BROOKLYN, INDIANA -- Bought LG wireless headphones from Groupon. Consumer Priority Service offered a 2 year warranty soon afterward for $12. Was reluctant but of course they boast their great customer service attributes and we care about the customer.
Had headphones for months but finally one side was not sending sound to that respective year. So I setup my warranty repair. Notably they have you register when you buy the warranty so they have all the info that would be required to substantiate you bought the warranty but they are hoping you cannot present the original e-mail for both the purchase of the item (Groupon for me) and their warranty purchase e-mail. I've very organized so I had them readily available.
Sent in my bad headphones and they send me a different pair back (wasn't even the same color). Put them on the charge and got a LED light demonstrating they were receiving power. Went to finally turn them on and nothing. Tried to charge again just in case and still did not ever power on!
Claim was closed on their site when I log in but have a option to send Customer Service e-mails on issues, which I did numerous times as I never got a response. Finally called and spoke with a young woman who had to run to her supervisor about 10 times over small details. Trying basically do anything to not help and perhaps have me give up and get off the phone.
Finally give me a bit that I had 7 days from the time I got the new unit to contact them which I did via e-mail. She checks on that and does see I did contact them but no one ever got back with me and she hasn't the faintest idea why none were ever responded to. Work in IT myself and realize you just sometime need to speak with a supervisor. She's running to him all the time during the phone conversation I had with her but he's unfortunately cannot take my call.
Finally lady tells me her supervisor would like to get my e-mail (same one they always had, still had, just asked them to use what they had on file and an e-mail would be generated explaining how to return the product and once it's inspected and found to be faulty a refund for the current value of the headphones ($49) would be issues. I'm not even worried about that, just a good working pair due to the fact I purchased a warranty through them and they did not deliver me in return a good working pair.
Just unfortunate but as it's my loss I would not want anyone to place their trust in a company as unethical and purposely deceptive as Consumer Priority Service. Still get a kick reading their main web page and their vigilant emphasis on customer satisfaction - BS! Thanks.
1678 MCDONALD AVENUE BROOKLYN, NEW YORK -- In December 2008 I purchased 2 Magellan 4250-R GPS from the Factory Outlet Store with a free 2 year warranty provided by Consumer Priority Service. The cost was @ $179 each. Last month I returned one of the units for warranty repair to CPS and was informed it cannot be repaired. My choices are a replacement unit which is only guaranteed for 7 days or a check for $130(market value) that includes my $20 return shipment fee. FactoryOutletStore is still selling them for $179. Calls to both companies have been useless. Never buy from them again.
BROOKLYN, NEW YORK -- I have been dealing with this company for many years. I own the local cell phone store in New York and never had an issue. Other warranty companies don't even tell you what replacement you will be getting. I will stay unbiased and won't throw BIG warranty company names that send you refurbished items as replacements. With Consumer Priority Service at least you know you will be getting brand new and the best quality item in market as a replacement all the time.