different people who would reverse what the person had said before them, were insulting and definitely were unhelpful. The last rep- supervisor Jeannette, was the most insulting, most unhelpful and a complete waste of time. Unknown to me, they closed at 8pm and she was just trying to waste time so she could get off the phone. I could NOT get my voice mail set up because they were clueless.
Two days later, we were informed we were at 3 times our data usage even though we had our phones off and used NO data. They tried to explain with examples that were so ridiculous- our phones were off, how can you use anything with the phones off???
After 10 days of insulting customer service people we are now at a point of frustration and will be quitting the service and sending the phone back-the complete piece of crap phones that they are.
I would NEVER use these people and feel they are predatory to seniors.
I have lodged a complaint with the attorney general in Oregon, the BBB and will complain to the FTC. Why isn't there a class action law suit against these jokers (I am NOT laughing)??? Just curious.