Not Given the Truth About Coverage
PORTLAND, OREGON -- Consumer Cellular allowed me to continue service for 18 months without disclosing that they did not have ample coverage in my zip code. Granted, I live in coastal North Carolina and it is somewhat remote, ... read full review1 Replies - Latest reply on 02/11/2011
Beware of Consumer Cellular
TIGARD, OREGON -- I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing ... read full review1 Replies - Latest reply on 03/19/2011
Not Like Real iPhones
PORTLAND, OREGON -- Last August, Consumer Cellular advertised that they now have iPhones (refurbished 3gs) available for $200 each. Only after getting them, do you realize that you can not attach a picture to a text message ... read full review
Web Site Glitch or Trap?
DENVER, COLORADO -- I did not get past the ordering page of their web site. After repeated attempts to check out, the error message says to enter whether billing address is the same as mailing, but there is no field in which ... read full review2 Replies - Latest reply on 10/04/2012
FLORIDA -- I was with Verizon for years since I had two children on my plan. The kids are grown and gone, so I researched new cell service for my husband and me. I chose Consumer Cellular predominantly due to the ease with which the plan can be changed as usage increases and decreases. I chose basic phones since we don't really need the bells and whistles. Having worked with the plan for a couple of months, I could not be happier.
I can tell no difference in service--the phones work great anytime we need to use them. I've changed our plan (downward) twice, since I apparently over estimated our "minutes" need. The on-line change menus are simple, quick and very user friendly (as are the usage logs). Best, I'm saving about $220 per month since I no longer need all the services my children used. This is an excellent plan for those looking for reliable, basic phone service, and I am very impressed with the website features for account management.
HOUSTON, TEXAS -- I thought I was getting a good deal but found out 30 days later the services was very poor. So hard to get a good signal and it was difficult trying to hold a conversation because of the phone cutting off. I was very disappoint to find out that you are charged on weekends and after 9:00 P.M. on week days. I purchased 2 of the NoKia 3 phones with the covers for my husband and I. We really liked the phones but it was the services that was poor. After 5 months I gave up and realized I had wasted our money.
1 Replies - Latest reply on 07/03/2012Add reply
Excess Minutes/ Overpricing
We had 450 minutes to share for years with another company and never used them all creating huge carryover minutes. With consumer we had 500 supposed minutes and they said we went 450 over. Not possible ... read full review6 Replies - Latest reply on 01/31/2011
BENSENVILLE, ILLINOIS -- Be careful with this company, all of you seniors out there! They are there to mislead us for their cheap service and no contract. Wait until you get their succeeding billing and you will find out. All of your calls incoming and outgoing, are all charged to your units, you end up paying like the expensive phones out there.
Their phones are handicapped like some of us seniors, calls are dropped, don't hear the phones ringing and it comes missed calls. Calls for service you wait forever, you can go overseas while waiting and come back you are still waiting. Very bad, bad, bad!!!!
Also, please, record your membership dues. They think because we are seniors, all of us don't remember. They will send you "renewals" even if you already paid continuously. Don't pay for more years, just pay yearly, or best of all, get out of ARRP.
Stay Far, Far Away!!!
I have been using Consumer Cellular for about 3 months now and can honestly say it is the WORST cell phone service I have ever had. In the beginning, I was brought to tears (literally) trying to get a ... read full review2 Replies - Latest reply on 06/11/2011
I went on line and ordered phones (2) and service from Consumer Cellular on 8/15/10. I received the phones on 8/19/10. One of the phones was a defect. The back did not fit and left a gap. When I called ... read full review7 Replies - Latest reply on 12/09/2013
Customer Service Is Deplorable
NEW HAMPSHIRE -- I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate SIM card and then ... read full review
I saw the commercial like everyone else, said to myself why not. Didn't know they prey on the elderly and people with not so perfect credit that why they don't require a credit check. I received the phone ... read full review1 Replies - Latest reply on 06/25/2011
What a week. I will never tell anyone to buy this Consumer Cellular phone service. They never did their job. The truth is my first priority not theirs. I now have my sevice from Sprint again. They should be investigated. Please share this complaint. The phones are poorly made. I had trouble getting them on the phone, the only good thing is I cancelled the service. 3 Replies - Latest reply on 01/09/2012Add reply
Customer service was great and guided through the process of setting up my two phones, wait time for customer service to answer was about 1 to 2 miniutes, staff was friendly and knowledgeable. Add reply