NEW JERSEY -- My 2005 Chrysler 300c was purchased with Continental Conti Seal tires. After 20,000 miles they were in need of replacement. Dealer sent me to a local tire rep who took information and placed a call to the tire company. I was put on the phone and was told the issue was with my maintenance schedule and improper tire pressure, I proceeded to advise them of maintenance receipts I would furnish for every 5,000 miles. I was told that was not necessary because tire tread wear was not under warranty.
I returned the next morning to drop off the car. The tire dealer informed me that Continental would only afford me a 35% reduction on replacement tires. I proceeded to explain my outrage to the Continental service rep and was told due to the make of the car and soft tread and driving habits I should be proud of the life of the tire I got. After further debate I was informed that a reduction of 50% would be granted. After more research I learned that Chrysler was receiving numerous complaints regarding these tires.
I called back and informed them that it wasn't my maintenance schedule or my driving habits, in fact there were numerous complaints received with these tires. I was told I can deny my claim of 50% and return to the dealer for assistance. In closing I put the tires on my car for a cost of over $300 including mounting and balancing and will return to the dealer to see what Chrysler is going to do about this. Wish me luck.
I purchased new tires for my car on December 15, 2011. One year and 5 days later, I failed inspection because I needed new tires. I've driven 20,204 miles. In April of 2012, one of my new tires blew and I replaced it. That one was still OK but the rest were shot. I've never had a 20k tire before and I'm extremely disappointed that they would put such a crappy tire on a Mercedes as standard equipment. The dealer wanted $380 EACH to replace these with the same substandard tires! I went back to Michelin's. I've never had a problem with those. Hopefully they'll last longer than a year.