Not Given the Truth About Coverage
PORTLAND, OREGON -- Consumer Cellular allowed me to continue service for 18 months without disclosing that they did not have ample coverage in my zip code. Granted, I live in coastal North Carolina and it is somewhat remote, ... read full review1 Replies - Latest reply on 02/11/2011
Beware of Consumer Cellular
TIGARD, OREGON -- I initiated cellular service with Consumer Cellular. On 7-9-2010 I received two Motorola EM330 cell phones. On 7-12 one phone locked up. Upon advice, I removed the battery to reboot the phone. When doing ... read full review1 Replies - Latest reply on 03/19/2011
PORTLAND, OREGON -- Last August, Consumer Cellular advertised that they now have iPhones (refurbished 3gs) available for $200 each. Only after getting them, do you realize that you can not attach a picture to a text message that you are sending. Nor, can you receive a picture with a text message.
Now who in these United States, besides Consumer Cellular customers, have the fabulous iPhone that will not allow the simple task of attaching a picture to a text?
I requested a return of my two iPhones or for them to send me two phones that would allow pictures on texts. They told me that I had exceeded my 45 /days, 45/minutes, 45/text message, 45/mb (whichever comes first) timeframe to return any phones. They basically told me that they would do nothing about my phones and that I could buy new phones from them or...........I could change carriers and use my iPhones like everyone else.
I filed a complaint with the Portland BBB. Which cost me two weeks of back and forth banter with the Consumer Cellular “We do not care” department? But, they stuck to their ........you have 45/days, 45/minutes, 45/texts, 45/mb. (Whichever comes first) ..........and did nothing.
Well tomorrow, I am changing carriers. And, Consumer Cellular....GOOD RIDDANCE!!!!
Web Site Glitch or Trap?
DENVER, COLORADO -- I did not get past the ordering page of their web site. After repeated attempts to check out, the error message says to enter whether billing address is the same as mailing, but there is no field in which ... read full review2 Replies - Latest reply on 10/04/2012
FLORIDA -- I was with Verizon for years since I had two children on my plan. The kids are grown and gone, so I researched new cell service for my husband and me. I chose Consumer Cellular predominantly due to the ease with which the plan can be changed as usage increases and decreases. I chose basic phones since we don't really need the bells and whistles. Having worked with the plan for a couple of months, I could not be happier.
I can tell no difference in service--the phones work great anytime we need to use them. I've changed our plan (downward) twice, since I apparently over estimated our "minutes" need. The on-line change menus are simple, quick and very user friendly (as are the usage logs). Best, I'm saving about $220 per month since I no longer need all the services my children used. This is an excellent plan for those looking for reliable, basic phone service, and I am very impressed with the website features for account management.
HOUSTON, TEXAS -- I thought I was getting a good deal but found out 30 days later the services was very poor. So hard to get a good signal and it was difficult trying to hold a conversation because of the phone cutting off. I was very disappoint to find out that you are charged on weekends and after 9:00 P.M. on week days. I purchased 2 of the NoKia 3 phones with the covers for my husband and I. We really liked the phones but it was the services that was poor. After 5 months I gave up and realized I had wasted our money.
1 Replies - Latest reply on 07/03/2012Add reply
Excess Minutes/ Overpricing
We had 450 minutes to share for years with another company and never used them all creating huge carryover minutes. With consumer we had 500 supposed minutes and they said we went 450 over. Not possible ... read full review6 Replies - Latest reply on 01/31/2011
BENSENVILLE, ILLINOIS -- Be careful with this company, all of you seniors out there! They are there to mislead us for their cheap service and no contract. Wait until you get their succeeding billing and you will find out. All of your calls incoming and outgoing, are all charged to your units, you end up paying like the expensive phones out there.
Their phones are handicapped like some of us seniors, calls are dropped, don't hear the phones ringing and it comes missed calls. Calls for service you wait forever, you can go overseas while waiting and come back you are still waiting. Very bad, bad, bad!!!!
Also, please, record your membership dues. They think because we are seniors, all of us don't remember. They will send you "renewals" even if you already paid continuously. Don't pay for more years, just pay yearly, or best of all, get out of ARRP.
Stay Far, Far Away!!!
I have been using Consumer Cellular for about 3 months now and can honestly say it is the WORST cell phone service I have ever had. In the beginning, I was brought to tears (literally) trying to get a ... read full review2 Replies - Latest reply on 06/11/2011
I went on line and ordered phones (2) and service from Consumer Cellular on 8/15/10. I received the phones on 8/19/10. One of the phones was a defect. The back did not fit and left a gap. When I called ... read full review7 Replies - Latest reply on 12/09/2013
Customer Service Is Deplorable
NEW HAMPSHIRE -- I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate SIM card and then ... read full review
I saw the commercial like everyone else, said to myself why not. Didn't know they prey on the elderly and people with not so perfect credit that why they don't require a credit check. I received the phone ... read full review1 Replies - Latest reply on 06/25/2011
What a week. I will never tell anyone to buy this Consumer Cellular phone service. They never did their job. The truth is my first priority not theirs. I now have my sevice from Sprint again. They should be investigated. Please share this complaint. The phones are poorly made. I had trouble getting them on the phone, the only good thing is I cancelled the service. 3 Replies - Latest reply on 01/09/2012Add reply
Cancelled service in Sept 2013 before due date of Oct 2nd. In Nov 2013 they billed my card $92, which is more then the monthly payment of $62. What is with all these cheap cell phone companies? I guess they are cheap as they plan to take you one way or another. Add reply
FAYETTEVILLE, GEORGIA -- My wife and I joined Consumer Cellular about 6 months ago and the service is good. However after the first month my Motorola 340 stopped sending and receiving phone calls. Consumer Cellular sent me a replacement because I was within the 45 days window since I am an AARP member also. I got the replacement phone in July and this one died with the same symptoms after about 3 months. Since I am disabled and this is my only phone I quickly ordered a phone similar to my wife's since she has had no problems with it.
1 Replies - Latest reply on 12/03/2013Add reply
However - Consumer Cellular will not provide any retroactive compensation for the two bad Motorola phones they sent me. Rather they are telling me to send it back to the manufacturer to get it fixed or replaced.
I would have hoped Consumer Cellular would provide a partial credit to my account for the bad phones they sent me under their name.
After talking with 4 different Customer service reps I could get no answer any better than that.
This has been my only negative experience with Consumer Cellular but it is a huge one for me.