Consumer Cellular - Page 3

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1.8 out of 5, based on 22 ratings and
34 reviews & complaints.

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Excess Minutes/ Overpricing
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We had 450 minutes to share for years with another company and never used them all creating huge carryover minutes. With consumer we had 500 supposed minutes and they said we went 450 over. Not possible since we used an Internet connection for all our outgoing calls which we didn't have with the previous company.

Also anytime you checked or listened to phonemail it comes off your usable minutes. What a crock! When your bill is supposed to be $48 and you are billed $130, time to go somewhere else.
     
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NanS123 on 02/14/2010:
Well listening to your voice mail always comes out of your minutes since you are using airtime to listen. That's nothing new. Are you sure that you are actually not using minutes when you are talking over internet? I'd check that out with your provider because that may well be where your minutes are going and what's causing your overage if that's not working.
madconsumer on 02/14/2010:
with AT&T, voicemail is not minutes chargeable.
Soaring Consumer on 02/14/2010:
With a Go Phone they charge you for using voicemail.
CrazyRedHead on 02/15/2010:
There is no charge to your go phone account if you check using a LL phone. It is time to read the particulars of your account and there charges.
Anonymous on 02/15/2010:
You are right Crazy! I saw this review yesterday and didn't know about the voicemail charges until I checked the particulars of my account. Check from landline = no minute usage. Check from cell phone = minutes will be charged against your allowance.
Watson48 on 01/31/2011:
We share the same complain to Consumer Cellular. I was also overcharged when I was still using this provider before, thing which I never experienced with Just5. Just5 is my present provider now. Unlike Consumer Cellular, Just5’s affordability is for real! Their calling plans are cheap, especially that the minutes of their offered minute plans expire in 90 days. So when I avail the cheapest minute plan, which costs $10, I’m only paying $3.33 each month for it.
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Consumer Cellular Uses Deceptive Advertising
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Rating: 1/51
PORTLAND, OREGON -- We left Verizon, who is notoriously bad, for Consumer Cellular because they were recommended by AARP (shame on AARP). The lady set up with smart phones and reiterated 4 times we could cancel anytime within 45 days for ANY reason and pay nothing, there were NO restrictions, we asked 4 different times and there were two of us on the phone.

The phones, Huawei, was complete garbage, did not work right or were hard to use. I spent 3 hours on the phone the day before Thanksgiving with different people who would reverse what the person had said before them, were insulting and definitely were unhelpful. The last rep- supervisor Jeannette, was the most insulting, most unhelpful and a complete waste of time. Unknown to me, they closed at 8pm and she was just trying to waste time so she could get off the phone. I could NOT get my voice mail set up because they were clueless.

Two days later, we were informed we were at 3 times our data usage even though we had our phones off and used NO data. They tried to explain with examples that were so ridiculous- our phones were off, how can you use anything with the phones off???

After 10 days of insulting customer service people we are now at a point of frustration and will be quitting the service and sending the phone back-the complete piece of crap phones that they are.

I would NEVER use these people and feel they are predatory to seniors.

I have lodged a complaint with the attorney general in Oregon, the BBB and will complain to the FTC. Why isn't there a class action law suit against these jokers (I am NOT laughing)??? Just curious.
     
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Illegal Practice
Posted on
Rating: 3/51
FLORIDA -- About 2 months ago I obtained phone services with Consumer Cellular; I thought I would be saving money by didn't as I was spending more than the basic unlimited plans to 2500 minutes. I decided that this does not make sense and have been trying to have my number released back to my prior carrier. Folks, it has been over a week and the excuses are beyond me; I finally had to obtain a new number and you can well imagine the inconvenience this has caused...I am very dissatisfied with this action and will be having individuals I referred to this service terminate.
     
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Sales Rep Lied To Me To Sign Me Up! Read Below
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Rating: 1/51
ALL USA -- Stay away from them. They will lie to sigh you up. I spoke with their representative and before I gave her my SSN, I asked her several times if she is going to hard pull or soft pull my credit (soft pull does not show on your credit report). She said it will be a soft pull. I told her that I am buying a house and that I can't afford any inquiries on my credit. She assured me that will be soft credit pull and there will be no inquiry on my credit. There is one. She lied. I tried to dispute it with the credit bureau, but no luck. Consumer Cellular doesn't want to take any responsibility for it! They will tell you any lie to enroll you in their service. Now I'm stuck with extra inquiry on my credit that will cost me money on my APR of my house purchase. If I was told the truth I would not sigh up for service until I buy the house. I tried to dispute it with BBB, but their answer was ongoing "yes, we pull credit", they didn't want to acknowledge the fact that I was lied by the sales representative I called and asked to speak with a manager, because supervisors don't care. I was told that the manager will call me but he never did. No interest in solving the issue.
     
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Consumer Cellular Has Some Bad Phones
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Rating: 2/51
FAYETTEVILLE, GEORGIA -- My wife and I joined Consumer Cellular about 6 months ago and the service is good. However after the first month my Motorola 340 stopped sending and receiving phone calls. Consumer Cellular sent me a replacement because I was within the 45 days window since I am an AARP member also. I got the replacement phone in July and this one died with the same symptoms after about 3 months. Since I am disabled and this is my only phone I quickly ordered a phone similar to my wife's since she has had no problems with it.

