This afternoon at Newark NJ (EWR) terminal C Continental had only 5 agents checking hundreds in line and made people already with boarding passes wait in this line just to check their passport.
1 Replies - Latest reply on 05/18/2010Add reply
Avoid this airline if you time is worth anything.
DFW International Clerk
On April 15, 2010, my wife and children were returning from a visit with family and friends in the USA. We were born and lived in the USA until moving to Honduras four years ago to run an orphanage. Our ... read full review5 Replies - Latest reply on 09/27/2010
Used to be great, but has turned bad
I have been flying Continental whenever possible in the last 5+ years, since the service used to be much better than other airlines. They were the last ones to serve real food, were reliable and friendly, ... read full review
I came late to the gate. My stupid. No hassles. They just put me on the next flite 3 Replies - Latest reply on 04/04/2010Add reply
I am planning to travel next Friday and do to Airport Policies have not been able to get a seat assigned yet. I called the airline and they said that the airport has blocked the seats still available ... read full review17 Replies - Latest reply on 03/26/2010
I arrived at St. Louis Airport with two boarding passes in hand and went to check my luggage. Wasn't I surprised when I could only get to Newark and not my final destination in DC! All flights were cancelled from Newark to DC. And all flights to DC from St. Louis were completely full. I was told that I had been scheduled to fly out two days later (Tuesday afternoon)from Newark to DC. Continental or Continental's computers didn't catch the fact that I was flying out of DC on Tuesday morning to the West Coast at the same time I was scheduled to be flying to DC. And no reimbursement for my unused segment. I ended up taking the train from Newark Airport to Union Station, then the Metro to National Airport to get my car. It was more than a little frustrating.3 Replies - Latest reply on 03/15/2010Add reply
HOUSTON, TEXAS -- Continental Airlines calls their best customers “Elite”
If you travel as frequently as I do, 141,861 miles in the first 5 months in 2009, and pay thousands of dollars on airfare, then you want ... read full review7 Replies - Latest reply on 04/19/2010
Who is Alex?
Who is Alex? What is Alex? Does Alex actually serve a purpose? Alex is another attempt by Continental to reduce employees, reduce customer service and reduce customer satisfaction as they increase ... read full review7 Replies - Latest reply on 04/24/2010
I have been loyal to Continental Airlines since day one. Every single time I have booked with them, I have received exceptional service. I live in the United States now, but I am originally from the Pacific Island of Guam. Traveling back and forth to visit home with two toddlers can be challenging but Continental has always found a way to ease the long 27 hour travel time. While on board from Hawaii to Guam, the flight attendants were always asking if I needed help with my 2 year old while I changed my infants diaper, fed her, etc. One flight attendant went to the extent of giving me food vouchers for the kids because she knew that I had a five hour layover in Hawaii. It was a nice gesture. I always escorted off the plane and helped with my baggage, helped with opening my gigantic duo seated stroller, helped with getting my luggage off the carousel, yes, they went that far. I never once ran into a delayed flight, plane mechanical issues, cancelled flights, none what so ever. I love CONTINENTAL, and will continue to fly with them, because they make me feel safe and secure. Add reply
Terrible company objectives
We got to the gate 10 minutes before the schedule departure time. They closed the doors and would not let us on board even though the plane sat in front of us for 10 minutes while we tried to get the ... read full review14 Replies - Latest reply on 01/27/2010
Wide in the Sky
When, oh when, will Continental, or any other airline for that matter, crack down on jumbo travelers? On a recent flight my wife and I were treated to the presence of one of these behemoths. The woman ... read full review10 Replies - Latest reply on 01/01/2010
Hidden Fees and Tax
HOUSTON, TEXAS -- This is an email to the email@example.com I wrote after spending three frustrating days trying to reserve a ticket. The letter explains my serious complaint against Continental Airlines.
To ... read full review8 Replies - Latest reply on 02/19/2010
Continental is the worst airline I have ever flown with. Every employee that I dealt with was rude and couldn't care less about their passengers. My flight got delayed for 2 hours because they lost my pilot, and when I missed my connecting flight in Houston they refused to put me up in a hotel. They tried to blame it on bad weather even though our flight was on-time until our pilot disappeared. The following day I was sneered at by the gate crew when I tried to pre-board because I am in my 20's and somehow looked too fit to pre-board even though I have arthritis and can't lift my right arm very well. Not only was I ignored, but all of the other pre-boarders were not given any assistance either. When I complained to customer service they refused to assist me, and when I complained to corporate they wouldn't try to make things right either. This was my very first flight experience with Continental and the worst one I have ever had. As a frequent flier, I will never fly with Continental again for the rest of my life. It is worth paying a little extra money to fly with any other airline!5 Replies - Latest reply on 12/14/2009Add reply