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Disasterous Moving Experience in NH
Posted by Jab888 on 09/17/2007
NORTHAMPTON, NEW HAMPSHIRE -- BEWARE CORMIER MOVERS of Northampton NH
April move from NH to WA

COMPLAINT against CORMIER MOVERS
April 11 to April 21, 2007


Moving takes a lot of physical and emotional energy, as does relocation clear across the country. I decided to use a professional mover because I believed that my belongings would arrive more safely at my new home. Mike of North American Van Lines referred me to Cormier Movers. He stated that Cormier is a reputable moving company. I paid the price for Ken’s initial estimate in advance (not on arrival, as most moving companies). More household goods accumulated, resulting in a bigger load on moving day. Cormier told that, if needed, he would just buy more space for my load. I paid again as much to Cormier for more space (again, fully paid ahead of delivery). On moving day, the Cormier crew was courteous, though I had to run down my home’s front door parts after they had left. My belongings seemed to be in safe hands. The load was to be transferred into moving cubes to make the trip cross-country.

Moving day is always a bit chaotic and, in that bustle, I was unaware of the letter notations following the Cormier packers’ description of loaded items. I later noticed PBO-CU (packed by owner-condition unknown). Unfortunately, most of these cartons were crushed and torn open, damaging and soiling the contents. What really angered me was the liberal use of W (badly worn), T (torn), and M (marred); even brand new items thusly marked! It almost seems that these terms were applied to everything to cover for the incredible marring, tearing, and worn marks that would be imposed in the course of this move. Is this common with Cormier Movers? An example is my white sofa bed, just a couple months old. It started this trip perfect and you can observe why I put it in storage instead of in my new home in photographs 99a through 99q. Yes, now it is damaged, torn, bent, and covered with black marks!

I traveled from New Hampshire to Washington and an ABF freight truck body (not several Door to Door cubes, in which I was told my things would arrive) was delivered to my house, the unpacking crew due to arrive in a day or two. The truck driver expected me to pay him. Two men (one dangerously overweight, leaving the job up to one man, in actuality) arrived April 21 to unpack the truck. The men removed the separation wall and stopped short in awe. They called me up into the truck body to see what was left of my property.

I moved from NH to WA, paying Cormier Movers nearly $10,000 to damage almost every item I moved. Cormier reserved 10’ of an ABF freight truck body before my load increased in size, and, after taking another payment larger than the first, jammed all my valued possessions into the same reserved 10’ of freight truck space; not a moving van or relocation cube as was described by Cormier, but a freight truck.

The Moving & Storage Solutions men were told that the job required only an hour or so, and that my home was a single story. My new home is a vertical three story, straight up and down. They worked for 4-5 hours, and assembled nothing (the platform bed is missing all of the bolts needed to assemble it), though they were careful and courteous. These men were very apologetic about what happened to by belongings.

The way the truck was loaded was shocking. The unpackers commented “Were these guys mad at you?”, “This looks like a drunkard’s bad joke!”, “Unbelievable.”, and “They must have been drunk!”. Throughout the afternoon, they called to me to take photographs of the disaster for documentation, items abused and damaged—it was appalling! We had to laugh at it all, incredulous! The moving professional unpacking my things had never seen anything like this load!

In the middle of all this, we called Ken. Ken said that he had been there when the load was transferred, and it all looked fine to him. (THAT is not something I would have admitted!) Ken suggested that we calm down and see that in that moment it looked bad to us, but in time, it would not seem so terrible. Well, Ken, it was much worse than it looked that day by the truck!

Cormier Movers - Poor loading Cormier Movers - damaged propertyCormier Movers - crushed boxes

There was no checking off of little tag numbers (Cormier had described this procedure) and it was very chaotic, due to the shortage of help. These guys were exhausted!

The truck space, 10X10, I guess, was packed solid with unwrapped furniture, barely alive plants, garden and sports equipment, cartons, wardrobe boxes, and electronics. All was indiscriminately jammed into the space (half the space needed for the safe transport of the contents). There was no regard for boxes with arrows indicating which side should be up, no regard for boxes marked “FRAGILE: Glass”. No regard for boxes marked “FRAGILE: Electronics”. All of my electronics were packed in their original shipping boxes, thankfully, so they received only minor damage. Most cartons were crushed and punctured, soiling and damaging their contents. All wardrobe cartons were crushed at least 1’, some to half their height. These were inter-packed with large pillows and down comforters, rugs, and other bulky items. No cartons were packed with vacant space.

Cormier Movers - Crushed boxes Cormier Movers - Damaged boxes Cormier Movers - More Crushed boxes

The only item wrapped was a mattress. No other furniture, wood or fabric was protected from metal rakes or damage from other things in the load. A valuable bicycle was contorted in the cushions of a white sleep sofa, resulting in damage to both items. The sleep sofa (the heaviest item in the truck) was on the top of the load and not held in place by anything!

