Preview Review

Next Review

Consumer Priority Service Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
The WORST ELECTRONIC WARRANTY COMPANY
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN, NORTH CAROLINA -- This is the absolute WORST EXPERIENCE that I've had with a warrantied product. I purchased this warranty for a laptop for one year it's in month eight. Computer has been crashing for about 2-3 months with the battery going dead about 2-3 weeks prior to shipping it to CPS. I purchased a battery but of course laptop continued to crash. The warranty states to send in all components purchased with computer so ALL components were sent in EXCEPT THE NEW BATTERY that I purchased in addition to laptop purchase.

This company does NOT have adequate supplies to test consumer products Yet they have NO Dell charger for testing purposes yet my local electronics repair had one to use. I DO NOT RECOMMEND THIS COMPANY TO ANYONE, an absolute WASTE OF MONEY! Please don't waste your money with this unprofessional company!! They simply want to upcharge and sell consumers something.

I'm attempting to have WARRANTED PARTS for my computer replaced and indicated under the PURCHASED WARRANTY. The battery is NOT a WARRANTY COVERED PART; therefore I DO NOT WISH TO HAVE AN UPCHARGE FOR REPLACEMENT! I have actually already purchased a new battery because I was aware that the battery was dead Prior to sending it to CPS. As indicated under CPS warranty ALL computer items were sent.

According to Simon who I spoke with today, CPS has no way to completely check consumer products so they aren't sure that the 4G is actually the issue, it's based on my description. I have learned in addition to that, they do not have access to a working battery to test my computer without me purchasing one, according to Simon, who indicated he was the CPS call center Manager! I'm glad he provided me with this information because I nor many other consumers had no idea that I was sending or paying for a warranty from a company that does not have proper equipment to test electronics. I will let them know this in my reviews. After Simon, someone named Nathan contacted me stating he was the call center manager. I'm not sure if he is or is not, but Simon states that was his title.

I'm not sure what type of games this company plays with consumers who spend extra money trying to protect their products, I have this to be an unreliable, unprofessional, and up charging company that I will not purchase from again. Nathan goes on to tell me he's never met anyone who wouldn't send in a battery if they had purchased it, well I tell him that any reputable electronics company should/would have a battery to utilize for computer diagnostic purposes! Why would a consumer need to send in other equipment they have purchased? SAVE YOUR MONEY AND GO WITH ANOTHER COMPANY!! I have requested return of my laptop with the dead battery and I'll just take it to my local electronics repair shop rather than be ripped off!!

Replies
Don't Buy Product Warranty's - Unethical Business - Bad Moral Compass
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BROOKLYN, INDIANA -- Bought LG wireless headphones from Groupon. Consumer Priority Service offered a 2 year warranty soon afterward for $12. Was reluctant but of course they boast their great customer service attributes and we care about the customer.

Had headphones for months but finally one side was not sending sound to that respective year. So I setup my warranty repair. Notably they have you register when you buy the warranty so they have all the info that would be required to substantiate you bought the warranty but they are hoping you cannot present the original e-mail for both the purchase of the item (Groupon for me) and their warranty purchase e-mail. I've very organized so I had them readily available.

Sent in my bad headphones and they send me a different pair back (wasn't even the same color). Put them on the charge and got a LED light demonstrating they were receiving power. Went to finally turn them on and nothing. Tried to charge again just in case and still did not ever power on!

Claim was closed on their site when I log in but have a option to send Customer Service e-mails on issues, which I did numerous times as I never got a response. Finally called and spoke with a young woman who had to run to her supervisor about 10 times over small details. Trying basically do anything to not help and perhaps have me give up and get off the phone.

Finally give me a bit that I had 7 days from the time I got the new unit to contact them which I did via e-mail. She checks on that and does see I did contact them but no one ever got back with me and she hasn't the faintest idea why none were ever responded to. Work in IT myself and realize you just sometime need to speak with a supervisor. She's running to him all the time during the phone conversation I had with her but he's unfortunately cannot take my call.

Finally lady tells me her supervisor would like to get my e-mail (same one they always had, still had, just asked them to use what they had on file and an e-mail would be generated explaining how to return the product and once it's inspected and found to be faulty a refund for the current value of the headphones ($49) would be issues. I'm not even worried about that, just a good working pair due to the fact I purchased a warranty through them and they did not deliver me in return a good working pair.

Just unfortunate but as it's my loss I would not want anyone to place their trust in a company as unethical and purposely deceptive as Consumer Priority Service. Still get a kick reading their main web page and their vigilant emphasis on customer satisfaction - BS! Thanks.

