CINCINNATI, OHIO -- I cancelled my account as instructed to do - 2 times via e-mail on June 14 then by fax on June 15. They never responded. Finally I called them back and the said I had cancelled on June 24th and service would stop July 14th. That was a lie on the date. Then they sent a bill for 3 months of service I would and did not receive. When I called they said I owed 1/3 of that amount but said they were going to put me on the will not pay list then hung up on me.
After more e-mails that told me to call customer service I called and after 5 times on hold for 15 min. left a message in which I was never called back.
WILLIAMSVILLE, NEW YORK -- I canceled service in 2004 and they continued to bill me through 2007 (my accounting department didn't tell me I was still being billed on my credit card). They called me today and indicated I owe them claiming they received my cancellation and 3 days later I called and reinstated, which I didn't. They would not collaborate the information or validate its source, only said "our notes indicate you reinstated". It appears they make it very difficult to cancel and falsify information on their "NOTES" to keep you on the hook.
2 Replies - Latest reply on 10/07/2008Add reply
I will be going after them for the payments they took from my credit card. Do not do business with these guys.