The walls of my new home suffered many scrapes and bumps (these two men were tired and not happy about the difficulty of the job) during the unloading. Because of this, I have repaired and repainted walls and stairways that were perfect when I arrived. I was left with all the materials that movers usually take away.

When at last the two men from Moving & Storage Solutions were finished, they thought that they were to be paid by ME! What a shoddy operation! I hired Cormier Movers and I hold you, Ken, responsible for this appalling move.

I hired Cormier Movers because Ken agreed to take several BIG and valuable plants (some of great monetary, as well as sentimental, value). One of these never got here. All of them were frozen at least one night (could not have been under a roof of any kind, building or truck), unprotected from the last throws of NH weather. A seven-foot tall Bird of Paradise plant was put on the floor of the truck, many huge stemmed leaves just broken over, with all the cartons and furniture placed right on top of it! No, I did not expect Cormier to guarantee safe arrival of the plants, but this was willful destruction. One does not have to be a plant expert to know that you cannot just break a big plant like that over and pile 9 feet of heavy goods on top of it! Many plants were abused in this way, some just thrown in sideways or upside down. When the two unpackers at the destination first saw the load, one asked, “Those are artificial, right?” Well, no, they are live plants, and all of them were now only sticks and stumps. These plants are 30 years old. Some will die from being frozen (had to have been left outside in the open sometime between my home and the next truck loading), unable to recover. Others will take years (with a lot of work and care) to reach their former size.

In short, Cormier Movers demonstrated a total disregard for the safe transport of my property. Many items are unaccounted for, MISSING entirely, whole cartons (eventually, I will miss the items they contained). I will only know in time, as I settle in my new home, what was left off my shipment. The horrible loading job makes it entirely credible that, once most of my things were jammed into that 10’ space, when not one more box could go in, the items that would not fit were just dumped and I would never see them. Seven cartons and one live plant did not arrive in the load. Of the contents of the truckload that did make it, most is damaged.

I am fully aware that I did not of Cormier Movers full moving services, but certainly did not expect such unprofessional demolition! Now I understand the reason that one of the crew from Cormier Movers told me, “When I move, I just get rid of everything and buy it all over again when I get to my destination.” Many of my possessions are now trash and will cost me to dispose of them. This move has cost me more than I could ever have imagined: huge live plants, heirloom furnishings from Grandparents, and the Photograph albums from twenty-five years of family living and adventures. Tragic.

Judith Brightman
Bellingham WA


     
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Posted by Anonymous on 2007-09-18:
They were protecting themselves by marking your invoice that way. I have never heard of a 'good' moving company.
I voted your review 'Very Helpful'.
Posted by moneybags on 2007-09-18:
Did you file a claim for the broken stuff with the mover? Their insurance is supposed to cover broken stuff. Hopefully, you bought their extra coverage. On the missing stuff, your own homeowners policy covers that. File claims. The missing stuff may turn up.
Posted by Ponie on 2007-09-18:
I once did a 550 mile move and was told live plants were not guaranteed. This necessitated a couple of private automobile moves by a few of us. But the plants are the least of your problems.

I'm not one to immediately offer: 'get a lawyer,' but in this case, that's certainly what I'd do. Good luck!
Posted by jab888 on 2008-01-21:
.........and it gets even WORSE. I am the poster of this story. I want to get on with my relocation, and leave these clowns in NH, not in my life, so I accepted (believe it or not)a settlement of a little over $1000! BUT, I have never seen even that money. Months pass, I leave messages (Ken does not return my calls)a few times each new week. I cannot believe these people are actually in business. STEER CLEAR!
Posted by jab888 on 2008-01-21:
Just got a call--my 'settlement' of $1000 will be mailed as soon as they have that much money. WOW!
Posted by jab888 on 2008-03-09:
Well, my minuscule 'settlement' from Cormier Movers has not shown up yet. I wonder if it is coming at all. This business is not an honest one.
Posted by jab888 on 2008-04-24:
May 08 is approaching and I have STILL not received the $1000 'settlement' offered by CORMIER MOVERS. Ken will not return my calls or answer my emails. He has threatened me with stories of his attorney suing me for what I have posted here. My tale is true--photos document that. I want the public to see what happened to my belongings, so individuals can make an informed choice in which mover they choose.
Posted by jab888 on 2008-07-09:
Cormier Movers has sent the $1000 'settlement' for $30,000 damage, one year after my claim. THAT is finally over!
Posted by mamaj on 2008-09-12:
OMG! I used this disasterous company as well. It was a nightmare.They won't pay the claims and they won't even respond to the calls for settlement. Just go straight to the AG to shut them down!!!!!!!!!!!!!!!!!!!
Posted by BobAOL on 2008-10-07:
Hi - I just went looking online because I was moved by Cormier - Ken - and I wanted to post a bad review!