Replies
8 Months Trying to Get CPS to Honor a Warranty ~ 42 Phone Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MS, WASHINGTON -- I have been trying to get my Electrolux Ice maker repaired since May 2019. 5 Visits to my home, over 40 calls into the call center and every time I am told someone will call me back. I think 8 months is a little excessive. I need this resolved. In October your company started stating they would replace my ice maker. Now they just stonewall me with the "manager" is investigating and will get back to me. He; "David" has been investigating since November 8th 2019.

This can't be hard. You are a warranty company, it's simple. If the part is not available; which it is not. Then simply send me a new machine. In other reviews it appears if the item is not too expensive they honor quickly. My ice maker is $2500.00 so obviously there is a limit to what they will authorize. In the meantime I learned that I could have bought an extended warranty thru Electrolux. Another tactic they use is to leave you on hold for an hour, hoping you will hang up.

Replies
Highly Recommend CPS
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN, NEW YORK -- My dishwasher broke and I had to submit a claim with Consumer Priority Service (CPS). Due to a previous experience with this particular dishwasher, I knew that getting the machine serviced could be a lengthy affair. I called back CPS and explained the situation too​. I asked to speak with a supervisor​ and he said, “Let me see what I could do.” After waiting for about a minute, he jumped back on the phone with me, expedited​ my claim through the approval process and said I could call the repair place in the next couple of hours to schedule an appointment. He followed up with an email so I had a record of our conversation. He was totally cool and made the whole process a smooth experience. ​I highly recommend CPS.

Replies
Advertisement
2 Claims, Both With Positive Outcomes and a Pleasant Experience
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN, NEW YORK -- I had 2 claims with them, both with positive outcomes and a pleasant experience. The 1st claim was for my DSLR (Nikon D3400 with the 18-55mm lens). I dropped the camera and the LCD cracked. Called up CPS, they processed the claim and sent me a UPS label to repair the unit. I got the camera back within a week, it was professionally packed and they even included a full diagnostic report and cleaning. The detailed paperwork in the box was 1st class and the camera worked perfect.

The 2nd claim was on my iPhone 8. I did a recommended software update from Apple and my phone never worked the same. It worked at half the speed and Apps crashed constantly. I called CPS again and they sent me a return label. Called back and explained that I couldn't part with my phone so they gave me the option of going to my local Apple store and having them repair the problem. Long story short, Apple repaired the phone and CPS reimbursed me for the charges a few days later. I try to avoid issues and I'm careful with my tech gear so hopefully that's my last claim with them. It's not only that the repair process was professional, it's the people that work there are really nice and genuinely care about your situation. They were flexible and kept following up to make sure I was taken care of.

Replies
Immediate resolution
StarStarStarStarStarBy -
Rating: 5/51

NEW YORK -- Consumer priority service reached out to rectify the situation. They are standing by their warranty and offered an extended warranty for
***published here https://au.trustpilot.com/reviews/5d686340f018690710893d7b***

free. There apparently was a miscommunication, Eric was understanding and resolved the issue immediately. Consumer Priority Service definitely cares about their customers feelings! I am impressed!!

Replies
Good Deal!
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN, NEW YORK -- Just got a brand new iPhone X after placing a claim 2 days ago. The service is good and the price is great. It was half of what T-Mobile was charging me and the claim process was much easier. On my last claim with T-Mobile, I waited a week and they didn't even cover the full repair cost. I switched to these guys cause my brother used them and recommended it. Thank you for keeping things simple and handling everything, good deal.

Replies
The Process Was Smooth
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN, NEW YORK -- Crash landed my DJI Inspire 2, the frame was cracked, and the props were destroyed. After sending the unit to CPS they sent it back in 4 days in perfect condition. They called me with updates and the process was smooth. The drone was calibrated and flies like new. The CPS service team rocks! Special thanks to Mike for the quick turnaround.

Replies
Advertisement
iPhone X
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN -- They replaced my iPhone X and I am giving them 5 stars. A special thanks to Mark **. who took the claim from start to finish hassle free. I had the replacement within 1 day and I'm 100% satisfied with the service. Thanks!

Replies
Easy to work with
StarStarStarStarStarBy -
Rating: 5/51

BROOKLYN, NEW YORK -- Very easy to work with and they made things very simple. Would recommend.

Replies
Top of Page | Next Page >

Consumer Priority Service Rating:
Star Star Star Star Empty star
3.9 out of 5, based on 11 ratings and
12 reviews & complaints.
Contact Information:
Consumer Priority Service
1678 McDonald Ave
Brooklyn, NY 11230
800-905-0443 (ph)
www.cpscentral.com
Compare Warranty Services