Billing, overcharging, disconnections
PHILADELPHIA, PENNSYLVANIA -- Never choose Cordia Communication as a phone servicer. This company has no idea how to handle a small business, probably because they are connected to VERIZON. I am a small business with 12 remote call forwarding lines and 4 actual land lines. Remote call forward lines are ones that forward to a regular line so it's 16 telephone numbers I have.
In June of 2004 I was offered by Cordia communication telemarketer a bill of 150.00 dollars +taxes and 4 cent long distance. I spent 2 hours on the phone explaining my account and what I want. I was told that that would not be a problem. July of 2004 I received a letter stating I should not pay my previous carrier because they are in their custody. I thought it was all going well until I here from Sprectrotel my previous carrier. I am threatened with disconnection.
Here I find out not all my lines are transferred. I was being doubled billed and promised by Gill and Henry that this problem would be corrected. I called Gill and Henry weekly to address the problem, I completed 4 more LOAs(authorizations to take my lines), I spent at least 100 hours on hold, 15 complaints to the PUC, 5 emails to Cordia, I have been hung up on, refused to pay for the lack of service and incompetence, my case was esculated to Linda May and Renita Hamilton supposely higher up then Gill and Henry, raised stress and anger levels, and have been disconnected.
Basically, Cordia Communication makes you feel like a victim of terrorists. They demand payment before they will address anything, however, they have been given months to solve the problem. It took almost losing all my lines and my livelyhood and 13 months before all my lines were in Cordia communications custody. Finally, having all of my lines with Cordia Communication did not end or solve my problems.
Next, big issue was the billing the high charges, twice as much as Spectrotel, not 40% less as promised. My 150.00 dollar bill never arrived, however, my $485.00 monthly bill does. It continues and has yet to be corrected. I receive 7 envelopes with the same 4 pages in each. I have yet to receive a complete bill which adds up to the current charges. My billing issues have been going on from the beginning.
You may ask why I stay? I have no choice the problems would be threefold if I brought another carrier into the mess Cordia Communication made of my lines and account.
What about the PUC? Did you know you can only have 2 formal complaints for the same issue on file with the PA PUC after that there is nothing they can do. My complaints went to court with the CHIEF OPERATING OFFICER AND PRESIDENT OF CORDIA COMMUNICATION,Wesly Minella. He states I received detailed billing and accurate invoices. I have invoice after invoice and 5 unopen envelopes,remember I get 7 per month, for each month that proves otherwise. Wesly Minella can have a look at these bills at anytime. I have offered this proof to so many Cordia personnel only to be told it will be addressed.I was not present at the hearing because the PUC does not give that information until it is over.
So what happens next. I spend two hours twice a week on the line with Cordia Communication each month. I spend most of that time on hold being avoided. The rest of the time I am listening to apologies and empty promises.
Let me aquaint you with the Cordia Communication Staff. First there is Gill and Henry, customer service supervisors who will pound on a keyboard emailing everyone about the problem and getting it solved, SO THEY SAY! Maytha, extension 2071, who promised phones would be on in 24 to 48 hours knowing when I called back she was going to be on her move from Orlando to New York. Next, there is Halfred extension 2018, who is so incompetent he disconnects all calls he puts on hold. Donna Baubinas, extension 3214 who demands I pay $1100.00 more for new activation, that's on top of my $485.00 a month for service I don't get. Josett, customer supervisor who knows just how to pick up the phone for a second so she can send you to voice mail. Lori Vassin, customer supervisor who will call you back before she leaves, 3 weeks later I have yet to hear from her, I guess she just hasn't come to the end of her day. Terry, extension 2119, Lisa, 2023, Kelly, 2023, Karen, 2068, Bill, 2067, Kathy, Julie, 2138, Vivian, Shateria, 2071, and George customer service reps who get paid to be unable to help you because the company updates their computers so often it's rare to get a person with a working computer. Without the computers there is no customer service, such as on August 16, 21, 28, and September 8, 9, 10, and 11. They will promise to call you back, but that's just another lie they tell you so they can get on with not working. LISA, 2023, was an exception she actually called me twice in one day, couldn't do anything though the computers were down.
Where am I in my saga with Cordia Communication, HELL, because I still don't have an accurate bill or customer service which WESLY MINELLA, chief opperating officer and president of cordia stated otherwise under oath. I want to talk to the president, Wesly Minella, to prove my case.
I have stacks of invoices and sealed envelopes to prove my case and statements. My satisfaction will hopefully come from a company who is trying to help me escape the blackmil, threats and chaos of Cordia.
feel free to email at firstname.lastname@example.org if you have encountered these same problems maybe we can be the I HATE CORDIA GROUP.
Tuesday, September 19,2006 at 7:45 pm my 16 lines were once again active lines. Back in business I am, but not quite correctly. My fax line was actually sent to my phone while an active line with 3 others attached was sent to my fax. Wednesday, another day wasted getting Cordia Communication on the line. Bill,2067, was quick to offer some help, "Do you really need the fax line?" "How about moving the fax machine?" "Do you get a lot of faxes?" Then it was time to get verizion on the line. They are even more intelligent than Bill, blaming me for moving the wire run in my house and that the wiring was the problem not the hook up. They then stated another $150.00 would have to be handed over to them if there was a wire problem found. Bill may not be the most intelligent rep when it comes to faxes, but I have to say he was honest about returning my call. Bill actually called me 6 times within two days addressing my concerns. SHOCKINGLY cordia actually has a customer service rep. Finally, on Wednesday 9/20/2006 a verizion tech shows up to fix the problem he did not understand until I physically showed him the problem. Two minutes spent at the interface box my lines are now correct.
Another month in Cordia hell and under their terrorist reign. Not one accurated bill has arrived, not one statement outling my payments or charges, not one call regarding my bill, not one person addressing the billing issue. Well it seems I am right back to the beginning with no problem solve.
Still no satisfaction as of Novemver 13.06!!!!
Tip on getting to the head of Cordia, Get the customer care people to transfer you if you hang on long enough you'll be connected to the receptionist then ask for West!!!! you'll get to speak to the head of Cordia!!!!!!!