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Cordia Communications


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Cordia Slammed my Mother
Posted by Cjs9473 on 04/26/2006
My 74-year-old mother was a Verizon customer and received a call about switching her plan. Believing she was talking to a Verizon employee, she asked if it was the plan she had seen advertised that she had been thinking about switching to. The person said yes, only she would be paying the "wholesale price" instead of "retail". My mom kept asking if she was talking to someone from Verizon and they kept saying yes. Then of course, the trick they use to make everything "legal" according to the email they sent me is this: "During the third party verification recording, it clearly asks "Do you understand that Cordia Communication is a separate company and not affiliated with your current service provider?"

and your mother had answer "Yes". Of course they probably didn't record all of the double talk they used to get her to agree to switch, which I pointed out to them in my reply email. They prey on elderly, confused people. I also informed them that I am contacting the FCC, the Attorney General, and the BBB. Does anybody have any advice? Let the battle begin (I'm in the mood for a good one!)

     
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Posted by cjs9473 on 2006-04-26:
I forgot to mention that when she told me what happened, we got her switched back to Verizon as soon as possible. She maybe had Cordia's phone service for about 5 days or less. They sent a bill for around $50, which we don't intend to pay. In their email they said if we don't pay, they are turning it over to a collection agency.
Posted by Ponie on 2006-04-26:
I hope this is resolved to your satisfation. After all, what are they going to do--throw your mother in jail? :) However, I wonder about the communication between you and your mother. She'sprobably spent years teaching you about life's pitfalls. Now, it's your turn. Do you talk to her about things to look out for in this dog eat dog society? I have an aunt who is your mother's senior by 4 years. I've considered her my second mother since I lost mine at age 12. We've often talked of things to be aware of. I know what that fiesty babe would have done with a phone call such as this. First of all, she'd probably screen that call (as she does many). They usually hang up after it goes into an answering service. Second, if she was in the mood to answer without screening, she'd say: 'give me your number and I'll call you back, I don't have time to chat right now.' The caller of course won't do that--case closed. Newspapers, TV, and radio are full of warnings about these scammers. Good luck!
Posted by cjs9473 on 2006-04-26:
As soon as my mom told me what happened, I told her never to do anything over the phone with someone who calls her! I told her to either call the company she wants to deal with herself, or let me handle things for her. She doesn't have a computer anymore, so I do a lot of things that requires computers for her. She still has a good mind and is very active for someone who has stage 4 breast cancer! I have done a lot of research on Cordia and many people have complained on other sites that they were tricked into believing they were getting Verizon's Freedom plan. You know, she could afford to pay the bill, it's just the fact that this company thinks they are going to get away with these things that kills me.
Posted by viperpa33s on 2006-04-26:
I agree with JayD, having a bad credit rating at that age means nothing. Live your life the fullest with whatever time you have left. Shouldn't have to worry about a scrupulous company.
Posted by beanbagbritches on 2006-05-11:
This just irks me to no end. These companies who take advantage of us older people are ruthless! You're a good person to take care of your mother. I'm lucky that my kids take care of me and keep those vultures away.
Posted by geobklyn on 2008-07-12:
My 87 year old mother got slammed in June. I'm filing a complaint with the state Public Utilities Commission. Search for Cordia slamming and you can see this has been going on a long time. Looking at their financials its a wonder this evil company is still in business. We all have to follow every avenue to expose these people to the regulators and attorneies general.
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False information and over billing
Posted by Lucyann on 03/24/2007
I was marketed to Cordia in the spring of 2005. During this marketing session I was advised that "Cordia Residential Unlimited" Service for $39.95 per month would give me unlimited local and long distance. At no time during this marketing session was "data minutes" mentioned. Based on what I was told, I agreed to take Cordia.

When I was transferred to confirm this and was told there would be charges if certain minutes (I later learned the term, "data minutes") went over a limit I stated I did not want anything that could involve extra charges. At that point I was switched back to the Cordia marketer who assured me that with the unlimited plan there would be no extra charge. We discussed this for a few minutes until I felt comfortable that there in fact would be no extra charge and I was again switched to confirm my choice.

Once again I was told of extra charges that could result with this plan and once again I stated I did not want any extra charges and once again I was switched back to the marketer. This happened three times. Each time the representative would mention extra charges, with no further explanation and switched me back to the marketer then the marketer would take time to explain that the Residential Unlimited plan that I was getting was in fact unlimited and assured me there would be no extra charges (as I was being told in the confirmation part of the call). I finally signed up under the impression that no extra charges could or would apply.

My first bill dated May 22, 2005 charged me for my phone and an extra phone. I was being charged for 2 phone numbers, one was mine and I have no idea where or whose the other number came from. After a call to Cordia it was agreed that my bill would be adjusted and I would wait for my next bill to pay what I owed. My June bill was adjusted, the charges for the phone that was not mine had been removed but now I was being charged a finance or late fee and the taxes on the charges were still being billed. This was eventually resolved.

