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Charging Bank Card After Service Terminated
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Cancelled service in Sept 2013 before due date of Oct 2nd. In Nov 2013 they billed my card $92, which is more than the monthly payment of $62. What is with all these cheap cell phone companies? I guess they are cheap as they plan to take you one way or another.

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Phone Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEENAH, WISCONSIN -- Received a bill a month after my phone died. Technical support was unable to fix my problem after two calls. Data service was bad and non-existent when traveling. After a month and a half received a $53.00 bill. Called and was told to pay it or be turned over to collection.

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Phone Doesn't Work, Nor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have had repeated problems with my phone, and have had to call almost weekly to troubleshoot it. Today, again, I could not make calls. I called the company, and after 1 hour of taking my time "helping" me, they decided I need a new phone. But I don't have a permanent address right now, and they would not overnight it. So, at least for the moment, I am stuck with their defective phone.

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Good Cell Phone Service
StarStarStarStarEmpty StarBy -
Rating: 4/51

CATASAUQUA, PENNSYLVANIA -- Customer service was great and guided through the process of setting up my two phones, wait time for customer service to answer was about 1 to 2 miniutes, staff was friendly and knowledgeable.

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Great Service
StarStarStarStarStarBy -
Rating: 5/51

I have changed to Consumer Cellular cellphone service and have been extremely pleased. The coverage has been better than it was with any other carrier and the U.S. based support has been never more than 15 minutes in coming and has been clear and to the point. All requests have been met with success and the attitude of the staff has been professional, knowledgeable and always pleasant! I think this is a wonderful option for one who wants a reasonably priced phone and plan and excellent service.

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Customer Service Is Deplorable
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW HAMPSHIRE -- I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate SIM card and then found that the number was not available. OK so one mistake is acceptable. Then they send a second SIM card programmed to the same non working number. After a wait time of 1/2 hr to get to customer service. I decided that I would rather not have to deal with customer service so I said OK I want to swap this phone for a very basic phone that I can sync contacts and appointments..

CS No help here. Did not know products at all. So I decide on a different phone then ** (cs agent) tells ME THEY WANT AN ADDITIONAL $75 to ship the new phone. I said no, asked for an RMA and Refund under their 100% satisfaction policy. ** said she would ship a return label and refund my account once the phone was received. At that point I felt relieved that I would NOT EVER have to deal with this inept, unprofessional company again. I'm done Yeah!

The next day I find out they had charged my bank account without my authorization. So I call them back 20 min to get to a cs agent ** and asked for a manager. He said he needs to verify my information then tells me its another 20-30 minute wait to get to a manager.

Then I mentioned I was filing a complaint with The NH AG and all of a sudden a manager was available.. ** I believe her name was. Who insisted they put a hold on my account and did not charge it. I explained to her that I did not authorize them to do ANYTHING with my account and explained that their "hold" was going to cause overdraft charges.. She could not have cared less and did absolutely NOTHING. So not only did they NOT provide me with a phone, or any kind of competent customer service, their ineptitude and apathetic attitude has caused me additional fees to the now $215 of my money they have tied up.

This company is hands down the WORST. I left Verizon because their customer service was poor. Consumer Cellular makes Verizon look like a customer service all star.. ********* AVOID CONSUMER CELLULAR *********** JUST ANOTHER EXAMPLE OF Big Business Screwing the consumer!

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Defective Phone
By -

I went online and ordered phones (2) and service from Consumer Cellular on 8/15/10. I received the phones on 8/19/10. One of the phones was a defect. The back did not fit and left a gap. When I called customer service I was told to send the phone back and they would send me a replacement. Here's the catch. They also wanted me to pay another $35.00 to activate the replacement. I had already paid them $70.00 up front to activate the 2 phones they had just shipped.

The phones had not been activated due to one being a defect. They refused to send out a replacement unless I sent the other one back first and paid the extra $35.00 up front. I refused and canceled the service. I was told by the customer service representative that Consumer Cellular would send a box postage paid for me to return both phones in. They went on to tell me that my $70.00 would be refunded. OK, all was well.

Then I received an email later that day telling me that I would receive an invoice for the partial month of service. What service? The phones were not even activated! There was no usage. I had just received the phones on 8/20/10 and canceled on 8/21/10. They want me to pay from the time I placed the order on 8/15 until they receive the phones back. What the heck! What service?

I don't have a problem at all sending the junk back! After all its no good to me if it hasn't been activated. I'm sure they would like me to send that "free" phone back, so they can send it to the next poor sap. Why don't they just tell the truth, the "free" phones are not "free". They cost $35.00 each. They just call the $35.00 something else. All I'm asking is that Consumer Cellular send the call tag out or whatever method they used to pick up the phones. And refund my $70.00 for the "free" phones! And by the way if I get something from the store that's "free" and it's junk, I throw it away. I don't return it!