They didn't damage my stuff, but they are sleazy. They tried to bill me for double the estimate after the move was completed. They left a bunch of stuff behind at my other house which I had to retrieve. The two working guys did a great job, but Ken and the foreman I got were sleazy. The foreman padded the job by over-packing a bunch of stuff to charge me more. Ken is the classic used-car salesman type, will gouge you at the end. AVOID!!! It was clear that these guys didn't give a hoot if I ever used them again, which is a big mistake business-wise as I'll be moving again next year.

The previous movers I used were excellent - Marathon Movers out of Boston (actually Randolph, MA). The difference in professionalism between these guys and Cormier was huge. Marathon moved my stuff perfectly and the bill was below the written estimate!

-Bob
Posted by mamajojo on 2009-04-12:
It's been 18 months since my disastrous move with these creeps. Don't use them they are horrible!
Posted by Becca02 on 2009-06-04:
What did they do to you? It must have been very bad if you are still bitter after 18 months? Did you get a claim form? I think they are a great company and they have been around for sooooo many years thats why people choose them over the other movers. Rebecca
Posted by HeirloomPianoOwner on 2012-09-23:
This company moved my baby grand piano 8 years ago from New York To Texas, and I am still heartsick over the damage they did to the heirloom piano that my mother left to me.

They advertised themselves as piano movers. A relative of mine oversaw the loading of the piano in New York, while I waited in Texas for two weeks. When I finally reached the driver by phone, he was in California. He arrived a few days later. The piano was strapped to the side of the truck! (I have since moved again, through a corporate relocation company, and have seen the proper way a piano is moved. It should always be crated before loading onto a truck. That is a minimum standard of care.)

The driver hired two local day laborers who were *not* experienced movers. He complained about having broken his arm recently (I can only assume to mitigate the damage he'd already done to the piano). He then went out to the truck and returned to say they had dropped the piano on the way out of the truck. He said, "Didn't you hear the noise?" I had not. I suspect the damage had already been done. He brought in the piano with a lid corner that was badly gouged and dented. It looked more like something had repeatedly banged against in in the truck, rather than having been dropped. Cormier refused to make good on the damage.

I still get a sick feeling when I think of the experience. At the time, there were no online consumer complaints, so I am leaving this one, in hope of sparing others a similar experience.
Posted by Penny on 2012-11-02:
We also had a similar experience. They did damage to our pianos,we had missing items and the Refused to submit our claim. I find them to be unprofessional,deceitful and unprofessional. I would not hire them to move a toy piano let alone a baby grand and spinet as we did. It was the worst choice we have ever made. He is a iar and the positive reviews i have read must be from friends or relatives because i saw nothing good with this company. When they delivered our goods there was one driver and he unloaded it himself and the piano fell off the ramp. The fact ken cormier sold us insurance and would not honor iit was so deceitful. stay away from this company at all costs.
Posted by JR on 2014-02-20:
I moved with this outfit earlier this year and my experience was very similar to BOBaol. Ken makes promises and agrees to things and then gouges you after he has possession of the goods and holds you at ransom to pay his price to get your goods back. In my case, he overcharged me for things hourly that I even just agreed to pay and then tells me that he is going to bill me for additional hours that were not even on the quote. My move was not big, so I ended up paying only about $1000 more than the quote, but the way Ken Cormier does business is both dishonest and downright deceitful.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Dishonest, Deceptive, and Sloppy
Posted by Anoodnik on 04/25/2013
HAMPTON, NEW HAMPSHIRE -- Worst moving experience ever. First there was the "bait and switch once Ken had my deposit and later my goods in storage. He suddenly decides that it was okay for him to invoice me an additional $1000 over and above the additional labor I agreed to pay after the items were picked up. His only claim was that he had to pay his guys the next day to unload my goods into storage and it took all day to do this. He even agreed that this was an omission from the original quote, but decided he was justified in charging the extra anyway. A lot of my furniture was damaged and have yet to see a dime in claims. From what I can see online, he has quite a reputation as a dishonest businessman. And this is exactly what he is.

I just wish I had seen all of these negative reviews before I hired these liars and cheats to move and store my goods. I filed a claim with the BBB to a standoff with litigation as my only remaining option. Tracy [snip] with Cormier actually had the audacity to lie to the BBB saying that I forced them to haul away my garbage. Nothing could be farther from the truth. They left a considerable number of items that I had to drop off and eventually had to force them to come back and get some others despite telling them repeatedly that all of my belongings had to be out of the house when the truck pulled away and I paid for extra labor of $500. I even gave them a sizeable number of pallets that they asked me for. I guess that is what they meant by hauling away garbage.