I was also now being charged for "local data" minutes over 1000 used. The marketer had given me false information. I again called Cordia. After at least 2 phone calls and much debate, I was allowed to back date an "up grade" to the next plan for $49.95, which I was under the impression would NOW give me "UNLIMITED" calling and the charges for the data minutes were dropped. (I now paid $49.95 retroactivity instead of $39.95 and I received a credit for $15.79.)

THEN on my October bill I was again charged an extra $75.48 for data minutes over 5000 used. I did not know that I still had a limit and would be charged for excess. I called Cordia 3 times and got no help.

I have since switched companies and I did pay a portion of my finial bill. The total was for $142.48. I made a payment of $74.44 and included the statement that if cashed the bill was to be considered paid in full.

The check was cashed and they now state that even though I requested them to cash the check only as payment in full I still have the balance of $69.00 and they have put that amount in a collection agency which is going against our credit.
     
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Posted by GRANNYLKM on 2007-03-24:
When they tell you something, have them send you a confirming letter.
Posted by tnchuck100 on 2007-03-24:
Read your contract. Their agreement contains a clause that covers your "PAID IN FULL" statement. They protect themselves with it. The exact wording used can make the difference.

In the future do what GRANNYLKM advises.
Posted by *Brenda* on 2007-03-24:
I found this a FindLaw message board:

“When I wrote the check to them, I wrote ‘payment in full’ in the memo block.”

It is a common misunderstanding among the public that this will get you out a debt. In most cases, it does not work like that. State law will determine the exact circumstances in which something like this will discharge a debt and you did not indicate in what state you are located, in what state the creditor is located, and which state’s law governs the debt. While the details will vary, most have one thing in common: in the typical delinquent creditor situation in which there is really no dispute about the amount owed, this will not work.

Furthermore, it is common in many credit agreements (like credit cards) to find provisions that explicitly state that the creditor may accept any payment marked as “payment in full” or similar language without affecting any rights of the creditor under the agreement— meaning that it can cash the check and still go after you for the remaining balance owed.
Posted by *Brenda* on 2007-03-24:
That should be ON A FindLaw message board.
Posted by Ponie on 2007-03-24:
Hey, Brenda. We all do it at times (mistype, misstate, etc.) Odd thing, though. We ALL knew what you meant. :)
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Service Fees
Posted by Nickle on 09/29/2010
I was looking up on the internet for Cordia Comm. Company there was nothing. My mother was called to see if she would like to have long distance/local calling for $20.00 to $30.00 a month for being a senior citizen.
There is "NO" such a deal. the amount is up to $125.00.
How can they ask this of a person?
     
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Billing, overcharging, disconnections
Posted by I hate cordia communication on 09/19/2006
PHILADELPHIA, PENNSYLVANIA -- Never choose Cordia Communication as a phone servicer. This company has no idea how to handle a small business, probably because they are connected to VERIZON. I am a small business with 12 remote call forwarding lines and 4 actual land lines. Remote call forward lines are ones that foward to a regular line so it's 16 telephone numbers I have.

In June of 2004 I was offered by Cordia communication telemarketer a bill of 150.00 dollars +taxes and 4 cent long distance. I spent 2 hours on the phone explaining my account and what I want. I was told that that would not be a problem. July of 2004 I received a letter stating I should not pay my previous carrier because they are in their custody. I thought it was all going well until I here from Sprectrotel my previous carrier. I am threatened with disconnection.

Here I find out not all my lines are transferred. I was being doubled billed and promised by Gill and Henry that this problem would be corrected. I called Gill and Henry weekly to address the problem, I completed 4 more LOAs(authorizations to take my lines), I spent atleast 100 hours on hold, 15 complaints to the PUC, 5 emails to Cordia, I have been hung up on, refused to pay for the lack of service and incompetence, my case was esculated to Linda May and Renita Hamilton supposely higher up then Gill and Henry, raised stress and anger levels, and have been disconnected.

Basicly, Cordia Communication makes you feel like a victim of terrorists. They demand payment before they will address anything, however, they have been given months to solve the problem. It took almost loosing all my lines and my livelyhood and 13 months before all my lines were in Cordia communications custody. Finally, having all of my lines with Cordia Communication did not end or solve my problems.

Next, big issue was the billing the high charges, twice as much as Spectrotel, not 40% less as promised. My 150.00 dollar bill never arrived, however, my $485.00 monthly bill does. It continues and has yet to be corrected. I receive 7 envelopes with the same 4 pages in each. I have yet to receive a complete bill which adds up to the current charges. My billing issues have been going on from the beginning.