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Not Good Service - Tracfone Can Be Cheaper but Good Service
By -

CHESTER, SOUTH CAROLINA -- Consumer Cellular is not what they advertise on service or phones. We are seniors [old folk] & AARP, retired their service has been poor. We had 2 phones 200 min ($28 a month) - one free, one bought. I bought a Nokia because out of 4 we had with other company it did much better than the others. Handicapped son died. We no longer needed $90 a month phone bill. Went to TracFone for a while then tried Consumer Cellular. Have cut one off the Nokia. Went back to a Trac, cut the other off today. For folks like us that use so few minutes the deal is go to TracFone. About a $60 start up cost, buy phone, double min for life of phone card and $20 min card.

Then, my next cards cost me around $10, 20 card every 3 mos, have minutes left over. If we use less than 30 min a month on 2 phones rest of time we use house or Google voice. Consumer Cellular will not get a good signal on mine when it did could not hear. They would not try to correct it, they post good reviews but not the bad ones. Prices are not exact, but close. Trac contact service has been and was great going to reactivate other Trac. Trac has a phone for around $10 on up if you like. We got one cheap, one higher. They have/did beat the heck out of Consumer Cellular in cost and service.

ALSO I am talking about low usage. Not sure this would be best on lot of usage, so do your math. The only minor problem ever had with Trac was bought one from a box store was not compatible with our area. Exchanged Trac easily, transferred my cards to it when I contacted them.

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Stay Far, Far Away!!!
By -

I have been using Consumer Cellular for about 3 months now and can honestly say it is the WORST cell phone service I have ever had. In the beginning, I was brought to tears (literally) trying to get a hold of these people to help me with my set up of the phones. One of my phones would not connect to their service, so I had to call them for help. I used 180 minutes (in 3 calls) trying to get someone to help me on the phone. Thank goodness the minutes are free as long as you are calling their number! But still, I spent 3 hours on the phone, mostly on hold, trying to get a person to help me.

Now that the phones are working, I can tell you the phone service is horrible. I get dropped calls all the time. I cannot get any calls where I work. If I get a call, I have to put my head down on my desk with the phone next to my ear in order to hear anything from the caller (I feel ridiculous!!). I am into these people for $150 (phones and start up fees). I can't afford to just switch to another carrier.

All I can say is "they got me". I am looking into going back with Verizon as soon as I can afford it. Like the other poster said, "Why is AARP allowing their name to be associated with this company?" I feel I was fooled by AARP. I also chose this company because AARP endorsed them. Shame on AARP!! Hope this review helps some unsuspecting person. Stay far away from Consumer Cellular!

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Unauthorized Charges to Debit Card for Supposedly Free Battery Replacement
By -

First, let me mention, that I only chose Consumer Cellular as my mobile phone carrier because AARP recommends them. That decision was a mistake. My recommendation is to do your own research and due diligence, because thus far, AARP has been non-responsive, except for acknowledging my complaint, since I first reported this unauthorized withdrawal of $17.50 from my bank account for a free battery.

My phone stopped working in March. Prior to this I'd experienced multiple dropped calls and 'failure to connect' reports. Upon contacting Consumer Cellular, and going over the trouble-shooting protocol, the call center representative tried to upgrade me to a 'free' newer model, and, I only had to pay an activation fee of $35.00: I declined. He then said there was probably nothing wrong with the phone, and, since it was still under warranty, I was qualified to receive a new battery shipped to me at no charge. Free.

A review of my bank statement disclosed that a charge of $17.50 was tucked into my monthly bill. After many emails and calls to various supervisors, I am still not pleased with how this complaint is being handled by Consumer Cellular nor AARP.ORG.

If anyone is having similar billing, rude and non-responsive customer service issues from one or both of these companies, I suggest filing a complaint with the Federal Communications Commission (FCC) at 1 (888)-CALL-FCC; fax: 1-(866-418-0231; email: fccinfo@fcc.gov. Also, contact the Federal Trade Commission (FTC) at (1-(877)382-4357, to file a complaint. If you are a member of AARP, their contact information is member@aarp.org.

Be sure to have pen and pencil ready to record your case or reference number with the FCC and FTC. According to their websites, the more people who contact them with complaints, the better able they are in protecting consumers by investigating, and in some cases, filing court actions against companies that don't follow rules and regulations.

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Consumer Cellular Rating:
Star Star Empty star Empty star Empty star
1.9 out of 5, based on 29 ratings and
41 reviews & complaints.
Contact Information:
Consumer Cellular
7204 S.W. Durham Road
Tigard, OR 97224
1-888-345-5509 (ph)
www.consumercellular.com
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