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ConsumerAffairs for Brands

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5.0 out of 5, based on 4 ratings and
4 reviews & complaints.
ConsumerAffairs for Brands is the Software-as-a-Service product created by ConsumerAffairs to help connect consumers and brands. The Brands App enables companies to consolidate consumer-generated media and shape online perception in organic search. Features of the Brands App include review monitoring, dispute processing, lead generation and analytics.
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Rating: 5/51

We originally were familiarized with ConsumerAffairs through a friend of the owner so that is how we began our relationship with ConsumerAffairs. For the most part, we get excellent reviews which has helped our company grow in that aspect. As well, we are able to reflect true customer experience online. ConsumerAffairs gives customers a platform to give us feedback on their experience with us. We in turn, have been able to resolve customer complaints and improve upon our services.

The Brands App is very easy and merchant friendly and our Client Success Specialist has always given us great suggestions and guided us through every step and has helped us contact our best customers and getting great reviews from us. Overall, excellent merchant services and very business-friendly.

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Rating: 5/51

HotelPlanner.com and Meetings.com believe in delivering high levels of customer service. We wanted to partner with ConsumerAffairs because they have the same standards and allow consumers to share their opinions. Our company totally redesigned customer service to be highly responsive in all channels. ConsumerAffairs helped us create our new service model.

By working with ConsumerAffairs and the clients that post reviews, we are able to reach out to any client and take all the possible steps to make sure customer service issues are addressed and resolved to our best ability. The Brands App is very easy to use! Ease of use is critical to customer engagement. We like the service and plan on continuing our relationship with ConsumerAffairs. Good people, good system, good partners, equals great results.

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Rating: 5/51

ConsumerAffairs.com was showing up in a lot of searches related to our product so I decided to start using the platform. The Brands App platform has helped us gather real member reviews about our product so the public could see how our members felt about our company. We have had several fake reviews posted and mistaken reviews by people who lived in different states from where we do business and ConsumerAffairs helped fix those problems.

The Brands App is extremely simple to use and our Client Success Specialist has been helpful. The customer service has been very positive and I have never received a complaint from our customers about the ConsumerAffairs staff.

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Rating: 5/51

Overall, we enjoy partnering with Consumer Affairs and your platform has helped us leverage our customers' reviews and prominently display them. We haven't worked with the platform much other than driving customers there to leave a review, so I don't have much experience with the apps. You guys make it really easy to start the resolution process with our team, which is always our priority.

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