You may ask why I stay? I have no choice the problems would be threefold if I brought another carrier into the mess Cordia Communication made of my lines and account.

What about the PUC? Did you know you can only have 2 formal complaints for the same issue on file with the PA PUC after that there is nothing they can do. My complaints went to court with the CHIEF OPERATING OFFICER AND PRESIDENT OF CORDIA COMMUNICATION,Wesly Minella. He states I received detailed billing and accurate invoices. I have invoice after invoice and 5 unopen envelopes,remember I get 7 per month, for each month that proves otherwise. Wesly Minella can have a look at these bills at anytime. I have offered this proof to so many Cordia personell only to be told it will be addressed.I was not present at the hearing because the PUC does not give that information until it is over.

So what happens next. I spend two hours twice a week on the line with Cordia Communication each month. I spend most of that time on hold being avoided. The rest of the time i am listening to apologies and empty promises.

Let me aquaint you with the Cordia Communication Staff. First there is Gill and Henry, customer service supervisors who will pound on a keyboard emailing everyone about the problem and getting it solved, SO THEY SAY! Maytha, extension 2071, who promised phones would be on in 24 to 48 hours knowing when I called back she was going to be on her move from Orlando to New York. Next, there is Halfred extension 2018, who is so incompetent he disconnects all calls he puts on hold. Donna Baubinas, extension 3214 who demands I pay $1100.00 more for new activation, that's on top of my $485.00 a month for service I don't get. Josett, customer supervisor who knows just how to pick up the phone for a second so she can send you to voice mail. Lori Vassin, customer supervisor who will call you back before she leaves, 3 weeks later I have yet to hear from her, I guess she just hasn't come to the end of her day. Terry, extention 2119, Lisa, 2023, Kelly, 2023, Karen, 2068, Bill, 2067, Kathy, Julie, 2138, Vivian, Shateria, 2071, and George customer service reps who get paid to be unable to help you because the company updates their computers so often it's rare to get a person with a working computer. Without the computers there is no customer service, such as on August 16, 21, 28, and September 8, 9, 10, and 11. They will promise to call you back, but that's just another lie they tell you so they can get on with not working. LISA, 2023, was an exception she actually called me twice in one day, couldn't do anything though the computers were down.

Where am I in my saga with Cordia Communication, HELL, because I still don't have an accurate bill or customer service which WESLY MINELLA, chief opperating officer and president of cordia stated otherwise under oath. I want to talk to the president, Wesly Minella, to prove my case.
I have stacks of invoices and sealed envelopes to prove my case and statements. My satisfaction will hopefully come from a company who is trying to help me escape the blackmil, threats and chaos of Cordia.

feel free to email at wiblejasco@aol.com if you have encountered these same problems maybe we can be the I HATE CORDIA GROUP.

Tuesday, September 19,2006 at 7:45 pm my 16 lines were once again active lines. Back in business I am, but not quite correctly. My fax line was actually sent to my phone while an active line with 3 others attached was sent to my fax. Wednesday, another day wasted getting Cordia Communication on the line. Bill,2067, was quick to offer some help, "Do you really need the fax line?" "How about moving the fax machine?" "Do you get a lot of faxes?" Then it was time to get verizion on the line. They are even more intelligent than Bill, blaming me for moving the wire run in my house and that the wiring was the problem not the hook up. They then stated another $150.00 would have to be handed over to them if there was a wire problem found. Bill may not be the most intelligent rep when it comes to faxes, but I have to say he was honest about returning my call. Bill actually called me 6 times within two days adressing my concerns. SHOCKINGLY cordia actually has a customer service rep. Finally, on Wednesday 9/20/2006 a verizion tech shows up to fix the problem he did not understand until I physically showed him the problem. Two minutes spent at the interface box my lines are now correct.
Another month in Cordia hell and under their terrorist reign. Not one accurated bill has arrived, not one statement outling my payments or charges, not one call regarding my bill, not one person addressing the billing issue. Well it seems I am right back to the beginning with no problem solve.
Still no satisfaction as of Novemver 13.06!!!!
Tip on getting to the head of Cordia, Get the customer care people to transfer you if you hang on long enough you'll be conected to the receptionist then ask for West!!!! you'll get to speak to the head of Cordia!!!!!!!



     
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Telephone Service
Posted by Blancpeebl16 on 10/05/2011
ON AUGUST27th 2011 I REPORTED MY TELEPHONE SERVICE WAS OUT OF ORDER, THE ASSOCIATE TOLD ME ON THE 31st of August a service person will be at my home at 7pm. On the first of September when I called to inquire why no one came or called, they said my phone was fixed on the Wednesday. I told them the only thing seemed to have been was from completely dead to such a loud humming, we have to scream and understand very little. Then said we will submit another ticket. I have since called them over 7 times. The phone has gone to completely dead, to a loud humming to crossed lines with other people screaming on their phones. They have been EXTREMELY rude to the point of on Saturday, their customer service associate cursed at me and slammed the phone down. I tried making a complaint to their Supervisor, Bill, and he also was rude. I said please put yourself in my place, I have been out of telephone lines over a month, have extremely patient. Since I work from home, I need my line up. So far I have lost some of my income.
On the back of it all they are still expecting me to continue to pay my bill. He said there is nothing he can do. As it is now, I cannot even move to another company until this is resolved. I do need Legal advice from you as to what steps I need to tale. I am beyond upset.
     