However - Consumer Cellular will not provide any retroactive compensation for the two bad Motorola phones they sent me. Rather they are telling me to send it back to the manufacturer to get it fixed or replaced.

I would have hoped Consumer Cellular would provide a partial credit to my account for the bad phones they sent me under their name.

After talking with 4 different Customer service reps I could get no answer any better than that.

This has been my only negative experience with Consumer Cellular but it is a huge one for me.
     
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charlie on 12/03/2013:
a rip off company, seniors be aware they will over charge you keep any eye on billing statement. I am glad I got rid of them.
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Continued to Charge Me When Phone Was Unusable.
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Rating: 1/51
PORTLAND, OREGON -- When I ordered the phone and service, I was unaware that the battery could not be replaced easily. The battery didn't last very long at all and CS told me I would have to mail it back in and then wait about 2 weeks to get it back.

They ran a diagnostic on it and agreed the battery was bad. However, they continued charging me for service I didn't have access to. I refuse to pay the remaining balance because I did not have the use of the phone. I am appalled that AARP would allow themselves to be associated with a company like Consumer Cellular.
     
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cmthru on 09/06/2013:
Like the insurance AARP promotes, it's for a fee. AARP is not the insurance or phone companies. They even say so in their ads.

Have you asked CC to credit you for the time they have the phone?
John Nicholson on 09/07/2013:
Your error was in putting your trust in an organisation like AARP. They make most of their money selling insurance products and things like access to Consumer Cellular. They are a gigantic scam. That being said, get away from Consumer Cellular and go to a real cell phone company. Take your pick, but I do NOT recommend Sprint---they have no customer service to speak of, put out of the blue charges on your bill, and habitually lie to you. You might want to re-evaluate your membership in AARP. I know it is cheap to join, but really, what benefits are you getting except constant solicitations for insurance, etc. You would be better off joining AAA.
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Not Like Real iPhones
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Rating: 1/51
PORTLAND, OREGON -- Last August, Consumer Cellular advertised that they now have iPhones (refurbished 3gs) available for $200 each. Only after getting them, do you realize that you can not attach a picture to a text message that you are sending. Nor, can you receive a picture with a text message.

Now who in these United States, besides Consumer Cellular customers, have the fabulous iPhone that will not allow the simple task of attaching a picture to a text?

I requested a return of my two iPhones or for them to send me two phones that would allow pictures on texts. They told me that I had exceeded my 45 /days, 45/minutes, 45/text message, 45/mb (whichever comes first) timeframe to return any phones. They basically told me that they would do nothing about my phones and that I could buy new phones from them or...........I could change carriers and use my iPhones like everyone else.

I filed a complaint with the Portland BBB. Which cost me two weeks of back and forth banter with the Consumer Cellular “We do not care” department? But, they stuck to their ........you have 45/days, 45/minutes, 45/texts, 45/mb. (Whichever comes first) ..........and did nothing.

Well tomorrow, I am changing carriers. And, Consumer Cellular....GOOD RIDDANCE!!!!
     
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Horrible Service
Posted on
ARIZONA -- What a week. I will never tell anyone to buy this Consumer Cellular phone service. They never did their job. The truth is my first priority not theirs. I now have my service from Sprint again. They should be investigated. Please share this complaint. The phones are poorly made. I had trouble getting them on the phone, the only good thing is I cancelled the service.
     
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tnchuck100 on 01/08/2012:
What did they lie about? What was wrong with the phone? A few details would go a long way in adding substance to this review.
Anonymous on 01/09/2012:
Agreeing with tnchuck100, in that a little more detailed information about your issues with them would go a long way in helping us and others ascertain the credibility of this company. We hope you come back and fill us in on the rest!
madconsumer on 01/09/2012:
very helpful review.

thank you for the warning!!
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Not Given the Truth About Coverage
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PORTLAND, OREGON -- Consumer Cellular allowed me to continue service for 18 months without disclosing that they did not have ample coverage in my zip code. Granted, I live in coastal North Carolina and it is somewhat remote, I was told by consumer cellular that I should try different tricks to get better service in or near my home.

I wasted a lot of time with them prior to switching services. Get coverage maps before starting service if you live in a rural area.

I expected a bit of honesty that I did not receive from Consumer Cellular
     
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Watson48 on 02/11/2011:
My choice for not choosing Consumer Cellular is just right! Let me just tell you then to check out Just5. This is a provider of simple cell phones and I’m very satisfied with their service and affordable rates. Most of all, I didn’t experience any problem with them yet. When it comes to honesty, they are very transparent.
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Phone Doesn't Work, Nor Customer Service
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Rating: 1/51
I have had repeated problems with my phone, and have had to call almost weekly to troubleshoot it. Today, again, I could not make calls. I called the company, and after 1 hour of taking my time "helping" me, they decided I need a new phone. But I don't have a permanent address right now, and they would not overnight it. So, at least for the moment, I am stuck with their defective phone.
     
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