BROOKLYN, NEW YORK -- I have been dealing with this company for many years. I own the local cell phone store in New York and never had an issue. Other warranty companies don't even tell you what replacement you will be getting. I will stay unbiased and won't throw BIG warranty company names that send you refurbished items as replacements. With Consumer Priority Service at least you know you will be getting brand new and the best quality item in market as a replacement all the time.