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Posted by Alain on 2011-10-06:
Try contacting The New York Public Service Commission via http://www.dps.state.ny.us/
click on "Complaint Filing and Dispute Resolution" on the right hand side of the web page.
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They Lied - Repeatedly
Posted by Spacepac on 01/13/2011
WHITE PLAINS, NEW YORK -- A sales representative called on 1/12/11 while I was at work and spoke to my partner. Although she is on the phone bill, she is not aware of the details since I handle the bills.

Once the representative established that a) my partner had the authority to change phone service and b) my partner didn't really know much about what kind of service we had in terms of costs, she fed my partner a bunch of technical mumbo jumbo and misinformation about our current service. For example: she claimed that according to her "records" we paid nearly $50 for our current phone service which would make Cordia Communications cheaper. But we don't pay that much - we pay $25.67. If we had wanted any of the services CC offered we would've gotten them through our former phone company at the same price!

I called at 8:30pm the same day and spoke to a customer service rep, Terence. I told him we did not want to change from our old phone company and to cancel the order. He said he'd put through a work order to stop the change. He said to call back after 24 hours to make sure it had gone through. (This boded ill. This stalling tactic is common with crap companies that scam people.) Sure enough, when I called back this evening at 9:45pm and spoke to Anna, she said it was too late to stop the change over, the order had been put through and the account was in the process of being set up. I asked why she simply couldn't stop the process. She got snippy and said was too late, that if I didn't want the service I'd have to call my former phone company and change back. I said why Terence didn't just cancel my order yesterday. And this is where she revealed the scam - albeit accidentally. She said, by that time it had already been too late. In other words, Terence had lied. He had not put through a work order to cancel the service. It was just a way to get me off the phone.

To say that it's impossible to stop a service from being established is nonsense. Once in motion, the process is not inevitable, like gravity. Someone, somewhere, with the push of a button or a phone call can put a stop to it. This business of "impossible" just makes it clear that Cordia Communications is not a reputable or trustworthy company.

Tomorrow I'll call my old phone company and will hopefully be able to clear up this mess.
     
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Posted by Alain on 2011-01-15:
Many salespeople will resort to any tactic to get a sale. At least you're putting out the word on these folks.
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Horrible customer service
Posted by Wrongguy on 12/06/2010
I was sent to collections for an account I never had. I spent 1 hour on the phone with a customer service representative who had very broken English. They acknowledged that I never had an account but refused to provide me with any documetation to assist in removing this from my credit reports. The "supervisor" spoke worse English and repeated told me it was my problem to fix.
     
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Not telling truth about plan
Posted by Girlgeorgi on 10/26/2010
When I talked with someone about their plan, they told me it would be 20.00 a month. I asked them if I could make calls to Ireland and England on the plan. I was told that I could set up my cell phone on the plan and it would still be 20.00 a month. Then I received my first bill and two of the countries that are not accepted to call to a cell phone are Ireland and England. I feel they just wanted me to sign up, that they would say anything to please me.

     
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Posted by Weedwhacked on 2010-10-26:
$20 a month to call Ireland and England on a cell phone. I wouldn't believe that for a second. Remember what they "say" has absolutely no meaning.
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Scammers, Switched lines without authorization
Posted by Zerrogravti on 09/29/2010
WHITE PLAINS, NEW YORK -- I am soo pissed with this company. They have been calling me non stop and claimed that they are linked with AT&T and can switch my number without a hassle and would charge me less than what I pay now. I said I would call back after I review their company and the next thing I know, they have switched me from AT&T without my verbal authorization. Funny thing is, I didn't even make an account with them. and the said they need to make an account to cancel the service. like what on earth is going on here.
People, please be sure not to pick up any calls from them. They would switch from your provider then make you pay a bill. They said they are sending me a bill but I don't wish to pay for it, since I never authorized a switch. I have contacted Better Business Bureau. Lets see what happens. But piece of advice, BEWARE!
     
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Unauthorized Change Of Service
Posted by Trinimama on 01/20/2009
Cordia Communication switched my phone service from my provider to their company without my authorization they should be investigated and put out of business.

A Foster
NJ
     
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Posted by TGT101 on 2009-01-21:
Perhaps they bought your previous provider.
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