Stay as far away from this company as you can and don't say you were not warned.
     
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Cormier Mover is a worst nightmare
Posted by Bostonmom on 12/11/2010
dining table delivered broken
dining table delivered broken
HAMPTON, NH, NEW HAMPSHIRE -- I called Ken, the owner of Comier Moving, NH after I read his website that he moves Piano and have cranes. Later I decided to go with a local company and move piano with piano mover but he said he do not charge travel and bring the crane. I made a reservation two weeks prior to the moving day of Jan. 30 of the last year. However, just several days beforehand, he asked me to move the date one day earlier or one day later because he had another moving request the same day.
I told him I could not. He then said that he would cancel the other and come for me as I made reservation. On moving day, he did not come but sent some young guys without tools nor tapes in smaller truck than he promised. After loading a little more than half of my belonging, one of the mover called Ken. Then he said that Ken was on his way with the big truck he promised and they will bring my stuff to my new house that is 8 miles away (15-20 minutes)with an estimated arrival time of 2:00PM. Neither Ken came to old house where I was waiting nor his men to my new house where my other family member were waiting. After 3 and 1/2 hours later, I called Police Dept in both Cities. When I called Ken in front of the officer and told him that I was with Police Officer, he said that he would be coming soon. He showed up at 8:00PM to my new house. It was cold and dark, my stuff got unloaded everywhere they are not intended. Shovels and rakes to Master bedroom, computers to garage, you name it. Most items came if not broken, marred, damaged, with major chips and scratches. I had to finish moving the rest of stuff including refrigerator next several days with helpers.
     
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Posted by Alain on 2010-12-12:
Give the New Hampshire Consumer Protection Bureau a call about this at 888-468-4454.
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The Best Moving Company I've ever moved with!!!!
Posted by Becca02 on 06/04/2009
HAMPTON, NEW HAMPSHIRE -- Hello, I must tell customers that this moving company has moved me/my family 5 times now and with this being our last move to North Carolina I will be sad to not be able to use them again. Mr. Cormier has moved us around the seacoast area for 8 years now and we finally made a move to a much warmer climate. They moved two semi loads last month and we didn't have a scratch on one item, they were on time and even early one day on the receiving end. They took very good care of our most expensive art work, they packed everything, and put our minds at ease! This company has been around for so many years most of the others in this area just come and go.

I must say that after reading all the reviews on this company I can't help but think most of you must be confused and have the wrong company, or maybe the reviews are written by people other than real customers.

Mr. Cormier (Ken) is a very honest business man and has always gone out of his way to make us happy with our moves. I'm sure if you had a valid complaint with his company he would do everything he could do to resolve it, but you can't please everyone. Sometimes no matter what you do people still need something to complain about!!!!

Please contact me for a great review on this company and I don't mind speaking on the phone!!!! I am a very happy and REAL customer.

Rebecca
     
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Posted by MSCANTBEWRONG on 2009-06-04:
Nice to hear a positive review! Thanks for the post!
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Cormier Movers Rip You Off
Posted by BobAOL on 10/07/2008
Avoid!

- Chief complaint: gave me an estimate and then charged me double the estimate amount at the end. Sleazy!

- Generally disorganized and incompetent. I specifically asked about a bunch of stuff at the beginning - if they had shrink wrap, wardrobe boxes for clothes, and other stuff. They said yes and then showed up and had none of the stuff.

- They overcharge you for anything they can. For instance, they charge you $15 for re-usable wardrobe boxes, which you obviously do not want and which they obviously could use on every job.

- Left a bunch of stuff behind at the house, not sure why they missed it but I had to go back & bring a full carload of items they left behind in plain sight. Good thing the move wasn't long distance or I wouldn't have seen the stuff ever again

- I used Marathon Movers out of Randolph, MA last time I can highly recommend them, very professional and efficient, light years away from Cormier.
     
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Posted by tnchuck100 on 2008-10-07:
Just a curious question: If Marathon did a good job for you previously why did you use Cormier instead?
Posted by Becca02 on 2009-06-04:
Every time I have used them they always reuse the boxes...Go Green!!! Good for them and you should always walk through the house before they shut those doors on the truck....Did you get a written estimate???? How coulf they charge you more? Did you take more items than expected?
Posted by Thomas on 2012-11-09:
They moved us from NH to FL and destroyed our goods. They dropped our baby grand - only one person moving it - damaged other pieces of furniture and had missing items. We filed a claim and they refused to honor it . They also sold us insurance and billed us for it and then told us we had no insurance - they are liars, deceitful and unprofessional. The owner is a good talker but the most disgusting businessman I have ever dealt with -he is very dishonest stay away from this company if you value your goods.
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